--- title: Helpjuice Reviews meta_title: 'Helpjuice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 380 reviews by the users' company size, role or industry to find out how Helpjuice works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 380 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Helpjuice Reviews **Vendor:** Helpjuice **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.7/5.0 **Total Reviews:** 380 ## About Helpjuice Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing. ## Helpjuice Pros & Cons **What users like:** - Users highlight the **ease of use** of Helpjuice, praising its user-friendly backend and convenient management features. (80 reviews) - Users value the **helpful customer support** from Helpjuice, enhancing their overall experience and satisfaction. (75 reviews) - Users highlight the **excellent ongoing customer support** from Helpjuice, enhancing their overall experience with valuable tips and updates. (68 reviews) - Users value the **intuitive interface and efficient knowledge management** features of Helpjuice, enhancing team collaboration and content quality. (59 reviews) - Users value the **customization options** of Helpjuice, enhancing the usefulness and organization of their knowledge base. (54 reviews) - Customizability (47 reviews) - Knowledge Base (34 reviews) - Easy Setup (33 reviews) - User Interface (31 reviews) - Intuitive (24 reviews) **What users dislike:** - Users experience **limited customization** options in Helpjuice, often requiring expert assistance for changes that seem simple. (22 reviews) - Users experience **editing difficulties** with outdated features, bugs in long articles, and frustrating navigation challenges. (20 reviews) - Users face **formatting issues** in Helpjuice, making the experience challenging due to limited options and occasional bugs. (19 reviews) - Users feel that **AI limitations** hinder usability, particularly in search functionality and context relevance of information. (14 reviews) - Users find the **learning curve challenging** due to the complex interface and organizational structure of Helpjuice. (13 reviews) - Software Bugs (11 reviews) - Users face **missing features** , such as buggy multi-language support, limited editing functions, and navigation issues. (10 reviews) - Search Limitations (10 reviews) - Users find the **editing limitations** of Helpjuice frustrating, as they face issues with comments and formatting inconsistencies. (9 reviews) - Email Communication Issues (8 reviews) ## Helpjuice Reviews ### 1. Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Heinz H. | Instructional Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Helpjuice?** The support is excellent. Constant improvement and the voting process for knowledgebase roadmap is very cool to see. Ai integration makes it easy for users to find what they are looking for through our gigantic knowledgebase. Change requests don't take longer than 2 days to implement. Make your knowledgebase exactly to your needs. They are extremely customizable **What do you dislike about Helpjuice?** The text editor for articles needs some improvement. Like automated image sizing. Integration with internal knowledgebases such as Confluence would be amazing. **What problems is Helpjuice solving and how is that benefiting you?** Customers need a place to be able to find their knowledge than can also connect through a SSO process for the public and competitors not to see our internal knowledge. ### 2. Time and Money Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany F. | Manager of Learning & Enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Helpjuice?** HelpJuice is very simple to use and very easy to teach for my team. There are a lot of helpful features available for customizing our help documentation **What do you dislike about Helpjuice?** There are some bugs we have encountered throughout our time and they are not fixed in the most timely manner or often communicated . **What problems is Helpjuice solving and how is that benefiting you?** It is a homebase for all of our help documentation ### 3. Very practical for our knowledge base **Rating:** 4.5/5.0 stars **Reviewed by:** Yohan U. | Support informatique, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Helpjuice?** Easy-to-use dashboard, ease of use for article creation. **What do you dislike about Helpjuice?** The article editor lacks customization in terms of layout. **What problems is Helpjuice solving and how is that benefiting you?** Unload the IT support ### 4. Overall very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent d. | Head of data and methodology, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** It does what I need to be done: sharing efficiently knowledge! **What do you dislike about Helpjuice?** Administration interface could be more user friend **What problems is Helpjuice solving and how is that benefiting you?** Sharing knowledge across multiple users in different companies. ### 5. Great and easy solution for a Help Center **Rating:** 4.5/5.0 stars **Reviewed by:** Jana P. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Helpjuice?** We've been using HelpJuice for a couple of years now, and it has consistently exceeded our expectations. One of the standout features is the high level of customization—it allows you to structure articles in exactly the way you need, with a wide array of publishing options that cater to different needs. The platform is intuitive, but what really sets it apart is the exceptional customer service. Their support team is incredibly responsive, usually providing valuable insights within a few hours, which has been invaluable for our team. Additionally, the frequent product updates ensure that the platform remains fresh and in tune with the latest industry needs. Overall, HelpJuice has been a reliable and efficient solution for our knowledge management needs. It was very easy to integrate, and we didn't need to make any changes on the integration side. Our team uses it daily to manage articles. **What do you dislike about Helpjuice?** The editor can be a bit buggy at times, and the process of saving new article versions could be faster. These are minor issues, but improvements in these areas would enhance the overall experience. **What problems is Helpjuice solving and how is that benefiting you?** We don't have to maintain our own knowledge base, and we have access to their customization team that helps us perosnalize customer experience according to our needs. ### 6. Stellar customer support and easy-to-use editor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** The Helpjuice editor is intuitive and very easy to use for simple, elegant article pages. The real stand-out, though, is the excellent customer support! **What do you dislike about Helpjuice?** There is some occasional bugginess when using the editor, but there's nothing I've not been able to work around. **What problems is Helpjuice solving and how is that benefiting you?** Implimenting Helpjuice's AI chatbot has let our customers find answers to their questions much quicker than the traditional search bar. ### 7. Helpjuice has saved us time **Rating:** 4.0/5.0 stars **Reviewed by:** Janette F. | Deputy Director of Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Helpjuice?** That customers can read our articles and do self help, saves customer support time **What do you dislike about Helpjuice?** Formatting reports can sometimes be tricky. If you put a numbered list, you can't add an image on one of the numbered steps, it will restart the steps after the image at 1. 2. 3. **What problems is Helpjuice solving and how is that benefiting you?** When customers need to know how to use the system, they can watch a video or read an article, it reduces support traffic ### 8. Helpjuice has been the perfect knowledge base tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Brenden M. | Info Services 1, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Helpjuice?** Tool is great for finding company resources. It also has a seemleess interface for writting new articles. As someone who uses it everyday I cant think of a better tool to intergrate into my workflow. **What do you dislike about Helpjuice?** Somtimes the AI tools do not work very well for finding articles. But this is to be exspected of AI tools. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice solves the "internal information problem" And what I mean by that is that with any company there is going to be all sorts of internal information. Policies practices how systems are setup. All of that information needs to be communicated to others at somepoint and so you ideally want to have it written down. Helpjuice makes that possible. ### 9. Helpjuice is easy to use & assistance are usually fast as it uses chatbot for help & assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Helpjuice?** Chatbot for assistance, it’s easier to get assistance on-time. Alternatively is through email with rapid response. **What do you dislike about Helpjuice?** A little complicated on editing. But still can be considered as user-friendly. **What problems is Helpjuice solving and how is that benefiting you?** Knowledge site editing. ### 10. Highly customisable knowledge base software **Rating:** 5.0/5.0 stars **Reviewed by:** Ben C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Helpjuice?** Managed to configure the helpjuice knowledge base to support multiple customer deployments and accessed solely via our own SaaS deployment. **What do you dislike about Helpjuice?** Initially struggled with some aspects, however support from Ahmed in customer success resolved this. **What problems is Helpjuice solving and how is that benefiting you?** Providing easily updated knowledge base for customer self service ### 11. Knowledge base content management made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. | Learning Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Helpjuice?** Helpjuice makes it easy to get a professional-looking knowledge base site up and running without the need for extensive web development. Using their simple-to-navigate dashboard, I can create new articles and manage existing content with ease. If you are familiar with using a cms like Wordpress then you will feel right at home with Helpjuice. If you are savvy with HTML they allow full customization of your site and offer some code snippets to get you started with additional features from their knowledge base site. I spend most of my work day on this platform and enjoy the speed I can get help articles updated compared to our old platform. **What do you dislike about Helpjuice?** The AI feature seem forced, I end up often deleting the suggested AI keywords and we elected to disable the AI search feature. I know it is a tech industry buzzword these days, but not everything needs the AI treatment just yet. For a knowledge base site that deals with a lot of technical program instructions, we need to make sure the steps to complete a process have been vetted and each click is accurate to what the user sees on the screen. We can't verify that the steps the AI feeds users are always accurate. I imagine my attitude regarding this will change over time as AI becomes more refined but right now we are electing to wait. **What problems is Helpjuice solving and how is that benefiting you?** We used to have our help content hard coded in HTML and bundled with the application executable, this required our Technical writers to understand HTML and prevent us from creating quick help updates as we had to wait for each new program version to be released. With Helpjuice we can move a lot faster and manage our help content more efficently. ### 12. Easy to use - maybe too easy? **Rating:** 4.5/5.0 stars **Reviewed by:** Misael C. | Senior UX Visual Designer, Design, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Helpjuice?** Helpjuice is really easy to use. Their team is always responsive and available to assist at any point, making the setup process simple after you learn the basics. One amazing feature is the ability to import any existing documentation, which makes transitioning to the platform even easier. Their customization tools, for designing and updating your KB, provide a level of control that I haven't seen anywhere else. I appreciate how articles can be related to one another and tagged with keywords—something we've used to help onboard new hires by grouping important articles for them. Beyond ease of use, the content management features at Helpjuice are also impressive. You can assign user permissions and collaborate on content creation across different teams, which is great on larger projects. We meet with their support staff on a weekly basis, so we always feel up to date on the latest and greatest. From setup to everyday use, Helpjuice has exceeded our expectations, and I’d recommend it without hesitation. **What do you dislike about Helpjuice?** Helpjuice has many pros, but a select set of cons. There are certain aspects that could be improved. The more advanced components, like the tables editor, can feel rather clunky and it can take a while to get right. It’s just not as intuitive as the rest of the platform. You might have to spend some extra time practicing on dummy pages to get solid grip on these features. New users might struggle a bit when they're first getting started. Creating content han feel static and outdated at times. Almost too simplified.The formatting options aren’t as great as I’d like or as easy to use. What you see in the editor doesn’t always match how the final version looks, which can be frustrating. It feels like an outdated WordPress setup. The platform could also benefit from more integrations—specifically with CRM or ticketing tools for handling knowledge base updates. These improvements would make the user experience much smoother and more dynamic. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice addresses the challenge of consolidating and managing a high volume of SOPs across multiple internal lines of business (LOBs). As a Senior UX Designer and project manager overseeing several migration projects, I find the platform’s ease of use and customization features incredibly valuable. It streamlines the process of setting up a KB, so that it's easier to import and/or write and design an SOP. That saves us a lot time. Being able to import existing documentation and fully customize the KB is great. Finally, the user permissions feature is great for collaboration, allowing multiple stakeholders to contribute directly and efficiently. It makes my job a lot easier and it ensures a smooth and organized migration process. ### 13. Our customers love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Helpjuice?** HelpJuice was super easy to implement and easy for our non-technical team to use and manage. And the UI makes it easy for our customers to find what they need. **What do you dislike about Helpjuice?** That we didn't find it sooner. Any niggles were quickly rectified by the support team. **What problems is Helpjuice solving and how is that benefiting you?** Serves as a dynamic User Guide and content management system. ### 14. Simple and intuitive tool with robust features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Helpjuice?** It is so easy to use, and new features are constantly being developed. Customer feedback is well-prioritized. Support is super helpful. The web-based platform means I don't have to use up too many resources on my computer which is a major plus when it comes to writing software documentation. **What do you dislike about Helpjuice?** Some design customizations still require a decent amount of HTML and CSS knowledge, and there is no way to preview what your knowledge base will look like if you simply change the theme. **What problems is Helpjuice solving and how is that benefiting you?** We needed an in-app user guide for our SaaS product. ### 15. Great platform that never disappoints with its features. **Rating:** 5.0/5.0 stars **Reviewed by:** Cory V. | Lead Trainier, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Helpjuice?** I love how it allows me to compress information so that only what my clients need is visible. As an everyday user I appreciate the dashboard and customer metrics they provide and how easily I can access them. **What do you dislike about Helpjuice?** Helpjuice has yet to disappoint me with either their product or customer service but really large article sometime get a little slow to load. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice provides me with a streamlined place and method for getting the information my clients need packaged up and available to them. ### 16. The tooling and support from Helpjuice has been amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** Clean UI that is easy to navigate and use, great features that work and amazing support from the team that works to get our requests completed **What do you dislike about Helpjuice?** Could use some more features targeted towards internal teams and documentation **What problems is Helpjuice solving and how is that benefiting you?** Content creation and translation. Also creating a clean UI for our customers and agents that will improve the overall customer experience. ### 17. Easy, Affordable, and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Shauna S. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Helpjuice?** We originally needed to find a platform that could house our knowledge base, both externally for clients and internally for employees. We searched and tried multiple services and weren't happy until we found HelpJuice. We get great support from the team when we need assistance. The system is super easy to use from admin to user level. Plus, the AI chat that just launched blew us away. We built one with Zoom and it was creating a not-so-favorable client experience. Once we used HelpJuice it was a game changer. We enjoy that it also works for internal articles as well. The user experience has changed with it. We love HelpJuice! **What do you dislike about Helpjuice?** As the company has grown, the response rate has become longer. Not a terrible thing, but when you're used to someone getting back to you promptly and that changes, you notice. Also, they are starting to charge for customizations. **What problems is Helpjuice solving and how is that benefiting you?** Providing self-service knowledge base to clients and employees. Assiting with an AI chatbot that searches the KB. ### 18. Helpjuice is Revolutionizing Our Online Help Environment **Rating:** 5.0/5.0 stars **Reviewed by:** Bob M. | International Controller, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Helpjuice?** We have been using Helpjuice for over a year. We migrated more than 600 help documents out of a dizzying pile of loose Google Docs. Our users are primarily around 400 employees seeking help on internal tools and policies, so getting them comfortable with Helpjuice has been fairly easy as they are repeat customers (vs. the general public which may come in only once). --Our users like the search features, a real advance from the old way. --I like that we can assign owners to each article so that they can be effectively maintained. --The editor is easy to use --The accordion feature on articles makes it easy to compress longer/complex articles into bite-sized pieces. --Our content editors give us high marks --Connecting it to Okta so we can separate internal & external articles is great. --Easily able to brand the Helpjuice site with our own labeling. Our employee/users do not even realize it is Helpjuice behind the scenes. --Analytics on what searches result in what articles (helps us hone our content/titles to fit better). --Powerful automated translation into multiple languages. We are a global corporation with offices in many countries. Helpjuice enabled us to get our content into 15+ languages instantly. --Glad we could turn off the "popular articles" threads. We currently have seven unrelated teams using one Helpjuice instance, so what is popular for one (or the most popular overall, actually), is absolutely irrelevant to every other group. **What do you dislike about Helpjuice?** The least helpful parts are more likely a result of our unfamiliarity with the tool vs. actual limitations. And these concerns are all minor. A good help site filled with articles must have good analytics so that content owners can know what articles are hitting the mark. --The analytics are language-specific instead of master article. When trying to track article activity, we have to export the entire analytics and painstakingly combine activity in a spreadsheet. **What problems is Helpjuice solving and how is that benefiting you?** We run the financial operations for a global corporation with offices in 150+ countries. While English is the most common language in finance offices, many users have limited English ability. Getting our help materials into 15+ languages instantly has been a real benefit to us. Our MAIN reason for even seeking out a product like Helpjuice, and then selecting it specifically, was our desire to get out of the lowest common denominator: Google Docs. Google Docs is super easy to use and universal among our teams, and collaborative. But in terms of a Knowledge Base it is horrific. Multiple copies show up, who has access or not, content is out of date, and just searching is a pain when common words return hundreds of results. Helpjuice enables us to assign every article to a specific team so that the team can know the ONE place that article is store... so much easier to keep it up to date. Also, we have identified FIVE major types of documentation: (1) Quick Reference Guides for common tasks, (2) Detailed instructions for the Quick Reference Guides (same content only much longer), (3) Technical documentation (our developers need to know in detail what's going on behind the scenes... when X button is pressed, why does it do Y and not Z?), (4) Policy, (5) FAQs. Being able to have all of those in one place, and hyperlinked, is awesome. ### 19. The best platform for building your customized help center **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasia S. | Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Helpjuice?** What I like best about Helpjuice is its intuitive interface, powerful search functionality, endless customization options, and friendly support team that’s always ready to help. **What do you dislike about Helpjuice?** As for the negatives, it’s difficult to say because we haven’t found any so far. I can only mention that the chatbot icon could be slightly bigger in design, but that’s just a minor feature improvement suggestion. The platform is great **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice makes it so much easier to keep all our knowledge in one place. Our team and customers can quickly find the answers they need, which means less time spent answering the same questions over and over. It’s been a huge time-saver and has really improved how we share information and support our customers. ### 20. An effective, well-built documentation site for most needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Helpjuice?** It's easy to understand the editor, and once you have a grasp on how everything works, it's relatively simple. There are folders (categories), articles, tags, a search bar, document uploads, etc. It has all the basics and is easy to start on. You can add any file type as far as I know to an article. Great privacy controls, tracking who is visiting articles, who is logging in, who can see certain articles, etc. You can easily import from many other areas, such as Word, PDF, HelpScout, Zendesk, Excel, CSV, etc. I believe it depends on your business plan, but you can request professional help for many things, such as site customization or importing. **What do you dislike about Helpjuice?** The editor is simple, but lacks a lot of features. For example, centering images sometimes doesn't work for no apparent reason. I've noticed bugs when editing very long articles with many tabs and sub-groups (accordions). I'll edit a section and it won't save unless I refresh the page, etc. It has an HTML editor but the style usually doesn't carry over very well and using the HTML editor is a lot more pain than it's worth (coming from an HTML dev). Navigating the file uploads can be time consuming if you have many many files. The API is not super well developed. For example, you can export very comprehensive user data from the site, but if you make an API request for it you don't get as much information. If you don't use APIs don't worry about this. If you do, expect some extra development time. **What problems is Helpjuice solving and how is that benefiting you?** It's a brilliant way to connect many products or documentation under one roof, and split them into teams with different visibility rather than having multiple sites. ### 21. Excellent experience with Helpjuice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Helpjuice?** Great responsiveness for queries and customisations, and excellent training provided for our team members. Lots of features and easy to implement. **What do you dislike about Helpjuice?** Nothing to dislike, just the usual about getting familiar with a new platform and getting it embedded into all our departments **What problems is Helpjuice solving and how is that benefiting you?** Centralising our content and getting it out of OneNote/OneDrive/Sharepoint (eventually) ### 22. Very easy to understand as a tool. **Rating:** 4.5/5.0 stars **Reviewed by:** RJ U. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Helpjuice?** Ease of use. I can easily understand how to use each features. The support is amazing! **What do you dislike about Helpjuice?** I feel like it is still in the early stages. I experienced a couple of bugs and features needs improvement but does the job and works for us as a company. **What problems is Helpjuice solving and how is that benefiting you?** We want our customer and team members to be self-sufficient. ### 23. Excellent customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Helpjuice?** We have very specific customization needs and they were the only product that afforded us what we needed. **What do you dislike about Helpjuice?** The editor lacks some of the page design features that I think should be available. There are features that are being sold as being part of the product that don't really work. **What problems is Helpjuice solving and how is that benefiting you?** Very specific customization for how to secure the knowledge base for our users. ### 24. Impressive knowledge base software **Rating:** 4.0/5.0 stars **Reviewed by:** Ed M. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Helpjuice?** Helpjuice is easy to use and customise. The support team are very helpful and able provide assistance with technical questions and content migration. The product is competitively priced. **What do you dislike about Helpjuice?** We are still working to optimise the search function in our knowledge base, and this is slightly more challenging than expected. However, the support team are being helpful in resolving this. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice provides a single location to store, organise and search for our resources. ### 25. I have had very good experience with them **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Helpjuice?** friendly user interface makes it very easy to navigate and work on it. **What do you dislike about Helpjuice?** It takes a bit longer to load, if that problem is solved, it is the best software. **What problems is Helpjuice solving and how is that benefiting you?** It is providing me a complete platform for me to build our knowledge base which our customer can use and get help from. ### 26. Superb Knowledge Base with AI Capabilities and Supportive Team **Rating:** 4.5/5.0 stars **Reviewed by:** Prince Ralen A. | Operations Associate - Print Capabilities 2, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Helpjuice?** Helpjuice is a great tool in keeping our Knowledge Base and with their added AI Capabilities, our entire team can easily find the answers/information that they need! The team behind HJ is super helpful and caters all our needs as well! Kudos! **What do you dislike about Helpjuice?** Editor tool can be improved in terms of customization options. **What problems is Helpjuice solving and how is that benefiting you?** Helps us and our users find the right information through it's AI chatbot. ### 27. Great for getting product documentation up and running **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Helpjuice?** We've been using Helpjuice for 3several years - it is a great CMS to quickly set up your knowledge base. Helpjuice has several features that support rapid documentation creation and the Support team is extremely helpful. **What do you dislike about Helpjuice?** File management could be more streamline **What problems is Helpjuice solving and how is that benefiting you?** Self-service for customers and employees on our product ### 28. Easy way to Provide detailed SOPs for Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph V. | Sr. Manager Logistics, Quality, and Inventory Control, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Helpjuice?** Helpjuice excels in providing a user-friendly interface that simplifies the creation of detailed SOPs and operational guides. It allows users to produce professional, polished documentation quickly and ensures everything is well-organized for efficient operations. Producing SOPs is very easy and Help Juice provides tools to communicate processes in helpful ways. **What do you dislike about Helpjuice?** The file structure can feel overly rigid and hierarchical, limiting flexibility. Additionally, the platform would benefit from more robust tagging and linking options to better connect related articles and improve navigation. **What problems is Helpjuice solving and how is that benefiting you?** Helpfuice has provided me with the ability to quickly develop and publish SOPs to keep processes up to date in an easy to understand document. ### 29. Helpjuice is a great knowledge base tool **Rating:** 4.5/5.0 stars **Reviewed by:** Todd B. | Software Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Helpjuice?** We have been using Helpjuice for several years and it has worked really well for us. Helpjuice worked with us to bring over our old knowledgebase articles and configure the site how we desired. Since then it has been very easy for our tech writing team to update and publish new articles. We have made subsequent updates to the style of the site and Helpjuice has always been very helpful in assisting with these updates. Overall we have been very happy with this platform. **What do you dislike about Helpjuice?** There really is not much we dislike about Helpjuice. The only thing we have not been able to do is update the search algorithm with custom logic. This has not been a big deal as the search feature is just fine, but it has been the only customization we have desired to do that we could not easily achieve. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice has helped us get documentation about our products to our users in an easily consumable format. This has been a big help in onboarding new customers and helping existing customers answer questions without having to contact our tech support team. The admin site is easy to use and makes it easy for our tech writers to create new content and publish it. ### 30. Helpjuice helps accelerate the juices of your coworkers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Helpjuice?** It's easy to use and user friendly. You can do a lot of customization with how your deployment appears, and the Helpjuice team has always been super helpful in making that customization possible. Writing and categoryizing articles is super easy and fluid. They appear to use some sort of Google word processor, so it can feel very familiar if you are using Goolge suite. **What do you dislike about Helpjuice?** The search function can sometimes be a little wonky. It'll at times dig deep into articles to find the right data, but other times it will show you a wide variety of articles that are not close to your search topic. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is being used as an internal repository for articles about all aspects of our business. ### 31. Solid Dedicated Knowledge Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** Helpjuice manages all our knowledge in one central, searchable location. It continues to evolve and grow as a platform. It has all the permissions we need to setup a robust and accurate knowledge base for our community. **What do you dislike about Helpjuice?** Lack of integration with ticketing system. **What problems is Helpjuice solving and how is that benefiting you?** We use it to teach people to fish! ### 32. Simple yet powerful knowledge base tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Helpjuice?** Helpjuice was easy to set up and has been easy to use ever since we started to use it. Whenever any issues cropped up, customer support reacted promptly and swiftly. **What do you dislike about Helpjuice?** I don't have any major improvements to suggest. **What problems is Helpjuice solving and how is that benefiting you?** We publish all our how-to guides and tutorials onto our helpjuice knowledgebase. ### 33. Helpful support, always adding new features **Rating:** 5.0/5.0 stars **Reviewed by:** Yisroel B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Helpjuice?** The ability to have in the same article public and internal information **What do you dislike about Helpjuice?** The dropdown button options needs improvement More font options. pasting in text messes up the format **What problems is Helpjuice solving and how is that benefiting you?** The new AI search help bar will help customers and staff find the answers by themselves. ### 34. Great system to utilize and organize documentation and help documents **Rating:** 4.5/5.0 stars **Reviewed by:** Gregory J. | Core Financial Solutions Director - Global Finance Team, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Helpjuice?** Ability to organize documents in a hierarchy, ability to link articles across folders so only need to enter information in once, translation ability, can utilize different roles, can have data behind Okta/SSO **What do you dislike about Helpjuice?** The article search function is not always as helpful in finding articles. When comments are made in articles, it is difficult to see where the reference is after receiving the email. It would be great to have it link to the section in the article as well. Article feedback - why do we have to go to a separate screen to see the feedback instead of have it show on the edit article page? Would be great if we could have direct access to the actual full database of analytics rather than curated reports and data. **What problems is Helpjuice solving and how is that benefiting you?** Providing our internal company knowledge base, self-help for employees, ### 35. Easy to use and feature rich platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Helpjuice?** The many customization options for article and the homepage. It's easy to use and intuitive even for someone that is not incredibly tech savvy. **What do you dislike about Helpjuice?** The Swifty AI results could definitely be improved. It's difficult to tell which article the information is coming from and search results are only highlighted from the title of the article and not from the content. It would be ideal to be able to choose between the native HJ search and AI search. **What problems is Helpjuice solving and how is that benefiting you?** We have a lot of content that needs to be regularly monitored and updated due to the nature of our business and users need to be able to easily consume the information. The different options for formatting articles is very helpful with organizing the content in an easily digestable way. ### 36. Uncomplicated with awesome support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Helpjuice?** One can really customize the interface of the Knowledge Base very individually. Additionally, the support is incredibly helpful and responds reliably. **What do you dislike about Helpjuice?** Individualization has its limits in some areas, for which a customization request must then be sent. In some cases, I would like to do it myself, but that is not possible. However, this has actually happened very rarely so far. **What problems is Helpjuice solving and how is that benefiting you?** We need a knowledge base that supports our customers in operating our systems and applications. ### 37. exceeded my expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Kuro S. | Quality Assurance, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Helpjuice?** The ai and the chat support is amazing and works a lot better than I expected when I heard that we where gonna use "AI". It's easy to learn, easy to make articles and easy to use the ai/search tools available (and quick load times) **What do you dislike about Helpjuice?** Some features I want isn't there yet but there is a great "Suggestions" forum that the team seems to take seriousely so I don't think that will stick around for long **What problems is Helpjuice solving and how is that benefiting you?** Helps agents find the information quickly and easily without having to remember what article they're looking for. they just have to ask the ai and boom. information right at their fingertips. and since the ai only uses information we've already added and not from the broader internet we can make sure it's correct. ### 38. Good value for the money **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Helpjuice?** 1. Easy to get started. If your KB is simple in organization (top-down organization of folders with individual articles), it is a quick go 2. Support responsiveness. I've often gotten quick answers to my questions, during all phases (evaluation, implementation, customization, and troubleshooting) 3. Wide variety of features. While we didn't take advantage of all of them, we appreciated that they had article workflow, different roles (contributors to collaborators), abilities for users to suggest edits, a robust API, and more. **What do you dislike about Helpjuice?** 1. The editing experience was quite rickety. We often lost edits and comment threads, and we were often not sure if anything was actually sticking / being saved. Each iteration of the "new editor" became more-and-more complicated & slower. 2. API permissions. If I wanted a user to be able to do anything with the API, I had to make them an admistrator, which was a non-starter. 3. Restricted access was complicated. We had a private area of our KB we wanted only certain customers to access — gating that area would require either purchasing an obscene amount of additional seats (one for every customer user who wanted to access), or a complicated process of generating a tokenized URL that we had to share amongst multiple customers. **What problems is Helpjuice solving and how is that benefiting you?** We needed a KB to support a wide variety of personas — not just end-users at our customers, but also architects, marketing, and sales engineers. We were able to use HJ to effectively craft a single KB that met all of those needs, including development of shared (reusable) content that replicated across multiple pages. ### 39. Highly customizable, easy to use, and their support responds quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Axel C. | Self Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Helpjuice?** It is a platform specialized in help centers. They offer more native customization options than other platforms. It is quite easy to use. They have good customer support. **What do you dislike about Helpjuice?** They can present some issues from time to time. **What problems is Helpjuice solving and how is that benefiting you?** We need more precise metrics such as, for example, contact rate per article. ### 40. Competent Help Center Option **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Helpjuice?** It's releatively easy to get started and their team and customer support is excellent **What do you dislike about Helpjuice?** It's interface and orgnaization structure requires a lot of learning and sometimes doesn't make sense from a UX perspective. They also need to work on communication with clients as a lot of email campaigns seem to be siloed and I don't think they realize how much they are emailing clients. **What problems is Helpjuice solving and how is that benefiting you?** Basic Help Center system that needed to be adapted to our branding. ### 41. Rocky start, but presently satisfied **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Helpjuice?** I started with Helpjuice early on. It wasn't the smoothest experience, but their support staff has been very helpful. The Swifty chatbot has been quite useful as well. I like that it's been a solid Knowledge Base platform so far. **What do you dislike about Helpjuice?** There are a few formatting bugs. Additionally, line spacing in the new editor is a simple feature request people have been asking for a long time, but it hasn't been implemented yet. **What problems is Helpjuice solving and how is that benefiting you?** Knowledge resource and chatbot have been helpful. ### 42. Okay if you need a cheap solution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Helpjuice?** It's extremely affordable, and the team behind it is trying its best. **What do you dislike about Helpjuice?** The UI can feel a bit clunky, and it's not as smooth an experience if you have tons of people editing and uploading articles, categories, etc. **What problems is Helpjuice solving and how is that benefiting you?** It helped us set our handbook which is now well organized and relatively easy to browse. ### 43. A great solution for documentation. **Rating:** 4.0/5.0 stars **Reviewed by:** Marla M. | Global Adoption and User Support Leader, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Helpjuice?** The ability to give multiple levels of rights for documentation creation. **What do you dislike about Helpjuice?** Language translation structure is challenging. When a folder in the original language is moved, the language structure does not follow. **What problems is Helpjuice solving and how is that benefiting you?** Having a central place for documentation that is easy to search with the ability to have embedded articles from other locations so that there is a single source of truth. We have information that needs to be in different documentation for different products, that information only needs to be written and updated on one location and it updates everywhere it is located. ### 44. Intuitive and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Helpjuice?** Helpjuice is easy to use and it's rich article editor offers plenty of options to make an article feel customized and dynamic. I work with a lot of quickly changing content, and Helpjuice gives me the freedom to equip other departments with the tools to make their own updates and changes, but still maintain consistent brand standards across content categories. **What do you dislike about Helpjuice?** They are responsive when it comes to home page customization, but I wish it was easier to make formatting and layout changes on my own. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice allows me to streamline content updates across departments and easily publish new information. ### 45. Powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Helpjuice?** Helpjuice does everything you expect from a knowledge base. **What do you dislike about Helpjuice?** It has been great. Easy setup, and easy to customize. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is allowing our team to spend less time answering the same questions over and over again. ### 46. Easy to Use and Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Helpjuice?** The team at Helpjuice have been very helpful in setting up our knowledge base and customizing it to fit our needs. **What do you dislike about Helpjuice?** We've experienced some issues with updating articles and formatting. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice helps us provide support documentation that can be accessed at anytime. ### 47. A great tool for managing several KBs with different languages **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Helpjuice?** It's super easy to manage several knowledge bases with different languages and sync them together. **What do you dislike about Helpjuice?** Development suggestions are rarely fixed. **What problems is Helpjuice solving and how is that benefiting you?** It helps us share knowledge in several languages - covering our needs in different markets. ### 48. HelpJuice as a Knowledge Base for your Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Cecilia Macarena H. | Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Helpjuice?** What I like best about HelpJuice is that it allows for very specific permission settings for each article, category, or subcategory, enabling us to grant access to sensitive information only to those who truly need it. **What do you dislike about Helpjuice?** The only thing that I think could get better is the speed of the backend of the platform, meaning the dashboard where you can edit the articles. **What problems is Helpjuice solving and how is that benefiting you?** It helps us centralize all official and updated information in one place, giving employees the ability to always access the correct and current information without relying on someone else to respond to their questions. ### 49. Finally a place where we can have all the documentation organized and readily available **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro S. | Business Intelligence Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Helpjuice?** I love the Category > Sub-Category > Article logic, ESPECIALLY the ability to use one article in multiple categories. **What do you dislike about Helpjuice?** I would like to add articles directly into my company's website. **What problems is Helpjuice solving and how is that benefiting you?** We used to have all of our documentation and internal articles scattered in Google Drive. It helps me categorize all the information and display it in a way that helps our users/colleagues navigate. ### 50. Helpjuice helped our support team build an internal knowledge base for processes and onboarding **Rating:** 3.5/5.0 stars **Reviewed by:** Filipe M. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Helpjuice?** search function, division in folders/sections, visibility management **What do you dislike about Helpjuice?** External tool, hard to embed into a product **What problems is Helpjuice solving and how is that benefiting you?** Having a central place to write all of our team's processes, frequently encountered questions and issues, Helps with onboarding new team members, And allows us to share FAQ's with external users ## Helpjuice Discussions - [What is a knowledge base software?](https://www.g2.com/discussions/what-is-a-knowledge-base-software) - [What is Helpjuice used for?](https://www.g2.com/discussions/what-is-helpjuice-used-for) - [...](https://www.g2.com/discussions/1157) - 1 upvote - [...](https://www.g2.com/discussions/1156) - 1 upvote - [...](https://www.g2.com/discussions/1155) - 1 upvote - [View Helpjuice pricing details and edition comparison](https://www.g2.com/products/helpjuice/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+17%3A48%3A01+-0500&secure%5Bsession_id%5D=b7be43de-7ba8-404f-b2bd-e099829d4268&secure%5Btoken%5D=c0e4a44f757d2b6236f9d91429b970b01b8606c6243d35bdafa51412925ec1d6&format=llm_user) ## Helpjuice Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Appcues](https://www.g2.com/products/appcues/reviews) - [Blackbaud School Website System](https://www.g2.com/products/blackbaud-school-website-system/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Oracle SSO](https://www.g2.com/products/oracle-sso/reviews) - [Proactivanet](https://www.g2.com/products/proactivanet/reviews) - [SAS Viya](https://www.g2.com/products/sas-sas-viya/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Helpjuice Features **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments ## Top Helpjuice Alternatives - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (514 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,648 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,259 reviews)