Highfive Reviews & Product Details - Page 6

Very user friendly. I also really like that screen sharing allows you to pick a window, since I use multiple screens, and not all video sharing programs like this allow you to do that. Especially being HR and having potential confidential emails pop up on the side of my screen during training can be a concern but I never have to worry about that with highfive. Review collected by and hosted on G2.com.

Honestly I cant think of anything major at all. If I have to say something, maybe a little bigger windows for the video part of things so you can better see the people you are collaborating with and making the screen sharing portion a little smaller to accommodate that. Review collected by and hosted on G2.com.

The software has an easy to use screen share feature which we use extensively. Review collected by and hosted on G2.com.

We have had issues with dropped calls and poor quality on and off throughout the time we have used the product. Review collected by and hosted on G2.com.

We have the professional level kit with the dolby microphone and the overall call clarity (both video and sound) is far better than any other tool we've used. It is so easy and has made our team look forward to our meetings throughout the week. Review collected by and hosted on G2.com.

We've encountered a few bugs here and there with others in a virtual space (not in the home office with main camera and mic). Nothing major, but over time, those bugs could be very annoying. Review collected by and hosted on G2.com.

What I liked best about Highfive was that it was incredibly easy to use and delivered very high quality experiences. My company has teams all around the world, and conferencing solutions are pretty difficult to work with. Not a single person reported a problem with Highfive in the time we were using it -- it was easy enough for even the most non-technical users to jump right in! It was great that it integrated so easily with Google -- there were browser extensions that made life with Highfive even better! Review collected by and hosted on G2.com.

Probably the only unfortunately aspect was the price point. This, ultimately, led my company to go with a much less expensive option over Highfive -- and we get what we pay for in terms of quality now. It did take some dedicated time to set up the equipment across a couple of our offices, but there's really no avoiding that. Review collected by and hosted on G2.com.

It's simple to use and has a simple UI—pretty straight forward. It does what it does very well for this reason. Review collected by and hosted on G2.com.

I don't like that it doesn't show a list of nearby connected conference TVs to select from to connect, you have to start a search before it gives you suggestions. If I forget the name of the TV I want to use I have to ask someone to enter it in the search field. Ugh. Review collected by and hosted on G2.com.

I liked how easy it was to connect people from other offices. I found it easier to use than Skype or a similar program. You were provided with your own high five camera and app, which was nice and easy to use. Review collected by and hosted on G2.com.

I dislike the connection. We acufally discontinued our services with high five because the connection was so terrible! Review collected by and hosted on G2.com.

Great way to communicate with coworkers face to face for meetings and share presentations. Review collected by and hosted on G2.com.

The sharing screen function is a little bit glitchy, but it gets the job done. Review collected by and hosted on G2.com.

The interface, and the fantastic abilities of the sales team to demonstrate the product features. Together we moved conference calls between laptops, wall monitors, Iphone - simply amazing. No lag time seen, just awesome functionality. The sales guys get a "10". Review collected by and hosted on G2.com.

No question, it's the contract. Basically every new customer has no substantive idea what constitutes a contract breach by HighFive. Customers need this to have a legal basis to ask for their money back. HighFive want 12 months paid in advance. It's entirely possible that the customer must invest their valuable time trying to claw this money back if the customer doesn't like the service after day 31, or 32. None of this really matters if you are ok with just writing off the money from the get-go, and say "service levels be damned, I'm going to pay for this product for a year come what may". At $99 / month it's not really the money, it's the principle that "we are so good you will never ask for money back" - wrong. I would be giving up $99 x 12 = approx $1,200. At the higher levels of monthly cost I can only assume this same contract agreement exists. Now you're talking about $329 x 12. One would have attempt to claw back nearly $4,000 with this "get-out-jail-free" contract. Good luck trying to get that back from a very new firm, where you have no idea if they pick up the customer service phone consistently or not. Another item in their contract attempts to compare Highfive responsiveness and quality to "companies like us". Really? I can pick any firm I think is "just like you", and that satisfies my dissatisfaction argument and you'll refund me? C,mon, get real. Kudos to the legal team for having the *additional* bold confidence and bravery to provide a feedback email address to the legal team regarding your thoughts on their contract. I used it to share what I have entered here. No response after a couple of weeks, 6/15/17. There are worse contracts on the planet, and these guys are doing a great job trying to disrupt the conferencing market. It's the lawyers tails wagging the dog in tech companies where you everyone gets unhappy at some point. HighFive (like Vonage) should focus on: no contract (or very minimal), discounts for yearly payments, full pro-rated money back for any dissatisfaction whatsoever, provide a rapid pre-paid return for the hardware in the event of cancellation. Create a separate CC or invoice charge for the hardware, and write it off after 6 months of successful customer use - if you get that far. Even at the basic level there's no way HighFive is paying $600 for this unit - the amount of service paid for. I see there are plenty of people who have issues with Highfive video service, it's the nature of the technology given all of the moving bits - so provide an app that validates where the problem is or don't be in the business of selling video hardware and services. You just created a video service, now create an app that validates it! I say the same thing to every VOIP phone company that tried to sell me their services. After two dozen I found one that at least had the minimum debugging tech skills I liked - BEFORE I was a customer. Guess what, I haven't needed to validate their service from the customer end, because they already did. I view G2CROWD as the Consumer's Reports for IT services. Review collected by and hosted on G2.com.

We have many different offices at different locations and highfive makes it convenience to have meetings when it is not possible for everyone to convene. Review collected by and hosted on G2.com.

It's difficult to do screen sharing sometimes, it will lag on occasions, but definitely not a deal breaker. Review collected by and hosted on G2.com.

Simple out of the box solution at a reasonable cost, easy to learn, easy to teach Review collected by and hosted on G2.com.

I dislike the fact that I waited so long to make the decision to go with Highfive. Evaluated bids from several other custom built solutions that I couldn't even understand. Review collected by and hosted on G2.com.