Helpzilla Reviews & Product Details

Helpzilla's setup is extremely intuitive. It provides the necessary means on the backend of our website to be able to serve as a helpdesk for our sites visitors. It is easy to use for both sides internally facing and our visitors to find a make our content as useful as possible. Review collected by and hosted on G2.com.

I really do not think there is anything that needs improvement or that I disliked. Having used other Helpdesk software for websites I find this one the easiest to use and maintain. I wish we had used this software years earlier as it is has saved both us and our visitors a great deal of time. Review collected by and hosted on G2.com.

it is integratable with the existing programs used by the company and for that matter simple to use, it does'n take a rocket scientist to utilize it Review collected by and hosted on G2.com.

lag times to login to use it and sometimes lag times to log out....when on a time constraint that is a pain Review collected by and hosted on G2.com.

Very Easy to Learn. Very user freindly.

Supports multiple wesites with multiple operators. Always a reliable pice of software without having any downtime. Review collected by and hosted on G2.com.

Slow at times, GUI does not look modern. I found the younger staff finds it archaic Review collected by and hosted on G2.com.

Helpzilla can serve multiple websites and supports multiple operators with audio and visual alerts. It is very intuitive and easy to learn. Very similar to PHPLive! and PHPLiveChat if you are familiar with those platforms. Review collected by and hosted on G2.com.

Reaction time is seriously slow...It feels like it is crawling in the fast paced customer service industry. Needs to get up to speed! It could use a facelift...unfortunately, books are judged by their covers. If it was re-vamped and updated a bit it could be more attractive for new users to try out & implement. Review collected by and hosted on G2.com.

The best thing about Helpzilla is that it is easy to implement and overall a very intuitive product to use. It's a very reliable software that supports multiple operators. Review collected by and hosted on G2.com.

It's not the fastest and the interface isn't as up-to-date and it should be. It will slow down time to time which can be frustrating. Review collected by and hosted on G2.com.

It can serve multiple websites and supports multiple operators with audio and visual alerts and much more. Review collected by and hosted on G2.com.

The interface doesn't run as smoothly sometimes. Review collected by and hosted on G2.com.

I really like how helpzilla is able to work across multiple programs. The ability to access information is easy and convenient. Review collected by and hosted on G2.com.

I think the overal function needs a little work. It seems to be a little slow to react sometimes. Almost like it studders.. Review collected by and hosted on G2.com.

I'm a user. That means I use stuff. And when stuff I use doesn't work, I raise my hand and ask for help. That's what makes helpzilla so useful to me: all you do is raise your hand and the system crates a log for each case that's easy to understand and follow. We use helpzilla at the company I work at right now, and all it takes for me to open up a new case is send an email to an inbox we created for that very own purpose: receive requests. The system automatically creates a request and assigns it to a specific queue where an operator then reassigns it to the proper support guy. I just love it! Review collected by and hosted on G2.com.

The interface can really get better. It's kind of "because it's open source we really haven't tried to make it look cooler" Review collected by and hosted on G2.com.

The tool itself is amazing, it integrates well into any environment and works great in tandem with bugzilla. Review collected by and hosted on G2.com.

The clunky interface cane make it hard to find what you want/need. Review collected by and hosted on G2.com.