--- title: Hivebrite Reviews meta_title: 'Hivebrite Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 225 reviews by the users' company size, role or industry to find out how Hivebrite works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 225 scale: '5' date_modified: '2026-07-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Hivebrite Reviews **Vendor:** Hivebrite **Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 225 ## About Hivebrite What is Hivebrite? Hivebrite is a flexible, intelligent community platform that helps organizations build, manage, and grow impactful communities. Hivebrite simplifies operations and transforms community data into clear, actionable insights, enabling teams to run vibrant, branded communities with confidence. We work with all sectors—from education and business to associations and nonprofits. Over 1,500 organizations worldwide, including Roche, American Psychological Association, Obama Foundation, Columbia Business School, The Channel Company, and U.C. Davis, trust Hivebrite to power their communities. We also practice what we preach with our own exclusive customer community, where community professionals connect, share best practices, and learn from one another. Key Features -\> Customization Capabilities Make the platform yours. Customize every element—from branding to functionality—so your community reflects your identity, not ours. No coding required. -\> Groups Management Our Groups feature lets you create sub-communities within your main platform. Structure your community exactly how your organization works\*\*—whether that's regional chapters, special interest groups, project teams, or cohort-based programs. Each Group gets its own dedicated space with customizable settings, member access controls, and activity feeds,\*\* so different segments of your community can thrive independently while staying connected to the whole. -\> Event Management From intimate gatherings to global conferences—everything you need to plan, execute, and engage members through meaningful experiences. Create event pages, manage registrations, send reminders, and track attendance all in one place. -\> Member Directory Build a rich, fully customized directory that highlights what makes your community unique and puts members on a visual map. Showcase profiles, expertise, and connections that matter. Add custom profile fields, enable member search and filtering, and help people discover others based on skills, location, interests, or any criteria you choose. -\> Communication Tools Connect with your community through multi-channel communications that drive action. Send targeted emails and push notifications, facilitate discussions in topic-based forums, enable direct member-to-member messaging, and let members share updates, articles, videos, and documents. Keep conversations flowing across every touchpoint. Key differentiators \* User-friendly interface with minimal technical barriers \* Extensive customization options without coding requirements \* Scalable solution that evolves with organizational needs \* Comprehensive feature set for complete community lifecycle management \* Seamless integrations that work with your existing tech stack and current tools ## Hivebrite Pros & Cons **What users like:** - Users commend Hivebrite for their **exceptional customer support** , emphasizing timely assistance and attentiveness to client needs. (64 reviews) - Users appreciate Hivebrite's **exceptional functionality and customization** , enhancing their community engagement and professional image. (41 reviews) - Users value the **ease of use** of Hivebrite, finding it simple to navigate and build community platforms. (36 reviews) - Users praise the **fantastic staff support** at Hivebrite, highlighting timely and friendly assistance from the team. (26 reviews) - Users commend the **exceptional platform experience** of Hivebrite, appreciating its customization and outstanding support team. (23 reviews) - User Interaction (19 reviews) - Attendee Engagement (17 reviews) - Customization (16 reviews) - Easy Setup (16 reviews) - Users value the **extensive customizability** of Hivebrite, allowing tailored solutions that perfectly fit their needs. (15 reviews) **What users dislike:** - Users find Hivebrite's **limited customization** options restrict functionality and adaptability for diverse use cases. (20 reviews) - Users find Hivebrite **expensive** , especially for nonprofits, with additional costs adding to the overall expenditure. (16 reviews) - Users report frequent **bugs** that hinder functionality and complicate integration with existing systems. (12 reviews) - Users find the **poor interface design** of Hivebrite frustrating, impacting usability and content accessibility. (12 reviews) - Users find **missing features** frustrating, including inadequate notifications and an underdeveloped WYSIWYG editor, impacting usability. (11 reviews) - Users find the **difficult learning process** for first-time admins challenging, despite responsive support from the team. (9 reviews) - Complexity (7 reviews) - Poor Customer Support (7 reviews) - Not Intuitive (6 reviews) - Users face **access issues** with screen readers and keyboard navigation, complicating their experience with Hivebrite's features. (5 reviews) ## Hivebrite Reviews ### 1. Community Platform - Community Management - Oh MY! **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie V. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Hivebrite?** Hivebrite is a robust community platform that offers a comprehensive set of tools to strategize, develop, and manage a community effectively. The platform is designed with user-friendliness in mind, making adoption straightforward and intuitive. The user experience (UX) is exceptionally pleasing, ensuring that both administrators and members can navigate and utilize the features seamlessly. One of the standout aspects of Hivebrite is its customer service (CS) team. They are, without a doubt, the best in the business. Whether I have a question about a feature, need to make a feature request, or simply require assistance, the Hivebrite team responds swiftly and efficiently. Their prompt and effective support is crucial, especially when time is of the essence. The team’s dedication to providing top-notch service is commendable and makes a significant difference in our overall experience with the platform. In summary, Hivebrite not only delivers a powerful and user-friendly community management solution but also backs it up with an exceptional customer service team. Their commitment to ensuring user satisfaction and their ability to address issues quickly and effectively make Hivebrite a standout choice for community management. **What do you dislike about Hivebrite?** Hivebrite is a powerful platform that accomplishes about 95% of what I need for effective community management. However, there are a few areas where I see room for improvement. One of my main desires is to have more flexibility to customize the user experience (UX) and interaction flow by allowing my development team to work more extensively on the platform. Greater customization options would enable us to tailor the platform more precisely to our specific needs. Additionally, navigating the backend office can sometimes be challenging. While the interface is generally user-friendly, there are moments when finding certain features or managing specific tasks can become cumbersome. However, I am pleased to note that the Hivebrite team is actively working on improving this aspect. They have shown a commendable openness to accepting feature requests, addressing any issues that arise, and providing workaround solutions when the platform's current capabilities fall short. Overall, while there are areas that could benefit from enhancements, Hivebrite's strengths significantly outweigh its weaknesses. The team's dedication to continuous improvement and their willingness to listen to user feedback give me confidence that these concerns will be addressed over time. Hivebrite remains an excellent choice for community management, and I look forward to seeing how the platform evolves to meet our needs even more effectively in the future. **What problems is Hivebrite solving and how is that benefiting you?** community engagement. Giving users the tools sets they want to help them network, develop, and learn as professionals. **Official Response from Martina Cortini:** > Hi Eddie, I would like to thank you on behalf of the whole team for this great review! Customer satisfaction means everything to us and we are thrilled to hear that you are happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! The Hivebrite Team ### 2. Community connector with a lot of potential! **Rating:** 4.0/5.0 stars **Reviewed by:** Amy B. | Director of Community Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Hivebrite?** User-friendly and very customizable notification settings User-friendly ease of searching for people in community, learning more about them, contacting them User-friendly posting and reading posts Admin panel is relatively easy to navigate and use The ability to have separate, very customizable groups The ability to attach files - e.g. photos to posts The ease of sending communications that push to email inboxes Very responsive support team Very nice, vivid, and welcoming design - e.g. group cover photos **What do you dislike about Hivebrite?** When we post in Hivebrite, we'd like the ability to have the subject line in email inboxes be customizable - e.g. Action Items for Environment Grant Round Meeting vs. "Jody Chang (Admin, Partner, Staff | SV2 | Chief Operating & Portfolio Officer) created a new post". The latter does is not user-friendly and sometimes people miss our emails because of this. Admin Panel User Profile field is messy with old info. fields (not able to remove). No way to search content in a group (the Live Feed just goes on and on) When we add Leaders to Groups, their titles get cut off Enterprise Email Protect is an additional cost on top of contract cost. Community Analytics is an additional cost on top of contract cost. **What problems is Hivebrite solving and how is that benefiting you?** Connecting our Donor Partners with each other to get to know each other, learn together, and collaborate outside of our events and programs. **Official Response from Martina Cortini:** > Hi Amy, I would like to thank you on behalf of the whole team for this great review! Customer satisfaction means everything to us and we are thrilled to hear that you are happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! The Hivebrite Team ### 3. Good tool to manage networks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Hivebrite?** Our association has been using Hivebrite for several years, and we are impressed by how the platform continues to improve on a monthly basis. We are very satisfied with both the product and the support. The platform is user-friendly, and if we ever have a question, it’s highly likely that the answer can be found in the extensive library of articles or the Q&A section. On the rare occasion that this isn’t the case, Hivebrite’s support team responds to our inquiries within hours. The platform is versatile and can be used for many purposes. It’s an excellent tool for keeping your community informed and engaged. **What do you dislike about Hivebrite?** There is not much to say here. A view years ago we struggled with some functions that were not working in the way we liked them to work. Our focus is mainly on the mobile application. However, most of them exist today and are working properly. **What problems is Hivebrite solving and how is that benefiting you?** Using the platform we aim to make information about our community better accessable. Using the mobile application, our association members are always up-to-date about what we plan and offer. In the future, we try to communicate with our members only via the plattform. Currently, communication is still via e-mail. ### 4. Constant support and innovation (both as a company and as a SaaS) **Rating:** 5.0/5.0 stars **Reviewed by:** Mario V. | Startup Community Junior Officer , Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Hivebrite?** Hivebrite has been a key support in building our community of mobility entrepreneurs. Since the beginning of our journey in 2022, both the team and the platform have been incredibly helpful. The software continuously evolves with new features and improvements, while the team consistently provides immediate assistance. We genuinely feel well taken care of and highly value the relationship. **What do you dislike about Hivebrite?** At this moment, there’s nothing we can say we dislike about Hivebrite. **What problems is Hivebrite solving and how is that benefiting you?** From technical problems and questions about maximising the benefits they offer to customised support through our Custom Success Manager, Chelsea, who helps us materialise a strategy to sell our memberships, the support is comprehensive and the problems solved are various. ### 5. One-stop shop for all Community Managers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Hivebrite?** Very user friendly platform and Customer Succes Managers that really go the extra mile to make sure your online Community is tailored to your preferences and needs. **What do you dislike about Hivebrite?** As they have been improving their services over the past years, this meant that some bugs crept in as well. But their Support team always responds in a quick and efficient manner to make sure that any hickups are quickly fixed. **What problems is Hivebrite solving and how is that benefiting you?** Managing and engaging an online Community. ### 6. A really great experience working with everyone we have come across at Hivebrite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Hivebrite?** They are continually updating their offer at no additional charge. The platform keeps getting better and the offers they bring to you are always aligned with our orgainsation and what we would want out of an online community. The team at Hivebrite are all great to work with as well. At every different stage of the process we have found everyone to be incredibly helpful. **What do you dislike about Hivebrite?** There are a few functionalities in the platform that are missing like having a poll option when you make a post or being able to post a pdf and an image together. Also having to use tags for each post to be able to make anything searchable. **What problems is Hivebrite solving and how is that benefiting you?** We are a membership organisation working with school trusts around the country. It allows us to connect colleagues together throughout the year who would normally not be able to do so. It enables us to support school leaders in their roles by creating a safe space for them to talk to colleagues. ### 7. Valuable tool for streamlining operations, enhancing member connections & supporting org growth. **Rating:** 4.5/5.0 stars **Reviewed by:** Anna K. | Community Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Hivebrite?** System consolidations, new engagement opportunities for members and organizational scalability have been the main pros of Hivebrite. By centralizing multiple tools and systems into one platform, we’ve eliminated redundancies, saved time, and improved efficiency across our operations. **What do you dislike about Hivebrite?** There are areas for improvement (org complexity, limited design templates, non-member management) but continued updates and regular customer success meetings help with these. **What problems is Hivebrite solving and how is that benefiting you?** System consolidations, new engagement opportunities for members and organizational scalability ### 8. My experience has been great, but I feel the impact of the growing company. **Rating:** 3.0/5.0 stars **Reviewed by:** Tiarra R. | Digital Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Hivebrite?** I like how open to feedback Hivebrite is. On the various different topically based zoom meetings the team always leaves room for product feedback. **What do you dislike about Hivebrite?** Hivebrite does not integrate well with other softwares, so we still have to use seperate systems to acheive our baseline goal. **What problems is Hivebrite solving and how is that benefiting you?** Hivebrite is allowing us to have an internal community where our various agencies can collobrate with one another and share resources. ### 9. Customer Success Managers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Hivebrite?** Working with Hivebrite for nearly 5 years now, I have worked with 3 CSM's and the quality of the staff has been exceptional. I am working with Erin and she has been outstanding in her support, ideas, enthusiasm and engagement in supporting me to make the most from the platform and with ideas on how to encourage use of the platform and engagement with members. **What do you dislike about Hivebrite?** Not really a negative, but it would be good to see more UK based clients that can be connected with. **What problems is Hivebrite solving and how is that benefiting you?** Providing a safe, secure space for our membership to engage with. ### 10. Easy platform to use, but consumer support could use work! **Rating:** 4.0/5.0 stars **Reviewed by:** Abigail Y. | Online Program Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Hivebrite?** Hivebrite is super customizable to our specific needs. We are able to ensure that we have the features we want to use, while avoiding the features that wouldn't be useful to us. It was fairly easy, albeit time consuming to set up our page, and our users seems to like it so far! **What do you dislike about Hivebrite?** Whenever you submit a ticket for an issue, the support team asks for a screen shot or screen recording of the issue. I understand why this is done, but there are some instances where the issue isn't easily replicated, and instead, you will have a five-email exchange with a support person before they even begin to look into the issue. It just feels like a massive waste of time. Another shortcoming is that in the early stages of developing our page, our consultant was based in another time zone. Our consultant now is based in the US, but it made it very hard to schedule meetings and check ins with someone who was six hours ahead of us. We only had a window of 2-3 hours of the business day to meet. **What problems is Hivebrite solving and how is that benefiting you?** It allows our alumni to interact with each other without our department acting as an intermediary. ### 11. Great platform with even greater support! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Alumni Corrdinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Hivebrite?** Hivebrite has been very easy to use and the support we have received from Hivebrite has been amazing! They have really held our hands every step of the way. **What do you dislike about Hivebrite?** There is nothing I dislike about Hivebrite. It was exactly what we needed. **What problems is Hivebrite solving and how is that benefiting you?** We are a Bible College and we needed a way to keep our Alumni connected to the school and to each other. Hivebrite has provided that place for us on our Alumni Portal. ### 12. Long-time Hivebrite user **Rating:** 5.0/5.0 stars **Reviewed by:** MJ U. | Network Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Hivebrite?** I have personally loved this tool for online community building, for several audiences. Most notably, I deeply appreciate how easy it is to learn and navigate as an admin. **What do you dislike about Hivebrite?** The app has been a great addition, but with it being in such early stages there are still many updates I am excited to see be made. **What problems is Hivebrite solving and how is that benefiting you?** Bringing together a global network! ### 13. Easy to customize and use **Rating:** 5.0/5.0 stars **Reviewed by:** Catalina B. | Senior Business Support Analyst CG&R, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Hivebrite?** End-user friendly customisation and support materials. **What do you dislike about Hivebrite?** Some minor bugs regarding login and automated newsletter **What problems is Hivebrite solving and how is that benefiting you?** A dedicated alumni management tool **Official Response from Kristen Santos:** > H Catalina, I would like to thank you on behalf of the whole team for this 5-star review! Customer satisfaction means everything to us and we are thrilled to hear that you are happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! The Hivebrite Team ### 14. Positive Experience with Hivebrite **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Hivebrite?** Ease of use and customer support - modular approach **What do you dislike about Hivebrite?** not a lot of flexibility, some features not able to turn on/off, adding events pain for recurring events **What problems is Hivebrite solving and how is that benefiting you?** we used Hivebrite to house several different types of tools that we aggregated using Single Sign On ### 15. HiveBrite is very useful and easy to learn. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Hivebrite?** I enjoy the visual aspects and the special features it offers. **What do you dislike about Hivebrite?** The customizations of the Mentor Match Program don't easily align with our standard practices. **What problems is Hivebrite solving and how is that benefiting you?** HiveBrite makes sharing important information to mass audiences easier. ### 16. Availability and responsiveness **Rating:** 4.5/5.0 stars **Reviewed by:** Serge B. | Enseignant-Chercheur en Chimie Analytique, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Hivebrite?** Efficient platform, listening and availability of the team **What do you dislike about Hivebrite?** We would like even more flexibility on certain implementation features. **What problems is Hivebrite solving and how is that benefiting you?** Strengthen the sense of belonging and identity of our community ### 17. Community management is the future of engagement - And you need the best partners **Rating:** 5.0/5.0 stars **Reviewed by:** Anca P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Hivebrite?** They became my partners in the community management venture. The team's vast expertise helped me find creative solutions to implement, launch and engage within the community platform. Hivebrite is not just a platform, they get invested into your success, they have their Growth service dedicated to exactly that: success. I use platforms, I created communities, I have a vast knowledge of what is on the market. if you want truthfuly a customizable platform to fit your exact needs, Hivebrite is IT. **What do you dislike about Hivebrite?** Sometimes all the features they offer (and I mean they offer all) can become a bit overwhelming for a community manager. This was a bit challenging for me, not necessarily a bad thing. **What problems is Hivebrite solving and how is that benefiting you?** From a clear structure, to all collaboration tools available, monetization and reporting; it gives me a complete solution for community building and management. **Official Response from Martina Cortini:** > Hi Anca, I would like to thank you on behalf of the whole team for this great review! Customer satisfaction means everything to us and we are thrilled to hear that you are happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! The Hivebrite Team ### 18. Easily navigable community building app! **Rating:** 4.5/5.0 stars **Reviewed by:** Priya B. | Communications Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Hivebrite?** The Hivebrite team is hands-on to help you with any problem or question! **What do you dislike about Hivebrite?** App creation took us longer than expected **What problems is Hivebrite solving and how is that benefiting you?** Hivebrite is solving the problem of communication throughout a global network. **Official Response from Martina Cortini:** > Hi Priya, I would like to thank you on behalf of the whole team for this great review! Customer satisfaction means everything to us and we are thrilled to hear that you are happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! The Hivebrite Team ### 19. Excellent Platform and Amazing Support from a Dedicated Team **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan D. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Hivebrite?** I evaluated over 10 platforms and Hivebrite had all of the features that I needed to launch my project. It was super easy to get up and running and the customer support is off the charts. **What do you dislike about Hivebrite?** I can't find any issues with the platform. **What problems is Hivebrite solving and how is that benefiting you?** Hivebrite allows me to create a marketplace brining our content together with students in need of a "co-pilot" to help them along their career journey. **Official Response from Martina Cortini:** > Hi Jonathan, I would like to thank you on behalf of the whole team for this great review! Customer satisfaction means everything to us and we are thrilled to hear that you are happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! The Hivebrite Team ### 20. Excellent team of people **Rating:** 4.5/5.0 stars **Reviewed by:** Justus P. | Teacher of Mathematics, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Hivebrite?** The willingness to connect and support our team. **What do you dislike about Hivebrite?** The pasyment collections internationally are a diffecult process which is hard to set up **What problems is Hivebrite solving and how is that benefiting you?** It was helping us with the collection and evaluation of research results throogh opur integrated module **Official Response from Martina Cortini:** > Hi Justus, I would like to thank you on behalf of the whole team for this great review! Customer satisfaction means everything to us and we are thrilled to hear that you are happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! The Hivebrite Team ### 21. Excellent customer service & support **Rating:** 5.0/5.0 stars **Reviewed by:** Jacquie R. | Senior Director, Women of the Channel Community & Programs, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Hivebrite?** I like that we have a CSM assigned to us that is vested in our success. The support team is very timely in their responses as well. The product team has requesed time with me a few times to discover our pain points and how they could improve our experience in future developments. The platform is pretty easy to use and they have a knowledge base to provide more information on the features. **What do you dislike about Hivebrite?** Data analytics in the form of dashboards on all of our data to be able to spot trends and make better business decisions. **What problems is Hivebrite solving and how is that benefiting you?** Online community for Women in the IT Industry geared for personal and professional developement, mentoring, job board. ### 22. Lots of features in one platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Hivebrite?** I enjoy having a team focused on the tecnhical side of building our Community, so that our team can focus on building contenta and value. We went with Hivebrite in order to get a variety of features in one package including an app, social media-like networking, etc, without having to custom build ourselves. I've also enjoyed the our support team in trouble shooting, brainstorming solutions, and sharing best practice (shoutout to Fatimeh and Jake) as well as the community of Hivebrite creators for idea and resource sharing. **What do you dislike about Hivebrite?** I'm hoping to see better native analytics and tracking to inform us on what resources are being best consumed by our members, interactions and completion of courses and resources, gamification from these activities to encourage engagement. Additionally, I'd like to see options tailored to a corporate or group subscription, including those analytics for a company for example and company administrator. **What problems is Hivebrite solving and how is that benefiting you?** We previously had a custom-built platform that was constantly taking our time, attention, and dollars to update and maintain. We were excited to have one place to go to keep our platform updated and in check, without spending our time on all the technical deveopment. ### 23. Great tool with excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Annina B. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Hivebrite?** Hivebrite is easy to handle and comes with a lot of functions. The service is excellent as we always get inmediate help as soon, as we have questions or other issues. But what i particularly appreciate is that hivebrite keeps on improving their tool all the time listening to customers needs and launching improvements regulary. **What do you dislike about Hivebrite?** In some functions I would like to see more options for customization. **What problems is Hivebrite solving and how is that benefiting you?** We wanted to build up a community from all the contacts we have collected within the last ten years. We wanted to connect women to share business knowledge and experiences. ### 24. Customer Success Manager is key to success! **Rating:** 4.5/5.0 stars **Reviewed by:** chelsea m. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Hivebrite?** We love how incredible our Customer Success Manager is! They go above and beyond to help us get the best from the platform and offer innovative ideas on a regular basis to help engage our members and create success in our community. **What do you dislike about Hivebrite?** There are limits to what the platform can do compared with what we would like it to be able to do sometimes. This is where having an excellent Customer Success Manager really makes a difference by helping us with creative workarounds and solutions. **What problems is Hivebrite solving and how is that benefiting you?** Being able to create a network of circular economy enthusiasts and to form a "coalition of the willing" via the community enables Planet Ark's Australian Circular Economy Hub to facilitate collaboration and action-taking in order to fast-track the transition towards a more circular economy in Australia. ### 25. Great account success support & helpful insights from the tech support😊 **Rating:** 4.0/5.0 stars **Reviewed by:** Melissa M. | Alumni Relations: Digital & Communications Lead, CEMS Global Office, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Hivebrite?** Hivebrite has been a journey with us... We joined Hivebrite in 2017/ 2018; seeing them grow has been a pleasure. What I most like about Hivebrite is the support we receive from our customer success manager. Chelsea provides insights like no other. Her experience in alumni relations/ higher education simultaneously enhances our strategy and platform. We are not only challenged by her out-of-the-box thinking but, in return, provide insights to the development team at Hivebrite that they definitely consider. Being heard is very appreciative, especially when it comes to the current and future roadmaps. **What do you dislike about Hivebrite?** Design features have improved. However, some new templates for pages and email campaigns could be incorporated further. Stripe fees remain a bit high, but due to the current inflation, this perhaps can not be avoided from Hivebrite's end. We had high hopes of the mentoirng feature being developed at a faster pace, however updates are given on the regular and fingers are crossed that the feature will be up and running by this fall. **What problems is Hivebrite solving and how is that benefiting you?** Often Hivebrite assists us with tech issues, but the overall brunt of our collaboration is strategy and how to increase engagement from our alumni on the platform. In addition, they also help us integrate new techniques and benchmarking from other clients that have been successful. **Official Response from Kristen Santos:** > Hi Melissa, I would like to thank you on behalf of the whole team for this great review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! Hivebrite Team ### 26. High-Five for Hivebrite! **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Hivebrite?** Building an online network with an app is expensive and tough. I’m fortunate to have been pointed to Hivebrite! Getting my MVP up and running was quick, easy, and way cheaper than building the software with developers. The customer service and management are exceptional. I feel like they are a part of my company in supporting the growth of my community. I had always thought I’d build my own software after the network was established. But with all the great enhancements that Hivebrite continues to come out with, I’m staying with them! **What do you dislike about Hivebrite?** My biggest complaint falls more on the user experience side, but it directed more towards the actual member. People complain of having to go to multiple medias (Twitter, Facebook, LinkedIn). RPhAlly is just one more place to go. I actually had a member tell me how awesome RPhAlly is but still going to go to LinkedIn because that is where most of her contacts are! **What problems is Hivebrite solving and how is that benefiting you?** The pharmacy industry is siloed and scattered. The professionals are pinned down by ginormous corporations and the professional associations have not been able to unify the profession. Hivebrite gave me a great way to start building a community where we can all come together. **Official Response from Kristen Santos:** > Hi Shawn, I would like to thank you on behalf of the whole team for this 5-star review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! Hivebrite Team ### 27. Hivebrite is an amazing team of people!!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Celeste S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Hivebrite?** - Very structured & well-designed process from sales to implementation to product launch - Amazing customer success team who is always there for us (special shout out to Dhia) - Amazing expertise in community building with regular webinars and special experts available (special shout out to Morgan) - I had the opportunity to attend an event for Hivebrite clients. It was a tremendous value add to meet likeminded professionals and exchange ideas - Through the process, I've met at least 10-12 people who work at Hivebrite and almost all of them were super professional, high energy and inspiring. I really feel that these are people who can figure anything out and make it a success! **What do you dislike about Hivebrite?** 1. The backend is a little hard to get your head around. But our CSM is very supportive, so I'm sure I will be an expert in no time. 2. I don't love our design (i.e. what the users see and experience) and I feel this was one area where we did not receive enough support pre-launch (although I started working mid-way through, so maybe this was simply lost in the handover process on our side). 3. We were quoted 4,000EUR / hour to work with the Hivebrite designers, which still makes me giggle ;) The good news is that since Dhia from the customer success team started working with us, we have some 'best practice' designs to work off and are making use of our company's in-house UX designers to take it to the next level. **What problems is Hivebrite solving and how is that benefiting you?** Allowing our clients to network in a meaningful way, thus strengthening the value we offer them **Official Response from Kristen Santos:** > Hi Celeste, On behalf of the whole Hivebrite, we'd like to thank you for this great review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! Hivebrite Team ### 28. One stop shop for community building, customizable for various stakeholders and communities **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah R. | Director, Alumni & People Engagement , Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Hivebrite?** We (JA Worldwide) chose Hivebrite for our global alumni community because it offers a “one-stop-shop" for community engagement and building. The option for all our local alumni chapters (JA operates in more than 115 locations globally) to customize their group, the user experience, and how they interact with their local members is unmatched. We additionally like the fact that Hivebrite develops new features all the time, which benefit our community. The most used parts are the built-in email campaigning tool and complete event management feature. We highly recommend Hivebrite to many of our partners. **What do you dislike about Hivebrite?** I don’t think that any platform (if it’s a provider or a custom-built platform) can ever fulfill all requests of a community. The world is evolving very fast and so are the communities. Here's where Hivebrite offers already A LOT of features, new additions, etc., especially compared to other providers on the market and for our needs. **What problems is Hivebrite solving and how is that benefiting you?** With Hivebrite, JA alumni from all over the world can easily connect and stay in touch, no matter where they are. This platform allows us to share experiences, knowledge, and opportunities, and to support our alumni in their personal and professional growth. It also provides a space for us to organize events, discussions, and initiatives that are meaningful to us, and to collaborate on projects that address important global issues. Hivebrite's interface and search capabilities make it easy for alumni to find others with similar interests, skills, and backgrounds. Alumni can create detailed profiles on the platform, highlighting their experiences and areas of expertise, which can help them attract potential partners, and business collaborators who are looking for someone with their particular skills or knowledge. Through Hivebrite, the global JA alumni community has become more connected and engaged, and we have been able to leverage our collective expertise and resources to create real change in the world. Hivebrite has been an invaluable tool for bringing our community together, giving them a "home", and enabling us to make a difference. **Official Response from Kristen Santos:** > Hey Sarah, Thank you on behalf of the whole team for this 5-star review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! Hivebrite Team ### 29. Extensive product, first class service **Rating:** 4.0/5.0 stars **Reviewed by:** Vvien U. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Hivebrite?** The customer service we've received during the development of our Network has been first class. Onboarding was well-managed and thorough and our account manager and the support team have been responsive and diligent in helping us solve any problems. They're also lovely people to deal with. **What do you dislike about Hivebrite?** This is a complex system and overall it does the job effectively. But I find it quite glitchy - problems are rarely business critical but small issues get in the way of efficient day to day admin and some of the UX is just a bit odd. **What problems is Hivebrite solving and how is that benefiting you?** We needed a secure platform to host a global alumni community which will grow fast and hopefully reach upwards of 5000 members. Specifically we needed to be able to share commercially sensitive content with robust access rights as well as hosting discussions, events and articles. **Official Response from Kristen Santos:** > Hello Vvien, Thank you on behalf of the whole team for this great review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! Hivebrite Team ### 30. Great Customer Success Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Hivebrite?** I can't say enough good things about working with Carlos. He has been a wonderful add to our support team and is quick and efficient with all of his responses. **What do you dislike about Hivebrite?** It is frustrating that although Carlos will escalate our concerns to development, we are slow to see the enhancements being implemented. I understand there needs to be a business case vs. a one off, but most of our concerns seem to be shared with other users based on conversations on the community. **What problems is Hivebrite solving and how is that benefiting you?** It is helping us to connect to our members ### 31. Excellent, flexible, scalable community as a service platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Ed T. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Hivebrite?** We love the map view, allowing members to see where other members are located. In a B2B community, this means their office address, and it's very helpful for members to understand the geographic makeup of our community. **What do you dislike about Hivebrite?** We feel the WYSIWYG editor for the news and events pages is underdeveloped for a modern platform. The changes needed are not huge lifts, but we understand that there are other priorities. **What problems is Hivebrite solving and how is that benefiting you?** We are a community of 270+ businesses and professionals working in the built environment industry. Hivebrite has helped our members understand that they don't exist in siloed lanes, isolated from one another, but that they are an interconnected web, with much value to bring and gain through participation. This is a major impact and Hivebrite has been central to delivering it. **Official Response from Kristen Santos:** > Hi Ed, I would like to thank you on behalf of the whole team for this great review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! Hivebrite Team ### 32. Hivebrite has exceeded all my expectations for an alumni platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Phoebe M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2023 **What do you like best about Hivebrite?** Hivebrite has allowed engagement, collaboration and communication on a global forum. As the community manager I have been provided with amazing continuous support wtih everyone of my questions being answered within hours or days. I like that you can customise the platform to suit your own needs and make changes as your community and their needs grow. New updates from Hivebrite are always coming through and this continuously improves the platform and makes it engaging for the members. **What do you dislike about Hivebrite?** I still find the forums a bit clunky I wish there was a way to have events readvertised at certain times in livefeed (automically) It would be great to be able to upload a video to the mentoring profiles so mentors could describe themselves through a video. **What problems is Hivebrite solving and how is that benefiting you?** Connecting numerous industries and organisations together Allowing engagement, sharing of knowledge and ideas, continuous professional education opportunities **Official Response from Kristen Santos:** > Hello Phoebe, I would like to thank you on behalf of the whole team for this 5-star review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! Hivebrite Team ### 33. Their customer support is great **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Hivebrite?** Our account rep is by far, the most receptive to our requests and needs. Whenever I have needed her, she was ready with resources and/or additional training. **What do you dislike about Hivebrite?** It can sometimes be difficult to get users to activate their accounts. This is not a true dislike of Hivebrite as any platform would have this same problem, but it would be nice to be able to add users and them not have to go through an activation process where we potentially lose steam for community engagement. **What problems is Hivebrite solving and how is that benefiting you?** There are several areas in that Hivebrite is taking our requests and moving them to actionable items for their development team. Fingers crossed that these requests make it out soon! **Official Response from Kristen Santos:** > Hey there Alicia, Thank you on behalf of the whole team for this 5-star review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! Hivebrite Team ### 34. Great platform, great team. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Director , Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Hivebrite?** Hivebrite makes it extremely easy for our alumni to connect with one another as well as connecting back to our school. The intuitive interface is easy to use and very impactful. Using Hivebrite has also had a tremendous impact on our alumni engagement team. Like many alumni offices we have a small team and somewhat limited resources and using a tool like Hive Brite saves us time and lets us do more even though our resources are limited. The service and support team are truly partners with us and they've worked very hard to understand our team our business and how our school operates. They've been tremendous to work with and I highly recommend the product the service and their team. **What do you dislike about Hivebrite?** Like any new software there was definitely a learning curve. **What problems is Hivebrite solving and how is that benefiting you?** Hive bright helps us put all our alumni resources in one place and has somewhat become a one-stop shop for our alumni network which is extremely beneficial for individual alumni and also for our internal team as well. **Official Response from Kristen Santos:** > Hi Michael, Thank you on behalf of the whole team for this 5-star review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! Hivebrite Team ### 35. Enhanced platform and great client support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Hivebrite?** The look and fee of the platform is new and fresh and easy to use as a user and admin. The client support that Hivebrite offers is outstanding. The staff that assists with the implementation and offers support through the ticket system is very knowledgeable and responsive. **What do you dislike about Hivebrite?** I wish Hivebrite had more reports/analytics that I can share with stakeholders. **What problems is Hivebrite solving and how is that benefiting you?** Hivebrite is helping TESOL solve the problem of accessibility. Our members have a community where they can connect with other members worldwide and find useful resources they wouldn't have access to otherwise. ### 36. Vital for our Network **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Military | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about Hivebrite?** We use Hivebrite for our military network - connecting veterans to their old units and to each other. It is both an enjoyable tool and a vital one where mental health is concerned - we use the network to dispense charity digitally and as an early warning system for those in real need. **What do you dislike about Hivebrite?** It has improved dramatically in the five years we have used it. The mobile app is sometimes glitchy and occasionally we have issues posting to the walls. **What problems is Hivebrite solving and how is that benefiting you?** Hivebrite allows our community to connect, when many of our veterans feel isolated and with Defence Cuts, there are fewer physical places to go locally for them. **Official Response from Kristen Santos:** > Hello, I would like to thank you on behalf of the whole team for this great review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! Hivebrite Team ### 37. MiCT review for G2 **Rating:** 3.0/5.0 stars **Reviewed by:** Sophia F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2023 **What do you like best about Hivebrite?** Hivebrite provides a big library of options for website customization, allowing you to personalize it practically to the full extent. The Hivebrite employees are very invested in helping their clients as much as possible and provide lots of support and communication. **What do you dislike about Hivebrite?** The website is still quite slow, which hinders users' engagement with it. **What problems is Hivebrite solving and how is that benefiting you?** Hivebrite is allowing us to create a web of communication within the company. **Official Response from Kristen Santos:** > Hi Sophia, We appreciate your review and feedback. At Hivebrite, we strive for much higher satisfaction from our customers. Our Customer Success team will be reaching out to discuss how we can make improvements to bring this score to a 10! Thank you again for your feedback and we look forward to connecting soon. Best, Hivebrite Team ### 38. Hivebrite user experience **Rating:** 2.0/5.0 stars **Reviewed by:** Evarita K. | Community Management, Marketing & Communications , Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2023 **What do you like best about Hivebrite?** You can create a community of like-minded people **What do you dislike about Hivebrite?** The platform is complicated to use as a first-timer. The set-up process is long and takes time. The features available are limited, with little or no room for customisation. The platform has no phone contacts for any of their customer service team, which is frustrating, especially when you require urgent help. No dedicated customer service person. Tracking of community users usage patterns is very limited. **What problems is Hivebrite solving and how is that benefiting you?** We have created a community platform that has allowed us to have an online resource centre for our community. However, due to the platform's complexity, our community members have not been able to engage as much as we would have liked them to. ### 39. A great private hub to connect with peers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Hivebrite?** Some of their features are really great. They offer the ability to connect with our peers in the field without being distracted by other non relevant content like other social media platforms. **What do you dislike about Hivebrite?** Some features on hivebrite can be updated. The web design aspects are especially very restricted but improving. **Recommendations to others considering Hivebrite:** It is a great platform to collaborate with your peers. They have great customer service who listen and tailor to your needs. **What problems is Hivebrite solving and how is that benefiting you?** I am able to collaborate with my peers through Hivebrite. They listen to our feedback and have improved the looks of the media center which makes it easier to navigate for our users. **Official Response from Kristen Santos:** > Hello, Kristen here, Marketing Manager at Hivebrite. I would like to thank you on behalf of the whole team for this great review! Customer satisfaction is everything to us and we are thrilled to hear that you are satisfied with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to contact your Customer Success Manager. Thank you again! Kristen ### 40. Hivebrite has been the perfect community platform for our organization! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Hivebrite?** -Front end interface for members -Different functionality (e.g. map of members, media library, livefeed, etc., etc.) -Very intuitive back-end for admins; easy to understand and quickly ramp up -Willingness to listen to customers and continually develop and improve the platform based on suggestions -Caliber of customer success team and responsiveness **What do you dislike about Hivebrite?** -Lack of mandatory profile picture / some fields during onboarding -Some further development of features (but this is in progress) **What problems is Hivebrite solving and how is that benefiting you?** Digitally connecting a diverse member base located in 75 countries around the world. Efficient and effective digital solution that is easy to adopt and scale. **Official Response from Kristen Santos:** > Hi, HUGE thank you on behalf of the whole team for this 5-star review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! Hivebrite Team ### 41. It is a good platform to build community **Rating:** 4.0/5.0 stars **Reviewed by:** Karina L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Hivebrite?** The platform is in Spanish, it is very easy to use, it allows sharing the most relevant information with the community. The support provided by the account executive is good and timely. **What do you dislike about Hivebrite?** Being a generic platform, it does not allow the customization of certain sections according to the client's needs. **What problems is Hivebrite solving and how is that benefiting you?** Connect a network of beneficiaries of our program who are located around the world and from different generations. They can connect with each other without having to go through COLFUTURO as an intermediary. ### 42. Great product, helpful team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Hivebrite?** Easy to learn how it works, great guides and blogs with further info, the team are responsive and helpful **What do you dislike about Hivebrite?** There's so much potential, I wish I had more time to implement some of the features **What problems is Hivebrite solving and how is that benefiting you?** Connecting the UK girls' sector ### 43. Good value for money product **Rating:** 5.0/5.0 stars **Reviewed by:** Sukh S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Hivebrite?** It's a good alternative to Facebook, without all the adverts and bloat. Very easy to use and low maintenance. We've been using it since 2017 with success. Have seen many upgrades and improvements over the years. **What do you dislike about Hivebrite?** None that I can think of. The product has improved a lot since when we first purchased it. **What problems is Hivebrite solving and how is that benefiting you?** We finally have an online community that is easy to use. So we don't need to use Facebook **Official Response from Kristen Santos:** > Hello Sukh, I would like to thank you on behalf of the whole team for this 5-star review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! Hivebrite Team ### 44. Fast, Reliable Communication with an Effective and Adaptable Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Hivebrite?** The helpful and friendly nature of the support staff, especially Jake, our rep. He is reliable with his emails and calls and is always on task with improving the overall functionality and adaptability of our members' user experience. **What do you dislike about Hivebrite?** Sometimes the user experience is delayed by the loading speed of the platform, which affects our members' user experience. Also, we have experienced some difficulty with fixing a Facebook feature request, though Hivebrite has been responsive and concerned. **What problems is Hivebrite solving and how is that benefiting you?** Hivebrite has been effective with its responsiveness and efficiency regarding several feature requests with our member user experience and beginning the design and implementation of a landing page and welcome back lobby. **Official Response from Kristen Santos:** > Thank you on behalf of the whole team for this 5-star review! Customer satisfaction means everything to us and we are thrilled to hear that you're happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to Jake. Thank you again! Hivebrite Team ### 45. Wonderful customer-oriented experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Hivebrite?** Hivebrite has helped our alumni relations immensely, but most of all their client-facing team has made sure we have every information we need and are always happy to help! **What do you dislike about Hivebrite?** There's nothing I dislike about Hivebrite. **What problems is Hivebrite solving and how is that benefiting you?** Hivebrite has helped us to condense our Alumni Community into one platform and hopefully further connect them to each other. **Official Response from Kristen Santos:** > Hello, I would like to thank you on behalf of the whole team for this great review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. Please let us know what we can do to bring this to a 5-star rating! We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! Hivebrite Team ### 46. Excellent customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Hivebrite?** The customer service provided by Hivebrite is excellent. They walked me through setting up a platform and getting it to work as I wanted. **What do you dislike about Hivebrite?** The platform is still a little finicky and lacks features that current social media platforms need. **What problems is Hivebrite solving and how is that benefiting you?** Hivebrite has simplified our approach to registering users and keeping them involved. **Official Response from Kristen Santos:** > Hello, We appreciate your review and feedback. At Hivebrite, we strive for much higher satisfaction from our customers. We respect your anonymity on this review, however we’re unable to reach out to address your specific needs. Please contact our Customer Success team at hello@hivebrite.com to discuss how we can make improvements to bring this score to a 10! Thank you again for your feedback and we look forward to connecting soon. Best, Hivebrite Team ### 47. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Hivebrite?** Jake has been the best part of using Hivebrite. He is incredibly helpful and responsive. He has also helped us advocate for new features within Hivebrite. **What do you dislike about Hivebrite?** Design limitations. Having more creative freedom. **What problems is Hivebrite solving and how is that benefiting you?** Allowing users to join a community, register for and attend events, access resources, etc. **Official Response from Kristen Santos:** > Thank you on behalf of the whole team for this 5-star review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to Jake directly. Thank you again! Hivebrite Team ### 48. Hivebrite rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Iliana C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Hivebrite?** It is easy to use and has helpful FAQs!! **What do you dislike about Hivebrite?** Sometimes it's a little slow to load any pages **What problems is Hivebrite solving and how is that benefiting you?** Helps create tickets and events very easily and makes my life better when coordinating registration for events **Official Response from Kristen Santos:** > Hi Iliana, On behalf of the whole team, we'd like to thank you for this 5-star review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! Hivebrite Team ### 49. More then happy 🙌 Amazing product - very complete **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Hivebrite?** The product is amazing, very complete, more than our expectations. The support team is so quick and available. Account managers are very excellent, helpful, and friendly. **What do you dislike about Hivebrite?** Notifications are still missing for some features. No affiliations solutions and the price is a bit expensive **Recommendations to others considering Hivebrite:** Enjoy! **What problems is Hivebrite solving and how is that benefiting you?** Community building , giving more value to the member of our female network **Official Response from Kristen Santos:** > Hello there, Thank you on behalf of the whole team for this great review! Customer satisfaction means everything to us and we are thrilled to hear that you are so happy with our community engagement platform. We are committed to creating the best community engagement platform to meet and exceed your expectations. If ever you have a suggestion, idea, or feedback on how we can further support you, please don’t hesitate to reach out to our Customer Success team directly at hello@hivebrite.com. Thank you again! Hivebrite Team ### 50. Ever-evolving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Hivebrite?** The platform is ever evolving. It has a colorful, modern look and feel. **What do you dislike about Hivebrite?** Updates tend not to be consistent across the whole product. More flexibility to apply settings and permissions at a group level. **What problems is Hivebrite solving and how is that benefiting you?** Hivebrite provides a more modern look and feel for our Alumni clubs and groups. It also provides a more streamlined simple event creation method. ## Hivebrite Discussions - [How has Hivebrite improved your community management, and what features do you rely on most?](https://www.g2.com/discussions/how-has-hivebrite-improved-your-community-management-and-what-features-do-you-rely-on-most) - [What is Hivebrite used for?](https://www.g2.com/discussions/what-is-hivebrite-used-for) - [When will the sort feature for the live feed be available?](https://www.g2.com/discussions/when-will-the-sort-feature-for-the-live-feed-be-available) - 1 upvote - [View Hivebrite pricing details and edition comparison](https://www.g2.com/products/hivebrite/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+17%3A40%3A07+-0500&secure%5Bsession_id%5D=fe96be32-0f45-48d2-a588-e3c9c39d0c5f&secure%5Btoken%5D=ba2a3a3e36654f6d1c5759fcfacbfe4f00429b1be8ceb7f3b77d3f93817170f0&format=llm_user) ## Hivebrite Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Auth0](https://www.g2.com/products/auth0/reviews) - [Cronofy](https://www.g2.com/products/cronofy/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [LearnDash](https://www.g2.com/products/learndash/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Orbiit](https://www.g2.com/products/orbiit/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Hivebrite Features **Administration** - User Permissions - Branding - Dashboards - Integrations **Platform Basics** - Alumni records and contacts - Networking events - Alumni events - Communication within alumni group - Alumni Engagement - Donation Collecting **Platform Basics** - Alumni events - Communication within alumni group - Alumni Engagement - Donation Collecting - Member directory - Networking opportunities **Community Building** - Member Profiles - Email & Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Community Management** - Group Tools - Community Hub - Communication - Member Analytics **Platform Additional Functionality** - Fundraising events - Career portals - Newsletter Sharing **Platform Additional Functionality** - Fundraising events - Newsletter Sharing - Job Portals - Customization **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Event Management** - Event Creation - Attendee Management - Event Promotion - Event Analytics **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Hivebrite Alternatives - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - 4.6/5.0 (706 reviews) - [Circle](https://www.g2.com/products/circle-so-circle/reviews) - 4.5/5.0 (488 reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - 4.4/5.0 (427 reviews)