I like that Hiya Connect Branded Call allows us to display our logo and the reason for calling, which is super slick and significantly improves our answer rates. The analytics are excellent, and meeting with our account manager has helped us maximize our use of the service. The setup was fairly straightforward; we got our numbers verified, adjusted our profile, and were ready to go. Review collected by and hosted on G2.com.

Nothing right now. I was interested in video call display that I saw somewhere, but it's not needed, more of a fun novelty. Review collected by and hosted on G2.com.

I find Hiya Connect Branded Call pretty easy to use. The interface makes it really easy to set up or change configurations, which is a big plus. Operationally, it has made a difference in our call center by helping us connect with our customers. The UI is intuitive, and the support from our manager is really good and responsive whenever I need to contact her. But really, we could easily do it all ourselves without needing much assistance. Review collected by and hosted on G2.com.

I realize it has limited scope. It only works on certain devices and certain carriers, and, obviously, that limits the coverage we can do. I would also like to be able to use it for more expanded messaging, not just calling. And I would like to see how a person receiving a call could use Hiya to start to trust people who are calling them. Review collected by and hosted on G2.com.

Reporting is simple and intuitive to use. The overall solution is very easy to deploy and begin seeing results. Review collected by and hosted on G2.com.

ATT branding is still not available, which makes their solution less competitive/feature rich as other solutions on the market Review collected by and hosted on G2.com.

They now cover more networks than ever before, which helps show our brand to more users Review collected by and hosted on G2.com.

The ability to switch call reason instantly by an agent on the phone would be great. Review collected by and hosted on G2.com.

I like that Hiya Connect Branded Call builds trust at the moment a call is received. I find the caller brand ID and the call reason display valuable, which help to solve the problem of low answer rates. After switching from Salesforce to Hiya Connect Branded Call, I noticed that the answer rate improved a lot. The initial setup was pretty easy. Review collected by and hosted on G2.com.

I don't like that the branded ID display doesn't always appear. Review collected by and hosted on G2.com.

I love how Hiya Connect Branded Call makes it easy to brand our calls, and it really helps improve our callback rate and brand recognition. The platform is easy to use and simple for checking on the numbers being used, which gives me easy access to see how our numbers are doing with contact rates. Setting it up was very simple, and we had it working almost instantly. Review collected by and hosted on G2.com.

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I like Hiya Connect Branded Call because it gives us a much better, higher call rate. Since families are aware that we're calling them, it helps us in booking appointments. The dashboard for reporting is really easy to use and, there is a professional team behind all of the stats. Review collected by and hosted on G2.com.

Sometimes, it doesn't work on all networks. But I know that that's improving. So we're looking forward to that in the next coming months. Review collected by and hosted on G2.com.

I love that Hiya Connect Branded Call shows our brand logo so people recognize us instantly. It removes uncertainty, making it easier to sell to customers and connect with leads. The actual implementation was simple, even though submitting business details and getting approval took some effort. Review collected by and hosted on G2.com.

My company is expanding and while it's good, it gets expensive fast. More tiers would help, different plans, etc. More options in general. Review collected by and hosted on G2.com.

It helped us avoiding to be tagged as Spam and enabled us to show our Brand. Review collected by and hosted on G2.com.

Hiya should enable an alerting mechanism once our phone number is being blocked or tagged as spam by other provider. Review collected by and hosted on G2.com.

My customers know exactly who is calling and will not decline calls thinking it's spam Review collected by and hosted on G2.com.

Nothing. I really like this service and I think it is reasonably priced Review collected by and hosted on G2.com.