--- title: Heymarket Reviews meta_title: 'Heymarket Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 441 reviews by the users' company size, role or industry to find out how Heymarket works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 441 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Heymarket Reviews **Vendor:** Heymarket **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 441 ## About Heymarket Heymarket is an intuitive AI text messaging and email solution. Quickly and easily send personalized text messages and emails at scale that get fast responses and keep customers engaged. Manage all your business SMS and email conversations in centralized inboxes. Save your team time with AI agents that respond to customer questions automate appointment scheduling. And reliably integrate your CRM like Salesforce and HubSpot to communicate from your systems of engagement. Users love Heymarket! Shared inboxes, scheduled texts, auto-replies, easy-to-use templates with custom fields, and drip campaigns are just a few of the features that make Heymarket a top choice for customer success, marketing, sales, and operations teams. Admins and IT Managers love that Heymarket is fast to implement, easy to manage, and serious about enterprise-grade security. Heymarket offers SAML-based Single Sign On (SAML SSO) and a SOC 2 Type 2, HIPAA, and TCPA-compliant platform. ## Heymarket Pros & Cons **What users like:** - Users value the **ease of use** of Heymarket, facilitating seamless communication and efficient customer messaging. (11 reviews) - Users rave about Heymarket's **responsive customer support** , making it easy to get help whenever needed. (10 reviews) - Users value the **easy communication** with customers, appreciating the seamless messaging experience through SMS and user-friendly interface. (7 reviews) - Users commend the **easy integrations** of Heymarket, seamlessly connecting with platforms like Zendesk and HubSpot. (6 reviews) - Users love Heymarket for its **team collaboration features** , ensuring quick and seamless client interactions across the team. (6 reviews) - Users praise the **easy integration** of Heymarket with MS365 and other platforms, streamlining SMS marketing and support efforts. (5 reviews) - Easy Setup (5 reviews) - Helpful (5 reviews) - Users appreciate the **effective communication** capabilities of Heymarket, enhancing interaction with customers and streamlining processes. (4 reviews) - Integrations (4 reviews) **What users dislike:** - Users express frustration with **poor customer support** , noting delays and inadequate knowledge from the support team. (4 reviews) - Users face **SMS issues** , primarily needing to text individuals one-by-one and desiring more outbound channel options. (4 reviews) - Users find **SMS limitations** in Heymarket restrictive, affecting their ability to communicate efficiently and effectively. (4 reviews) - Users express frustration over **missing features** like a dedicated app, limited customization, and ineffective support, impacting usability. (3 reviews) - Users experience **difficulties with the search functionality** , finding it clunky and struggling to load contacts efficiently. (3 reviews) - Difficult Navigation (2 reviews) - Users find Heymarket to be **expensive for small businesses** , lacking features offered by competitors at lower prices. (2 reviews) - Users find the **limited features** of Heymarket frustrating, particularly regarding app availability and device restrictions. (2 reviews) - Login Issues (2 reviews) - Segmentation Issues (2 reviews) ## Heymarket Reviews ### 1. Using Heymarket on my carwash **Rating:** 4.5/5.0 stars **Reviewed by:** Martin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Heymarket?** Using heymarket has helped me organize my customers on my carwash, reach them out with discounts and promotions **What do you dislike about Heymarket?** Im not a tech savvy so it took me a while to get used to the platform **What problems is Heymarket solving and how is that benefiting you?** Contacting my customers with specials, promotions and others on my car wash **Official Response from Giovanni Carrara:** > Thanks for your feedback; we're glad to hear that Heymarket has helped you organize your customers and reach out to them with discounts and promotions! ### 2. Customer Service Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Richard E. | Information Technology System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Heymarket?** HeyMarket is a great tool for comminacting with our customers, it is easy to use and very easy to setup new users. **What do you dislike about Heymarket?** Only dislike is the availabliy of more custom plans. **What problems is Heymarket solving and how is that benefiting you?** Quick response from end users increase calaborration on installs and delievery of products. **Official Response from Giovanni Carrara:** > Thank you for your review! We're glad Heymarket is simplifying your customer communications and that user configuration is seamless. Thanks again for choosing Heymarket! ### 3. The one The Pros Use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Heymarket?** I like the ease of adding the customer's information and creating ready made templates for easy messaging when their items have arrived. **What do you dislike about Heymarket?** At this point, having used this service through my job for over a year, I haven't had any major issues or complaints with this site. **What problems is Heymarket solving and how is that benefiting you?** It's a very easy way to send a quick text/notificaton to our customer's when their material is in and ready for pick up. It's helps remove the need to always have out account managers phone the customer. ### 4. HeyMarket makes mass text messaging easier for our organization! **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Heymarket?** We can use it to keep in contact with our clients, use it as emergency points of contact for staff, and control who gets messages and who can reply to them. **What do you dislike about Heymarket?** Setting up a new user can be time consuming, let alone a large number of users to maintain. The UI for managing chats can be tedious if you don't know what you're doing. **What problems is Heymarket solving and how is that benefiting you?** Reaching out to a group of clients that normally wouldn't be hearing from us through email. ### 5. Using Hey Market on the trucking industry **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Heymarket?** It helped me contact drivers on the go and communicate easily. Change documents, send borad sms **What do you dislike about Heymarket?** A little hard to implement but once you learn how to navigate you are good to go **What problems is Heymarket solving and how is that benefiting you?** Communicating with drivers on the go **Official Response from Giovanni Carrara:** > Thank you for your review! We're glad to hear that Heymarket helps you communicate with your drivers and manage documents on the go. Your feedback is important as we strive to improve our service. Feel free to reach out to help@heymarket.com if you have any questions, thanks again for your feedback! ### 6. Great decision for our biz moving to Heymarket **Rating:** 4.0/5.0 stars **Reviewed by:** Tony B. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Heymarket?** Heymarket makes it very easy to communicate with our talent, peers, and colleagues. The lists function are really useful for our teams to message groups with ease too! **What do you dislike about Heymarket?** There is the chance that we may run out of messages in our subscription plan before renewal which would cause additional but minimal fees. Other than that, we have not encountered anything about Heymarket we dislike. **What problems is Heymarket solving and how is that benefiting you?** outreach to our clients to provide them with information on their projects ### 7. Essential Business Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vivienne P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Heymarket?** I really enjoy the amount of features available to use on HeyMarket and how easy it is to mass upload contacts **What do you dislike about Heymarket?** It is a pricey service, but I wouldn't say it's not worth it **What problems is Heymarket solving and how is that benefiting you?** We are able to make a large portion of our sales and reschedules purely through HeyMarket. Not only does it save us a lot of time and allows our phone line to remain free for calls in, but our customers overall seem to prefer being texted as opposed to called. We also use it to send timed reminders for the customer appointments and we have found this has helped us lessen the number of daily appointment reschedules or cancellations. ### 8. Good Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Heymarket?** Easy integartion with salesforce Bulk SMS features **What do you dislike about Heymarket?** After sales support is not good Their rates are on higher side **What problems is Heymarket solving and how is that benefiting you?** We wanted to use it within our saleforce to chat with customers ### 9. Love to text **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Heymarket?** Easy to use, simple format, easy to add users. **What do you dislike about Heymarket?** No complaints at this time, everything seems to be working. **What problems is Heymarket solving and how is that benefiting you?** Reaching people who typically won't/can't answer their phones. ### 10. Good product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Heymarket?** Their platform is clean and user friendly. We use it everyday to keep in touch with clients and it's easy to keep track of our conversations across devices. Customer service is prompt and knowledgable. **What do you dislike about Heymarket?** We are using a lower tier because we are a small company. There is one service we really need that is not available on our tier and unless I upgrade all of our users, we can't access that feature. I would appreciate the opportunity to access one or two higher tier features at a reduced cost. I would prefer to have a dedicated service team or member to contact when I need help. I get helped by different peoeple every tim e and it would be nice to have an account supervisor that I can build relationship with and who knows our history and needs. **What problems is Heymarket solving and how is that benefiting you?** Landline textability and ease of customer contact. ### 11. Good organizational Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Pietro F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Heymarket?** Good organizational Tool for organizing your sms in groups, classifying customers and sending bulk messages **What do you dislike about Heymarket?** Does not integrate with square well to import the contacts **What problems is Heymarket solving and how is that benefiting you?** Organizing customers by category/groups **Official Response from Giovanni Carrara:** > Thanks for your great feedback! We apologize for any inconvenience caused by the lack of integration with Square for importing contacts. We have taken note of this, and will take this feedback into consideration for future improvements. Thanks again! ### 12. Excellent Customer Support & Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Laura D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Heymarket?** The support during our implementation phase has been excellent. Gio is always available to jump on a call if there are any issues or questions I have with our Hubspot integration and automation settings. Siemone, our implementation manger ensured our set up and number porting process went smoothly and has been available to help brainstorm solutions and provide advice. **What do you dislike about Heymarket?** The reporting features, while an excellent start, could be expanded to provide more insight into SMS failures by user and type. The huspot reporting solutions also only work if you have a hubspot account that supports custom objects (which ours unfortunately does not). **What problems is Heymarket solving and how is that benefiting you?** We use HeyMarket to automate our SMS through Hubspot workflow rules and for conversational support with our prospective students. ### 13. Heymarket is fantastic! Very user friendly and I love, love, LOVE texting from my keyboard!. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Heymarket?** I love that I can text from my keyboard and get emails for all texts. Being able to text from my PC keyboard is an incredible timesaver! Their software is easy to use and dependable. Plus they have great customer service. **What do you dislike about Heymarket?** It does not allow group texting. that would be an improvement. **Recommendations to others considering Heymarket:** I highly recommend it **What problems is Heymarket solving and how is that benefiting you?** Solving the problem that people nowadays assume all #s can be texted. This is a landline and without Heymarket, I'd never get texts to that number from clients. Also, I can keep records of my texts in email. And it's so easy to text from my PC keyboard. ### 14. Exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2024 **What do you like best about Heymarket?** I recommend HeyMarket to every company I come in contact with. HeyMarket gives me direct contact with guest, especially those who don't want to take on the phone. **What do you dislike about Heymarket?** I do wish it didn't take 1-3 hours to get in contact with customer service. **What problems is Heymarket solving and how is that benefiting you?** It's helping me answer questions from guest after hours and on weekends when I'm not in the office. ### 15. Very good tool for sms dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Beatriz T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Heymarket?** Helped med with organizing my messages from my customers in groups, sending broad messages **What do you dislike about Heymarket?** Took a little linger to activate but after it active it runs smooth **What problems is Heymarket solving and how is that benefiting you?** Organizing sms messages ### 16. Good for customer service texting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Heymarket?** The tool is very easy to use, with clear tabs for each action. There are some good automations for sending mass texts. It's great that it integrates with Zendesk. **What do you dislike about Heymarket?** I had some issues when I tried to use it for Marketing. The campaigns were a little wonky, and I couldn't find functionality for exporting out groups i had uploaded to then follow up via email. But I was also kind of trying to use the tool for something it wasn't meant to be for. **What problems is Heymarket solving and how is that benefiting you?** Heymarket gives my customers an opportunity to text with customer service concerns. People love texting vs emailing so this is great. ### 17. Several issues but overall ok. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Heymarket?** I like that each user has their own account and can respond to messages on their own. it makes it easier for the whole team to use. **What do you dislike about Heymarket?** After a bit of use the web browser crashes, and we must close the browser and restart the program. I wish there was a way that this system could be integrated for internal company use. Right now it is designed for companies to reach out to customers, my company uses it for internal communication from Human resources. **What problems is Heymarket solving and how is that benefiting you?** Internal communication with employees. It makes it easy for our employees to reach out with any questions they might have ### 18. Excellent Patient Communications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Heymarket?** This is a great tool for communication to patients and customer in the way they prefere to be contacted. It is easy to use, integrates with other applications (Teams) . Not only do the patients like it, our staff loves it for its ease of use and the time savings it adds to thier busy days. **What do you dislike about Heymarket?** For me as an administrator- it is very easy to add and mange users, as well as keep trak of how the tool is being used and confirm it effectiveness. **What problems is Heymarket solving and how is that benefiting you?** Reduced the need to call patients and spend excess time leavinv and retrieving voicemail. ### 19. a fine alternative to texting from phone **Rating:** 3.5/5.0 stars **Reviewed by:** Emily S. | Logistics Coordinator , Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Heymarket?** i like the ability to use on a desktop. helps for business purposes when we need to review documents **What do you dislike about Heymarket?** the mobile version tells me every week or so that I need to update **What problems is Heymarket solving and how is that benefiting you?** our whole team can share texts with anyone, we can all see who has texted and keep track of communication without sharing phones. **Official Response from Giovanni Carrara:** > Thank you for your review! We’re glad to hear the desktop version of Heymarket is enhancing your business operations. Regarding the mobile app updates, we are always updating our app as we add features and fix bugs. I will note that iOS allows for auto-updates of apps, which can be found at support.apple.com/en-us/102629. Thanks again for your feedback! ### 20. HeyMarket product is good and the support team is great **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew K. | General Manager, Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Heymarket?** The product works as advertised. It's had ~100% uptime for the past 12+ months. The support team is agile and effective in hearing you're feedback and actioning it with engineering to make sure the product works for you. **What do you dislike about Heymarket?** Our company does not take advantage of all the rich features and functions that HeyMarket offers. As such, sometimes. it feels we're paying a really premium price for the specific functions we choose to use. But the opportunity to use more rich features definitely exists. **What problems is Heymarket solving and how is that benefiting you?** We talk to our customers with HeyMarket all day long for SMS support. ### 21. Does everything we asked for **Rating:** 5.0/5.0 stars **Reviewed by:** Bria I. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Heymarket?** We were looking for a platform that could text customers in a more user friendly platform while also giving us functionality for: -Automations -Out of office notifications -Integration with our CMS Heymarket does all of those items- just as promised! **What do you dislike about Heymarket?** There have a few bugs that have been slow to resolve, such as the unread message bug. I also wish we would've been more aware that international texting was not available. **What problems is Heymarket solving and how is that benefiting you?** We were looking for a platform that could text customers in a more user friendly platform while also giving us functionality for: -Automations -Out of office notifications -Integration with our CMS ### 22. They get it. And they Still do! **Rating:** 5.0/5.0 stars **Reviewed by:** Ali S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Heymarket?** Their pricing model is smart... they're not here to bleed you dry, rather empower your business. The other unique component of this tool compared to all the competing platforms is the ease of on-boarding. My pet peeve is companies that hav a barrier for entry. I need to move in, test the platform and run around before I can commit to paying you. Heymarket does that REALLY well. And then of course, the no nonsense Apple Business Chat integration. We searched 6 different vendors to see if we could elevate our patient experience by integrating Apple Business Chat into our workflow, and all the tools are just overly complicated and not smart... they're put together like a boat with barnacles on it, fragments conglomerated together that aren't thought through... ZenDesk, Liveperson, Microsoft Teams... all mediocre solutions to solving this problem elegantly. ***UPDATE: it's now been 3 years and Heymarket is going strong in our pracfice. I tried multuple "Smart Patient engagement" tools... fired them all after a year. I tried to get into the "big" players workflows (ZenDesk etc.) and had to pay a therapist to undo the trauma from using their overly complicated painful systems. Enter Heymarket. They saved us... multichannel chat, simple, productive, clean and always updating. LOVE LOVE LOVE these guys. Such a jem of a company. **What do you dislike about Heymarket?** Nothing, so far... and as an experienced tech surgeon, I anticipate it will stay that way! **Recommendations to others considering Heymarket:** Try it, it's simple to on board and test. **What problems is Heymarket solving and how is that benefiting you?** Multichannel patient communication that doesn't break the bank, isn't overly complicated and integrates easily with Apple Business Chat. ### 23. Pretty Solid SMS **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Heymarket?** Sending texts is easy and navigation is smooth. **What do you dislike about Heymarket?** Deleting contacts does not always seem to work. Customer service can be a bit laggy sometimes. **What problems is Heymarket solving and how is that benefiting you?** Our current CRM does not have a very good SMS service. Using Heymarket allows us to text and send media message a lot easier. ### 24. User friendly and convenient texting app **Rating:** 5.0/5.0 stars **Reviewed by:** Cashe T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Heymarket?** Being able to reach my customers in one place and the flexibility of using the app on my phone. It's a great software over all. **What do you dislike about Heymarket?** It's expensive. I wish the price point was lower for automated messages. **What problems is Heymarket solving and how is that benefiting you?** It helps me reach current and potential customers ### 25. Great option for getting up and running quickly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Heymarket?** The user interface is great for our team to easily manage multiple conversations across multiple inboxes. The Aircall integration is super handy as well. **What do you dislike about Heymarket?** It's not currently the most customizable or flexible platform. I'd like to have more robust support for automations and surveys. It's also kind of an arduous process to link Aircall numbers, and requires filing a support ticket with Aircall. **What problems is Heymarket solving and how is that benefiting you?** We are able to communicate with prospective customers, from initial automated marketing SMS, to ongoing conversations, to appointment reminders. ### 26. Great platform; however... **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua G. | Manager: Crisis Intervention, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Heymarket?** We love Heymarket for having a UI allowing easy access to multiple demographic options and continuing fluid communication with clients; simply put, users can access the chatspace and demographic, notes, and tags. etc., all in the same window. **What do you dislike about Heymarket?** While the platform offers an easy-to-navigate UI, the downside is that everything else you want or need is charged extra, including access to print/download conversations, the number of texts incoming/outgoing each month, etc. This makes it frustrating when you're attempting to access raw data. **What problems is Heymarket solving and how is that benefiting you?** We operate Heymarket in a completely different context than it was designed for. While it's primarily designed to engage clients for business purposes, we utilize the platform as a 24-hour crisis line for youth to text. What is great is that it allows us to "text enable" out business administration number so that even if someone calls the "text" number, they are still receiving access to supportive care. ### 27. Easy to use for teams & Zapier connections **Rating:** 5.0/5.0 stars **Reviewed by:** Christine H. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Heymarket?** We trialed more than 5 SMS platforms for our business, trying to find one that would be simple for our team and allow us to connect many custom objects and fields from our CRM easily either natively or with Zapier. HeyMarket won out easily, and we've been using it now for months with no complaints. Any custom field you create is visible on the contact, and on Zapier, and then is also available as a merge field in your many options for custom templates. Custom templates can be used manually by your teams or triggered based on a wide variety of options. We've been able to accomplish even more than we'd hoped in a very short period of time! The support staff is also incredibly helpful, and has been wonderful and highly communicative any time we've needed anything. Last but not least, they worked with us on our transition which was rather heated and sudden from our previous SMS platform to ensure a smooth transition for us and our teams. Highly recommend. **What do you dislike about Heymarket?** Very little, honestly! Any features I'd want are higher end tech/API related, such as multi-list removal as one step instead of multiple. I would like multiple categories for our teams to choose from, custom categories, as opposed to opened, closed, replied, unanswered, etc. but really, these are minor compared to the dislikes we had of many other platforms. I was not initially in love with the website widget but the recent changes have been wonderful, fast, and I was able to give feedback in production and love the new version. They move quick and add new features or update existing ones often. **What problems is Heymarket solving and how is that benefiting you?** We have been able to increase our scheduling to 33% done via SMS thanks to the ease of use of HeyMarket, and the vast majority of appointment confirmations are now entirely automated which saves our staff loads of time. ### 28. Nice alternative to Sense for HubSpot Users **Rating:** 5.0/5.0 stars **Reviewed by:** matt a. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Heymarket?** -HubSpot integration -Auto responses -templates **What do you dislike about Heymarket?** New pricing model. Much more expensive than it used to be... Making it less competitive with Sense. Sense has unlimited texts... **What problems is Heymarket solving and how is that benefiting you?** After hours automated communication. Text in HubSpot workflows ### 29. May be ok for a small company **Rating:** 1.5/5.0 stars **Reviewed by:** Jack A. | Customer Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Heymarket?** That the platform is for texting (struggling to be positive) **What do you dislike about Heymarket?** There is no decent reporting. If you need data / numbers it HeyMarket may not be your best option. **What problems is Heymarket solving and how is that benefiting you?** n/a ### 30. Fine solution... atrocious service, surprise billing. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Heymarket?** It intigrates seamlessly into our Salesfroce Enterprise account. **What do you dislike about Heymarket?** Support is not even remotly helpful. Takes over 10 minutes between message. And I mean 10 minutes from Hi, to hi how can we help, 10 miuntes to response to my respoinse, 10 minutes for the acknowledgement... its beyond furstrating to contest a bill for a surpise $100 for I dont even know what, when no changes have been made to the account since we onbaorded over 6 months ago. **What problems is Heymarket solving and how is that benefiting you?** It intigrates text messging into our salesforce environment so all of our clietn care staff can seee and respond. ### 31. A Helpful Product **Rating:** 4.0/5.0 stars **Reviewed by:** Kristen A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Heymarket?** The collaborative approach to our contacts/able to switch primary owner based on who they are currently connecting with. **What do you dislike about Heymarket?** Names of new contacts not automatically added. **What problems is Heymarket solving and how is that benefiting you?** Connecting with candidates quickly/sending nudges or reminders! ### 32. Heymarket; the best way to get in touch with others quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Heymarket?** Heymarket has made my job easier by allowing me to send out multiple, mass messages at once. You can utilize it on your phone or computer, which is another convenience with my busy schedule. It is easy and user-friendly and I would recommend others using it as well. **What do you dislike about Heymarket?** I have been unable to find any downsides to using Heymarket. **What problems is Heymarket solving and how is that benefiting you?** Heymarket allows me to get out information to all of those I'm sending it to with one simple click. ### 33. One of the best feature rich integrated SMS platforms! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Heymarket?** Very well integrated, especially with HubSpot. Both myself and our clients use this every day. They thought through every scenario and situation. The capabilities with assignments, automation, and integrated user experience make this a much better platform than almost anything else out there. Their support team is fabulous, and it's very intuitive and easy to use and setup, and their team is there if there's ever an issue you cannot solve yourself. **What do you dislike about Heymarket?** It is slightly more expensive than other solutions, but it's well worth the cost. Also the HubSpot inbox beta could use a little more work. Lastly, they need to bring in more countries and areas. Right now US and Canada are their primary areas, and they need to expand that to make sense for growing international busineses. **What problems is Heymarket solving and how is that benefiting you?** They allow us to mass market and transactionally use the platform at scale with one solution. Most importantly it keeps all our communications centralized in HubSpot. ### 34. Great customer service tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Heymarket?** I enjoy the speed of service and the range of tools offered on Heymarket **What do you dislike about Heymarket?** I wish there was more support for additional websites and messaging services. I also would like some kind of widget to be able to embed on our website. **What problems is Heymarket solving and how is that benefiting you?** Heymarket helps us consolidate our texting and messaging threads all into one place, which is very convenient. ### 35. Growing Business and Better Outreach **Rating:** 4.5/5.0 stars **Reviewed by:** Kim B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Heymarket?** We use it all the time with webinar confirmations and follow ups. I love that I can create groups and send this easliy to our clinets. **What do you dislike about Heymarket?** I really wish using enter wouldn't just send the text. I often want to just space things out and I haven't been able to find a way to do it. **What problems is Heymarket solving and how is that benefiting you?** Makes reaching out a lot easier and faster. We were sepending hours doing text priop to Heymarker ### 36. Cool Service, fits our needs **Rating:** 4.0/5.0 stars **Reviewed by:** Grey D. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Heymarket?** I think the functionality and integrations provided make heymarket a great product to leverage for sms services. The customer support has been easy to chat with and committed to helping us. **What do you dislike about Heymarket?** Had issues with our slack integration that carried on for a while, but team was committed to fixing it. **What problems is Heymarket solving and how is that benefiting you?** allowing my team of drivers to respond to a multitude of different messages from the same channel (slack). ### 37. Easy to utilize and great for quick communication to customers **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Heymarket?** The ability to reach out to customers with ease has been extremely helpful. The templates and lists really help send a message to a specific group easily. Compared to other platforms, HeyMarket really simplifies the basics of texting. **What do you dislike about Heymarket?** I wish there was a way to have templates based off inboxes compared to universal. Additionally I have ran into errors when reaching out using the google chrome extension that the wrong inbox was sending out the text messages. **What problems is Heymarket solving and how is that benefiting you?** Our problem was the ability to reach out to fans in a way they want to be communicated with. Emailing can really bog down someone's inbox and isn't viewed as much as someone's texts. Heymarket allows us to send a quick message to people for an initial contact point. ### 38. Heymarket - an easier way to handle client communication **Rating:** 3.5/5.0 stars **Reviewed by:** Rin G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Heymarket?** The ease of usability when setting up various teams, aka departments, to respond back to client questions as well as capture leads and setup inspections easily. Customer support has been great, very responsive and friendly. **What do you dislike about Heymarket?** We only wish there was a native integration for our CRM, Monday.com, but there is not. There are Zapier zaps available though, so we will make use of those. **What problems is Heymarket solving and how is that benefiting you?** Heymarket allows us to have a pool of agents who can all easily and quickly respond to a client inquiry, whether that person is asking about a dispatch ETA, rescheduling, or more in-depth questions about water damage. ### 39. The texting campaigns really helps! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Heymarket?** I really like that Heymarket is very easy to use. You can see a major difference using heymarket vs other companies. I told my friends about it and we all use it. **What do you dislike about Heymarket?** Not too much. Sometimes it takes a while for support but its not a big deal. **What problems is Heymarket solving and how is that benefiting you?** We use it for texting leads that we already have. It's great. ### 40. VERY GOOD TEXT MESSAGE APP **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Vice-président aux opérations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Heymarket?** EASY TO USE. BEST TEXT MESSAGE SOFTWARE TO REACH OUR EMPLOYES ON MANY PLATFORM AND KEEP ALL THE DISCUSSIONS WITH R=THEM **What do you dislike about Heymarket?** THE POSSIBILTY TO CANCEL A MESSAGE TEXT WHIT A SHORT DELAY BEFORE **What problems is Heymarket solving and how is that benefiting you?** THE POSSIBILITY TO REACH OURS EMPLOYES ON DIFFERENT PLATFORM AT ANYTIME ### 41. Affordable text option for small business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Heymarket?** It is great to have all of the office chats in one location and any in the office can check the message and reply when needed and only you can see which user replied to the message. Chats can be assigned to individual users so only they receive notices when new messages are received. **What do you dislike about Heymarket?** The site can be a little glitchy and not clear off read messages right away or freeze up. **What problems is Heymarket solving and how is that benefiting you?** We use Heymarket to communicate with clients on a daily basis but also to communicate with potential clients. ### 42. Best Tools for Modern Day Service Companies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Heymarket?** The ability to assign messages and mark as closed/open is huge. This make knowing who is handling an item so easy. **What do you dislike about Heymarket?** The very small limit on characters allowed for a message to be considered 1 message. Most "messages" are actually billed at 3-4. **What problems is Heymarket solving and how is that benefiting you?** Knowing when a text is handled and who is handling it rather than it being a guessing game. They get assigned and closed and that process repeats daily as more messages come in. Very useful. ### 43. Texting to potential hires without a personal phone **Rating:** 4.0/5.0 stars **Reviewed by:** Mark H. | I.T. Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Heymarket?** We didn't need to sign up additional employees to our cellphone plan to enable SMS messaging. **What do you dislike about Heymarket?** I think it needs better Teams support for messaging. **What problems is Heymarket solving and how is that benefiting you?** Our employees don't need to use a personal phone to text potential candidates. ### 44. Straightforward and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Heymarket?** I like campaigns, and that you can set some automated responses (ex - automatic text when someone calls you) **What do you dislike about Heymarket?** Primary downside is paying per text/per message segment. Billing was sometimes confusing because the invoices were not very detailed. **What problems is Heymarket solving and how is that benefiting you?** It's easy to mass message people, as well as set up follow up texts to those that do not respond. Far preferable to texting people one by one, and I love the campaign feature. ### 45. Great Product! :) **Rating:** 5.0/5.0 stars **Reviewed by:** Lynnsie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Heymarket?** I highly reccomend Heymarket. The service is fast and effective and the cost is half of what we were paying with our previous company. **What do you dislike about Heymarket?** Nothing yet! It has been great. I am very happy with the product. **What problems is Heymarket solving and how is that benefiting you?** It has cut cost and made it easier and faster to connect with our listeners. ### 46. Great User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Kinsey G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Heymarket?** I love the templates and automation features and especially love that it integrates with Hubspot **What do you dislike about Heymarket?** I'm having trouble with the Aircall number integration that has slowed my start up process down. **What problems is Heymarket solving and how is that benefiting you?** Connecting our sms messaging with contact data in our CRM. Automating Sms messages when all of our call lines are busy ### 47. Great way to get started sending lots of text to lots of leads **Rating:** 4.5/5.0 stars **Reviewed by:** Candice H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Heymarket?** I like how easy it is to use. I had never used a texting service before, and it was simple to get started and get using right away. It has been a great way to stay in contact with my leads and keep them all in one place. **What do you dislike about Heymarket?** I am unable to send larger video files or high-quality videos and sometimes the app doesn't update with the desktop version as quickly. I would like to see improvments with that. **What problems is Heymarket solving and how is that benefiting you?** Being able to text multiple people in a short amount of time. It saved me time each day and keeps me connect with the people that are interested in my product. ### 48. Great addition to our service offering **Rating:** 4.5/5.0 stars **Reviewed by:** Mike R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Heymarket?** It adds another avenue for our specific teams to help service customers **What do you dislike about Heymarket?** The notifications don't always work on the desktop or cell app. It also shows i have a (1) message all the time but we dont. **What problems is Heymarket solving and how is that benefiting you?** Allows us to connect with customers how they want to be connected with. ### 49. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Heymarket?** Benjamin Norcross has been helping me get setup with automated follow up texts. We are able to automatically send follow up texts through our CRM **What do you dislike about Heymarket?** A2P DLC registration takes forever to get approved for **What problems is Heymarket solving and how is that benefiting you?** Automated follow up texts which help with higher conversion rates and decreasing our cost per conversion ### 50. Great experience overall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Heymarket?** Clean interface and good mobile app functionality **What do you dislike about Heymarket?** Some aspects require contacting support, like additing additional inboxes. **What problems is Heymarket solving and how is that benefiting you?** Contacting leads for new client acquisition and creating better, closer relationships with them ## Heymarket Discussions - [Can HeyMarket be itnegrated with Zoho, our CRM.](https://www.g2.com/discussions/24906-can-heymarket-be-itnegrated-with-zoho-our-crm) - 3 comments, 2 upvotes - [Is it possible to have customers text a phrase of choice to HeyMarket to opt them into a specific campaign?](https://www.g2.com/discussions/41104-is-it-possible-to-have-customers-text-a-phrase-of-choice-to-heymarket-to-opt-them-into-a-specific-campaign) - 4 comments, 1 upvote - [how can i set up my chrome to stay in the top right, when i click now it opens the all new window.](https://www.g2.com/discussions/30187-how-can-i-set-up-my-chrome-to-stay-in-the-top-right-when-i-click-now-it-opens-the-all-new-window) - 1 comment - [View Heymarket pricing details and edition comparison](https://www.g2.com/products/heymarket/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+00%3A05%3A59+-0500&secure%5Bsession_id%5D=8091c878-1c7e-405b-9c45-a91f3f5f9426&secure%5Btoken%5D=8f0260bffd953e74012f6967b72e1a91f09a2877e856a5b9f0365045d762fced&format=llm_user) ## Heymarket Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) ## Heymarket Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top Heymarket Alternatives - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (408 reviews) - [Textline](https://www.g2.com/products/textline/reviews) - 4.7/5.0 (379 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews)