It summarizes the content of my recorded customer interviews for me. Review collected by and hosted on G2.com.

Their "Analyze" tool is good, but it's not intuitive to use. I wish I could ask it to analyze my recordings in its entirety and instead I need to do it through some "notes" that I don't know where they come from.

If I ask the AI to summarize and find insights for those notes, I do get good results, so I trust that the tool does its job but either I don't understand how to do it or it needs improving in that regard. Review collected by and hosted on G2.com.

What I like best about Marvin...

- the increased speed and efficiency in which I can conduct research

- the tool is easy to learn and get up to speed with

- the viewing room and how easy it is to share and bring stakeholders into projects

- the price.... it is a very good deal for the efficiency gains

- being able to create a research repository and form longitudinal insights across previous studies

- the Marvin team is amazing; Prayag, one of the founders, Ryan in sales, and Danny in support; their team is so accomodating, knowledgeable, and they are beyond helpful

- at each of the organizations I have worked for, I have introduced and managed many remote/digital user research tools in my career, and Marvin is hands down one of the most powerful tools I have came across in my 10 tens of experience

- integration with our current toolset and systems was easy

- I find myself wanting to use Marvin for anything research related

- the file tag system and how easy it is to organize topics, features, projects, etc.

- being able to invite Marvin to Zoom meetings and have him take notes, so I can give my undivided attention to participants during interviews

- the user experience is pretty good - I love being able to upload/create a discussion guide in Marvin and view, click, and record notes/insights/quotes that are timestamped and connected back to the questions on the discussion guide. Review collected by and hosted on G2.com.

I have have very few things that I dislike about Marvin - I'm actually struggling to think of anything but if I had to knit-pick...

- I am not sure that this is even a downside but with all AI tools you must ensure that you spend the time to "clean" your notes/data and ensure any notes/insights are captured correctly. Make sure to give yourself 10-30 minutes per session to clean/code/edit auto-generated notes, add file tags, and connect discussion guide questions to your notes.

- I wish viewers were able to have some of the note capturing features and add notes to any session being streamed/viewed directly from Marvin. Review collected by and hosted on G2.com.

Marvin has been invaluable in helping me sort through video to find insights and snippets to share with the team. I love being able to ask the AI questions about the videos to get quick responses, with links to video snippets, to help me during research synthesis. Review collected by and hosted on G2.com.

No major dislikes. It has a lot more advanced functionality I haven't gotten to, and features for larger teams, but for the core use cases it was built for it's excellent. Review collected by and hosted on G2.com.

Marvin acts as a true assistant for my work as a user researcher. Ever since I was introduced to it, I’ve used Marvin for every research project I’ve worked on. Its AI capabilities provide a fantastic starting point for analyzing research data. The reporting features are really solid, and I especially appreciate the ability to map quotes and clips directly to insights. Any researcher would know this is a boon. This feature alone saves me so much time during the analysis stage. Another thing I find super helpful is that I can prompt Marvin with just about anything—whether it’s to find quotes relevant to a particular insight or to guide the analysis process. Overall, it’s quite easy to implement, making it a seamless addition to my user research workflow, along with being a significant value to my research process. Review collected by and hosted on G2.com.

That being said, Marvin isn’t without its challenges. I’ve encountered some issues with the transcription feature, which can be a bit inaccurate at times and requires manual correction. Another thing to watch out for is that the AI doesn’t always fully understand the context provided in discussion guides. So, I’ve found that I need to be really careful and precise when putting up my guides on the platform to make sure the AI interprets it correctly while generating the summaries. Review collected by and hosted on G2.com.

I love being able to use Marvin to query my research repository quickly and efficiently. The meeting transcription capabilities are pretty accurate, and my team loves the ability to easily insert video clips into our research reports. Review collected by and hosted on G2.com.

There are some minor "quality of life" improvements that I could see in Marvin's future, such as the ability to leave comments within research reports ("Insights"). Review collected by and hosted on G2.com.

Marvin has become an essential tool in my research workflow. One of the most impressive features is the fast and nearly error-free transcription of interviews. I rarely have to make corrections, which saves valuable time and allows me to focus more on data analysis.

Another strong point is the ability to upload interview scripts directly into the platform. Questions become marked variables within the transcriptions, making the analysis process much more organized and efficient. This feature is incredibly useful for cross-referencing responses and identifying patterns.

The organization of participants, labels, and tags is also highly intuitive. Managing these elements within the platform makes the analysis process much simpler and more efficient, enabling easy and quick management of the collected data.

The generated insights are visually appealing, with various options for using quotes from the interviews. Whether through highlighted excerpts or colored text, Marvin offers flexibility to present data in a compelling way.

Last but not least, the integrated AI is a major advantage. The feature that helps me the most is the one that identifies participant quotes on specific topics, which is incredibly useful when synthesizing information and building coherent narratives.

Overall, Marvin has proven to be a powerful ally in my research, providing a more efficient and organized experience from transcription to final data analysis. Review collected by and hosted on G2.com.

One downside I’ve encountered with Marvin is the need for extra caution when uploading your research script as a discussion guide. If you have identical questions, Marvin will treat them as a single question, even if you intend to analyze that question in two different contexts within the research. The best approach is to always differentiate the questions by adding a number or slightly altering the wording. Review collected by and hosted on G2.com.

It is an incredible tool that dramatically shortens the time from hosting, recording, and transcribing interviews to insights, synthesis, reporting, and moving to actionable next steps. Researchers can tie insights and ideas for improvements directly to the video and audio quotes for evidence for prioritizing those improvements. Additionally, it's so easy to ask the AI pin-piont questions and get near-immediate answers. Finally, the AI can help with themes and trends within a group of interviews. It's so easy to invite Marvin to meetings and start gathering insights, it just integrates with Teams, Zoom, Google Meet, or whatever meeting tool being used. Their customer support is top notch as well. Review collected by and hosted on G2.com.

I wish there was a tier for small agencies that have fewer research engagements. The cost us high for my use case. I work at a product design company that's less than 10 people, and we have 1-2 research projects per quarter. Currently we're on the free plan, but are capped at 5 interviews per month. But our use case is 8-15 interviews per project, 2-4 times per year. Review collected by and hosted on G2.com.

Marvin is easy to use and integrates with different tools like Google Drive, Zoom, and custom integrations. You can easily set up your research and participant panels. It can even detect different languages and transcribe it accordingly.

The AI is very good at synthesizing insights from raw data. Unlike tools like ChatGPT or Gemini, it is custom-made for user research. It greatly accelerates the execution of research and reduces the time needed to analyze the results. Review collected by and hosted on G2.com.

It is very expensive for larger teams.

The AI summary for transcripts can be a bit broad so you need to use the auto-analysis for deeper insights. Review collected by and hosted on G2.com.

- Research participants database management

- Project & cross-projects analysis, insight, andp laylists!

- Ease to analyse notes

- Upload videos: buffer to load/view them (work great when source = google drive)

- Reactive commercial team :)

- AI to summarize a content highlighted in a transcript

- Integration with Slack

- Public insight discovery portal Review collected by and hosted on G2.com.

- Not possible to add a single / short feedback from a user without creating a document :(

- Might be interesting to have an integration with Zapier/Make to support more 3rd parties? Review collected by and hosted on G2.com.

I've been using Marvin for about a year to support our qualitative research and have been really impressed with the platform. Here's where Marvin excels: (1) simple, user-centered interface; (2) intelligent baked-in synthesis tools; (3) a responsive management team. (1) First, Marvin is a simple and easy-to-use app. The toolbar is unclutted. The file structure makes sense. It is intuitive to tag and classify your research and synthesize it on-the-fly. (2) Speaking of synthesis, Marvin streamlines the process of sorting through all different types of unstructured data, including audio recordings, research notes, and even sketches. (3) Third, beyond the actual application, Marvin's proactive management team (from the CEO all the way down to the frontline support team) propel Marvin to a trusted part of my research toolkit. From day one, the platform has been easy to standup and integrate into our enterprise systems. Other larger software platforms could learn from Marvin's commitment to quality, transparency, and proactivity. Review collected by and hosted on G2.com.

In general, I'm impressed with Marvin's iterative, constantly improving design. One area still ripe for improvement is the AI search bar, which restricts your input to only a handful of words before getting cut off by the available space in the form filler. The AI search still works effectively, but requires a bit of manipulation to refer back to the entire search string. Review collected by and hosted on G2.com.