--- title: Hiver in Gmail Reviews meta\_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1283 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1283 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Hiver in Gmail Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. [(182 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews) Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. [(149 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews) Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. [(131 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037720&qs=pros-and-cons#reviews) Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. [(105 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1038367&qs=pros-and-cons#reviews) Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. [(82 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1036737&qs=pros-and-cons#reviews) Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. [(72 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews) Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. [(47 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews) Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. [(34 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037334&qs=pros-and-cons#reviews) Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. [(32 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037852&qs=pros-and-cons#reviews) Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. [(28 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1035799&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hiver in Gmail ##### 1. Ease of Use Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. [ See 182 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews) See Related User Reviews ![Sławomir P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sławomir P.") SP Sławomir P. Mid-Market (51-1000 emp.) 5.0/5 "A must-have for shared inboxes!" What do you like about Hiver in Gmail? Analytics tab is very useful when you need to check the numbers and get some quick info or insights for a selected date range (+ full manual or schedu MM M M. Small-Business (50 or fewer emp.) 4.5/5 "Easy in-Gmail ticket platform" What do you like about Hiver in Gmail? The AI helpcenter builder is a great tool that facilitates a continuously evolving KB using resolved tickets. Drive can be used as a live KB too! ##### 2. Team Collaboration Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. [ See 149 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 5.0/5 "Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails." What do you like about Hiver in Gmail? Hiver has become an essential tool for organizing my workload and tracking communication. ![Sławomir P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sławomir P.") SP Sławomir P. Mid-Market (51-1000 emp.) 5.0/5 "A must-have for shared inboxes!" What do you like about Hiver in Gmail? Analytics tab is very useful when you need to check the numbers and get some quick info or insights for a selected date range (+ full manual or schedu ##### 3. Email Management Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. [ See 131 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037720&qs=pros-and-cons#reviews) See Related User Reviews ![Ronak S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ronak S.") RS Ronak S. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Email Management, Enhanced Customer Experience" What do you like about Hiver in Gmail? Very intuitive and user-friendly. Because it works directly inside Gmail, adoption is fast and requires minimal training. The navigation and core feat ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you like about Hiver in Gmail? Automation works great. Task assignment is our main line of workflow! ##### 4. Communication Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. [ See 105 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1038367&qs=pros-and-cons#reviews) See Related User Reviews ![Hunter S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hunter S.") HS Hunter S. Mid-Market (51-1000 emp.) 4.5/5 "Connecting Company Inboxes without the Hassle" What do you like about Hiver in Gmail? I have used their analytics to quickly view data as well as used their development capabilities to pull all the data I need into my database and visua ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you like about Hiver in Gmail? Automation works great. Task assignment is our main line of workflow! ##### 5. Collaboration Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. [ See 82 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1036737&qs=pros-and-cons#reviews) See Related User Reviews ![Hunter S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hunter S.") HS Hunter S. Mid-Market (51-1000 emp.) 4.5/5 "Connecting Company Inboxes without the Hassle" What do you like about Hiver in Gmail? I have used their analytics to quickly view data as well as used their development capabilities to pull all the data I need into my database and visua ![Aminta P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aminta P.") AP Aminta P. Small-Business (50 or fewer emp.) 4.5/5 "Hyper has really helped improve my organization." What do you like about Hiver in Gmail? I like that Hiver keeps people accountable for the emails that they have to answer by assigning the email to a certain person. ### 5 Cons or Disadvantages of Hiver in Gmail ##### 1. Email Issues Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. [ See 72 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 5.0/5 "Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails." What do you dislike about Hiver in Gmail? I still wish it were easier / clearer how to undo certain tagging actions. ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you dislike about Hiver in Gmail? Sometimes buggy when wanting to act quickly, improve keyboard shortcuts. ##### 2. Missing Features Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. [ See 47 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews) See Related User Reviews ![Divyam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divyam K.") DK Divyam K. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Email Collaboration That Feels Native to Gmail" What do you dislike about Hiver in Gmail? Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation feature ![Nadia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia S.") NS Nadia S. Small-Business (50 or fewer emp.) 5.0/5 "Great tool for ticket managing and shared email organization!" What do you dislike about Hiver in Gmail? Some functionalities are not avaliable on the free plan (the multiple tags for example). and sometimes it disconects (not sure if there is a configura ##### 3. Limited Features Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. [ See 34 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037334&qs=pros-and-cons#reviews) See Related User Reviews ![Nadia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia S.") NS Nadia S. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Inbox Management with Stellar Free Features" What do you dislike about Hiver in Gmail? We have some limitations in the free plan, which I know is normal since it's a free plan. But we only can use one tag. If we had more, it would be ver ![Divyam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divyam K.") DK Divyam K. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Email Collaboration That Feels Native to Gmail" What do you dislike about Hiver in Gmail? Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation feature ##### 4. Slow Loading Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. [ See 32 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037852&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 5.0/5 "Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails." What do you dislike about Hiver in Gmail? I still wish it were easier / clearer how to undo certain tagging actions. ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you dislike about Hiver in Gmail? Sometimes buggy when wanting to act quickly, improve keyboard shortcuts. ##### 5. Bug Issues Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. [ See 28 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1035799&qs=pros-and-cons#reviews) See Related User Reviews ![Nadia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia S.") NS Nadia S. Small-Business (50 or fewer emp.) 5.0/5 "Great tool for ticket managing and shared email organization!" What do you dislike about Hiver in Gmail? Some functionalities are not avaliable on the free plan (the multiple tags for example). and sometimes it disconects (not sure if there is a configura ![Krystal T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krystal T.") KT Krystal T. Small-Business (50 or fewer emp.) 4.5/5 "Increased Efficient Communication and Internal Workload Distribution" What do you dislike about Hiver in Gmail? While with any cloud system, there can be bugs or log in/sync issues. I wouldn't say more than average. ![Cody H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cody H.") CH Cody H. Production workflow Manager Enterprise (\> 1000 emp.) 9/11/2025 Guest users or non-business users of the software, not included in G2 scores. "We added Hivera few months back and it has helped streamline communication !" 5/5 What do you like best about Hiver in Gmail? Streamlining communication and providing a more efficient tool. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? There isn't an alert system for emails that have not been assigned. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Communication between our department and the field Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lisa R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa R.") LR Lisa R. Senior Customer Service Manager Mid-Market (51-1000 emp.) 6/9/2022 "The more I use it, the more you discover how much additional functionality it has to offer." 4.5/5 What do you like best about Hiver in Gmail? It allows you to manage workloads and team members, especially during absences. Allows for monthly reporting of volume and team member completion numbers. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Learning curve if team members are not familiar with google and hiver. Getting customers to send to Hiver email instead of individuals can also create confusion. Once everyone is on board, the process flows nicely. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Managing workflow and balancing incoming order volume. Gives clear visibility. Review collected by and hosted on G2.com. Show More Response from Ashmit Chakravarty of Hiver in Gmail [Editedit](https://www.g2.com/survey_responses/hiver-in-gmail-review-6719874/official_response/edit) Hello, Thank you for the feedback. It's great to know that Hiver is contributing to the efficiency and collaboration of you and your team. For any questions you may have, kindly contact us at support@hiverhq.com. Ashmit | Marketing, Hiver 6/19/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chris N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris N.") CN Chris N. Finance & Operations Manager Small-Business (50 or fewer emp.) 2/22/2024 "Hiver is an excellent email tool to reference and route emails" 4.5/5 What do you like best about Hiver in Gmail? It is awesome at organizing shared email accounts and fairly intuitive when it comes to implementation and adoption. The notes function is excellent to assign, and link others to review an email and notes to provide background information. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? It can occasionally be glitchy, but if you are able to reconcile and audit accounts the results fairly accurate. This is rare, but will sometimes mean you will not see an updated/replied to email after the initial reply Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver has made it significantly easier to keep track of emails and route them to the appropriate parties when connecting with a client. It is also very useful when linking others to check in and provide feedback on specific emails. It is also useful to split responses or generate template responses. Review collected by and hosted on G2.com. Show More Response from Akshay Adheesh of Hiver in Gmail [Editedit](https://www.g2.com/survey_responses/hiver-in-gmail-review-9325635/official_response/edit) Hey Chris, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver has made it easier for you to keep track of emails and route them to the appropriate parties when connecting with clients. Thank you for sharing your positive experience with us! However, we are equally concerned about the challenges you've encountered. If the issue persists, please don't hesitate to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you. Regards, Akshay Adheesh Hiver Support 2/18/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Derrick Murage O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derrick Murage O.") DO Derrick Murage O. developer Mid-Market (51-1000 emp.) 6/20/2025 "Winter is so nice" 5/5 What do you like best about Hiver in Gmail? how emails are being handled and sent to other members Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Sometimes it takes time to load as an extension in my browser. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Handling of emails Review collected by and hosted on G2.com. Show More 9/11/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![John C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John C.") JC John C. Office Manager Small-Business (50 or fewer emp.) 12/29/2024 "Sorting through a maze of countless emails" 5/5 What do you like best about Hiver in Gmail? When our CEO introduced us to Hiver, my first impression is that nothing could be as good as advertised. We easily get 100 plus emails a day of medical records that must be uploaded properly and suspensed throughout the 20 member team. Litle did I know that Hiver categorization makes it possible to handle an avalanche of emails by allowing the work load to be categorized and allow anyone free from a task to step in and pick up someone else's workload to keep them from falling behind. The best way to describe what Hiver does is balance the workload and keep up with the deadlines and tasks much easier. Once I finish uploading all the faxes, I look and see which employee appears to have too many emails assigned to her, so I text her I'll jump in and start processing some of her workload. Or if someone is busy intaking a new client (and it can be two or three hours), she or he can signal to rest of employees on google chat that need help in my email box for next hour and someone jumps to it. Our workload is distributed more equally but the outcome is since utilizing and training on Hiver we rarely fall behind in timely processing of the many tasks our legal office requires. Makes multi-tasking much easier. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Least helpful is that it's easy to think someone is behind processing tasks and to assume they are not keeping up when the reality is they are speaking with clients or business vendors handling matters. When you have a multiploe email chain, you have to remember that the first email might be closed and assigned to someone but that the next eail might also need closing after confirming the assignee. Other than that, hard to think of any negatives as it is a must for companies that need multi-tasking. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? I communicate with at least ten to twelve of our employees daily. Hiver makes things go smooth. I assign incoming emails to the various project managers and then I can observe if those assignments get processeed efficiently. I go home knowing where we are at and when I come in the next day by looking at the Hiver unassigned vs assigned categories I instantly get an accurate snapshot of where I need to start. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Leonardo H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonardo H.") LH Leonardo H. Customer Success Manager Small-Business (50 or fewer emp.) 6/19/2025 "Very useful product! Helps me keep organized" 5/5 What do you like best about Hiver in Gmail? It sorts my incoming mails by tags, helping me keep organized as a CS member. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Nothing negative to say :) But if I had to choose, I'd say the admin panel takes a bit of time to getting used to. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? It helps unify all my incoming mails to one single place, and it also auto-assigns the conversation to the correct team member, which is great Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") UM Verified User in Mechanical or Industrial Engineering Small-Business (50 or fewer emp.) 9/12/2025 "Hiver features" 5/5 What do you like best about Hiver in Gmail? I like the assigned emails, and it is easy to keep track of who is working on what within the Gmail and we do not need to use the external program for that Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Sometimes it is assigned to the wrong person. Also i am not sure what else we can use, I know there are lots of features but I would love to have some sort of library for all the features in one place Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Having all the emails in one place and having access to everything, searching the relevant answers to the questions whithout bugging someone Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Meg O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meg O.") MO Meg O. Director of Marketing Small-Business (50 or fewer emp.) 7/8/2025 "Great for our small team!" 4.5/5 What do you like best about Hiver in Gmail? We've had a great experience using Hiver for customer service. The platform made it incredibly easy to manage our shared inbox and respond to customer inquiries efficiently. Assigning emails to team members, tracking conversations, and collaborating internally without forwarding threads has been a game-changer. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Nothing, we just ended up using a built in Shopify app instead that was free. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver has helped us deliver faster, more consistent support, and it's made a noticeable impact on our customer satisfaction. Highly recommend for any team looking to simplify and improve their email-based support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller JM jeevan m. Senior executive IT Mid-Market (51-1000 emp.) 6/1/2025 "review with the Hiver ticketing tool, hiver" 4.5/5 What do you like best about Hiver in Gmail? easy to use , very easey to configure , taken me two days only to configure it for IT support. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? if it gives the reports in the ticketing wise method then that will be a great, there are lot of options which Is not able to recognize it automatically. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? peoples sendign any IT request to the email, and its generating to a IT ticket, and its getting capturgin everything what IT does. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ashley J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley J.") AJ Ashley J. Administrative Assistant Small-Business (50 or fewer emp.) 6/19/2025 "Love Hiver!" 5/5 What do you like best about Hiver in Gmail? Hiver is super easy to use, helps streamlines processes, know who needs to take care of what and the current status. Customer support is amazing also. Plus the ease of integration. Amazing platform I would recommend to anyone. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? I don't dislike anything about Hiver! It's an amazing feature. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Who needs to follow up on which email and what the current email status is Review collected by and hosted on G2.com. 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