--- title: Hiver in Gmail Reviews meta\_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1283 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1283 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Hiver in Gmail Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. [(182 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews) Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. [(149 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews) Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. [(131 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037720&qs=pros-and-cons#reviews) Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. [(105 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1038367&qs=pros-and-cons#reviews) Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. [(82 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1036737&qs=pros-and-cons#reviews) Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. [(72 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews) Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. [(47 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews) Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. [(34 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037334&qs=pros-and-cons#reviews) Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. [(32 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037852&qs=pros-and-cons#reviews) Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. [(28 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1035799&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hiver in Gmail ##### 1. Ease of Use Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. [ See 182 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews) See Related User Reviews ![Sławomir P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sławomir P.") SP Sławomir P. Mid-Market (51-1000 emp.) 5.0/5 "A must-have for shared inboxes!" What do you like about Hiver in Gmail? Analytics tab is very useful when you need to check the numbers and get some quick info or insights for a selected date range (+ full manual or schedu MM M M. Small-Business (50 or fewer emp.) 4.5/5 "Easy in-Gmail ticket platform" What do you like about Hiver in Gmail? The AI helpcenter builder is a great tool that facilitates a continuously evolving KB using resolved tickets. Drive can be used as a live KB too! ##### 2. Team Collaboration Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. [ See 149 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 5.0/5 "Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails." What do you like about Hiver in Gmail? Hiver has become an essential tool for organizing my workload and tracking communication. ![Sławomir P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sławomir P.") SP Sławomir P. Mid-Market (51-1000 emp.) 5.0/5 "A must-have for shared inboxes!" What do you like about Hiver in Gmail? Analytics tab is very useful when you need to check the numbers and get some quick info or insights for a selected date range (+ full manual or schedu ##### 3. Email Management Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. [ See 131 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037720&qs=pros-and-cons#reviews) See Related User Reviews ![Ronak S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ronak S.") RS Ronak S. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Email Management, Enhanced Customer Experience" What do you like about Hiver in Gmail? Very intuitive and user-friendly. Because it works directly inside Gmail, adoption is fast and requires minimal training. The navigation and core feat ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you like about Hiver in Gmail? Automation works great. Task assignment is our main line of workflow! ##### 4. Communication Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. [ See 105 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1038367&qs=pros-and-cons#reviews) See Related User Reviews ![Hunter S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hunter S.") HS Hunter S. Mid-Market (51-1000 emp.) 4.5/5 "Connecting Company Inboxes without the Hassle" What do you like about Hiver in Gmail? I have used their analytics to quickly view data as well as used their development capabilities to pull all the data I need into my database and visua ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you like about Hiver in Gmail? Automation works great. Task assignment is our main line of workflow! ##### 5. Collaboration Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. [ See 82 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1036737&qs=pros-and-cons#reviews) See Related User Reviews ![Hunter S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hunter S.") HS Hunter S. Mid-Market (51-1000 emp.) 4.5/5 "Connecting Company Inboxes without the Hassle" What do you like about Hiver in Gmail? I have used their analytics to quickly view data as well as used their development capabilities to pull all the data I need into my database and visua ![Aminta P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aminta P.") AP Aminta P. Small-Business (50 or fewer emp.) 4.5/5 "Hyper has really helped improve my organization." What do you like about Hiver in Gmail? I like that Hiver keeps people accountable for the emails that they have to answer by assigning the email to a certain person. ### 5 Cons or Disadvantages of Hiver in Gmail ##### 1. Email Issues Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. [ See 72 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 5.0/5 "Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails." What do you dislike about Hiver in Gmail? I still wish it were easier / clearer how to undo certain tagging actions. ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you dislike about Hiver in Gmail? Sometimes buggy when wanting to act quickly, improve keyboard shortcuts. ##### 2. Missing Features Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. [ See 47 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews) See Related User Reviews ![Divyam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divyam K.") DK Divyam K. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Email Collaboration That Feels Native to Gmail" What do you dislike about Hiver in Gmail? Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation feature ![Nadia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia S.") NS Nadia S. Small-Business (50 or fewer emp.) 5.0/5 "Great tool for ticket managing and shared email organization!" What do you dislike about Hiver in Gmail? Some functionalities are not avaliable on the free plan (the multiple tags for example). and sometimes it disconects (not sure if there is a configura ##### 3. Limited Features Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. [ See 34 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037334&qs=pros-and-cons#reviews) See Related User Reviews ![Nadia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia S.") NS Nadia S. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Inbox Management with Stellar Free Features" What do you dislike about Hiver in Gmail? We have some limitations in the free plan, which I know is normal since it's a free plan. But we only can use one tag. If we had more, it would be ver ![Divyam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divyam K.") DK Divyam K. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Email Collaboration That Feels Native to Gmail" What do you dislike about Hiver in Gmail? Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation feature ##### 4. Slow Loading Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. [ See 32 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037852&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 5.0/5 "Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails." What do you dislike about Hiver in Gmail? I still wish it were easier / clearer how to undo certain tagging actions. ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you dislike about Hiver in Gmail? Sometimes buggy when wanting to act quickly, improve keyboard shortcuts. ##### 5. Bug Issues Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. [ See 28 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1035799&qs=pros-and-cons#reviews) See Related User Reviews ![Nadia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia S.") NS Nadia S. Small-Business (50 or fewer emp.) 5.0/5 "Great tool for ticket managing and shared email organization!" What do you dislike about Hiver in Gmail? Some functionalities are not avaliable on the free plan (the multiple tags for example). and sometimes it disconects (not sure if there is a configura ![Krystal T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krystal T.") KT Krystal T. Small-Business (50 or fewer emp.) 4.5/5 "Increased Efficient Communication and Internal Workload Distribution" What do you dislike about Hiver in Gmail? While with any cloud system, there can be bugs or log in/sync issues. I wouldn't say more than average. ![agustin a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "agustin a.") AA agustin a. customer relations clerk Enterprise (\> 1000 emp.) 9/11/2025 "Survey" 5/5 What do you like best about Hiver in Gmail? I like the straightforwardness of it. The simplicity of it is amazing! Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? I think it can be even more simple. Meaning it looks to pressed together. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? I use it for my job in a logistics company. We use hiver to get invoice emails completed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adrian G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrian G.") AG Adrian G. IT Admin Mid-Market (51-1000 emp.) 9/11/2025 "Clear and simple app to manage tickets internally" 4.5/5 What do you like best about Hiver in Gmail? Ease of setup and use. Integration into Gmail. Mobile app. Statistics that are provided. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Difficult to look at older tickets. Sometimes confusing to search for things. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? We manage the internal IT tickets. It centralizes all requests and helps us inform our users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alyzzah Zachary F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alyzzah Zachary F.") AF Alyzzah Zachary F. Supply Chain Mid-Market (51-1000 emp.) 6/19/2025 "HIVER IS AMAZING" 4/5 What do you like best about Hiver in Gmail? Hiver really helped me a lot especially on email management. It help us to organize and make our inbox clean. Using hiver is really a time saver.With hiver you can schedule email, organize email per category and you can also import clients contact through excel which will help you to save time copying email contacts at a time. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Nothing all features are advance and easy to use Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Its helping me to organize and email and can identify which emails you need to prioritize. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andrea G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea G.") AG Andrea G. Customer Success Manager Small-Business (50 or fewer emp.) 10/13/2023 "Hiver is great for sharing important information/emails" 4.5/5 What do you like best about Hiver in Gmail? The fact that is not necessary to CC everyone you need to have access to an email information, just having it at a shared inbox and have that person as an user of the box is enough. Notes are pretty cool, that way the team can let other team members important info without sending emails Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Not exactly dislike, but Automations are a braintest Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Sharing emails with the team without going back and forth. This reduces effort and improves my time usage. Review collected by and hosted on G2.com. Show More 6/19/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Omar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Omar S.") OS Omar S. Commercial Director Small-Business (50 or fewer emp.) 9/11/2025 "Hiver experience" 4.5/5 What do you like best about Hiver in Gmail? Have channels like whatsapp, voice and chat all in Gmail inbox makes it so easy to handle all our customers comminications Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? It could have more AI capatities and other features Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? managing all communicatios froms our clients without loosing anyone Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matthieu C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthieu C.") MC Matthieu C. 9/11/2025 "Streamlined Email Assignment, Highly Effective" 4/5 What do you like best about Hiver in Gmail? I find Hiver exceptionally useful for assigning emails from a communal inbox to different team members, which helps avoid confusion over who should respond. I appreciate the ability to close tickets once resolved, which aids significantly in keeping track of progress. The overall effectiveness of Hiver makes it a compelling tool to continue using. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Nothing Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? I find Hiver helps assign emails to the right person, reducing confusion over email responses and tracking when tickets are closed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tran Le D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tran Le D.") TD Tran Le D. CEO Mid-Market (51-1000 emp.) 2/18/2025 "The Perfect Team Email Management Solution!" 5/5 What do you like best about Hiver in Gmail? Hiver has completely transformed the way we manage team emails in our business. With its seamless integration into Gmail, we can track, assign, and resolve emails efficiently without leaving our inbox. We are extremely satisfied and will continue using Hiver for the long run! Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Hiver is a fantastic tool, but for small teams or startups, the pricing can be a bit steep compared to some alternatives. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Before using Hiver, managing shared inboxes was a challenge for our team. Emails would get lost, multiple team members would reply to the same customer, and tracking responsibilities was inefficient. Hiver has completely transformed our workflow by solving our email management has become more organized, our team is more productive, and our customers receive faster, more consistent responses. It’s an essential tool for any business handling a high volume of shared emails Review collected by and hosted on G2.com. Show More Response from Moinak Ray of Hiver in Gmail [Editedit](https://www.g2.com/survey_responses/hiver-in-gmail-review-10853505/official_response/edit) Thank you for sharing your positive experience with Hiver! Happy to hear that our email management solution has transformed the way you handle team emails. We appreciate your feedback regarding pricing for small teams and startups. We are constantly working on improving our offerings to better suit the needs of all our customers. If you have any specific suggestions or would like to discuss pricing options further, please feel free to reach out to our support team at support@hiverhq.com. We are here to assist you in any way we can. Thank you for choosing Hiver to streamline your email management process. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") UI Verified User in Information Services Mid-Market (51-1000 emp.) 6/19/2025 "Hiver Streamlined Our Team’s Email Workflow — A Game Changer" 3.5/5 What do you like best about Hiver in Gmail? I love the Email Templates feature. I just have to document a response once, and then reuse it without rewriting the same email every time. It saves me a lot of time, especially for repetitive queries, and keeps responses consistent across the team. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? The UI could be more modern and intuitive - especially around the icons and layout. It’s not a dealbreaker, but a cleaner design would make navigation feel smoother. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver helps our team manage a shared email inbox more effectively. It eliminates confusion over who’s replying to what and avoids duplicate responses. Features like assigning emails, tracking status, and using templates save us time and make our communication much more organized and professional. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jenna J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenna J.") JJ Jenna J. Account Manager Small-Business (50 or fewer emp.) 6/19/2025 "Great for collaborative work" 4.5/5 What do you like best about Hiver in Gmail? This makes the collaboration in our team so much better. We love the shared inbox and how we can take responsibility for different things that come through. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? We've had some technical difficulties with emails not coming throuhh for a small portion of our clients but we don't know if that's Gmail related. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? We have smaller clients that are on a "ticketing system" who can email a shared inbox and anyone on our team can review and respond. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jose R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose R.") JR Jose R. Data Entry Specialist / Accounting Accounting Mid-Market (51-1000 emp.) 9/11/2025 "Hiver: Go to guy" 5/5 What do you like best about Hiver in Gmail? Everything, especially the new link conversation. faster shifting between mails that has relevant information. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? None so far. everything fits. Looking forward to more updates. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? shared inbox, closing options, proper distribution of mails to correct channels. Review collected by and hosted on G2.com. 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