1. [Home](https://www.g2.com/) 2. ... 3. [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) 4. [Hornbill Service Manager Discussions](https://www.g2.com/products/hornbill-hornbill-service-manager/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3fbc000e0711a16da86ee8de085f7c6/hornbill-hornbill-service-manager.png "Product Avatar Image") ](/products/hornbill-hornbill-service-manager/reviews) [ Hornbill Service Manager ](/products/hornbill-hornbill-service-manager/reviews) (137)4.5/5 Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger. Show More * * * ### 66.0 Nps Score Already have Hornbill Service Manager? ### All Hornbill Service Manager Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments SP Loading... [Sarah P.](https://www.g2.com/users/54b1f89e-d9d7-4dc0-9e47-f31f18fc2344 "Sarah P.") • over 5 years ago Clinical Application Support Analyst Clinical Application Support Analyst More Options - [ # How do I stop the screen from flashing when updating ](/discussions/40997-how-do-i-stop-the-screen-from-flashing-when-updating) When updating or resolving calls sending emails ect, the screen flashes several times before the update happens. Is there a way to stop this from happening? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Hornbill+Service+Manager+questions+and+get+answers+from+expert+users+in+our+Hornbill+Service+Manager+Discussions+section.&title=Hornbill+Service+Manager+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Hornbill+Service+Manager+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Hornbill+Service+Manager+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss%0aAsk+Hornbill+Service+Manager+questions+and+get+answers+from+expert+users+in+our+Hornbill+Service+Manager+Discussions+section.) 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[Adam C.](https://www.g2.com/users/c5601791-b474-42fc-bc8b-8b9e8aca6f8d "Adam C.") • over 5 years ago IT Application Support Manager IT Application Support Manager More Options - [ # How can we automatically capture emails into tickets and respond with an auto-responder ticket? ](/discussions/40756-how-can-we-automatically-capture-emails-into-tickets-and-respond-with-an-auto-responder-ticket) I have a situation where I need to capture inbound emails into support tickets and log those to the relevant team. However, we currently manually log these inbound emails to tickets. Any pointers would be good. [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Hornbill+Service+Manager+questions+and+get+answers+from+expert+users+in+our+Hornbill+Service+Manager+Discussions+section.&title=Hornbill+Service+Manager+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Hornbill+Service+Manager+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Hornbill+Service+Manager+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss%0aAsk+Hornbill+Service+Manager+questions+and+get+answers+from+expert+users+in+our+Hornbill+Service+Manager+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Hornbill+Service+Manager+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss%0aAsk+Hornbill+Service+Manager+questions+and+get+answers+from+expert+users+in+our+Hornbill+Service+Manager+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") JH Loading... [Jibran H.](https://www.g2.com/users/86ea28db-5bd3-4a35-8c08-64b26faf9235 "Jibran H.") • almost 6 years ago More Options - [ # What modules has your organization adopted? ](/discussions/32056-what-modules-has-your-organization-adopted) What modules have some of the organizations adopted, and do some modules lack in features that are causing issues in their Business Processes (i.e. especially Change Management, Document Management, etc.). [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Hornbill+Service+Manager+questions+and+get+answers+from+expert+users+in+our+Hornbill+Service+Manager+Discussions+section.&title=Hornbill+Service+Manager+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Hornbill+Service+Manager+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Hornbill+Service+Manager+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss%0aAsk+Hornbill+Service+Manager+questions+and+get+answers+from+expert+users+in+our+Hornbill+Service+Manager+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Hornbill+Service+Manager+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss%0aAsk+Hornbill+Service+Manager+questions+and+get+answers+from+expert+users+in+our+Hornbill+Service+Manager+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") CW Loading... [Charles W.](https://www.g2.com/users/6b0e9d81-42fe-4965-9238-f579eaa1630b "Charles W.") • almost 6 years ago More Options - [ # Why does search not find what I'm looking for? ](/discussions/30423-why-does-search-not-find-what-i-m-looking-for) Everyone is constantly complaining about search being very difficult to find what you are looking for. It seems there are two types of searched, but which one does what? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Hornbill+Service+Manager+questions+and+get+answers+from+expert+users+in+our+Hornbill+Service+Manager+Discussions+section.&title=Hornbill+Service+Manager+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Hornbill+Service+Manager+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Hornbill+Service+Manager+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss%0aAsk+Hornbill+Service+Manager+questions+and+get+answers+from+expert+users+in+our+Hornbill+Service+Manager+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Hornbill+Service+Manager+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss%0aAsk+Hornbill+Service+Manager+questions+and+get+answers+from+expert+users+in+our+Hornbill+Service+Manager+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/hornbill-hornbill-service-manager/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/e5f6b9b47dd512528203d436e73855d7/hornbill-hornbill-service-manager.svg "Product Avatar Image") ### Have you used Hornbill Service Manager before? Answer a few questions to help the Hornbill Service Manager community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhornbill-hornbill-service-manager%2Fdiscuss%3Fsmall_ask%3Dhornbill-hornbill-service-manager) No ## Top Contributors in Hornbill Service Manager 1 ![Gerry S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerry S.") GS Loading... ### [Gerry S.](https://www.g2.com/users/e69018fc-e85f-4e4b-b8ab-69b4b12a7a71 "Gerry S.") Founder, Group CEO & CTO of Hornbill 1 pt 2 AS Loading... ### [Alex S.](https://www.g2.com/users/927103e6-ab1b-492a-abfc-6684456c850a "Alex S.") 1 pt 3 CW Loading... ### [Charles W.](https://www.g2.com/users/6b0e9d81-42fe-4965-9238-f579eaa1630b "Charles W.") 1 pt 4 ![Nasim G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nasim G.") NG Loading... ### [Nasim G.](https://www.g2.com/users/12fbd157-7b39-4098-8689-e858456eef45 "Nasim G.") Change and Problem Manager 1 pt 5 ![Adam C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam C.") AC Loading... ### [Adam C.](https://www.g2.com/users/c5601791-b474-42fc-bc8b-8b9e8aca6f8d "Adam C.") IT System Manager 1 pt