user-friendly for clients and agency. Info is organized and direct Review collected by and hosted on G2.com.

customer service wait time and appearance is not modern Review collected by and hosted on G2.com.

EVV billing to MCO's automatically transferred. Review collected by and hosted on G2.com.

not user friendly and the support is not very helpful Review collected by and hosted on G2.com.

Administratively I liked the system! I liked how easy one could create a calendar and the ease to see the patients. I also know that for billing purposes with Humana we had to use this system so thankfully we were able to treat and get paid for the patient because of this system. Review collected by and hosted on G2.com.

I know many HHAs did not like the documenting system. We ended up switching to 4Tellus because they could document everything easier from there. Overall I think it was just a minor issue. Review collected by and hosted on G2.com.

It is the preferred company for Florida medicaid funded clients, but for anyone else it is not equipped or user-friendly to use for anything else. We were very disappointed in the program. Review collected by and hosted on G2.com.

The staff did not want to hear our concerns prior to the 'go live' date. We kept asking questions, getting partial answers and were told not to worry, that it would all work once we went live, but it was a disaster. We have clients that are private pay, insurance pay, etc. and we wanted to know how it would work for our non-govt funded clients. Turns out, once we went live, there was no good way to handle things. The people didn't want to learn how our company worked, to make sure their platform could do what we needed it to do, they just acted like we didnt know what we were talking about and that it would all work fine. They wanted us to change everything we do to fit into their program. Sorry, we've been in business 30+ years doing things the way we do them, we aren't changing processes that have worked for that long, just because a company doesn't want to figure out how their system could be improved to include our needs. Review collected by and hosted on G2.com.

What I really like about this program is that it has so many options, if you know how to use the program properly then it's amazing, sometimes it can be challenging to figure out stuff. Review collected by and hosted on G2.com.

That when having a question or problem and you have to call HHA it's a nightmare - the wait is FOREVER. And after all that waiting I sometimes had that my ticket was never completed and i couldn't even track it because they kept on closing it and sending me new ticket numbers... Sometimes dealing with them is not that much fun. I wish they have a better system for open tickets, I'm not sure why I have a ticket open for more than 2 months spent over 19 hours on the phone and it is still not resolved. I even spoke to a supervisor she had promised me that she will take care of it and... Review collected by and hosted on G2.com.

They have a relatively seamless process for obtaining healthcare. Review collected by and hosted on G2.com.

I do really have any dislikes with HHAeXchange. Review collected by and hosted on G2.com.

schedulers are able to view open shifts and schedule accordingly Review collected by and hosted on G2.com.

transfer of data to ADP Payroll/HRIS which does not always happen Review collected by and hosted on G2.com.

I like that enables us to access all of our data from

Authorization all the way through billing. Review collected by and hosted on G2.com.

Help desj Sometimes cannot help and i end up knowing the system better. I usually end up solving it on my own while I’m on hold waiting for them to figure something out Review collected by and hosted on G2.com.