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Top 10 Helpshift Alternatives & Competitors

(380)4.3 out of 5

If you are considering Helpshift, you may also want to investigate similar alternatives or competitors to find the best solution. Live Chat Software is a widely used technology, and many people are seeking sophisticated, powerful software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to Helpshift include user experience and customer service. The best overall Helpshift alternative is Zendesk Support Suite. Other similar apps like Helpshift are Intercom, Freshdesk, Salesforce Service Cloud, and Drift. Helpshift alternatives can be found in Live Chat Software but may also be in Help Desk Software or Conversational Marketing Software.

Best Paid & Free Alternatives to Helpshift

Zendesk Support Suite
Intercom
Freshdesk
Salesforce Service Cloud
Drift
Help Scout
LiveAgent
Dixa

Top 10 Alternatives to Helpshift Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Helpshift stacks up to the competition, check reviews from current & previous users in industries like Computer Games, Entertainment, and Information Technology and Services, and find the best product for your business.

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Helpshift:

Reviewers say compared to Helpshift, Zendesk Support Suite is:

Slower to reach roi

More expensive

See all Zendesk Support Suite reviews

Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Helpshift:

Reviewers say compared to Helpshift, Intercom is:

Easier to do business with

Easier to admin

Easier to set up

See all Intercom reviews

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Customerly

(35)4.4 out of 5

Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

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Reviewers say compared to Helpshift, Customerly is:

Easier to do business with

Easier to admin

Easier to set up

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Freshdesk

By Freshworks

(3,501)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Helpshift:

Reviewers say compared to Helpshift, Freshdesk is:

Easier to set up

Easier to admin

Easier to do business with

See all Freshdesk reviews

Salesforce Service Cloud

By Salesforce

(5,607)4.4 out of 5

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with Helpshift:

Reviewers say compared to Helpshift, Salesforce Service Cloud is:

More expensive

Easier to do business with

See all Salesforce Service Cloud reviews

Drift

By Salesloft

(1,251)4.4 out of 5

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Categories in common with Helpshift:

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Reviewers say compared to Helpshift, Drift is:

Easier to do business with

Better at support

Easier to set up

See all Drift reviews

Help Scout

By Help Scout

(407)4.4 out of 5

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

Categories in common with Helpshift:

Reviewers say compared to Helpshift, Help Scout is:

Easier to set up

Easier to admin

Easier to do business with

See all Help Scout reviews

LiveAgent

By QualityUnit

(1,509)4.5 out of 5

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Categories in common with Helpshift:

Reviewers say compared to Helpshift, LiveAgent is:

Better at support

Easier to do business with

Easier to set up

See all LiveAgent reviews

Dixa

By Dixa

(388)4.2 out of 5

Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

Categories in common with Helpshift:

Get a quote

Reviewers say compared to Helpshift, Dixa is:

Easier to do business with

Easier to admin

Easier to set up

See all Dixa reviews

Kustomer

By Kustomer

(430)4.4 out of 5

Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

Categories in common with Helpshift:

Reviewers say compared to Helpshift, Kustomer is:

Slower to reach roi

Better at support

Easier to do business with

See all Kustomer reviews

#10

TeamSupport

By TeamSupport

(873)4.4 out of 5

TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.

Categories in common with Helpshift:

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