HomeNet Reviews & Product Details

It is adequate. We used it for 3 years, and it got our inventory from our DMS to our syndication partners. Review collected by and hosted on G2.com.

Green Wave Electric Vehicles wishes to cancel its HomeNet and SnapLot subscription at the end of this billing cycle. This is a product that we have used for 3 years, and I have been absolutely horrified at the level of customer service that we have received during the process of getting our second location set up.

Let me recap:When I reached out to HomeNet support to get a second location set up, I first received no response. Then I received a response that said I needed to fill out a sales form and wait 3-5 business days to speak to someone. I am an existing customer. I should have been able to speak to someone that same day, or the next day at the latest.It took several days to get a meeting to speak with a salesperson, and I found the pricing to be ridiculous - practically doubling my cost in order for HomeNet to receive an extra column in the feed and forward that on to our website and syndication partners. I moved forward because I thought it would be the most efficient and competent way to achieve what we needed.Then it took days to get implementation set up. And when we implemented the feed, I told the implementation specialists to keep all of our syndication feeds in place for the vehicles in our new location. None of those syndication feeds were set up, so all of our vehicles in our second location disappeared from our website and from all the auto classified sites.Moreover, all the pictures on our vehicles that moved to our second location were removed, and I was told that I would need to fill out a sales inquiry form to purchase SnapLot for the second location.  This last piece was so infuriating that I immediately got my DMS provider and website provider to bypass Homenet and set up their own syndications; the entire process took 2 business days.HomeNet is an adequate program, nothing more. The service that Cox Automotive provides to HomeNet customers is mind-blowingly inadequate. As a dealership owner who pays hundreds of thousands of dollars to Cox Automotive every year for products and services, I am disgusted. Review collected by and hosted on G2.com.

It is very simple to use. Anyone can really dig right into it without any training it is easy to figure out. It also works all the time it never crashes. Its the cheapest solution for inventory export in the auto business and integrates well with any other software Review collected by and hosted on G2.com.

It became outdated for what we use it for. We needed a tool that could set global pricing rules, and compare us to our competition. With homenet you had no visibility on competetions prices. Also Generating vehicle descriptions isnt automatic. Review collected by and hosted on G2.com.

The ease of use in uploading photos and billing services. Review collected by and hosted on G2.com.

The lack of support and ability for Homenet to fix issues. Review collected by and hosted on G2.com.

The ability to hold a large amount of inventory and make it easy to filter and locate what I am looking for. I use it daily and makes my day-to-day life easier. Review collected by and hosted on G2.com.

It constantly signs out on apps like digital lot, causeing me to have to reset everything. Also wish that the overall layout looked better which could also help with workflow Review collected by and hosted on G2.com.

It is a toss-up between customizability and customer support. We have saved countless hours of manual editing by programming custom data conversion to conform data. We also build and apply custom vehicle descriptions using the data conversions. Since we are able to edit this as the end-user, it has also saved a ton of phone calls to support.

With that said, whenever we do have a technical question or need to set up a new service with another vendor, Homenet's support is always amazing and goes above and beyond to help me solve my problems. I know many of their support team by name and many of them have been there before I was even in the industry. Review collected by and hosted on G2.com.

I wish that Cox Automotive would give Homenet more resources to continue developing its tools. I feel like a lot of their development focus goes to vAuto instead which is ok, but I prefer Homenets' tools.

I wish the Automotive OEMs would feed their complete data sets into Homenet for more complete VIN explosions but I suspect that is an OEM issue more than Homenet Issue. Review collected by and hosted on G2.com.