# Top 10 Hornbill Service Manager Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 137 Hornbill Service Manager is not the only option for IT Service Management Tools. Explore other competing options and alternatives. IT Service Management Tools is a widely used technology, and many people are seeking popular, top rated software solutions with performance logging and policy dictation. Other important factors to consider when researching alternatives to Hornbill Service Manager include functionality and reporting. The best overall Hornbill Service Manager alternative is Freshservice. Other similar apps like Hornbill Service Manager are ServiceNow IT Service Management, SysAid, SolarWinds Service Desk, and Jira Service Management. Hornbill Service Manager alternatives can be found in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) but may also be in [Service Desk Software](https://www.g2.com/categories/service-desk) or [Help Desk Software](https://www.g2.com/categories/help-desk). ## Best Paid & Free Alternatives to Hornbill Service Manager - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) ## Top 10 Alternatives to Hornbill Service Manager Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Hornbill Service Manager stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Hospital & Health Care, and Higher Education, and find the best product for your business. ### 1. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,345 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to Hornbill Service Manager, Freshservice is: - Easier to admin - Easier to set up - More expensive Categories in common with Hornbill Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Hornbill Service Manager vs Freshservice](https://www.g2.com/compare/freshservice-vs-hornbill-hornbill-service-manager) **Compare Freshservice with other alternatives:** - [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid) - [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Freshservice vs Ivanti Neurons for ITSM](https://www.g2.com/compare/freshservice-vs-ivanti-neurons-for-itsm) - [Freshservice vs Zendesk for Customer Service](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service) - [Freshservice vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-freshservice) - [Freshservice vs NinjaOne](https://www.g2.com/compare/freshservice-vs-ninjaone) - [Freshservice vs LogMeIn Resolve](https://www.g2.com/compare/freshservice-vs-logmein-resolve) ### 2. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) By ServiceNow **Average Rating:** 4.5/5 **Total Reviews:** 1,946 ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to Hornbill Service Manager, ServiceNow IT Service Management is: - More expensive - Better at meeting requirements - Easier to admin Categories in common with Hornbill Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Hornbill Service Manager vs ServiceNow IT Service Management](https://www.g2.com/compare/hornbill-hornbill-service-manager-vs-servicenow-it-service-management) **Compare ServiceNow IT Service Management with other alternatives:** - [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-it-service-management-vs-zendesk-for-customer-service) - [ServiceNow IT Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-servicenow-it-service-management) ### 3. [SysAid](https://www.g2.com/products/sysaid/reviews) By SysAid **Average Rating:** 4.5/5 **Total Reviews:** 753 SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Reviewers say compared to Hornbill Service Manager, SysAid is: - Easier to admin - Better at meeting requirements - Easier to set up Categories in common with Hornbill Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Hornbill Service Manager vs SysAid](https://www.g2.com/compare/hornbill-hornbill-service-manager-vs-sysaid) **Compare SysAid with other alternatives:** - [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid) - [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [SysAid vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-sysaid) - [SysAid vs Zendesk for Customer Service](https://www.g2.com/compare/sysaid-vs-zendesk-for-customer-service) - [SysAid vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-sysaid) - [SysAid vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-sysaid) - [SysAid vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-sysaid) ### 4. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) By SolarWinds Worldwide LLC **Average Rating:** 4.3/5 **Total Reviews:** 786 SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to Hornbill Service Manager, SolarWinds Service Desk is: - Easier to admin - Easier to set up - More expensive Categories in common with Hornbill Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Hornbill Service Manager vs SolarWinds Service Desk](https://www.g2.com/compare/hornbill-hornbill-service-manager-vs-solarwinds-service-desk) **Compare SolarWinds Service Desk with other alternatives:** - [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Zendesk for Customer Service](https://www.g2.com/compare/solarwinds-service-desk-vs-zendesk-for-customer-service) - [SolarWinds Service Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-solarwinds-service-desk) ### 5. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 991 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to Hornbill Service Manager, Jira Service Management is: - More expensive - Better at meeting requirements Categories in common with Hornbill Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Hornbill Service Manager vs Jira Service Management](https://www.g2.com/compare/hornbill-hornbill-service-manager-vs-jira-service-management) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [Jira Service Management vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-jira-service-management) - [Jira Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service) - [Jira Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-jira-service-management) - [Jira Service Management vs NinjaOne](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [Jira Service Management vs LogMeIn Resolve](https://www.g2.com/compare/jira-service-management-vs-logmein-resolve) ### 6. [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) By Ivanti **Average Rating:** 4.0/5 **Total Reviews:** 291 Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT. Reviewers say compared to Hornbill Service Manager, Ivanti Neurons for ITSM is: - More expensive Categories in common with Hornbill Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Hornbill Service Manager vs Ivanti Neurons for ITSM](https://www.g2.com/compare/hornbill-hornbill-service-manager-vs-ivanti-neurons-for-itsm) **Compare Ivanti Neurons for ITSM with other alternatives:** - [Ivanti Neurons for ITSM vs Freshservice](https://www.g2.com/compare/freshservice-vs-ivanti-neurons-for-itsm) - [Ivanti Neurons for ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-servicenow-it-service-management) - [Ivanti Neurons for ITSM vs SysAid](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-sysaid) - [Ivanti Neurons for ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-solarwinds-service-desk) - [Ivanti Neurons for ITSM vs Jira Service Management](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-jira-service-management) - [Ivanti Neurons for ITSM vs Zendesk for Customer Service](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-zendesk-for-customer-service) - [Ivanti Neurons for ITSM vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-ivanti-neurons-for-itsm) - [Ivanti Neurons for ITSM vs NinjaOne](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-ninjaone) - [Ivanti Neurons for ITSM vs LogMeIn Resolve](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-logmein-resolve) ### 7. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 7,013 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Hornbill Service Manager, Zendesk for Customer Service is: - More expensive - Better at meeting requirements Categories in common with Hornbill Service Manager: [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Hornbill Service Manager vs Zendesk for Customer Service](https://www.g2.com/compare/hornbill-hornbill-service-manager-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Freshservice](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs SysAid](https://www.g2.com/compare/sysaid-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-zendesk-for-customer-service) ### 8. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,755 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to Hornbill Service Manager, Freshdesk is: - Easier to set up - Easier to admin - Better at meeting requirements Categories in common with Hornbill Service Manager: [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Hornbill Service Manager vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hornbill-hornbill-service-manager) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Freshservice](https://www.g2.com/compare/freshdesk-vs-freshservice) - [Freshdesk vs ServiceNow IT Service Management](https://www.g2.com/compare/freshdesk-vs-servicenow-it-service-management) - [Freshdesk vs SysAid](https://www.g2.com/compare/freshdesk-vs-sysaid) - [Freshdesk vs SolarWinds Service Desk](https://www.g2.com/compare/freshdesk-vs-solarwinds-service-desk) - [Freshdesk vs Jira Service Management](https://www.g2.com/compare/freshdesk-vs-jira-service-management) - [Freshdesk vs Ivanti Neurons for ITSM](https://www.g2.com/compare/freshdesk-vs-ivanti-neurons-for-itsm) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs NinjaOne](https://www.g2.com/compare/freshdesk-vs-ninjaone) - [Freshdesk vs LogMeIn Resolve](https://www.g2.com/compare/freshdesk-vs-logmein-resolve) ### 9. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) By NinjaOne **Average Rating:** 4.7/5 **Total Reviews:** 5,018 NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. Reviewers say compared to Hornbill Service Manager, NinjaOne is: - Easier to set up - Easier to admin - More expensive Categories in common with Hornbill Service Manager: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [Hornbill Service Manager vs NinjaOne](https://www.g2.com/compare/hornbill-hornbill-service-manager-vs-ninjaone) **Compare NinjaOne with other alternatives:** - [NinjaOne vs Freshservice](https://www.g2.com/compare/freshservice-vs-ninjaone) - [NinjaOne vs ServiceNow IT Service Management](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) - [NinjaOne vs SysAid](https://www.g2.com/compare/ninjaone-vs-sysaid) - [NinjaOne vs SolarWinds Service Desk](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [NinjaOne vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [NinjaOne vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-ninjaone) - [NinjaOne vs Zendesk for Customer Service](https://www.g2.com/compare/ninjaone-vs-zendesk-for-customer-service) - [NinjaOne vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-ninjaone) - [NinjaOne vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-ninjaone) ### 10. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) By GoTo **Average Rating:** 4.3/5 **Total Reviews:** 469 LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today. Reviewers say compared to Hornbill Service Manager, LogMeIn Resolve is: - More expensive - Easier to set up - Easier to admin Categories in common with Hornbill Service Manager: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Hornbill Service Manager vs LogMeIn Resolve](https://www.g2.com/compare/hornbill-hornbill-service-manager-vs-logmein-resolve) **Compare LogMeIn Resolve with other alternatives:** - [LogMeIn Resolve vs Freshservice](https://www.g2.com/compare/freshservice-vs-logmein-resolve) - [LogMeIn Resolve vs ServiceNow IT Service Management](https://www.g2.com/compare/logmein-resolve-vs-servicenow-it-service-management) - [LogMeIn Resolve vs SysAid](https://www.g2.com/compare/logmein-resolve-vs-sysaid) - [LogMeIn Resolve vs SolarWinds Service Desk](https://www.g2.com/compare/logmein-resolve-vs-solarwinds-service-desk) - [LogMeIn Resolve vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-logmein-resolve) - [LogMeIn Resolve vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-logmein-resolve) - [LogMeIn Resolve vs Zendesk for Customer Service](https://www.g2.com/compare/logmein-resolve-vs-zendesk-for-customer-service) - [LogMeIn Resolve vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-logmein-resolve) - [LogMeIn Resolve vs NinjaOne](https://www.g2.com/compare/logmein-resolve-vs-ninjaone) ## Explore Articles - [Highly rated conversation intelligence solutions](https://www.g2.com/discussions/highly-rated-conversation-intelligence-solutions) - [What is the most affordable job description management tool for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-job-description-management-tool-for-smbs) - [Which sales gamification mobile app do SDRs actually enjoy using versus platforms that feel like a management surveillance tool dressed up in leaderboard clothing?](https://www.g2.com/discussions/which-sales-gamification-mobile-app-do-sdrs-actually-enjoy-using-versus-platforms-that-feel-like-a-management-surveillance-tool-dressed-up-in-leaderboard-clothing) - [Which event ticketing platforms are good for music venues or festivals that need to manage tiered pricing, reserved seating and high-volume sales at once?](https://www.g2.com/discussions/which-event-ticketing-platforms-are-good-for-music-venues-or-festivals-that-need-to-manage-tiered-pricing-reserved-seating-and-high-volume-sales-at-once) - [Best Project Management Software](https://www.g2.com/discussions/which-project-management-software-are-teams-using-in-2025) - [Datasite VDR Assessment ](https://learn.g2.com/is-datasite-a-good-vdr) ## Spotlight Categories - [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) - [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) - [Procure to Pay Software](https://www.g2.com/categories/procure-to-pay)