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Helpware has assisted DepositLink by fielding and answering 95% of all incoming support requests and providing us with weekly meetings with our account managers, detailing the agents progress and improvement. Review collected by and hosted on G2.com.
I love the agents willingness to learn and take constructive feedback. Every interaction is positive with all members of the Helpware team and they make us feel confident that support inquires are handled quickly and accurately. They are a joy to work with. Review collected by and hosted on G2.com.
28 out of 29 Total Reviews for Helpware
Overall Review Sentiment for Helpware
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What makes Helpware different is its dedication to client satisfaction. They prioritise open communication channels, actively seek feedback and continuously refine their services. Their client-specific approach fosters long-term partnerships. From the very beginning, they illustrated a solid understanding of our needs, tailored solutions and continue to do so to perfectly align with our organisation's objectives. Review collected by and hosted on G2.com.
Nothing comes to mind but there's always room for improvement! Review collected by and hosted on G2.com.
The team is amazing. Every individual that I've worked with has been an amazing partner. Helpware really has our needs in mind. Review collected by and hosted on G2.com.
Nothing so far we work closely with their team and stay in communication constantly. We have no complaints! Review collected by and hosted on G2.com.
Helpware allows you to be as hands-off as you'd like. Helpware management recruits and trains new personnel, monitors attendance, tracks and rewards performance metrics, fixes computer issues, and does regular engagement activities to ensure an active workforce. They take care of their personnel in the unlikely event of a local emergency. Review collected by and hosted on G2.com.
After a year or so, we started hearing talk of team members planning to leave us/Helpware. While Helpware management worked with the individuals to keep them as long as possible, you can only keep people at an agency for so long. Their computers could also be better. Review collected by and hosted on G2.com.
Helpware is excellent at being a flexible partner for rapidly growing businesses. Review collected by and hosted on G2.com.
The only minor thing is that their location options are limited compared to some of the massive BPOs in the space. They're growing fast, though! Review collected by and hosted on G2.com.
Helpware is a BPO that works with various and different companies all around the globe. Review collected by and hosted on G2.com.
It's a really nice company, they provide customer service, training, quality assurance, sales, within other services for their clients. There a lot of growth opportunities for their employees. Review collected by and hosted on G2.com.
The team at Helpware is not only great to work with, but they partner with us in coaching our resources which helps us ensure excellence across all of our initiatives. Review collected by and hosted on G2.com.
Differing time zones can be challenging, however, Helpware does a great job of working with our schedules. Review collected by and hosted on G2.com.
I contacted Helpware to start and manage my customer support team from scratch. Review collected by and hosted on G2.com.
Professional, experienced, scales great with my business Review collected by and hosted on G2.com.
I have been using Helpware services for the last two years and they have been a tremendous help in growing my business. They are the best in the business and I would highly recommend them. Review collected by and hosted on G2.com.
It would be nice if the agents could make outgoing calls on our behalf without paying for a phone service. Review collected by and hosted on G2.com.
