--- title: Hiya Connect Branded Call Reviews meta\_title: 'Hiya Connect Branded Call Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 137 reviews by the users' company size, role or industry to find out how Hiya Connect Branded Call works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 137 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Hiya Connect Branded Call Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Hiya Connect Branded Call's **ease of use** beneficial, greatly enhancing their workflow and call management. [(20 mentions)](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1382776&qs=pros-and-cons#reviews) Users appreciate the **ease of use and security** provided by Hiya Connect Branded Call, enhancing their business communication. [(19 mentions)](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1381971&qs=pros-and-cons#reviews) Users appreciate the **easy setup** of Hiya Connect Branded Call, making configuration and management hassle-free. [(14 mentions)](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1382527&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** of Hiya Connect Branded Call, enhancing their overall experience and effectiveness. [(11 mentions)](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1383109&qs=pros-and-cons#reviews) Users value the **reliability** of Hiya Connect, enhancing security and significantly improving call pickup and return rates. [(11 mentions)](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1383126&qs=pros-and-cons#reviews) Users report **call issues** due to limited device and carrier support, hampering overall effectiveness and coverage. [(6 mentions)](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1381225&qs=pros-and-cons#reviews) Users find Hiya Connect to be **expensive** compared to alternatives, limiting its appeal for small businesses. [(6 mentions)](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1382878&qs=pros-and-cons#reviews) Users report **number issues** with Hiya Connect, impacting brand trust and complicating number management in EMEA. [(4 mentions)](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1382985&qs=pros-and-cons#reviews) Users express frustration with **poor reporting** that lacks timely updates and cumulative reporting capabilities, detracting from overall experience. [(4 mentions)](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1383164&qs=pros-and-cons#reviews) Users note the **limited feature set** of Hiya Connect Branded Call, restricting device compatibility and functionality. [(3 mentions)](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1381360&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hiya Connect Branded Call ##### 1. Ease of Use Users find Hiya Connect Branded Call's **ease of use** beneficial, greatly enhancing their workflow and call management. [ See 20 mentions ](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1382776&qs=pros-and-cons#reviews) See Related User Reviews ![Mohammad Ali K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad Ali K.") MK Mohammad Ali K. Enterprise (\> 1000 emp.) 5.0/5 "Great Solution for Branded Caller ID" What do you like about Hiya Connect Branded Call? Reporting is simple and intuitive to use. The overall solution is very easy to deploy and begin seeing results. MH Mark H. 5.0/5 "Effortless Deployment, Enhances Communication Trust" What do you like about Hiya Connect Branded Call? I like that Hiya Connect Branded Call is easy to deploy and does what it says on the tin. The account team is always helpful and there to support with ##### 2. Helpful Users appreciate the **ease of use and security** provided by Hiya Connect Branded Call, enhancing their business communication. [ See 19 mentions ](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1381971&qs=pros-and-cons#reviews) See Related User Reviews ![Jérôme G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jérôme G.") JG Jérôme G. Small-Business (50 or fewer emp.) 5.0/5 "A game changer for our CCAAS offer" What do you like about Hiya Connect Branded Call? We proposed Hiya as a white lable solution under our proper brand for CCAAS project. Whilst we were offering this product under our own brand as an o MH Mark H. 5.0/5 "Effortless Deployment, Enhances Communication Trust" What do you like about Hiya Connect Branded Call? I like that Hiya Connect Branded Call is easy to deploy and does what it says on the tin. The account team is always helpful and there to support with ##### 3. Easy Setup Users appreciate the **easy setup** of Hiya Connect Branded Call, making configuration and management hassle-free. [ See 14 mentions ](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1382527&qs=pros-and-cons#reviews) See Related User Reviews MH Mark H. 5.0/5 "Effortless Deployment, Enhances Communication Trust" What do you like about Hiya Connect Branded Call? I like that Hiya Connect Branded Call is easy to deploy and does what it says on the tin. The account team is always helpful and there to support with ![Mark F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark F.") MF Mark F. 3.5/5 "Boosts Customer Trust with Branded Calls" What do you like about Hiya Connect Branded Call? I find Hiya Connect Branded Call pretty easy to use. The interface makes it really easy to set up or change configurations, which is a big plus. Opera ##### 4. Customer Support Users appreciate the **responsive customer support** of Hiya Connect Branded Call, enhancing their overall experience and effectiveness. [ See 11 mentions ](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1383109&qs=pros-and-cons#reviews) See Related User Reviews ![Mark F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark F.") MF Mark F. 3.5/5 "Boosts Customer Trust with Branded Calls" What do you like about Hiya Connect Branded Call? I find Hiya Connect Branded Call pretty easy to use. The interface makes it really easy to set up or change configurations, which is a big plus. Opera ![Chris T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris T.") CT Chris T. Small-Business (50 or fewer emp.) 5.0/5 "Solution to the challenge of improving telesales conversion rate" What do you like about Hiya Connect Branded Call? 1. The ease of sorting the "branded call" phone registration 2. The dashboard and how easy to use it 3. Onboarding and customer support team and a ##### 5. Reliability Users value the **reliability** of Hiya Connect, enhancing security and significantly improving call pickup and return rates. [ See 11 mentions ](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1383126&qs=pros-and-cons#reviews) See Related User Reviews ![Mark B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark B.") MB Mark B. Mid-Market (51-1000 emp.) 5.0/5 "Massive Improvement to Connection Rates for your callcenter" What do you like about Hiya Connect Branded Call? Huge outreach with branding calls, enables huge improvement to connectivity rates and trusted caller ID. Reporting is fantastic and has great accoun ![Mark S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark S.") MS Mark S. Mid-Market (51-1000 emp.) 4.0/5 "Decent tool to increase your call performance." What do you like about Hiya Connect Branded Call? Possibility to reach out to customer for a first time with branded call (with logo and brand name) and with this help increase unique answer rate metr ### 5 Cons or Disadvantages of Hiya Connect Branded Call ##### 1. Call Issues Users report **call issues** due to limited device and carrier support, hampering overall effectiveness and coverage. [ See 6 mentions ](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1381225&qs=pros-and-cons#reviews) See Related User Reviews ![Mark F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark F.") MF Mark F. 3.5/5 "Boosts Customer Trust with Branded Calls" What do you dislike about Hiya Connect Branded Call? I realize it has limited scope. It only works on certain devices and certain carriers, and, obviously, that limits the coverage we can do. I would als ![Holden O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holden O.") HO Holden O. Enterprise (\> 1000 emp.) 2.5/5 "Call branding drives outcomes" What do you dislike about Hiya Connect Branded Call? They lost a carrier and did not notify us of this giant change. Poor customer service and their product is limited. It’s also very expensive compa ##### 2. Expensive Users find Hiya Connect to be **expensive** compared to alternatives, limiting its appeal for small businesses. [ See 6 mentions ](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1382878&qs=pros-and-cons#reviews) See Related User Reviews MH Mark H. 5.0/5 "Effortless Deployment, Enhances Communication Trust" What do you dislike about Hiya Connect Branded Call? Currently we need separate reporting updated daily for existing network AND Vodafone - identifiable separately. This will be a big pain managing utili AH Ali H. Mid-Market (51-1000 emp.) 5.0/5 "Simple, Self-Serviced, and Effective Call Branding Solution" What do you dislike about Hiya Connect Branded Call? Nothing significant so far although it's a pricey solution. ##### 3. Number Issues Users report **number issues** with Hiya Connect, impacting brand trust and complicating number management in EMEA. [ See 4 mentions ](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1382985&qs=pros-and-cons#reviews) See Related User Reviews ![Jay M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay M.") JM Jay M. Mid-Market (51-1000 emp.) 4.0/5 "Quick fix for Caller ID challenges!" What do you dislike about Hiya Connect Branded Call? Not as much coverage in EMEA and found that some providers were not showing us as Branded for a long duration. Regardless showing as a traditional num ![Tom L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom L.") TL Tom L. Mid-Market (51-1000 emp.) 5.0/5 "Bring trust to your outbound calling" What do you dislike about Hiya Connect Branded Call? The only downside is if we do call someone too much, they know who it is. ##### 4. Poor Reporting Users express frustration with **poor reporting** that lacks timely updates and cumulative reporting capabilities, detracting from overall experience. [ See 4 mentions ](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1383164&qs=pros-and-cons#reviews) See Related User Reviews MH Mark H. 5.0/5 "Effortless Deployment, Enhances Communication Trust" What do you dislike about Hiya Connect Branded Call? Currently we need separate reporting updated daily for existing network AND Vodafone - identifiable separately. This will be a big pain managing utili ![Holden O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holden O.") HO Holden O. Enterprise (\> 1000 emp.) 2.5/5 "Call branding drives outcomes" What do you dislike about Hiya Connect Branded Call? They lost a carrier and did not notify us of this giant change. Poor customer service and their product is limited. It’s also very expensive compa ##### 5. Missing Features Users note the **limited feature set** of Hiya Connect Branded Call, restricting device compatibility and functionality. [ See 3 mentions ](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1381360&qs=pros-and-cons#reviews) See Related User Reviews ![Mark F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark F.") MF Mark F. 3.5/5 "Boosts Customer Trust with Branded Calls" What do you dislike about Hiya Connect Branded Call? I realize it has limited scope. It only works on certain devices and certain carriers, and, obviously, that limits the coverage we can do. I would als ![Holden O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holden O.") HO Holden O. Enterprise (\> 1000 emp.) 2.5/5 "Call branding drives outcomes" What do you dislike about Hiya Connect Branded Call? They lost a carrier and did not notify us of this giant change. Poor customer service and their product is limited. It’s also very expensive compa CG Chris G. Director of Information Technology Mid-Market (51-1000 emp.) 6/3/2026 "Reliable Branded Calling with Measurable Results" 3.5/5 What do you like best about Hiya Connect Branded Call? What I like best about Hiya Connect Branded Calling is that it allows our customers to immediately recognize that a call is coming from our organization. By displaying our company name instead of being flagged as "Spam Likely" or appearing as an unknown number, it increases trust, improves answer rates, and helps us connect with customers more effectively. The value was evident almost immediately after implementation, making it a simple solution with a significant positive impact. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? One minor drawback is that, on occasion, we need to contact Hiya to work with carriers when our branded calls begin displaying as "Spam Likely" again. While this does not happen often and Hiya has been responsive in addressing the issue, it can be an inconvenience because call answer rates are negatively impacted until the carrier updates are completed. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? After implementing Hiya Branded Calling, we observed a noticeable increase in answered calls. Displaying our company name on incoming calls helped build trust and encouraged more customers to answer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite BK Benjamin K. Apprentice Electrician Small-Business (50 or fewer emp.) 5/25/2026 "Quick Results with a Straightforward, No-Setup Experience" 5/5 What do you like best about Hiya Connect Branded Call? One of the biggest advantages was how quickly we saw results without needing any complicated technical setup or integrations. The process was straightforward, easy to manage, and we were able to start seeing value almost immediately. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? If I had to point out a downside, it would probably be that it can take a little time for branded caller information to consistently display across all carriers and devices. While the overall results have been very positive, there can occasionally be differences in how the branding appears depending on the customer’s phone network or handset. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Since using Hiya, we’ve noticed better customer reach, improved pickup rates, and fewer calls being incorrectly flagged or mislabelled as spam. Overall, it’s been a simple but very effective solution for improving communication and customer trust. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Aaron W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron W.") AW Aaron W. Strategy Director & Financial Services Small-Business (50 or fewer emp.) 6/3/2026 "Effortless Branding with Boosted Call Recognition" 4.5/5 What do you like best about Hiya Connect Branded Call? I like that Hiya Connect Branded Call is easy to use and it was very easy to implement. I appreciate how it allows me to track the data of answer rates and it seems to have increased the response rates among leads who provide their contact info and receive our outbound calls. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? I think possibly it'd be nice if it had some sort of bulk pricing where you have a flat rate of cost. I'd say keep doing what they're doing. I think the more analytics they can provide and proof of the branded calls showing up, and if we're able to track that, it would be great. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? I use Hiya Connect Branded Call to register my calls so they don't show up as spam, and it brands them with our logo. It's easy to use and implement, and it helps us track data, increasing answer rates among leads. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Alexandre B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandre B.") AB Alexandre B. Deputy Manager CTO Enterprise (\> 1000 emp.) 5/7/2026 "Essential for Outgoing Calls" 4.5/5 What do you like best about Hiya Connect Branded Call? I find that the solution is well constructed and we have a good relationship with our account manager who responds quickly to our requests. I also find that they are quite proactive. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? I think their user interface on the back-office platform could be a bit clearer and a bit easier to use. It's not always easy to find exactly what you want to look at. And it would be interesting to also be able to configure alerts based on certain changes in a KPI. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? We use Hiya Connect Branded Call to brand our calls and increase our answer rates. This allows our customers to regain confidence in the number calling them, increasing our connectivity rate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated MD Majdi D. Mid-Market (51-1000 emp.) 4/28/2026 "Customization Power Boosts Call Credibility" 4.5/5 What do you like best about Hiya Connect Branded Call? I like that Hiya Connect Branded Call is customizable and personalized for each of our lines. We have over 600 lines, and it's great that we can brand them individually in different ways. During our cold calls for our financial services, having the caller's name, company name, logo, and the reason for the call displayed adds credibility. This feature helps increase our pickup ratio and reduces our spam rate. I also find it beneficial for branding calls, which I think is cutting-edge technology. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? The console is a bit not advanced. The way we upload numbers and make changes on the console is still in its early stage. I believe they need to invest more in that technology and the way it is managed by the admin. The initial setup was a little bit challenging in terms of creating the branding for each line, especially with having over 600 lines and over 1,200 numbers to be branded. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? I use Hiya Connect Branded Call to boost credibility on cold calls. Customizing caller ID with logos and reasons increases pickup rates and reduces spam rates. Its branding technology makes calls more professional. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite RM Ricky M. Small-Business (50 or fewer emp.) 4/25/2026 "Effortless Branding with Increased Contact Rates" 5/5 What do you like best about Hiya Connect Branded Call? I use Hiya Connect Branded Call to brand my calls, ensuring they show the name of my business, which increases my contact ratio. Once the numbers are set up on the Hiya website, I don't have to do anything except monitor the number of calls my team makes. I can see the contact rate automatically jump by 15 to 20%. The initial setup is very simple and self-explanatory, so anyone can set it up within minutes. This product eliminates the problem of calls being labeled as scam likely, potential fraud, or telemarketer. It helps increase my number of sales, thus making my business more profitable. Overall, I find everything amazing about Hiya Connect Branded Call, with no issues to mention. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? I don’t have any issues with hiya Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Hiya Connect Branded Call brands my calls to show my business name, eliminating being labeled as scam likely. It increases my contact ratio by 15-20%, boosting sales and profitability effortlessly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Fayetteville F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fayetteville F.") FF Fayetteville F. Technical Support Specialist Small-Business (50 or fewer emp.) 4/24/2026 "Boosted Call Response Rates with Ease" 5/5 What do you like best about Hiya Connect Branded Call? I like how easy Hiya Connect Branded Call is to use, especially when it comes to adding new numbers. Managing the setup for new team members is really easy. I also appreciate that it helps ensure our business calls aren't mislabeled as spam, which means more of our calls are actually answered now. This has really improved our communication with clients because they see it's a company number and not some random call. The initial setup was very easy and they guide you through the process. Overall, we are very happy with the service. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? I think they could improve the initial onboarding process by making it a bit faster. We had to wait around twenty-four hours, and if that could be improved or they could add more value for businesses, it'd be great. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? I use Hiya Connect Branded Call to ensure our calls are recognized as business-related, reducing the chance of being labeled as spam. It solves the problem of unanswered calls as more people answer when they see it's a company number. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jason M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason M.") JM Jason M. Marketing Director Medical Devices Small-Business (50 or fewer emp.) 4/24/2026 "Increased Connect Rates and Seamless Setup" 5/5 What do you like best about Hiya Connect Branded Call? I use Hiya Connect Branded Call for outbound calls to warm prospects, and it has helped build trust by showing our prospects and customers that we are calling them. One thing I really like is how it has increased our answer and connect rate by 50% or more. Another aspect I appreciate is the simple and easy-to-use web interface, which allows me to easily add or update numbers to our program. The initial setup was very easy; I added my numbers and waited for approval. Once approved, we saw an immediate increase in our answer rate. Overall, I'm very satisfied, having used it with my team of four for the past two years. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? Not applicable Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Hiya Connect Branded Call builds trust by showing prospects and customers we are calling. It increased our answer and connect rates by over 50%, and the web interface is simple to use for managing numbers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite SH Sayad H. Head of IT Infrastructure Mid-Market (51-1000 emp.) 6/4/2026 "Easy to use Number Branding, Though Carrier Support Is Limited" 3.5/5 What do you like best about Hiya Connect Branded Call? It helps improve the branding of our numbers and keeps their reputation in a clean state. The interface is easy to use and straightforward, and the support option makes it simple to get in touch whenever we need help. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? It isn’t available for all carrier types; only certain carriers are supported. I also haven’t seen any option for AI integration so far. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? We were having an issue where our calls were being marked as spam by the recipient. Since we implemented hiya, this problem has been happening less often. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tony H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony H.") TH Tony H. Director of IT Small-Business (50 or fewer emp.) 5/22/2026 "Logo and Caller Name Display Dramatically Boosted Our Connect Rate" 4/5 What do you like best about Hiya Connect Branded Call? Being able to display our logo icon along with our name and the call reason has dramatically increased our connect rate. It has also reduced the chances of our calls being flagged as spam. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? One side effect of showing our company name is that it has led to some cold-call prospects rejecting our calls. On the plus side, they don’t flag us as spam. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Before Hiya, our numbers were getting flagged as spam within days of being assigned a new number. Since switching, we haven’t had a single number flagged as spam. Review collected by and hosted on G2.com. 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