--- title: Hiver in Gmail Reviews meta\_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1283 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1283 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Hiver in Gmail Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. [(182 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews) Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. [(149 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews) Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. [(131 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037720&qs=pros-and-cons#reviews) Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. [(105 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1038367&qs=pros-and-cons#reviews) Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. [(82 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1036737&qs=pros-and-cons#reviews) Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. [(72 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews) Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. [(47 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews) Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. [(34 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037334&qs=pros-and-cons#reviews) Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. [(32 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037852&qs=pros-and-cons#reviews) Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. [(28 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1035799&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hiver in Gmail ##### 1. Ease of Use Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. [ See 182 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews) See Related User Reviews ![Sławomir P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sławomir P.") SP Sławomir P. Mid-Market (51-1000 emp.) 5.0/5 "A must-have for shared inboxes!" What do you like about Hiver in Gmail? Analytics tab is very useful when you need to check the numbers and get some quick info or insights for a selected date range (+ full manual or schedu MM M M. Small-Business (50 or fewer emp.) 4.5/5 "Easy in-Gmail ticket platform" What do you like about Hiver in Gmail? The AI helpcenter builder is a great tool that facilitates a continuously evolving KB using resolved tickets. Drive can be used as a live KB too! ##### 2. Team Collaboration Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. [ See 149 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 5.0/5 "Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails." What do you like about Hiver in Gmail? Hiver has become an essential tool for organizing my workload and tracking communication. ![Sławomir P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sławomir P.") SP Sławomir P. Mid-Market (51-1000 emp.) 5.0/5 "A must-have for shared inboxes!" What do you like about Hiver in Gmail? Analytics tab is very useful when you need to check the numbers and get some quick info or insights for a selected date range (+ full manual or schedu ##### 3. Email Management Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. [ See 131 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037720&qs=pros-and-cons#reviews) See Related User Reviews ![Ronak S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ronak S.") RS Ronak S. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Email Management, Enhanced Customer Experience" What do you like about Hiver in Gmail? Very intuitive and user-friendly. Because it works directly inside Gmail, adoption is fast and requires minimal training. The navigation and core feat ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you like about Hiver in Gmail? Automation works great. Task assignment is our main line of workflow! ##### 4. Communication Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. [ See 105 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1038367&qs=pros-and-cons#reviews) See Related User Reviews ![Hunter S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hunter S.") HS Hunter S. Mid-Market (51-1000 emp.) 4.5/5 "Connecting Company Inboxes without the Hassle" What do you like about Hiver in Gmail? I have used their analytics to quickly view data as well as used their development capabilities to pull all the data I need into my database and visua ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you like about Hiver in Gmail? Automation works great. Task assignment is our main line of workflow! ##### 5. Collaboration Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. [ See 82 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1036737&qs=pros-and-cons#reviews) See Related User Reviews ![Hunter S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hunter S.") HS Hunter S. Mid-Market (51-1000 emp.) 4.5/5 "Connecting Company Inboxes without the Hassle" What do you like about Hiver in Gmail? I have used their analytics to quickly view data as well as used their development capabilities to pull all the data I need into my database and visua ![Aminta P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aminta P.") AP Aminta P. Small-Business (50 or fewer emp.) 4.5/5 "Hyper has really helped improve my organization." What do you like about Hiver in Gmail? I like that Hiver keeps people accountable for the emails that they have to answer by assigning the email to a certain person. ### 5 Cons or Disadvantages of Hiver in Gmail ##### 1. Email Issues Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. [ See 72 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 5.0/5 "Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails." What do you dislike about Hiver in Gmail? I still wish it were easier / clearer how to undo certain tagging actions. ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you dislike about Hiver in Gmail? Sometimes buggy when wanting to act quickly, improve keyboard shortcuts. ##### 2. Missing Features Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. [ See 47 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews) See Related User Reviews ![Divyam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divyam K.") DK Divyam K. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Email Collaboration That Feels Native to Gmail" What do you dislike about Hiver in Gmail? Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation feature ![Nadia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia S.") NS Nadia S. Small-Business (50 or fewer emp.) 5.0/5 "Great tool for ticket managing and shared email organization!" What do you dislike about Hiver in Gmail? Some functionalities are not avaliable on the free plan (the multiple tags for example). and sometimes it disconects (not sure if there is a configura ##### 3. Limited Features Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. [ See 34 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037334&qs=pros-and-cons#reviews) See Related User Reviews ![Nadia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia S.") NS Nadia S. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Inbox Management with Stellar Free Features" What do you dislike about Hiver in Gmail? We have some limitations in the free plan, which I know is normal since it's a free plan. But we only can use one tag. If we had more, it would be ver ![Divyam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divyam K.") DK Divyam K. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Email Collaboration That Feels Native to Gmail" What do you dislike about Hiver in Gmail? Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation feature ##### 4. Slow Loading Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. [ See 32 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037852&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 5.0/5 "Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails." What do you dislike about Hiver in Gmail? I still wish it were easier / clearer how to undo certain tagging actions. ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you dislike about Hiver in Gmail? Sometimes buggy when wanting to act quickly, improve keyboard shortcuts. ##### 5. Bug Issues Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. [ See 28 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1035799&qs=pros-and-cons#reviews) See Related User Reviews ![Nadia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia S.") NS Nadia S. Small-Business (50 or fewer emp.) 5.0/5 "Great tool for ticket managing and shared email organization!" What do you dislike about Hiver in Gmail? Some functionalities are not avaliable on the free plan (the multiple tags for example). and sometimes it disconects (not sure if there is a configura ![Krystal T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krystal T.") KT Krystal T. Small-Business (50 or fewer emp.) 4.5/5 "Increased Efficient Communication and Internal Workload Distribution" What do you dislike about Hiver in Gmail? While with any cloud system, there can be bugs or log in/sync issues. I wouldn't say more than average. ![Cale K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cale K.") CK Cale K. Sales Manager Mid-Market (51-1000 emp.) 9/11/2025 "Man its goof AF" 5/5 What do you like best about Hiver in Gmail? Using Hiver has been a game-changer for our sales and marketing workflow at Pepco. It allows us to manage shared inboxes seamlessly, making collaboration between team members much easier. Assigning emails, adding notes, and tracking follow-ups is quick and organized — no more messy CCs or lost threads. For sales, Hiver helps us stay on top of leads and respond faster, which improves customer experience. For marketing, it’s been great for managing campaigns, coordinating with vendors, and keeping communication transparent across the team. The interface is easy to use, integrates smoothly with Gmail, and reduces time spent digging through emails. Overall, Hiver has improved our efficiency and helped our team work together better. Highly recommend it for any team that values streamlined communication and productivity. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? One small drawback is that it can feel a little slow when handling a very high volume of emails, but overall, it’s a huge improvement to our workflow. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver is solving the problem of scattered email communication and lack of visibility within our team. Before Hiver, it was easy to miss important messages or duplicate responses because we had no clear way to assign ownership. Now, we can assign emails, leave internal notes, and track the status of every conversation — which keeps our sales and marketing team aligned. This means faster response times for customers, less confusion internally, and more organized workflows. Overall, it saves us time and helps us provide a better experience for our clients and partners. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lindsey B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsey B.") LB Lindsey B. Administrative / Dispatch / Customer Service Small-Business (50 or fewer emp.) 3/25/2026 "User-Friendly Task Sorting with Fast Alerts for Teams" 5/5 What do you like best about Hiver in Gmail? Great way to sort tasks for a multi users within a company! Quick alert sytem and user friendly. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? No down side to this platform encountered. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver allows me to assign tasks to colleagues in an easy manner. This alerts our team as a backup to follow up with important daily task reminders. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Lean L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lean L.") LL Lean L. General Virtual Assistant Small-Business (50 or fewer emp.) 6/19/2025 "Efficient Shared Inbox and Email Collaboration Tool" 4.5/5 What do you like best about Hiver in Gmail? ⭐⭐⭐⭐⭐ (5/5) Hiver has completely transformed how our team manages shared inboxes and collaborative email workflows. As a virtual assistant handling both administrative and support functions, I've found Hiver to be an essential tool in staying organized, responsive, and efficient. Pros: ✅ Shared Inbox Functionality – Managing group email addresses (like support@ or admin@) is seamless. It eliminates the chaos of forwarded threads or missed messages. Everyone on the team can see what’s assigned and what still needs attention. ✅ Tagging and Labeling – The ability to tag and categorize emails (e.g., “POs Sent to Vendor,” “Delivered - Waiting to Invoice,” “Issues / Support Needed”) helps streamline processes. It also makes follow-ups easier and ensures nothing falls through the cracks. ✅ Notes and Assignments – Adding internal notes and assigning emails to specific team members is a game-changer. It cuts down on Slack/WhatsApp back-and-forth and keeps everything contextually organized within the inbox. ✅ Google Workspace Integration – Since Hiver works directly inside Gmail, there’s no need to learn a new interface or switch between apps. It feels like a natural extension of your existing workflow. ✅ Transparency and Accountability – With clear assignments, activity history, and status visibility, it's easy to track who’s doing what and when. It boosts accountability and reduces duplicated efforts. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Cons: ➖ Limited Mobile Experience – The mobile experience isn’t as robust as desktop, which can be limiting for teams who are often on the go. ➖ Can Get Tag-Heavy – If not managed properly, too many tags can clutter the interface, especially in busy inboxes. Clear SOPs help avoid confusion. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver solves several key problems related to shared inbox management, team collaboration, and email accountability. Before using Hiver, it was easy for emails to be overlooked, duplicated, or delayed because there was no clear ownership. With Hiver, that has completely changed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chase E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chase E.") CE Chase E. Manager of HR Operations Enterprise (\> 1000 emp.) 6/19/2025 "Great product for in-gmail use where security is high" 4/5 What do you like best about Hiver in Gmail? Hiver makes it much easier to stay organized and collaborate as a team. The ability to assign emails, leave internal notes, and track ownership has streamlined our operations and reduced miscommunication. It’s especially helpful for managing shared inboxes with clear accountability. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? There are a few challenges. First, being forced to use Gmail's conversation view isn’t ideal—it can be confusing when managing multiple threads. Also, all Hiver notifications go to the bell icon instead of email, unless you manually create notification rules, which adds unnecessary setup. For a non-profit, the pricing feels steep, and it’s frustrating that reporting across multiple inboxes isn’t available for users with access to more than one inbox. These limitations make it harder to get a comprehensive view of performance. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver helps ensure that emails in our shared inboxes are being responded to in a timely and accountable way. By assigning ownership and tracking activity, we can clearly see what’s been handled and what still needs attention. This visibility helps us meet our internal service level agreements (SLAs) and maintain strong follow-through, especially across a distributed team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sneha A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sneha A.") SA Sneha A. Associate Recruiter Small-Business (50 or fewer emp.) 6/19/2025 "How Hiver Helps Me Recruit Smarter!" 4.5/5 What do you like best about Hiver in Gmail? Hiver has genuinely made my day-to-day a lot smoother. I love that I can assign emails, leave quick notes for my team, and stay on top of every candidate conversation. Everything is organized, we collaborate better, and it all happens right inside Gmail. It’s simple, efficient, and takes the chaos out of hiring. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? The AI-based suggested replies are helpful for speed, but they can sometimes miss the mark on tone, especially in sensitive candidate conversations. If there were a way to train the model with context or integrate some form of tone-aware machine learning, it could really elevate the experience for talent teams. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver takes the mess out of managing a shared recruitment inbox. No more missed follow-ups, duplicate replies, or scattered conversations. It helps our team stay aligned, respond faster, and deliver a much better candidate experience. For me, it means more clarity, less chaos, and a smoother hiring process from start to finish. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kevin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin B.") KB Kevin B. Box office Staff (non-profit) Small-Business (50 or fewer emp.) 8/19/2020 "Works very well for our theater!" 5/5 What do you like best about Hiver in Gmail? Hiver has been beneficial and a great asset to our all-volunteer 180-seat theater in the round in Annapolis, MD! Specifically, we use it for the box office team. We rotate days throughout any given week on who is monitoring emails. So, if I am not finished with a guest's request, I can tag the person for the next day and reassign to them with a note. Also, when an email comes in for comp tickets for reviewers, I can easily assign them to the volunteer that handles those requests! Also, we have used tags regarding COVID-related refunds, credits, subscribers, etc. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? I honestly can't think of anything at the momemnt! Oh, one thing - using the App on my iPhone 14 - when you hit reply to a box office email (our shared box) it always defaults to my personal theater email and not the shared inbox. Changing it with the drop down menu doesn’t help. Otherwise - it works from Chrome perfect. Review collected by and hosted on G2.com. Recommendations to others considering Hiver in Gmail: Make sure you have someone who's really knowledgable to run the Admin part of the app. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? For our non-profit theatre email/box office team, this helps to direct emails to who they need to get to! The tagging and notes features are helpful when letting others know what has been or needs to be done with an email. Review collected by and hosted on G2.com. Show More Response from Aditi Dewan of Hiver in Gmail [Editedit](https://www.g2.com/survey_responses/hiver-in-gmail-review-4350302/official_response/edit) Hey Kevin! I am Aditi from the product team at Hiver. As for your issue with the mobile app, I would like to inform you that our team is dedicatedly working on enhancing the functionalities in the app. In the last quarter, we have introduced 3 new features in the mobile app and will continue adding more. You can view all such feature updates on https://updates.hiverhq.com/. You can also reach out to me at aditi@hiverhq.com and share any other feedback, feature requests or concerns. Regards, Aditi 6/19/2025 Current UserValidated ReviewerSource: Organic PM Pallabi M. Software Devloper Mid-Market (51-1000 emp.) 9/11/2025 "Easy tool to install and use it, very userfriendly" 4.5/5 What do you like best about Hiver in Gmail? What I like best about Hiver is how easy it makes managing shared emails. It keeps everything organized inside Gmail, so we don’t have to switch tools. Assigning emails to team members and tracking them is simple, which saves a lot of time and avoids confusion. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? nothing to tell anything about the negative part, everything till now working fine. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver solves the problem of handling group emails like support and info accounts. Earlier, mails used to get missed or duplicated, but now everything is tracked and assigned. It helps the team work together better, respond faster, and gives me more visibility on pending and closed requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel d.") DD Daniel d. Head of Product Small-Business (50 or fewer emp.) 2/26/2024 "Easy Gmail management" 4.5/5 What do you like best about Hiver in Gmail? Hiver has been making a strong push for using AI recently, helping us to simplify our processes. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? At the moment I have no further point for improvement. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Multiple gmail login with admin levels. Review collected by and hosted on G2.com. Show More 2/5/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 9/12/2025 "Great option for pooled teams!" 4.5/5 What do you like best about Hiver in Gmail? The backend setup was straight forward. The interface is easy for the end-users. The Hiver team was supportive throughout the implementation process. The Support team is always quick to respond and the 24/7 help chat is ideal for our Global team. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Not really a dislike, but it would be nice to have more options for assignment via the SFDC integration. We had to build a custom integration to route emails for our team, but this is probably more on our setup than Hiver's capabilities Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver is allowing our SMB customer success team to work in a pooled model without relying on more support related tools like Zendesk or Jira. They can work from their inbox, which is where most of the comms happen. This saves time and allows them to not have to rely on yet another tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brandon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon F.") BF Brandon F. Technology Director Mid-Market (51-1000 emp.) 7/15/2025 "Inbox, Upgraded: My Hiver Experience" 4.5/5 What do you like best about Hiver in Gmail? The best part to me about Hiver is that it has a free budget. I am part of a smaller nonprofit organization and that free part comes in handy. Its serves its purpose for what I need it for and it just works. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? I think that the Knowledge Base should be more available to the Free version users. I could easily use it for my end users but its under a paid version. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver takes all of my IT requests and organizes it for me so that it doesn't get lost in all my other emails. I get quite a few emails during the day and a lot altogether during the week so it helps to be able to find these requests easily. Review collected by and hosted on G2.com. 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