Possibility to reach out to customer for a first time with branded call (with logo and brand name) and with this help increase unique answer rate metric that can be very vital for fast sales.

Its quite easy for implemnation and support was very helpful with internal guidlines. As well the system is quite simple as well. Review collected by and hosted on G2.com.

I think more reach it can get per country better it is, line operators connected in UK or Germany. For other countries it is missing the coverage as for me.

Legal part took a while.

A bit more analytics would be greate to have! Review collected by and hosted on G2.com.

This help increase our connect rate and coversion rate Review collected by and hosted on G2.com.

It was tought making it make sense at first until we noticed the difference it was making. Starting up cost can be a little heavy, but eventually the product makes up for it. Review collected by and hosted on G2.com.

Huge outreach with branding calls, enables huge improvement to connectivity rates and trusted caller ID.

Reporting is fantastic and has great account managers. Review collected by and hosted on G2.com.

Nothing to dislike, but would love a CRM or Salesforce API connector to marry up contact center reporting. Review collected by and hosted on G2.com.

Hiya was incredibly easy to integrate. The SAMSUNG number spam protection and brand ID display significantly enhanced the trust factor for our business with our clients. Review collected by and hosted on G2.com.

The number protection feature in Hiya does not prevent others from using your protected number as an outbound (SIP) number, which can harm your brand trust. We experienced a situation where a scam company used our Hiya-protected numbers for outbound calls. As a result, clients believed they were receiving calls from our company, when in reality, it was a scammer using SIP services to disguise their actual number. The client will see your branded call display on their phone but in fact it is the scammer calling. Review collected by and hosted on G2.com.

As a call centre that only contacts customers that have asked to be contacted, having our phone number flagged as spam was hurting our connect rates a lot. Since signing up with Hiya connect, our contact rates have quadrupled! Fantastic service and the web interface supplied is easy to use and understand. It was all very easy to set up, and easy to integrate with our existing systems.

As a call centre, we make use of Hiya all day, every day, and it's not let us down yet. Review collected by and hosted on G2.com.

Sometimes stats don't seem to sync up, but that's a very minor issue as we have internal statistics we can make use of Review collected by and hosted on G2.com.

The best features about the Hiya Connect is the ease of use interface and customer support team. I can access detailed information about the caller, including their location and business category. The customer service team is responsive and resolves all of our issues within a timely manner. Review collected by and hosted on G2.com.

There is not a downside that I can think of that hasn't been fixed with new updates. Review collected by and hosted on G2.com.

A wonderful call branding tool that ptotects the company brand but also acts as a great sales tool, giving confidence to potential customers. Easy to set up and configure with the benefit of having access to real time call insight data. Representatives at Hiya have been a dream to deal with. Review collected by and hosted on G2.com.

We have only recently trialled the system but have not encountered anything that needs improvement. Review collected by and hosted on G2.com.

Displaying the company's logo to be transparent about the expected contact Review collected by and hosted on G2.com.

It is only accessible on Samsung phones. Review collected by and hosted on G2.com.

As we provide a service to both vulnerable and non-vulnerable victims of fraud and cyber crime, as part the national reporting centre for fraud and cyber-crime, it is imperative that, when contacting those victims by telephone, we are easily identified as a bona fide organisation.

Victims who have been scammed or had other crimes committed against them must have the confidence that they will not fall victim to further crimes and Hiya's Connect Branded Caller ID system provides that in abundence. The feedback we have received from victims and government, who fully support this initiative has been more than positive.

We will continue to use Hiya and I personally would recommend them to any company or organisation that needs to be open and transparent.

It has been easy to use, implement and the management information has been invaluable. Review collected by and hosted on G2.com.

Have no issues with what we have been provided with, now that more networks are on board. Review collected by and hosted on G2.com.

We're contacting potentially vulnerable clients, and this gives us and the client the peace of mind about who we are and why we're calling.

It's really easy to set up and manage. Having the ability to give each outbound line a different message and branding is great.

The data that is attached to the reporting is so useful too, particularly the answer rates and call durations.

Customer support is so often just not good enough these days however Hiya has been faultless so far. Really quick to respond and always have an answer. I've been really impressed.

Using Hiya Connect reports are now just part of our weekly reviews and has integrated into our business seamlessly. Review collected by and hosted on G2.com.

Nothing to dislike about any aspect of using Hiya so far. The delay in reporting is, I suppose the only downside however you learn to live with it as the value of those reports are worth the wait. Review collected by and hosted on G2.com.