Hive.co Pros and Cons

I like how easy everything is to use. After the initial set up, the usability of this platform is SOO easy! I like that I can build custom templates and use ones that I previously customized. I appreciate that there are several ways to upload contacts and the dashboard is easy to navigate too! Review collected by and hosted on G2.com.

The only thing that I disliked was during set up. There were parts of the platform setup that I am not familiar with and instead of having a rep set it up for me, I was directed to FAQ style bullet points. I basically had to teach myself the answers to my problem. Review collected by and hosted on G2.com.

We've been working with Hive for many years, our team loves the platform. Hive's automated engagement segments are great, they make it easier to organize our lists. They've boosted our open rates since we switched some of our clients. The setup is super fast as well. Highly recommended for anyone looking to automate their email strategy. Also 10/10 for the timely and personal support. Review collected by and hosted on G2.com.

Hope they find a way to roll out the SMS offer beyond the North America. Review collected by and hosted on G2.com.

I like how like many other email software, you can create automations and tells you the campaign deliverability. The biggest advantage is that it integrated with Shopify and was able to show us what campaigns would deliver better. Review collected by and hosted on G2.com.

I did not like that it didn't have API access like Sendgrid does to be able to monitor/send emails through an API. Otherwise the platform is very competitive with other marketing platforms. Review collected by and hosted on G2.com.

The deadline feature and how you can have each project organized into cards. Review collected by and hosted on G2.com.

The help/customer service chat doesn't have someone there live and you have to sometimes wait a day for a reaponse. Review collected by and hosted on G2.com.

Simple enough to get the job done. Great features and easy to get going. Review collected by and hosted on G2.com.

No dislikes, everything was great. Great support and communication. Review collected by and hosted on G2.com.

Data tracking and intergration with ticketing. Review collected by and hosted on G2.com.

Email proofs. Would be better served if we can send emails out to staff for review and collect comments/changes within the system like MailChimp offers. Review collected by and hosted on G2.com.

Onboarding to a new email platform is always a daunting task ~ but I have to say the HIVE has been super hands-on and supportive with all of my company's needs! My rep has been reliable, timely and always comes back with either a solution or next steps to get towards resolving any outstanding issues.

Additionally, their team has also provided us valuable tools and resources to make the most of all of the features within the platform. Automated journeys have been exciting to experiment with, and HIVE has been great about providing us with a floor of understanding to start with. We look to make the most of them in the coming months/years! Review collected by and hosted on G2.com.

Minimal to no bad experiences so far! If there was anything that would keep HIVE being a 10/10, it would be the template customization. It's good and this may be nitpicky, but it's not the easiest to work with when building new emails/templates. Does it get the job done though? Absolutely and then some. Review collected by and hosted on G2.com.

I like the ease of use, the dashboard is very intuitive and I like that it has good search abilities. It's great that you can use it for email, events and CRM in the same platform. The event feature is great for sending out marketing about concerts and other things that occur regularly for some businesses. Review collected by and hosted on G2.com.

As with any tech there are learning curves to finding all the features and working the same way as your team within the platform, but they have a great customer service team to help get you onboarded and understand this hurdle. Review collected by and hosted on G2.com.