![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

6/6/2019

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"Amazing Organizational Ticketing System"

5/5

What do you like best about Helpspot?

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies Review collected by and hosted on G2.com.

What do you dislike about Helpspot?

One thing I wish was better is the reports. It can be hard to navigate and difficult to show others. It would be better if we could pick and choose what teams tickets and responses we can see and then export only that into a graph or chart. Review collected by and hosted on G2.com.

What problems is Helpspot solving and how is that benefiting you?

The biggest problem HelpSpot has solved for us is that we no longer are updating tickets on top of one another. If we can see at a glance which tickets are being worked on and which are not as well as see a history of who has worked on what. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 16 reviewers think of Helpspot

4.0 out of 5 · Verified reviews from real users

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