--- title: HireRight Reviews meta_title: 'HireRight Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 197 reviews by the users' company size, role or industry to find out how HireRight works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 197 scale: '5' date_modified: '2026-07-17' parent_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- # HireRight Reviews **Vendor:** HireRight **Category:** [Background Check Software](https://www.g2.com/categories/background-check) **Average Rating:** 3.9/5.0 **Total Reviews:** 197 ## About HireRight HireRight is a leading global provider of technology-driven workforce risk management and compliance solutions. We provide comprehensive background screening, verification, identification, monitoring, and drug and health screening services for approximately 34,000 customers across the globe. We offer our services via a unified global software and data platform that tightly integrates into our customers’ human capital management systems, enabling highly effective and efficient workflows for workforce hiring, onboarding, and monitoring. In 2024, we screened more than 60 million job applicants, employees, and contractors for our customers and processed more than 120 million screens. At HireRight, we help you hire the right people for the right opportunities. Our innovative employment screening solutions inform hiring decisions, giving you the clarity needed to build stronger teams. Our unified global platform spans over 200 countries and territories and integrates with more than 70 industry-leading applicant tracking systems to deliver a positive customer and candidate experience. Our industry and region-focused expertise helps you create a screening program that suits your business’s specific needs, while also supporting compliance and risk management. ## HireRight Pros & Cons **What users like:** - Users praise HireRight for its **excellent customer support** , noting fast, helpful, and professional responses throughout the hiring process. (9 reviews) - Users value the **quick and seamless background check implementation** of HireRight, enhancing their onboarding efficiency significantly. (8 reviews) - Users appreciate the **ease of use** of HireRight, facilitating a smooth and efficient hiring process. (8 reviews) - Users praise HireRight for its **efficiency** , completing background checks quickly and seamlessly integrating into onboarding processes. (6 reviews) - Users appreciate the **high-quality product** of HireRight, noting its user-friendliness and quick background check turnaround. (6 reviews) - Users appreciate the **speed of processing** with HireRight, enabling quick and efficient background checks for new hires. (5 reviews) - Time-saving (5 reviews) - User Interface (5 reviews) - Representative Responsiveness (4 reviews) - Seamless Process (4 reviews) **What users dislike:** - Users experience **delays** in report completion and lab results, impacting the overall efficiency of HireRight's services. (6 reviews) - Users experience **process delays** with HireRight, often waiting longer than expected for report completions and results. (6 reviews) - Users express frustration with **slow performance** , noting delays in results and unhelpful support during the process. (6 reviews) - Users experience **poor customer support** , facing delays and unhelpful responses from representatives throughout the process. (5 reviews) - Users often face **time-consuming delays** in receiving results and service responses from HireRight, impacting their application process. (4 reviews) - Billing Issues (3 reviews) - Expensive (3 reviews) - Users often face **login issues** and downtime, making access to HireRight frustrating and inconvenient. (3 reviews) - Login Problems (3 reviews) - Slow Loading (3 reviews) ## HireRight Reviews ### 1. AWFUL CUSTOMER SERVICE **Rating:** 0.0/5.0 stars **Reviewed by:** Bridget M. | Home Care Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2021 **What do you like best about HireRight?** I tried 4x to have employee screenings, CORI, Nurses AIDE registry. No luck. I was on hold once talking with a customer service rep, and we were disconnected and no one ever called me back. THere is no orginazation. The Rep's are constantly putting you on hold. There is no 1 on 1 for your first employee reveiw. AWFUL Stay away. **What do you dislike about HireRight?** Terrible customer service, No return calls, The reps do not know the system. Too confusing. **What problems is HireRight solving and how is that benefiting you?** No benefits with this company, just agro, no help, ... Terrible. ### 2. HireRight Review **Rating:** 3.5/5.0 stars **Reviewed by:** Carla R. W. | Retail MerchandiseTrainer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2020 ### 3. Easy To Use Background Check Platform **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | IT and HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about HireRight?** I've been using HireRight for employee and contractor background checks for over 7 years now. The process is very simple and affordable. Customer service is quick to respond to questions and background checks typically come back very quickly. The interface is easy to navigate and background checks can be submitted in just a few minutes. Accounts and sub-accounts are very easy to setup and manage. Adjudication process is very simple as well. **What do you dislike about HireRight?** I don't really have anything bad to say about HireRight. I've been very pleased with their service. If I had to say something, it would be the list of available background checks can be a bit confusing if you don't know what kind of background check you should be running. **Recommendations to others considering HireRight:** If you're in the market for a background check company/platform, I would highly suggest HireRight. Their customer service is top notch (both phone and online chat). The interface is very easy to navigate which makes submitted background checks a breeze. The adjudication process takes but a few seconds. Highly highly recommend. **What problems is HireRight solving and how is that benefiting you?** In my industry, all employees and contractors must have a seven year background check. HireRight has simplified this process for us to the point where a background check can be submitted in a few minutes and results are typically turned around in a few days, sometimes within the same day depending on the areas where the background check is being run. ### 4. The most terrible company I have ever seen. **Rating:** 0.0/5.0 stars **Reviewed by:** Linjuan H. | x, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2021 **What do you like best about HireRight?** THey only reply to my email with not helpful words. **What do you dislike about HireRight?** Unprofessional customer services. Super unprofessional staff. I called them, and the staff had no idea about their system and sent two emails for 40 mins. they replied to my email after one week, which is not helpful at all with my problems. The poorest service and the most unprofessional company ever. **What problems is HireRight solving and how is that benefiting you?** No benefits ### 5. unfailingly bad customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2021 **What do you like best about HireRight?** I actually like nothing about hireright. **What do you dislike about HireRight?** Calls to customer service get cut off. Never a call back. I can';t even get them to send an invoice; the only communication is from collections. Criminal reports: in over 1000 requests, there have been 5 actual replies. This does not seem right. Can't get a MVR from NY state with medical certification information. Latest problem - MVR from PA unavailable - for about 2 weeks and blamed this on SDLA. Still billed me and I got them right away froom PA. Bottom line: NEVER any resolution to an issue. NEVER return calls or unsarcastic conversations. 10 thumbs down. **What problems is HireRight solving and how is that benefiting you?** none and none ### 6. Useful, but not the best **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about HireRight?** Candidate dashboard is centralized and categorized. The percentage complete is useful. **What do you dislike about HireRight?** User notes aren't the easiest to decipher **What problems is HireRight solving and how is that benefiting you?** Background checks and drug screens ### 7. Bad UI and even worse customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about HireRight?** It ran background checks so it did its job. **What do you dislike about HireRight?** Clunky interface that looks like something designed in the early 2000s. Horrible customer service (as in nonexistent). **What problems is HireRight solving and how is that benefiting you?** It ran background checks (that were about double the price of the competition). Other than that, no benefits. ### 8. This company is terrible and not worth the money **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2020 **What do you like best about HireRight?** There is nothing I like about this company. **What do you dislike about HireRight?** They do a terrible job with backgrounds. If you need any assistance you will get a different answer from each person you speak with. There is no way to make sure things are accurate because no one knows what they are doing. Reaching anyone at the company is hard. Things are changing regularly with the company and they do not give any notice so one day you just dont have access to your own reports in ways you previously had. **Recommendations to others considering HireRight:** If I were to recommend a background, drug screen, or I9 company it would be anyone except for HireRight. The product they supply is not of good value. HireRight overcharges on a lot of their searches and if something is not correct, good luck getting any help. Even if the error is on their end, such as doing a search that was never authorized and shouldn't have been done, you will be charged for it and you won't be able to get anyone who can give you any straight answers on it. If you have any delays in the process and have to check in on it, you will get a different answer about what is going on each time you reach out. This business surprises me regularly that they are still in business. **What problems is HireRight solving and how is that benefiting you?** HireRight has been nothing but a thorn in my side. They are required to use for one of our vendors but they make a huge mess of most of the reports. I am still not sure why the vendor uses them but I cannot change it. ### 9. One of my favorites **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about HireRight?** Easiest service to use for background checks and screenings. Made the hiring process very simple and main stream **What do you dislike about HireRight?** I don't dislike anything about it actually **Recommendations to others considering HireRight:** Works well! **What problems is HireRight solving and how is that benefiting you?** I realized how easy it was to hire them ### 10. Terrible experience **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about HireRight?** You can create an account (although instructions were unclear) and log in to see your latest status and report. Pretty easy to connect with a rep online or by phone. **What do you dislike about HireRight?** - You will likely get a different answer every time you speak with someone. - They have no interest in correcting discrepancies or meeting your timeline. You can send them all the additional documents and contacts and they will either reject them, accept them first and reject later or do nothing about it. They will not spend a few minutes to call the direct contact you gave them to verify your employment history. - Unclear instructions about how to check your status. You will get an initial email that says once you log in with the temporary username and password they will be deactivated. But you can actually try to retrieve your login using forgot your password to check your status. - If there's a discrepancy or they need additional documents, you may or may not get a delayed email notification. So constantly checking your login or calling them is the best way to keep things moving. **What problems is HireRight solving and how is that benefiting you?** - Background check. It passed eventually but the process was very slow and stressful. ### 11. HireRight **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2021 **What do you like best about HireRight?** Ability to do the background check remotely from home. **What do you dislike about HireRight?** Turnaround time for HireRight background checks can be long. **What problems is HireRight solving and how is that benefiting you?** HireRight runs background checks on newly hired employees. ### 12. Pretty good experience with HireRight! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2020 **What do you like best about HireRight?** Very easy to use, the storage is great within the system. Not confusing at all to click through, very straight forward system. Has different tabs that show if the invitation was sent, and what progress the employment screening is. Been very helpful when you are in time crunching situations to see where the screening is in the process! **What do you dislike about HireRight?** Sometimes the fact that the email gets send directly to the applicant is frustrating as the employer doesn't have enough control in that communication. Wish there was a link that the employer could send directly to the candidate to ensure it was received by them. **What problems is HireRight solving and how is that benefiting you?** Employment background checks. The benefits include for seamless process for processing background checks. The system is very easy to use, and you are easily able to get all the information that you could need! ### 13. Totally Incompetent! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **What do you like best about HireRight?** Nothing about this practice of trusting some giant privately owned company to collect and store peoples personal information and to judge others from this info or by this incompetent firm. **What do you dislike about HireRight?** I have to use Hirerite at my workplace. They are completely incompetent. They should not be trusted with such personal information, nor should other's emploment opportunities by decided due to their sloppy work. But "We the People" must have wanted it this way...? **Recommendations to others considering HireRight:** Do your own diligence. **What problems is HireRight solving and how is that benefiting you?** Running background checks that we have to accept as the best way to select job candidates. ### 14. Good for bgv **Rating:** 2.5/5.0 stars **Reviewed by:** Ravi T. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2021 **What do you like best about HireRight?** Easy to use this application and fill all bgh details **What do you dislike about HireRight?** Not comfortable for mobile use to fill all details. **Recommendations to others considering HireRight:** Like to recommend this product to other **What problems is HireRight solving and how is that benefiting you?** It's not easy operable on phone ### 15. Hire right user review **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about HireRight?** Software easy to navigate and can check stages **What do you dislike about HireRight?** Terrible experience by the hire right team. Employees in customer service have no idea of the case status and copy/ paste same responses. I have missed joining date due to the hassle created by hireright **Recommendations to others considering HireRight:** Good software, terrible management **What problems is HireRight solving and how is that benefiting you?** Employee verification, background checks ### 16. HireRight **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about HireRight?** Easy to add candidate and submit for processing **What do you dislike about HireRight?** Slow to return results - could have been due to pandemic **Recommendations to others considering HireRight:** Make sure you have an experienced client service rep to assist with implementation. **What problems is HireRight solving and how is that benefiting you?** Effective background checking. Keep employee population safe. ### 17. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2020 **What do you like best about HireRight?** The program has a very simple layout for anyone to be able to use. **What do you dislike about HireRight?** For my job, sometimes it takes forever for the requestion to go through. **What problems is HireRight solving and how is that benefiting you?** N/a ### 18. Hireright background screening **Rating:** 4.0/5.0 stars **Reviewed by:** Ethan B. | Driver Recruiter, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2019 **What do you like best about HireRight?** Once the information is received it is typically easy to read, review and understand. It works well integrated through tenstreet. **What do you dislike about HireRight?** Data takes a while to get back, background checks sometimes miss things, There are too many boxes to check as opposed to a "save my preferences" check when running reports. Also, they get really picky about having the exact right name (hard to do on folks with several names) instead of just giving things to you from the SSN primarily. This makes running those reports frustrating and I have to do it several times until I guess exactly how they have the name in the system. Also some of the picky states like CA, WA and PA are not easy to run reports on. I wish they integrated the legal aspect into their releases so that we can just get it done. **Recommendations to others considering HireRight:** A pretty typical background check software. I would look at other options first. They take awhile to get some of the criminal background checks back, and they are not very helpful when you asked them to get on it. Also They won't pull a CDLIS by SSN, I can run all this other information but they really crack down on having the name exactly how they want it to pull a CDLIS. **What problems is HireRight solving and how is that benefiting you?** I recruit truck drivers, this software quickly gets the License information back to me which lets me move forward in the hiring process. ### 19. Hireright Review **Rating:** 4.5/5.0 stars **Reviewed by:** Gaurav G. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2020 **What do you like best about HireRight?** Smooth processing of background checks with focus on candidate's information. **What do you dislike about HireRight?** Proper tracking of companies which are closed should be tracked much better. Let's say if i worked at a place which is closed now or is not functional and if it was not on a larger scale the it becomes a bottleneck more often than not. **What problems is HireRight solving and how is that benefiting you?** I was indirectly involved where they did background checks from my employer point of view. ### 20. keep workers responsible with HireRight **Rating:** 4.0/5.0 stars **Reviewed by:** Sid P. | Human Resources Specialist, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about HireRight?** HireRight allows us to contact a nominee to complete and provide its personal data without paper checks. I find it especially useful for pre-employment inspections and training verification. It's good that HireRight has an instant chat feature available so, where we need feedback, we will receive it immediately and keep up with the environment, making it easier for our clients to track the tests. **What do you dislike about HireRight?** The background investigation period could take a few days to turn. Unless you intend to incorporate any further websites apart from chosen partners of HireRight, it is hard to maintain the collect page network. Also, when problems arise beyond planned maintenance, the system disruption contact. **Recommendations to others considering HireRight:** HireRight is the appropriate tool for business that needs to complement or opt into full options for screening for experimental drugs, annual MVR pulls. Besides, it is a very affordable tool. However, it may not be suitable for back-up account managers, as it usually requests special permission to have access to your own data and records. **What problems is HireRight solving and how is that benefiting you?** HireRight is a tool that is managed in the HR department of my business. It's used for both pre-employment and regular MVR reviews. HireRight allows us to be DOT-compliant, keep workers responsible for upholding our workplace free of drugs and alcohol and make rational decisions about the staff who we recruit. HireRight's ability to conduct foreign inspections makes it easier and simpler as we have many candidates from outside the world. ### 21. Everything seemed great with implementation; challenges surfaced after implementation **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2020 **What do you like best about HireRight?** The integration with our ATS system went very smooth and our HireRight implementation contact was great. **What do you dislike about HireRight?** They give candidates the ability to opt out of parts of the background check that are required as part of the package. You have to open a new background check and are charged additional al la cart pricing. They have limits on how many MVRs they can submit in certain states in combination with their other clients unless you pay additional fees. **What problems is HireRight solving and how is that benefiting you?** Still assessing at this time. ### 22. Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Sylvanna B. | Contracts Recruitment Manager, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about HireRight?** The software is very easy to use. Our company used an alternative background check company and that one was very clunky and outdated. It was a very old system and we needed to update the screening software. Then comes HireRight to help us with this process! We've had it for a couple of years and we're quite happy with it. When we send this screening, our candidates typically finish it very quickly, which is important for our company as some of our clients require faster response. HireRight is easy to use and we've used it successfully the last couple of years. It's user friendly, easy to correct and edit checks for employees. **What do you dislike about HireRight?** The time it takes to complete checks for international candidates and pre-employment screening can take some time if you make a mistake on the candidate application. The customer service support could be faster, but otherwise, I'm quite satisfied. Sometimes when our candidates enter their information incorrectly, it takes a while to get an updated spreadsheets and it is a waste of money because the candidate completed an incorrect form. **What problems is HireRight solving and how is that benefiting you?** Problems: It would be helpful for HireRight to contact our candidates if the candidate needs more documents for processing. Sometimes you need more documentation to provide their job/education. HireRight just sends an e-mail, which we have to tell our contractor. Benefits: Ease of sending the documents, ease of editing the documents, and very user friendly. ### 23. Incapable of thoroughly completing their investigations and reporting ACCURATE information **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2020 **What do you like best about HireRight?** HireRight is probably cheaper to do business with. **What do you dislike about HireRight?** Incompetent workers, lack of investigation, expect their clients to do the work for them. **Recommendations to others considering HireRight:** Please look elsewhere. **What problems is HireRight solving and how is that benefiting you?** Please don't use them to screen applicants. They are incompetent. They will cause a headache for both the employer and potential employee. A joke. ### 24. HireRight - Background Screenings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about HireRight?** I love that Hireright makes it quick and easy to send your prospective employee the necessary forms for their background screening. When needing to run many backgrounds a day this saves a lot of time. In addition, I like that you can go into each file and track the progress of each background section by section. **What do you dislike about HireRight?** When as issue does arrive sometimes their Customer Service team can send you on what feels like a wild goose chase. **What problems is HireRight solving and how is that benefiting you?** I am definitely solving the issue of time management. And the benefits are the easy tracking of backgrounds to better understand which portion can cause the most holdup. ### 25. HireRight for Right Hiring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2019 **What do you like best about HireRight?** HireRight gives the best results of background checks, drug test and other employment verification. Also they provide all the documents with verification. Process is very smooth and fast. **What do you dislike about HireRight?** There is no such thing to dislike. Only the chat time is little bit high **Recommendations to others considering HireRight:** The best one for the bgc, drug test, criminal history. Turn around time is very less. Trye and verified results. **What problems is HireRight solving and how is that benefiting you?** We can hire the right candidate with the good backrground and without any issues. Also we can see the status os the bgc online at any time. Before hiring any candidate it is must to verify their past employment and criminal status which HireRight is doing perfectly. ### 26. Pretty Good System **Rating:** 4.0/5.0 stars **Reviewed by:** Zoe M. | Office Coordiantor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about HireRight?** The system is easy to use and order background checks. It is fairly quick and a nice layout to review the results. **What do you dislike about HireRight?** It could be a little easier/faster to order background checks and enter in the data. **What problems is HireRight solving and how is that benefiting you?** We use them to run background checks and drug screens. ### 27. User friendly, customizable solution **Rating:** 5.0/5.0 stars **Reviewed by:** Tassen M. | HR ops, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2019 **What do you like best about HireRight?** It can be tailored to your exact needs no matter how many different packages you need **What do you dislike about HireRight?** Need to call customer service if you get locked out of your account. No way to unlock online **Recommendations to others considering HireRight:** Customize as much as possible **What problems is HireRight solving and how is that benefiting you?** Compliance has become much clearer to track ### 28. HireRight **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2019 **What do you like best about HireRight?** You get you own consultant You are kept up to date on request. Paperless screenings - The ability to send an email invitation to a candidate so they can complete and submit their own background investigation information was a game changer. I have also had reference requested from me from HireRight and they are very persistant which is reassuring know that they are doing to same with my candidates. **What do you dislike about HireRight?** Often to get something resolved you need to escalate it to management and the helpdesk isnt always helpful and do make excuses. It feels as though they need more training and looking at Glassdoor they do have a high turnover of staff. **Recommendations to others considering HireRight:** If you do not want to spend too much time on background checks and references - they are a good solutions **What problems is HireRight solving and how is that benefiting you?** It allows us to do reference at a low cost with out our own additional resources. ### 29. Great option for background screening **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about HireRight?** Our candidate feedback has been very positive and our internal users also really like the product. **What do you dislike about HireRight?** We are trying out this and are in the beginning stages and so far no complaints. **What problems is HireRight solving and how is that benefiting you?** As an enterprise company, it is helping us accomplish some of our key onboarding tasks more efficiently. ### 30. User friendly bgc program **Rating:** 4.0/5.0 stars **Reviewed by:** Tassen M. | HR Operations | Americas, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about HireRight?** Very user friendly , good customer service, good turn around time for results , able to customize to fit your needs **What do you dislike about HireRight?** Not an easy software to integrate with existing programs **What problems is HireRight solving and how is that benefiting you?** Compliance audits ### 31. Have used multiple background screening vendors **Rating:** 3.0/5.0 stars **Reviewed by:** Vicki S. | Senior Compensation Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2018 **What do you like best about HireRight?** We have been using HireRight for about a year and everything seems to be going smoothly more or less. We are having a much better experience, customer service, and quicker turn around time compared to our last vendor, which is why we switched in the first place. **What do you dislike about HireRight?** I think there’s a balance between getting the check done quickly and getting it done thoroughly. Sometimes I wish a stronger attempt was made at confirming information, instead of just writing it off as completed without actually confirming some of the provided by a candidate. **What problems is HireRight solving and how is that benefiting you?** We are having a much better experience, customer service, and quicker turn around time compared to our last vendor, which is why we switched in the first place. Have not had nearly as many issues so we are spending less time managing the vendor which is great. ### 32. User-friendly Product **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle S. | Recruiting Manager, Mental Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about HireRight?** HireRight is extremely easy to use. I used it several times when I was completing background checks on new hires. It was very easy to navigate through and you also would get the results of the background check back very quick. **What do you dislike about HireRight?** There wasn't anything I extremely disliked about it. The only thing that I can think of was you have a lot of options of different background checks that you can do and sometimes it's very confusing which one to select. I would say it'd be helpful if there was more narrowed down descriptions of the types of background checks. **Recommendations to others considering HireRight:** It's very easy to use! If you're looking to speed up the background check process, this is something that I would recommend for your company. **What problems is HireRight solving and how is that benefiting you?** It provided a quick, effective way to run background checks. ### 33. HireRight - background and MVR Checks made (mostly) simple **Rating:** 3.5/5.0 stars **Reviewed by:** Jess P. | Fleet Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about HireRight?** I like that I can batch upload to the program to blast out invites for personal info rather than initiating one by one. I like the automation **What do you dislike about HireRight?** The reporting leaves much to be desired. For instance there is no email address on reporting - it makes reconciliation in the instance that you are doing batches a bear. **What problems is HireRight solving and how is that benefiting you?** Being able to manage risk compliance with regards to various parts of the business through automated email blasts and an auto schedule is great. Definitely a time saver and makes us feel more protected risk wise. ### 34. Great screening vendor! **Rating:** 5.0/5.0 stars **Reviewed by:** Liz N. | Associate Manager, HR Talent and Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2016 **What do you like best about HireRight?** I love that HireRight is integrated with our Taleo ATS. It makes requesting and accessing reports very easy. No extra logins to remember. The turnaround time from HireRight has been great overall. Reports come back fairly quickly. And the few times that I've had an issue, I've been able to contact them and they were always able to resolve my issues quickly. **What do you dislike about HireRight?** There's not really anything that I don't like about HireRight so far. Everything meets our needs. **Recommendations to others considering HireRight:** Great vendor. Customer service has been great so far also. **What problems is HireRight solving and how is that benefiting you?** No big business problems. ### 35. The most easy background check experience I've had so far **Rating:** 4.5/5.0 stars **Reviewed by:** Phil P. | Compensation, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about HireRight?** I love the simplicity and how the vendor walks you through in detail for each and every step. I also like how swiftly the results came and exceeded my expectations for how long I'd have to wait. **What do you dislike about HireRight?** Everything about a background check that most people would dislike (digging up and adding in information you may not remember), which is really nothing that the vendor can really do about. **Recommendations to others considering HireRight:** If you want timely background check results with a reliable vendor, I would highly recommend HireRight! **What problems is HireRight solving and how is that benefiting you?** HireRight is a great solution to streamline and automate the Background Check process. Our company is hiring about 10000+ employees this year, and it is very important to have a system that is reliable for us to scale our growth. ### 36. Quick and Easy Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2018 **What do you like best about HireRight?** I was able to get my forms in without going through the printing and scanning process. They outlined which documents I would need to have and made filling them out seamless and quicker than writing out. The review process has needed streamlining for a long time and making whatever documents possible to be completed online makes it easier for users to both keep track and complete new hire documentation. **What do you dislike about HireRight?** I have not received frequent updates on my applications review. It would be great to have an update every day or so to get a better idea of how the progress of my Hiring review is going. It would also be very useful if we were able to complete the entire new hire process using online documentation, instead of the split that is currently being used. However, any documents that are available online certainly help the process. **Recommendations to others considering HireRight:** Make sure you are aware which external documents will also be necessary prior to submitting all forms. This way you will more seamlessly be able to pass through the process. **What problems is HireRight solving and how is that benefiting you?** Being able to keep certain digital documents in one place while making it easy to complete them. The process of filling out the extreme number of documents in the new hire process can sometimes be tedious and confusing. Any documents filled out and sent using the HireRight system greatly simplifies this process and helps keep you organized and on track to complete all of the necessary new hire documentation. ### 37. Great customizable system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2018 **What do you like best about HireRight?** I like that you can have a standard package but can also choose ala carte items for background checks as well. And great customer service **What do you dislike about HireRight?** So far there is nothing about the system I dislike **What problems is HireRight solving and how is that benefiting you?** We did not previously perform background checks so this system is very helpful to us ### 38. Easy and quick e-verify system! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2018 **What do you like best about HireRight?** One click brings me to the dashboard where all the information I need is listed. And I can send a preliminary I-9 to folks who are set to start so they can start their I-9 before their first day on the job. **What do you dislike about HireRight?** Sometimes the customer service takes 24 hours. This can hold up an I-9 being completed in a timely manner. **Recommendations to others considering HireRight:** If you are searching for merely e-verify, HireRight has met all our needs, including notifications via email to update soon-to-be expiring forms of identification. **What problems is HireRight solving and how is that benefiting you?** It is AZ law to use e-verify, but even if it wasn't, this would be an easy, inexpensive way to keep paperless I-9s. ### 39. Amazing Background Check Company! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about HireRight?** Everything! Great customer service and communication, easy to use, candidates love it - can be done right from their phones in less than 5 minutes. **What do you dislike about HireRight?** That it took so long for us to sign up! No flaws so far! **What problems is HireRight solving and how is that benefiting you?** Background checks for new hires. ### 40. Meets our needs for employment background screening **Rating:** 3.5/5.0 stars **Reviewed by:** Katie K. | Sr. HR Generalist, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2018 **What do you like best about HireRight?** I like having the ability to create background check packages, based on our needs. The emails that HireRight sends to me, as the Administrator are helpful to stay current on timelines of various screenings. **What do you dislike about HireRight?** I don't have a relationship with our account representative. It would be beneficial if there were regular meetings scheduled to discuss updates and concerns **Recommendations to others considering HireRight:** Feel free to email me: kellyk@arcadia.edu if you wish to ask additional questions **What problems is HireRight solving and how is that benefiting you?** HireRight is our primary background check vendor. We use the service for criminal screenings as well as financial credit checks, motor vehicle check, 9-panel drug screening (electronic chain of custody), PA state police and child abuse registry. ### 41. Solid Background Check Service **Rating:** 4.5/5.0 stars **Reviewed by:** Gregg F. | Senior Recruiting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2018 **What do you like best about HireRight?** Integrates seamlessly with our ATS. Strong level of communication on timetables for completed reports. Keeps us up to date on changes in law/policy that affect our company. **What do you dislike about HireRight?** Nothing really to share that isn't up to par with this service. **What problems is HireRight solving and how is that benefiting you?** We are a security company and must run comprehensive checks on all potential employees and HireRight helps us to do just that. ### 42. Hire Right has come a long way **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2018 **What do you like best about HireRight?** I like the fact you an have several accounts under your main account. It helps with our diverse workforce. We are also able to have separate accounts for our regions in different countries. **What do you dislike about HireRight?** In the beginning we had issues with background checks pending for longs periods of time when the BGC did not need to be pending. After 2 lengthy meeting with Senior Account Managers the issue was resolved **Recommendations to others considering HireRight:** Customer service as the call center level is not as the same level as the employer support level. Which leaves our candidates confused. We had a lot of issues around around our education requirements in the beginning. It took months and lots of calls to get things sorted out. We used Hireright for I9s, Background Checks, and our Drug test program. **What problems is HireRight solving and how is that benefiting you?** We used the I9 and Background checks ### 43. HireRight...is it the RIGHT choice for you? **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2018 **What do you like best about HireRight?** HireRight has one of the largest, most comprehensive databases and the product is simple to use and the website is convenient. HireRight does a complete, thorough check on people. **What do you dislike about HireRight?** However it does tend to take long to hear back and they will only verify what jobs are listed - and it must match the application submitted and being reviewed. Also, while HireRight will check every job listed on the background check, they will only verify dates worked on positions posted. So, if the candidate does not post a job and date range for the job from which he was fired, HireRight will not include it. **Recommendations to others considering HireRight:** Give HIreRight more time to strengthen certain weaknesses in their service and ask the right questions and do the due diligence before committing to using the service. **What problems is HireRight solving and how is that benefiting you?** Everything online was very easy to use. ### 44. HireRight Rocks! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2018 **What do you like best about HireRight?** I love that I can go on and verify I9s or upload I9s for employees. **What do you dislike about HireRight?** I don’t realltmy dislike anything in connection to HireRight. It makes my job a little easier. **What problems is HireRight solving and how is that benefiting you?** We are able to confirm new employees eligibility to work digitally. It’s quick and they can be everified right away. ### 45. Information was provided that was not true **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about HireRight?** It was easy to use and the results were quick. **What do you dislike about HireRight?** Infractions appeared that were not true for the individual. False addresses. Information not accurate. **What problems is HireRight solving and how is that benefiting you?** Cost is reasonable for basic, but to go to 10 year criminal charges don't always appear. Hire right rescanned the information, and only produced the same results which were not accurate. They were pleasent to speak with on the phone, however the wait time was long. We are using the service to confirm employees honesty on application. ### 46. Good product, but some concerns. **Rating:** 3.0/5.0 stars **Reviewed by:** Rob G. | Talent Management Specialist, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about HireRight?** The background check dashboard is easy to use and follow, not too cumbersome or busy where it takes you several minutes to find what you need or what you want to do. **What do you dislike about HireRight?** HireRight is actively involved with legal proceedings about selling information and having it be used in an inaccurate way, this is concerning. I cannot speak to this in great detail, but just heard of it from legal. **Recommendations to others considering HireRight:** HireRight can be a useful tool, but their turnaround time can be lengthy. Also, with their ongoing and current legal issues, not sure where they are headed or how their reputation is or will hold up. **What problems is HireRight solving and how is that benefiting you?** Pre-employment background checks and periodic background checks as needed depending on the role. Criminal, education, and SSN verification. ### 47. Very easy to use, I would recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wireless | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about HireRight?** They do all the work! No more having to obtain authorization paperwork from the candidate first. The live chat feature is also easy to use, but sometimes can take forever to get someone on the chat. **What do you dislike about HireRight?** The language barrier when being called for a VOE can be hard to understand. Sometimes it takes a long time, more than 10 minutes, for someone to help on live chat. **Recommendations to others considering HireRight:** The implementation team is wonderful, they follow up and keep things moving along. HireRight also allows for billing by location which was something very important in our decision making. **What problems is HireRight solving and how is that benefiting you?** Use it for background checks. We have not used it for reference checks. ### 48. HireRight made it easy **Rating:** 5.0/5.0 stars **Reviewed by:** Teri P. | Vice President Human Resources, Payroll, Call Centers ► Compensation and Benefits | HRIS | Benefits, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2018 **What do you like best about HireRight?** That employees are emailed directions to complete the forms and I can track all of the process without having to chase down paperwork. **What do you dislike about HireRight?** Length of time information is available for - sometimes you would like to look back at something over 90 days to see when transactions occurred, ie who completed what step when. **What problems is HireRight solving and how is that benefiting you?** We were able to combine drug screening and background checks under one carrier and save money. ### 49. HireRight is a great software for today’s business background check needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Madison M. | Independent Contractor, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2018 **What do you like best about HireRight?** HireRight is a great background check software for your businesses needs. It’s extremely easy to use and delivers fast results. **What do you dislike about HireRight?** HireRight sometimes makes it hard for applicants to get their information to them such as employment history verification, educational history, etc. It is great on the employer side. **What problems is HireRight solving and how is that benefiting you?** HireRight allows companies to get accurate, fast background checks performed on potential and current employees. ### 50. Used for Background Checks - great turn around time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about HireRight?** This is very simple to use, and the turn around time is great! **What do you dislike about HireRight?** I think a more focused dashboard on the initial page after login would be helpful. We don't use this super often so navigation takes me a minute or two to remember. **What problems is HireRight solving and how is that benefiting you?** We use this for background checks for new hires - we get great detailed information from HireRight in a very reasonable amount of time. I only had one background check take an unusual amount of time, but that was due to some issues with the individual. I'm glad they took their time and did a good job for the check. ## HireRight Discussions - [Why do you ask for documents when you don't review them?](https://www.g2.com/discussions/why-do-you-ask-for-documents-when-you-don-t-review-them) - 1 comment, 1 upvote - [Is HireRight a good company?](https://www.g2.com/discussions/is-hireright-a-good-company) - 1 comment - [Does HireRight verify education?](https://www.g2.com/discussions/does-hireright-verify-education) - 1 comment - [What does HireRight check for?](https://www.g2.com/discussions/what-does-hireright-check-for) - 1 comment - [View HireRight pricing details and edition comparison](https://www.g2.com/products/hireright/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+21%3A22%3A37+-0500&secure%5Bsession_id%5D=b16de19f-c82f-4535-a848-5990b6c5a794&secure%5Btoken%5D=54bd0d47d96c7e017fbc1a353475da497b716ea2dde7fb850222a4eec6e69f4d&format=llm_user) ## HireRight Integrations - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [Avature](https://www.g2.com/products/avature/reviews) - [Beeline](https://www.g2.com/products/beeline/reviews) - [Cadient](https://www.g2.com/products/cadient/reviews) - [ClearCompany](https://www.g2.com/products/clearcompany/reviews) - [Click Boarding](https://www.g2.com/products/click-boarding/reviews) - [Cornerstone OnDemand](https://www.g2.com/products/cornerstone-ondemand-cornerstone-ondemand/reviews) - [Dayforce](https://www.g2.com/products/dayforce/reviews) - [Double Nickel](https://www.g2.com/products/double-nickel/reviews) - [Fountain](https://www.g2.com/products/fountain/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [ICIMS](https://www.g2.com/products/icims/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Jobvite](https://www.g2.com/products/jobvite/reviews) - [Lever](https://www.g2.com/products/lever/reviews) - [PageUp](https://www.g2.com/products/pageup/reviews) - [Paradox](https://www.g2.com/products/paradox/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [PeopleAdmin](https://www.g2.com/products/peopleadmin/reviews) - [PeopleFluent Talent Management](https://www.g2.com/products/peoplefluent-talent-management/reviews) - [Pinpoint](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews) - [Rival](https://www.g2.com/products/rival-2024-08-20/reviews) - [SambaSafety](https://www.g2.com/products/sambasafety/reviews) - [SAP Fieldglass](https://www.g2.com/products/sap-sap-fieldglass/reviews) - [SAP SuccessFactors Recruiting](https://www.g2.com/products/sap-successfactors-recruiting/reviews) - [Spark Hire](https://www.g2.com/products/spark-hire/reviews) - [Tenstreet for Carriers](https://www.g2.com/products/tenstreet-for-carriers/reviews) - [TMF Group](https://www.g2.com/products/tmf-group/reviews) - [TruckRight](https://www.g2.com/products/truckright/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [UKG Ready](https://www.g2.com/products/ukg-ready/reviews) - [Workday Talent Management](https://www.g2.com/products/workday-talent-management/reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) ## HireRight Features **Background Check Administration** - Screening and Assessments - Compliance - Dashboard **Drug Testing Administration** - Screening and Assessments - Compliance - Dashboard - Integrations **Platform Content** - Templates - Automated - Reports **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Background Check Data** - Real-Time Tracking - Platform Search - Alerts and Notifications **Drug Testing Data** - Real-Time Tracking - Alerts and Notifications **Platform Basics** - Optimization - Interoperability - Performance **Background Check Additional Functionality** - Integrations - Mobility - Messaging **Drug Testing Additional Functionality** - Mobility - Messaging - Payment **Platform Additional Functionality** - Integrations - Identity verification - Fraud detection - Custom branding **Platform Data** - Visualization - Security and Compliance - Alerts and Notifications - GDPR Compliant **AI Insight Check - Background Check** - Insight Check **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **AI Investigation and Verification - Background Check** - Verification ## Top HireRight Alternatives - [VICTIG Background Checks](https://www.g2.com/products/victig-background-checks/reviews) - 4.7/5.0 (506 reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (435 reviews) - [GoodHire (a Checkr company)](https://www.g2.com/products/goodhire-a-checkr-company/reviews) - 4.6/5.0 (270 reviews)