--- title: Hiver in Gmail Reviews meta_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1283 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1283 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hiver in Gmail Reviews **Vendor:** Hiver **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,283 ## About Hiver in Gmail Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. ## Hiver in Gmail Pros & Cons **What users like:** - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. (182 reviews) - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. (149 reviews) - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. (131 reviews) - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. (105 reviews) - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. (82 reviews) - Users highlight the **excellent customer support** of Hiver, essential for enhancing team collaboration and efficiency. (82 reviews) - Users find **assignment management** in Hiver enhances collaboration and organization, streamlining task tracking and communication. (78 reviews) - Helpful (71 reviews) - Easy Setup (66 reviews) - Unified Inbox (65 reviews) **What users dislike:** - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. (72 reviews) - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. (47 reviews) - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. (34 reviews) - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. (32 reviews) - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. (28 reviews) - Users experience occasional **technical issues** with Hiver, including glitches that disrupt email functionalities and unexpected logouts. (28 reviews) - Slow Speed (25 reviews) - Users experience **frequent issues with third-party integrations** and face challenges in managing shared inbox communications effectively. (24 reviews) - Notification Issues (22 reviews) - Tagging Issues (22 reviews) ## Hiver in Gmail Reviews ### 1. Love the paid features, free features lacking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2025 **What do you like best about Hiver in Gmail?** The ability to have a shared inbox is crucial to my non-profit organization's success. We regularly get multiple emails per day spanning across various departments. After a trial of the paid version of the service, we were delighted to start using Hiver. U **What do you dislike about Hiver in Gmail?** Unfortunately, our organization is unable to afford the paid version of the software. We would love to be able to use these features but at this moment, we are unable to make it work. The free version simply does not include some critical features that we would love to implement in our operation. **What problems is Hiver in Gmail solving and how is that benefiting you?** The ability to manage the shared inbox is critical to our operation. ### 2. organization help **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Hiver in Gmail?** I like that you can assign emails to diff users, taking it out of your inbox- makes it easier to organize your emails and declutter. **What do you dislike about Hiver in Gmail?** It's difficult to know if another person has reviewed something without them assigning it. I also don't like that you can't easily make a vacation responder for multiple inboxes **What problems is Hiver in Gmail solving and how is that benefiting you?** we receive a lot of emails that could go to many departments, I like that I can assign to another team and they can take care of it from the shared box, vs forwarding an email from a regular box. ### 3. Hiver is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Abbey B. | Administration Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** Hiver makes our roles so much easier and keeps our busy inbox manageable. We always know where we are up to. **What do you dislike about Hiver in Gmail?** Nothing at all! We have found everything about Hiver beneficial. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps to organise our shared inbox and ensure we are assigned what is important to us, and liaise through the notes. **Official Response from Ashmit Chakravarty:** > Hello Abbey, Thank you for the feedback. We hope to continue being beneficial to you and your team. Please continue using Hiver and do not hesitate to contact us at support@hiverhq.com for any questions. Ashmit | Marketing, Hiver ### 4. Overall, Hiver has helped us organize our inbox and ensure emails are assigned appropriately. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Hiver in Gmail?** The automations and the open/close features are very helpful for our team. We utilize automations to help ensure that recurring emails are forwarded to the correct person. The open/close feature helps us to ensure that each email is responded to and that every person who reaches out to us is accounted for. **What do you dislike about Hiver in Gmail?** Visually, it can be a little inconvenient. For example, the search bar in Gmail when in in a shared inbox is always full of text. I understand that's part of what makes it work, however, it would be great to have the search box empty. In addition, the mobile app is not very dependable, as there are times it does not update. So I have had to access my email from computer rather than being able to manage shared inboxes from my phone. **What problems is Hiver in Gmail solving and how is that benefiting you?** The biggest problem Hiver helps us solve in ensuring we do not miss emails. In addition, the automations help us manage to ensure that emails are assigned to the correct person. We have a high volume of email coming to our inbox and we were running into issues with occasionally missing emails. The open/close feature has helped to ensure every email is accounted for. The automations save us time as well. ### 5. Changed the way we do business! **Rating:** 5.0/5.0 stars **Reviewed by:** Connie K. | Entrepreneur and Immigration Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** When it comes to handling communication, struggling with who will need to do what by when is no longer an issue thanks to Hiver! Their support is top notch and responsive. An excellent addition to our GSuite and to our team. Highly recommend. **What do you dislike about Hiver in Gmail?** I cannot think of anything we dislike... **What problems is Hiver in Gmail solving and how is that benefiting you?** Managing client communication. ### 6. Helpful to stay organized, assign emails and track efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Hiver helps our team stay organized and prevents the diffusion of responsibility in email chains with multiple recipients. With shared inboxes for different facets of our business (finance, leasing, etc.), Hiver ensures that the right team member is assigned to each thread. This streamlines our communication, reduces confusion, and eliminates delays. Hiver is part of our everyday - we use the email templates, tags and analytics. **What do you dislike about Hiver in Gmail?** Hiver assigns every email in our inboxes, which can sometimes feel overwhelming. While there are settings to automatically close spam and ‘thank you’ emails, configuring these rules requires additional time and setup. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver helps our team stay organized and ensures accountability in email communication. Before using Hiver, emails sent to shared inboxes (finance, leasing, etc.) often led to confusion—multiple team members would either respond to the same email or assume someone else would handle it. Hiver eliminates this diffusion of responsibility by allowing us to assign emails directly, ensuring timely and clear responses. Additionally, Hiver streamlines our workflow by keeping all communication within Gmail, reducing the need for external tracking tools. Features like automated email assignment and rules for closing spam or low-priority messages help us manage inbox overload more efficiently. While setup requires some initial time investment, the long-term benefits of improved organization and faster response times outweigh the effort. **Official Response from Moinak Ray:** > We're glad to hear that Hiver has been helpful in keeping your team organized and accountable in email communication. Our shared inboxes, email assignment, and analytics features are designed to streamline communication and reduce confusion. We understand that the automatic email assignment may feel overwhelming at times, and we appreciate your feedback on the setup process for configuring rules. We're continuously working on improving the user experience, and your input is valuable to us. ### 7. From Chaos to Order **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Before Hiver we were monitoring 4 email inboxes with 4 users all sharing. We were constantly checking eachothers inboxes if we were off for the day, and using our group chat to facilitate if someone had covered an email, etc. Now all our emials are in one place, theyre easy to find, reassign, and create notes for our follow co-workers. We can now see if an email has been handled, and easily switch them between people to ensure we are on top of all of our emails. **What do you dislike about Hiver in Gmail?** The only downside I have found to Hiver is it takes a little longer to find emails that have been previously closed. You can still find them, its just not as fast as it previously was, however i'll still take it as a win. **What problems is Hiver in Gmail solving and how is that benefiting you?** We previously had 4 shared inboxes, and 4 personal inboxes. Now all the emails are in one place, and we can pass off an email when we are done to the next person in line. **Official Response from Moinak Ray:** > Thank you for sharing your experience with Hiver! Happy to hear that it has brought order to your email management process and improved collaboration among your team. We appreciate your feedback about the search functionality, and we are continuously working to enhance the user experience. If you encounter any difficulties finding closed emails, please reach out to our support team for assistance. We are committed to ensuring that Hiver meets your needs effectively. Thank you for choosing Hiver to streamline your email workflow! ### 8. We work with many vendors and Hiver is by far my favorite **Rating:** 5.0/5.0 stars **Reviewed by:** Dale P. | President and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** It’s easy to use and it saves us a tremendous amount of time and everybody is in the loop **What do you dislike about Hiver in Gmail?** I have to be honest I’ve not had one downside yet **What problems is Hiver in Gmail solving and how is that benefiting you?** It saves us a lot of time it prevents us for missing emails and assigns emails very effectively ### 9. Great product! Always improving! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** They are always adding new features and the customer service is top notch. The new AI features are really useful as well. **What do you dislike about Hiver in Gmail?** Not sure how much more I can ask for, I do not have any complaints. **What problems is Hiver in Gmail solving and how is that benefiting you?** Communication with team-members, organizing emails, automating organization ### 10. Hiver really helps my job **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** Hiver simplifies my workload and is user-friendly. The syncing capabilities between Gmail and Hiver are also excellent. **What do you dislike about Hiver in Gmail?** Sometimes the integration can take a little while to sync up with my email inbox. No other significant problems. **What problems is Hiver in Gmail solving and how is that benefiting you?** Communication between employees (my colleagues) and our customers. ### 11. Seamless and sorts our issue **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil T. | Head of Performance & Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** Its great to be able to seamlessly integrate and implement into Gmail so that our small team can delegate issues to the right person without lots of back and forth **What do you dislike about Hiver in Gmail?** Nothing really! Hiver solves our problems perfectly **What problems is Hiver in Gmail solving and how is that benefiting you?** Customer service triage ### 12. Best worker portal out there **Rating:** 5.0/5.0 stars **Reviewed by:** Kaleb S. | It administrative assistant, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** I like how easy it is to understand the UI. It's easy to follow and it's clear on when my coworkers submit a ticket i know exactly how to help them. **What do you dislike about Hiver in Gmail?** I don't like how sometimes whenever a coworker responses to a past ticket and it reopens the same ticket. They should make it to where the sender has a option to reopen the ticket or just reply back to a message **What problems is Hiver in Gmail solving and how is that benefiting you?** THey are helping me and my team the ability to track all the PC related problems all in one place for me and my team to look at and act accordinly **Official Response from Moinak Ray:** > Thank you for sharing your positive experience with Hiver's UI and its effectiveness in tracking PC related problems. We understand your concern about ticket reopening and will take it into account for future enhancements. ### 13. Excellent tool for team communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Hiver let's me see at a glance what my team is working on. I can get detailed stats on our reponse times. We can make notes within the system to ensure we are all on the same page. Setup was much easier than the first product we tried. **What do you dislike about Hiver in Gmail?** Very few downsides. Sometimes an email gets stuck in my inbox after it's closed but a quick x-out of the inbox tag resolves the issue. **What problems is Hiver in Gmail solving and how is that benefiting you?** It is easy for us to grab emails from a shared inbox without unnecessary coordination. Closed emails pop back into open status with replies. Internal notes are easily visible. ### 14. I was looking for a solution to manage a shared inbox for Accounts Payable. **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy M. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** The most helpful features are the round robin, the traceability of activities, and ability to report. **What do you dislike about Hiver in Gmail?** I wish a few of the features that I consider basic where included in the lower tiers pricing. **What problems is Hiver in Gmail solving and how is that benefiting you?** There was no accountability with our shared inbox. ### 15. Best Ticket tracking system **Rating:** 5.0/5.0 stars **Reviewed by:** Shanthini K. | Senior Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** Hiver is useful to keep track of customer issues and move them into closure. **What do you dislike about Hiver in Gmail?** Nothing to dislike about hiver as it has all required features for customer issues. **What problems is Hiver in Gmail solving and how is that benefiting you?** It gives us extensive feature to manage customer issues and communicate to them effectively. ### 16. Great solution **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan K. | Leasing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** It has helped our team organize and assign requests. **What do you dislike about Hiver in Gmail?** It doesn't have as many features are other softwares. **What problems is Hiver in Gmail solving and how is that benefiting you?** Different team members with different responsibilities can assign and divvy up tasks as needed all from 1 central place where requests come in. ### 17. Hiver Keeps My Email in Control! **Rating:** 5.0/5.0 stars **Reviewed by:** Diane Tooze S. | Bookkeeper/Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** The Filters are great! It keeps my email organized and in control. **What do you dislike about Hiver in Gmail?** The filter list is so long and cannot hop around. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver allows my team to share communications with our clients and stay organized. No one gets missed! ### 18. Cost effective and great tool for small busines **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew P. | IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** Simple easy to use with no additional logins or apps needed. **What do you dislike about Hiver in Gmail?** better integration with G-chat. occasional integration errors which seem to be getting better. **What problems is Hiver in Gmail solving and how is that benefiting you?** ticket and response tracking, organization of requests, visibility and analytics . ### 19. Very Helpful and Avoids Additional Apps **Rating:** 5.0/5.0 stars **Reviewed by:** Steven B. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** It has been very helpful in organizing assigning and tracking work. It is very helpful to be able to comment and attach files directly to emails that are in discussion. It also helps with being able to organize my inbox to focus on what I need to. I would very much recommend this product and look forward to its future generations. **What do you dislike about Hiver in Gmail?** It'll be nice when Hiver can integrate with even more utilities and tasks. A native integration with Threo would be very helpful. **What problems is Hiver in Gmail solving and how is that benefiting you?** It helps us manage view and assign work tasks and communciaitons between employees and clients **Official Response from Moinak Ray:** > We're thrilled to hear that Hiver has been helpful in organizing and tracking your work efficiently. We appreciate your suggestion for more integrations and will definitely consider adding Threo to our list. We're constantly working on improving our product to better serve our users. If you have any more suggestions or feedback, please feel free to reach out at support@hiverhq.com. Thank you for recommending Hiver, and we look forward to continuing to support your work tasks and communications. ### 20. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** We were looking for a solution for a shared customer service inbox that allowed us to assign emails. Hiver did this and more. There were lots of features that we loved- email templates, auto responses & analytics were some of my favotires! We used Hiver on a daily basis and were able to keep organized. It was so simple to install and learn to use. **What do you dislike about Hiver in Gmail?** I tried using the CSAT and everytime we closed an email it sent the survey but if a customer responded to the email instead of clicking an answer it would open the email back up and it was an endless cycle so eventually I just turned it off. You have to use Chrome browser to utalize Hiver. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver allowed us to used one shared inbox with several customer service reps. **Official Response from Moinak Ray:** > Thank you for sharing your positive experience with Hiver! We're happy to hear that you found our features like email templates, auto responses, and analytics helpful for keeping your team organized. We appreciate your feedback regarding the CSAT feature and the issue you encountered. Our team is constantly working on improving our platform, and we will look into this to ensure a better experience for you in the future. If you have any other suggestions or need further assistance, please feel free to reach out to us at support@hiverhq.com. ### 21. Delegating tasks made easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** I like how easy it is to assign and delegate emails on my large team **What do you dislike about Hiver in Gmail?** Being able to see other team members inboxes **What problems is Hiver in Gmail solving and how is that benefiting you?** It solves emails slipping through the cracks on my large team ### 22. Great for CX team! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam C. | Lead Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** I love that I get to assign emails on round robin without me having to manually look at them! It's easy for me to track emails, make sure we respond, and get insight into what emails are coming in. **What do you dislike about Hiver in Gmail?** Some limitation on assigning emails, but still much better than other platforms!! **What problems is Hiver in Gmail solving and how is that benefiting you?** How we assign emails that come in that don't have a CSM, as well as when our CSMs are our of office! ### 23. Best team email management **Rating:** 5.0/5.0 stars **Reviewed by:** Karyna L. | Administration manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2025 **What do you like best about Hiver in Gmail?** Makes team email management and assignment easy and trackable. **What do you dislike about Hiver in Gmail?** They could improve the need to re-log everytime gmail is opened **What problems is Hiver in Gmail solving and how is that benefiting you?** Email management, assignment and be able to see who said what at what time. ### 24. Good Tool for the productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Hiver in Gmail?** I love that you can check or review other emails to keep track of orders or messages that need responding to, all in one place. **What do you dislike about Hiver in Gmail?** So far, everything seems fine. Except that when you change your password, you have to re-enter everything again. That's not the system's fault, it's the email's. Everything is fine. **What problems is Hiver in Gmail solving and how is that benefiting you?** Everting is good for me ### 25. Excelent product for Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo B. | Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Hiver in Gmail?** Hiver is easy to use and implement. My team easily can use the shared mailboxes to get access to all the required mails and work from there. Hiver made this easy. **What do you dislike about Hiver in Gmail?** I would love to be able to have a certain user with a different account type, and not having to move my whole organization to a different price level to enjoy certain Pro features. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver is solving the problem of having to manage different mailboxes, and even search for different emails along a lot of mailboxes. It's easy to use and implement. **Official Response from Ashmit Chakravarty:** > Hi Gustavo, Thank you for the kind words! We are delighted to know how well-suited Hiver is for you and your team. About having different users in different pricing plans-this is currently not on our pricing roadmap, but we’ve forwarded this feedback to our team. Nonetheless, your Account Manager will get in touch to determine the best pricing tier for you. Ashmit | Product Marketing @ HIVER ### 26. It is very user-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Kate T. | Scheduler, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2025 **What do you like best about Hiver in Gmail?** The interface because it is easy to navigate. **What do you dislike about Hiver in Gmail?** On the shared mail boxes, it sometimes does not show email trails if we are not looped in. **What problems is Hiver in Gmail solving and how is that benefiting you?** It solves the problem of back and forth with team mates because of the shared mailbox. ### 27. hiver review **Rating:** 4.0/5.0 stars **Reviewed by:** Roemer P. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** Super structured, smooth interface. Makes my work easier! **What do you dislike about Hiver in Gmail?** Can sometimes have errors with the notifications **What problems is Hiver in Gmail solving and how is that benefiting you?** Solves the need of constantly forwarding emails to eachother. Saves me lots of time ### 28. Great Way to Organize Group Email **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** The ability to sort and tag emails as a team. The ability to assign emails to specific team members. The ability to mark an email as closed when complete to prevent confusion or duplication. **What do you dislike about Hiver in Gmail?** Can't tag yourself in the email notes and receive a notification. If the email is not explicitly split then everyone sees the email chain, could be a problem if one member is not on Hiver and is unaware this is happening. **What problems is Hiver in Gmail solving and how is that benefiting you?** Organization of emails, ability to highlight key emails to busy individuals, the ability to mark items as complete once actioned. ### 29. Powerup our gmail imbox **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolò L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** Sharing email across team members and assigning emails **What do you dislike about Hiver in Gmail?** I cannot assigns emails as tasks in Google Task or Google Calendar **What problems is Hiver in Gmail solving and how is that benefiting you?** Create and manage a shered mail inbox smoothly ### 30. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver in Gmail?** notes feauture on the right side, easy to use **What do you dislike about Hiver in Gmail?** inability to assign multiply persons, ability to add bulk emails **What problems is Hiver in Gmail solving and how is that benefiting you?** assigning emails between coworkers ### 31. Good team tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** The tagging and auto assign are great and have definitely helped spread the load among the team. The templates feature is also one we've been using a lot recently. **What do you dislike about Hiver in Gmail?** There are a few features we'd like to see added in and look forward to the tool improving! **What problems is Hiver in Gmail solving and how is that benefiting you?** Spreading out the workload making it easier to auto assign emails and keep the shared inbox clear ### 32. Gets the job done **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Hiver in Gmail?** Hiver is fine for what it does - it turns Gmail into a ticket system for customer service. It's pretty straightforward since it just works inside Gmail, so you don't have to learn anything really new. I can assign emails to people, track tickets, and see what everyone else is doing. Works well enough for basic customer service needs, it gets the job done without much fuss. **What do you dislike about Hiver in Gmail?** I don't really have any dislikes. It gets the job done and is pretty straightforward. **What problems is Hiver in Gmail solving and how is that benefiting you?** We have a shared inbox that gets lots of email communication daily. Mainly it was needed to allow everyone to get emails to their own personal work accounts and to be able to delate emails by assigning it to others. ### 33. Hiver Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan Y. | Customer Relations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** The convenience of being able to assign emails. **What do you dislike about Hiver in Gmail?** Sometimes can be glitchy, but usually is working normally. **What problems is Hiver in Gmail solving and how is that benefiting you?** Solving the issue of unresponded emails and disorganized inbox. ### 34. Love the efficiency and accessibility! **Rating:** 4.5/5.0 stars **Reviewed by:** Marketa S. | Assistant Director of Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** Ireally like Assigning tickets! It is great! **What do you dislike about Hiver in Gmail?** I dislike the Conversation view! But it is okay! **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver is solving for efficiency. ### 35. Hiver is really helping the team's management **Rating:** 5.0/5.0 stars **Reviewed by:** Eber G. | Credentialing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** Being able to auto-assign responses and new emails **What do you dislike about Hiver in Gmail?** Setting it up for new colleagues sometimes is not quite straightforward **What problems is Hiver in Gmail solving and how is that benefiting you?** Team visibility and inbox cleanliness ### 36. Hiver is extremely helpful to orhanize, assign and close tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela O. | Customer Support Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** It's helpful for customer support and easy to use **What do you dislike about Hiver in Gmail?** Sometimes the tasks aren't divided equally **What problems is Hiver in Gmail solving and how is that benefiting you?** It helps to avoid having a messy inbox ### 37. Great organization for Gmail **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** It turns Gmail into a workflow powerhouse **What do you dislike about Hiver in Gmail?** Ultimately it's limited slightly by the Gmail interface **What problems is Hiver in Gmail solving and how is that benefiting you?** It helps us organize/compartmentalize ### 38. Excellent integration with Gmail **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen W. | Marketing & Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2018 **What do you like best about Hiver in Gmail?** There are many things about Hiver that I like but the fact that it allows our Sales team to share a mail box is the best thing. The abbility to assign to different teams members is key. I also like that we can input notes. **What do you dislike about Hiver in Gmail?** We have been using Hiver for awhile now and have yet to find any drawbacks. **What problems is Hiver in Gmail solving and how is that benefiting you?** Our initial quote requests come into a shared mailbox and we are able to assign them to sales people individually. ### 39. Bringing ease to work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver in Gmail?** Being able to use templates to type directly into. **What do you dislike about Hiver in Gmail?** I think one of the downsides can be that it doesn't always load immediately. I find myself having to refresh my gmail occasionally to make sure that hiver has loaded. **What problems is Hiver in Gmail solving and how is that benefiting you?** It's making it easier to reach out to our customers. ### 40. Hiver and V-Tix **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler B. | Business Development Specialtist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Hiver in Gmail?** Hiver's Chat funnction allows us to interact with customers in real time whic! We love how immediate shared emails show up in our shared inbox and how supportive your staff have been. **What do you dislike about Hiver in Gmail?** The only feature we would love to see is an integration between Hiver and our Work Management application, Monday.com **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver allows us to communicate with customers in real time and utilize a shared inbox so that we can brainstorm as a team on issues that our customers may be having. ### 41. NO MORE GUESSING AND FORWARDING! **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina R. | PM Assisting, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hiver in Gmail?** Everything is all in one place! Having the ability to assign and share directly within our team makes things such a breeze. You can use it anywhere and anytime. Having a reminder to respond is also great to have when trying to provide the max amount of service and support to our clientel. **What do you dislike about Hiver in Gmail?** The only possible downside with Hiver is the TAGs section. **What problems is Hiver in Gmail solving and how is that benefiting you?** Hiver solves and takes away having to start and forward emails. ### 42. The best email management tool I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Hiver in Gmail?** Very easy to use and amazing customer support. Even with the free version, it works perfectly to manage **What do you dislike about Hiver in Gmail?** It does take a little bit time to load when opening your inbox, but nothing significant **What problems is Hiver in Gmail solving and how is that benefiting you?** It allows my entire team to efficiently manage a single email inbox with hundreds of emails daily ### 43. My experience using Hiver **Rating:** 4.0/5.0 stars **Reviewed by:** Carlin F. | Customer Success Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** I love the fact that it is an extension that can be installed at a click of a button. It's simple to use and also allows for templates and trainings. **What do you dislike about Hiver in Gmail?** It really slows down your email inbox after it was installed. **What problems is Hiver in Gmail solving and how is that benefiting you?** It's assisting us to have more visibility on our work and has improved our response times to our clients. It has also assisted us in making more sales. **Official Response from Moinak Ray:** > Thank you for sharing your experience with Hiver! We're thrilled to hear that you find it easy to use and appreciate its features like templates and trainings. We understand your concern about the impact on your email inbox speed and we apologize for any inconvenience this may have caused. Our team is constantly working on optimizing performance to ensure a smooth user experience. If you need any assistance or have further feedback, please feel free to reach out to us at support@hiverhq.com. We're here to help and ensure you get the most out of Hiver. ### 44. User-Friendly and gets the job done! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Hiver in Gmail?** Hiver allows smooth communication and successful teamwork. Hiver makes problem-solving easy! **What do you dislike about Hiver in Gmail?** I haven't experienced any downsides of using Hiver. **What problems is Hiver in Gmail solving and how is that benefiting you?** My company uses Hiver for customer service issues and allows all involved to easily communicate and track where each issue is in the process of getting solved. **Official Response from Ashmit Chakravarty:** > Hello, Thank you for the feedback. It's great to hear that Hiver's email management is contributing to the efficiency and collaboration of you and your team. Please continue using Hiver, and do not hesitate to contact us at support@hiverhq.com for any issues. Ashmit | Marketing, Hiver ### 45. Hiver is wonderful if you are collaborating with a team **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley D. | A, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** The ability to track things that not only you are working on, but your team as well. **What do you dislike about Hiver in Gmail?** We have had a hard time finding emails that we have marked as closed. **What problems is Hiver in Gmail solving and how is that benefiting you?** Being able to tag another team member ro assign an email that was sent to myself to someone else. Also, Love the ability to follow an email to make sure its been taken care of. **Official Response from Moinak Ray:** > Thank you for sharing your positive experience with Hiver! Glad to hear that you find our collaboration features beneficial for your team. We understand the importance of easily locating closed emails and will look into improving this functionality. Your feedback helps us enhance our product to better serve you. If you encounter any more issues or have further suggestions, please feel free to reach out to us at support@hiverhq.com. We're here to assist you and ensure you have a seamless experience with Hiver. ### 46. User friendly, easy to use, endless features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Hiver in Gmail?** I like that it is user-friendly, has good logic automation to sort email and assign to several users. **What do you dislike about Hiver in Gmail?** Need to know how to assign emails from one shared mailbox to another. **What problems is Hiver in Gmail solving and how is that benefiting you?** Ensuring to auto-assign emails to customer service staff, helps with cross-training and providing coverage of email communication across Hiver environment. ### 47. Hiver is a useful email organization tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** Hiver helps ensure we never miss an email from a respondent and that all respondents are responded back to in a short time. This helps keep things very professional and limits the risk of loosing emails! **What do you dislike about Hiver in Gmail?** Using it on a Mobile device does not allow the full range of functions as compared to a computer. **What problems is Hiver in Gmail solving and how is that benefiting you?** It keeps emails from being missed and also keeps track so we can tell who was responsible for an email response in the shared inbox. ### 48. Super useful for shared labels! **Rating:** 4.0/5.0 stars **Reviewed by:** Rikesh D. | Affiliate Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver in Gmail?** Shared labels access, making it really easy to keep on top of multiple conversations across different teams **What do you dislike about Hiver in Gmail?** Slight delays in emails popping up in inboxes (to be expected admittedly!) **What problems is Hiver in Gmail solving and how is that benefiting you?** Allows our team to share labels seamlessly across various individuals and multiple labels ### 49. Hiver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Hiver in Gmail?** Ability to access inboxes for my other team members at all times. Great templates that can be shared among our team. Ability to add comments to an assigned email for their review. **What do you dislike about Hiver in Gmail?** Not able to see team members sent messages, Very glitchy, Sometimes slow and easily disconnects from my Gmail account, which causes me to have to reconnect it which is inconvenient. **What problems is Hiver in Gmail solving and how is that benefiting you?** This solves the problem where I do not have to log in and out of several email accounts to be able to manage the email inbox for the CEO, Marketing Manager and Coach on our team. **Official Response from Ashmit Chakravarty:** > Hello, Thank you for the feedback. We are glad that Hiver is continuing to be beneficial to you and your team. We would like to know more about the concerns you have and help you with the same. Please contact us at support@hiverhq.com. Ashmit | Marketing, Hiver ### 50. Hiver allows us to serve 100's of clients with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandria M. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver in Gmail?** Ability to communicate between departments with ease. We have appreciated a refresh training from the Hiver team to understand how to use features and customize our experience. **What do you dislike about Hiver in Gmail?** I do not see any downsides to using Hiver. **What problems is Hiver in Gmail solving and how is that benefiting you?** We have many clients and are able to move communications between departments with ease. We are also able to store our email communications for posterity. ## Hiver in Gmail Discussions - [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) - 1 comment, 1 upvote - [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) - 1 comment, 1 upvote - [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) - 1 comment - [View Hiver in Gmail pricing details and edition comparison](https://www.g2.com/products/hiver-in-gmail/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+05%3A23%3A30+-0500&secure%5Bsession_id%5D=fd5d7461-20ae-40c6-a4e9-5ef9ed48fdd4&secure%5Btoken%5D=94aac782a17d76e1c43611364ae4981f9d1c6406abc3951468154761e299330f&format=llm_user) ## Hiver in Gmail Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Hiver in Gmail Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Time Management** - Unified Inbox - Email Automation - Snooze **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Hiver in Gmail Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,443 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)