--- title: Helpjuice Reviews meta_title: 'Helpjuice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 379 reviews by the users' company size, role or industry to find out how Helpjuice works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 379 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Helpjuice Reviews **Vendor:** Helpjuice **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.7/5.0 **Total Reviews:** 379 ## About Helpjuice Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing. ## Helpjuice Pros & Cons **What users like:** - Users value the **ease of use** in Helpjuice, highlighting its straightforward UI and quick customer support responsiveness. (121 reviews) - Users appreciate the **helpful customer support** from Helpjuice, resolving issues quickly and efficiently for all teams. (102 reviews) - Users highly value the **amazing customer support** from Helpjuice, appreciating the quick and effective assistance provided. (93 reviews) - Users value the **user-friendly features** of Helpjuice, including easy uploads, a convenient dashboard, and excellent support. (81 reviews) - Users value the **customization features** of Helpjuice, enhancing their ability to tailor information for client needs. (73 reviews) - Customizability (61 reviews) - Knowledge Base (54 reviews) - Easy Setup (45 reviews) - User Interface (44 reviews) - Intuitive (41 reviews) **What users dislike:** - Users face **editing difficulties** , including slow performance, formatting issues, and problems with auto-save and translations. (36 reviews) - Users find the **limited customization options** frustrating, as they feel it hinders their ability to adapt the tool. (31 reviews) - Users note that **formatting issues** hinder their experience with Helpjuice, especially regarding templates and article appearance. (30 reviews) - Users find the **editing limitations** of Helpjuice frustrating, as they face issues with comments and formatting inconsistencies. (22 reviews) - Users find the **learning curve steep** due to unclear terminology and limited multilingual support in Helpjuice. (20 reviews) - Users feel the **AI limitations** hinder usability, lacking flexibility and effective search capabilities for better information retrieval. (16 reviews) - Users face **missing features** , such as buggy multi-language support, limited editing functions, and navigation issues. (16 reviews) - Software Bugs (14 reviews) - Email Communication Issues (13 reviews) - Search Limitations (13 reviews) ## Helpjuice Reviews ### 1. HelpJuices provides a centralized knowledge hub for FlowWright **Rating:** 4.0/5.0 stars **Reviewed by:** Ravi R. | Tech Content Writer, Product Tech Support, Client relationship management., Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Helpjuice?** HelpJuice serves as a single source of truth for all our product documentation, FAQs, and how-to guides. This feature prevents information silos and ensures consistency to manage the help literature. Our customers can find answers to their questions independently, reducing the number of support tickets and allowing our support team to focus on more complex issues. The advanced search capabilities enable our customers to quickly find the information they need within the product knowledge base. HelpJuice offers features like collaborative editing, version control, and workflow approvals, enabling our software and marketing teams to create, update, and manage content efficiently and accurately. HelpJuice provides detailed analytics on user engagement and search trends. This insight helps us to fix the knowledge gaps and optimize the help content. **What do you dislike about Helpjuice?** Within the HelpJuice knowledge base UI, articles grouped by category can be sorted alphabetically or have new articles listed at the top. But when we look up the published pages, the articles do not exhibit the same list order. The white spaces included intentionally inside the article are removed after the article is published. **What problems is Helpjuice solving and how is that benefiting you?** Most important. HelpJuice has empowered our users to find the answers themselves, by creating a comprehensive, easily searchable knowledge base with FAQs, how-to guides, and troubleshooting steps. ### 2. The Knowledge Base Powerhouse That Transformed Our Software Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Ilya K. | Head Of Technical Support, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** Implementing Helpjuice into our software ecosystem has been one of the most impactful decisions we’ve made for improving both internal efficiency and customer onboarding. From day one, Helpjuice has proven itself as more than just a knowledge base—it's an onboarding accelerator, a support deflector, and a central hub for continuous learning. 🚀 Streamlined Onboarding for Users and Teams We originally adopted Helpjuice to support our documentation needs, but it quickly became a core component of our onboarding strategy. The intuitive layout, customizable templates, and powerful search make it effortless for new users and team members to find what they need—fast. Instead of sifting through scattered resources or waiting on support, new users are guided through our software confidently using structured, searchable articles and walkthroughs. 💡 Smart, Customizable, and Scalable Helpjuice’s customization options allowed us to brand our knowledge base to match our product’s aesthetic and voice, helping create a seamless transition from product to support content. As our product evolves, Helpjuice keeps up—version control and article history allow us to update content fluidly without losing track of changes. 📈 Support Deflection That Works Since launching Helpjuice, we’ve seen a measurable reduction in repetitive support tickets, allowing our team to focus on high-impact issues. The analytics dashboard gives us visibility into what users are searching for, helping us proactively fill knowledge gaps and continuously improve our content. 🤝 A True Partner in Growth What sets Helpjuice apart is not just the platform, but the support team behind it. They’ve been proactive, responsive, and genuinely invested in our success—from onboarding to customization help to best practices. **What do you dislike about Helpjuice?** The article editor, while functional, could benefit from more advanced formatting options.It's not a dealbreaker, but there's a small room for UX refinement. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is solving three major problems for us: Scattered Knowledge & Support Bottlenecks: Before Helpjuice, documentation was fragmented across shared drives and internal tools. This made it hard for users and team members to find answers quickly. Helpjuice centralized all our product knowledge into one organized, searchable hub—drastically reducing support queries and internal confusion. Onboarding Inefficiency: New users often relied on 1:1 training or support tickets to get started. With Helpjuice, we’ve created a self-serve onboarding experience using step-by-step guides, videos, and FAQs—saving us time and scaling our onboarding without additional headcount. Lack of Insight Into User Needs: Helpjuice’s built-in analytics show us exactly what users are searching for (and not finding), allowing us to continuously improve our content and proactively address gaps. ### 3. Helpjuice saves us more than 100 human hours per month **Rating:** 5.0/5.0 stars **Reviewed by:** Monserrat R. | CREATIVE CONTENT CREATOR, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** Since we started using Helpjuice, our customer service has completely changed. It helped us resolve frequent questions, improve support, and above all, save the team's time. Easy to install and even easier to maintain! Our customers love it because they find what they need in seconds, and we love it because we can focus on high-impact tasks. One of the best operational decisions we've made. **What do you dislike about Helpjuice?** The truth is that I love Helpjuice. It has solved issues for us that used to take up hours and hours. Since we started using it, we save more than 100 human hours per month (really!). I have no complaints, on the contrary: it has been one of the best decisions we've made to improve support and customer experience. 💚 **What problems is Helpjuice solving and how is that benefiting you?** Repeated questions from the team and clients: Before, they asked you the same thing a thousand times: how to split bills, how to set up tips, how to make a cut... now all that is in one place. Time lost in 1-on-1 support: Each question involved a message, a call, or an email. With Helpjuice, users help themselves and you get that time back. Disorder in documentation: They had information in Docs, Sheets, emails, loose notes. Now everything is centralized, with a search function and organized by topics. ### 4. Amazing platform...lots of great tools to help you manage your organization's knowledge. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott B. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Helpjuice?** We’ve been using Helpjuice to manage our internal knowledge base, and overall it’s been a solid platform. The WYSIWYG editor is user-friendly and makes it easy for our team to create and update content without needing any technical expertise. The interface is intuitive, and formatting content feels more like editing a Word doc than working in a CMS, which is exactly what we needed. The review and approval tools are helpful for maintaining content quality. Being able to assign drafts, add comments, and track revisions adds a level of control that’s important for accuracy—especially when multiple contributors are involved. Admin tools are straightforward and give us the flexibility we need to manage users, set permissions, and monitor engagement. It’s not overly complex, but it covers what you need to keep things organized. **What do you dislike about Helpjuice?** For starters, more flexibility in layout customization would go a long way. Right now, you’re fairly locked into a specific structure and visual style unless you’re willing to dive into custom code. For teams that want to tailor the knowledge base to match brand standards or improve usability for different audiences, that limitation can feel a bit restrictive. Analytics could also use a boost. While the basic metrics are there—like views, searches, and time on page—the insights aren’t always actionable. It’s hard to dig deeper into patterns or understand how users are interacting with content over time. Better filtering, tagging, and historical comparisons would help us spot trends and make more informed decisions about what’s working (and what’s getting ignored). Even with these gaps, Helpjuice still delivers on its core promise: making internal knowledge easy to create, manage, and access. It’s not perfect, but it gets the important stuff right—and that counts for a lot. The Support team is also VERY accessible and always willing to listen. **What problems is Helpjuice solving and how is that benefiting you?** We’ve had an ongoing issue where you can ask 20 people the same question and get 15 different answers. That kind of inconsistency creates confusion, slows down decision-making, and ultimately chips away at trust in our internal processes. Helpjuice is helping us solve that by centralizing our knowledge and making it easy to maintain a single source of truth. By creating a structured, searchable knowledge base, we’re able to ensure that everyone—regardless of department or tenure—has access to the most accurate, up-to-date information. Instead of relying on memory, tribal knowledge, or digging through old emails and documents, our team can quickly find what they need, when they need it. It’s also helping us shift the culture from “just ask someone” to “check the KB first,” which saves time, reduces interruptions, and empowers people to be more self-sufficient. Long-term, we’re expecting this to improve onboarding, reduce errors, and streamline how we operate day-to-day. ### 5. The best knowledge base platform with outstanding support **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa M. | Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** Helpjuice is incredibly easy to use for both admins and our end users. The interface is intuitive, clean, and fast to navigate. Their customer service is unmatched. Every customization request we’ve had has been handled quickly and exactly as requested. The flexibility of the platform allows us to tailor our knowledge base exactly how we want it. Helpjuice is proactive, responsive, and always goes above and beyond to help. **What do you dislike about Helpjuice?** There’s not as much flexibility out of the box when it comes to layout or design of actual articles, but since they offer customizations and access to HTML/CSS, it’s an easy fix. Their team makes adjustments quickly, so it’s never been a real limitation for us. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice has helped us significantly reduce support cases by providing clear, easy-to-find answers for our users. It’s also been a key part of how we train and onboard new users—giving them a self-serve resource to learn at their own pace. By centralizing all of our knowledge in one place, it saves our team time and empowers our users to get the information they need quickly. ### 6. Extremely simple interface **Rating:** 5.0/5.0 stars **Reviewed by:** Nicky R. | Marketing Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** Helpjuice is very easy to use. The layout is clean and simple. Updating articles is very easy to do, and I love that you can collaborate with other members of your team. One of my favorite features is that if you make a change to a key term, you can change it in one spot on Helpjuce and it will automatically update it across the entire user's guide. I also like how it matches my website theme for brand consistency. Another favorite feature is that I will get an email alert when there have been multiple searches for a term we might not have in our guide. That gives us the opportunity to update our guide to better help our customers. Customer support is also very efficient and helpful. **What do you dislike about Helpjuice?** I can't think of anything off the top of my head that I dislike about Helpjuice. **What problems is Helpjuice solving and how is that benefiting you?** Being able to provide an easy and clear users guide experience for our customers. ### 7. Got us up and running with a full-featured knowledge base in no time! **Rating:** 5.0/5.0 stars **Reviewed by:** Scott P. | UI/UX Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** My company was looking to move from a static, in-house help center to a knowledge base. We found Helpjuice and were impressed by the amount of features offered for the reasonable price. They helped us to set up our knowledge base (which included three different brands, which they were able to integrate together) and were always quick to respond to customization requests and help concerns. It's easy to add and maintain content, even across our different brands. We launched our new knowledge base with Helpjuice a little over a year ago and it's still going strong! They continue to grow and add new features. They've tweaked their pricing model as they've grown but it remains reasonable. We've seen the usage of our help content go up and frequency of customer calls go down, which saves our company time and money and leaves the customer more satisfied since they can find solutions on their own without having to call. **What do you dislike about Helpjuice?** We did run into some issues with integrating one of the new AI features. It worked great within the Helpjuice knowledge base, but we couldn't get it to work in our web application. However, it's a new feature and having to work through some implementation issues is to be expected. **What problems is Helpjuice solving and how is that benefiting you?** Our previous help content was a static HTML site that had no search engine. Not only does Helpjuice provide searchable content, but they even have AI features that makes finding content even easier. ### 8. Reliable Knowledge Base Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin-Joshua D. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** We use Helpjuice regularly to manage our multilingual knowledge base, and overall, it’s been a very positive experience. The usability is great, the interface is intuitive, and managing content is fast and straightforward. Implementation was smooth, thanks to the simplicity of setup and the ease of integration into our existing workflows. Their customer support is a real highlight: always fast, responsive, and helpful. The tool is reliable, customizable, and has helped us reduce incoming support requests significantly. **What do you dislike about Helpjuice?** While the feature set is solid, the backend UI feels slightly outdated at times, especially when working with high volumes of content across multiple languages. The built-in chatbot is easy to configure, but it can sometimes repeat itself or ask redundant questions, which can be frustrating for users. More customization options when it comes to ticket handling would be welcome as well. **What problems is Helpjuice solving and how is that benefiting you?** We needed a scalable, multilingual knowledge base to support multiple SaaS products Helpjuice gave us that with minimal setup effort. It’s improved our internal knowledge sharing and lowered the strain on customer support by making high-quality, searchable content easily accessible. ### 9. Very helpful and flexible software **Rating:** 4.0/5.0 stars **Reviewed by:** Paula G. | Lead Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Helpjuice?** Implementation time was top tier. The team was very available and helpful, considering our tight deadlines. The migration was seamless from what we already had to a HelpJuice environment. Team is available and responsive. Regular follow-ups are planned to make sure we're up to date and making the most out of the tool. **What do you dislike about Helpjuice?** Highly dependent on CSM or teams for updates and customisations. Lack of clarity when it comes to the process we need to go through in order to get some things done (through the platform or via email). **What problems is Helpjuice solving and how is that benefiting you?** We needed a knowledge base that dissociated from our Hubspot CRM. We have recently deployed a new software that required to change our workflows from Hubspot and HelpJuice was just the service we needed to do that. The AI functionalities are also great to help our customers and clients get to the answers they need in no time. ### 10. 10/10 for article authoring! **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey G. | User Experience and Learning Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Helpjuice?** HelpJuice has awesome authoring tools that allow us to create clean and customized articles. The tools are easy to use, and give a lot of room for customization, even out of the box. Their customization team has also been really helpful in giving our Knowledge Center the look and feel we we wanted for no extra cost. **What do you dislike about Helpjuice?** The review and publishing tools are a little clunky, but work well enough for our small team. We have also had some issues with the autosave freezing and loosing progress, but that seems to be solved by cache clearing. **What problems is Helpjuice solving and how is that benefiting you?** Our old support site was dated, and articles were difficult to find. Reorganizing articles was cumbersome and ineffective, and the article authoring tools were too basic. HelpJuice allowed us to structure our articles the way we needed, and give us a modern authoring tool for more user friendly articles. ### 11. Helpful Support and AI Suggestions, Some Backend Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Frieda Yip f. | Product Content Strategy Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Helpjuice?** Helpjuice supports our needs for Help Center localization quite well. The Swifty AI feature has been especially helpful—it provides insights into what users are searching for and suggests content we should add, which makes it easier to keep our knowledge base relevant. I also appreciate their responsive and helpful customer support team **What do you dislike about Helpjuice?** The backend setup is quite complex if you want customized designs—it usually requires developer support. The Analytic feature requires a few processing to get meaningful data. Despite that, the support from the HelpJuice team really helped overcoming the challenges oftentimes. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice allows us to manage a multilingual Help Center more effectively, giving users localized access to information. With the help of Swifty AI, we’ve been able to identify content gaps based on actual user searches, which directly improves the usefulness of our articles and reduces the number of support tickets. ### 12. A great product that has made controlling our Knowledge Base easy **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel C. | Business Technical Liaison and Product Assurance Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Helpjuice?** As fairly new users to Helpjuice, one of the best things about it was the ease of integrating all of our previous help guides into our new one. Not only did the process complete within a quick time frame, the team have been very helpful in getting us setup and providing assistance with it. The amount of customisation we have is great, is very user-friendly and has allowed us to really mould the knowledge base to how we need it. **What do you dislike about Helpjuice?** One thing we have found to be an issue is regarding how the Glossary works. Due to our company being English, the Glossary has limitations with searching and filtering not working as expected. As the company is American and so is most of it's clientele, there is a high chance the UK version of this won't be resolved for a long time. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice has helped us create a centralised source of information for both us and our clients. With all the information we have, and everything that we have coming on the horizon, it has been a great place to be able to access all the information we need. Not only that it needs to be kept secure, which Helpjuice does. ### 13. A knowledge base our whole team loves using **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony V. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Helpjuice?** We’ve tried a few knowledge base tools before, but Helpjuice is the first one that really clicked for us. It’s clean, fast, and our whole team actually wants to use it. The support has been amazing too, feels like they’re part of our team. We’re genuinely impressed. **What do you dislike about Helpjuice?** No comments. Turns out, it’s exactly what we needed. **What problems is Helpjuice solving and how is that benefiting you?** Before using it, information was scattered across emails, shared folders, and chat threads. It was hard to find answers quickly, and we relied too much on certain team members to explain things over and over. With Helpjuice: Our team finds answers on their own in seconds. Onboarding and training are way faster. Mistakes due to outdated or missing info have dropped. And the built-in analytics help us keep improving our content. It’s simple, clean, and it just works. For a busy team like ours, it’s a real game changer. ### 14. Simple, powerful, and well-supported **Rating:** 5.0/5.0 stars **Reviewed by:** Alex H. | Product Knowledge Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Helpjuice?** Helpjuice makes building and managing our knowledge base fast and straightforward. The search works well, customization is easy, and it looks great on our site. Their support team is quick to respond and always willing to help with practical advice. **What do you dislike about Helpjuice?** The editor can be a bit clunky for complex formatting, and some integrations take extra steps to set up. Not deal-breakers, but streamlining these would make it even better. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice gives our team a single, searchable hub for all our internal and customer-facing documentation. It’s reduced repetitive questions, sped up onboarding for new staff, and made it easier for customers to find answers without contacting support. This has saved our team time and improved overall service efficiency. ### 15. Helpjuice Is Amazing. We assessed many others that couldnt do what they can. Great value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Helpjuice?** The features we most valued were creating unlimited sub-categories of content, customisation of the Knowledge Base format, ability to integrate/embed the Knowledge Base within our own platform and the ease of use of the admin area. Helpjuice has significantly improved our customers' ability to self-help. Our setup of Helpjuice was made much simpler by their onboarding team who took the content from our old Wordpress site and converted it all into Helpjuice within 36 hours. They then helped us customise the look and feel of the Knowledge Base portal. Once that was done, they showed us how we could use the tools in their admin area to continue to refine and improve the platform's look and feel **What do you dislike about Helpjuice?** The only thing we find frustrating is that we cant change the size of the default text on each article created. We have to remember to change this every time we create a new page/article **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice completely replaced our old static Knolwedge Base and support site on Wordpress. It is now integrated within our our platform and we link pages and functions within our platform to the correct pages within Helpjuice so our customers dont need to go searching for the specific page/content. We also include a link to the home page of the portal so they can search the Knowledge Base and self diagnose . We also use the integrated AI Chatbot feature within our platform to allow customers to ask Helpjuice for the answer instead of asking our support team. These features save our team enormous amounts of time responding to tickets. ### 16. Lots of features for advanced knowledge management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Helpjuice?** The auto-translate feature is super handy when starting from scratch in a new language, and I really appreciate being able to reuse content with fragments – it keeps things consistent without me having to rewrite the same stuff a hundred times. The way it enforces structure with headings, lists, and callouts also makes it easier to keep articles clean and easy to follow. **What do you dislike about Helpjuice?** Copy-pasting often brings in random fonts and colors, so I end up spending time cleaning that up. It also feels a bit slow at times, and I’ve lost changes before when the auto-save didn’t kick in fast enough. On top of that, some elements are oddly rigid – like not being able to switch a callout type without recreating it from scratch. And while auto-translate is useful, you have to be careful with it, because it can overwrite existing custom translations. We're also really missing OpenAI as the auto-translation engine. **What problems is Helpjuice solving and how is that benefiting you?** I don’t have to update the same info in multiple places – fragments handle that. Translations are way faster with auto-translate, even if they still need a quick review. The formatting tools keep articles clean and easy to follow. Redirects and categories make it easier for users to actually find what they need. ### 17. The Best Tool for Building an Easy-to-Use Knowledge Base **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Helpjuice?** What I value most about Helpjuice is its fast and precise search feature, which makes it effortless for our team to find the information they need. I also love the high level of customization, which let us brand our knowledge base so it seamlessly feels like part of our company. Since adopting Helpjuice, repetitive support tickets have been drastically reduced, saving our team valuable time each week. The platform’s clean, user-friendly interface makes creating, organizing, and updating content simple—even without technical skills—while the analytics provide key insights into user searches so we can keep improving. To top it off, their customer support is exceptional—always responsive, supportive, and willing to go above and beyond. **What do you dislike about Helpjuice?** The only thing I wish Helpjuice had was an easier way to upload and manage videos directly within the platform. Adding this feature would make the knowledge base even more dynamic and engaging for user **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is helping us centralize our knowledge base, making it easy for our team to quickly find the information they need. By reducing repetitive support inquiries, it saves our support staff significant time each week and allows us to focus on higher-value tasks. The platform also provides insights into what users are searching for, which helps us continuously improve our content and ensure we’re addressing real needs ### 18. A huge thank you for all the support during the project phase! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Helpjuice?** Having worked with similar companies in the past, I think what stands out the most regarding Helpjuice, is their customer care and cx. Always available for a video call when needed and they are proactively reaching out for training sessions to answer whatever questions you have. After working on the IKB for two months, we are finally ready to start training the users. The project will be delivered on time and Helpjuice as a company has been there, every step of the way to make sure that we succeeded! **What do you dislike about Helpjuice?** Whenever you have a moment, please make sure to address the issue with duplicating URLs! **What problems is Helpjuice solving and how is that benefiting you?** We have previously mainly been using SharePoint as a Knowledge base, while SharePoint isn't going anywhere, it will only be used as a backup for storing files moving forward. It is obvious that the agents are very happy with the change. It is something that has been requested for a long time. And Helpjuice is doing exactly what it is intended to do, helping the users access the information that they need in a smooth and reliable way. ### 19. Very user-friendly, Organized, and Analytic - Based Knowledge Base. **Rating:** 5.0/5.0 stars **Reviewed by:** Bonita F. | User Education Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Helpjuice?** I really like how customizable HelpJuice is for our branding. It flows seamlessly with our website. I like how we're able to add keywords to each article for search optimization, and especially having an article appear multiple places in the KB. The analytics that you're able to see are really helpful as well. The cherry on top is that Help Juice migrated our old KB content over, so the set-up was extremely easy. The chat customer support is also a great feature when you have a quick question. **What do you dislike about Helpjuice?** The only downside I've experienced is some of the tools in the KB require light use of code, which can be a challenge for people who aren't familiar with coding. **What problems is Helpjuice solving and how is that benefiting you?** Help Juice allows us to share quick, easy to follow guides with the users of our software, making it easy to educate our users. ### 20. Best Knowledge Management Product I've Seen **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Helpjuice?** Where some companies include a knowledge management tool that is secondary to their main product, Helpjuice is only focused on the knowledge management aspect, allowing them to narrow in on building advanced capabilities for adding and maintaining product knowledge. I've thoroughly enjoyed using all of Helpjuice's features, and while there is plenty of growth for Helpjuice's product, they are constantly advancing and are open to ideas brought forward to them. Their customer-centric mentality is what also helps them stand above the rest. They are always ready to support and answer your questions to ensure you're experience is exactly what you are wanting it to be. **What do you dislike about Helpjuice?** While their translation tool is a breeze to use, you are forced to retranslate the entire article in order to translate any small additions to the article, causing your translation fees to double over. I also think that while they've made strides in AI, there is much more to come (and I am ready for it!). **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is providing tailored user experiences to all of our different users, ensuring that only the most relevant information is shown to them. Helpjuice also supports our global audience in a bigger capacity by allowing for auto-translation of all articles! ### 21. Effortless Knowledge Management with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Helpjuice?** Helpjuice stands out for its intuitive interface and smooth onboarding process. The platform offers a rich set of features—from customisable templates to advanced analytics—that help us track engagement and improve content and their customer support is genuinely responsive. We use Helpjuice daily to manage internal documentation and FAQs, and is an essential part of our workflow. **What do you dislike about Helpjuice?** While the feature set is strong, a bit more flexibility in user permissions would be a welcome improvement. Bugs are also reported via Feature Request queue which is not ideal, although their support response times are excellent in live chat. **What problems is Helpjuice solving and how is that benefiting you?** Everything is centralised and easy to search (especially with new swiftyAI search tool). It’s saved us time and makes onboarding new team members much smoother. especially helpful for support teams to find the right information to pass along to resellers who prefer to speak directly to support first. ### 22. Manual and efficient solution for internal knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** Дмитро T. | admin, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Helpjuice?** Helpjuice is clean, easy to use, and highly customizable. The AI-powered search is very effective and helps our team quickly find the right articles. Creating and organizing content is straightforward. The support team is exceptional — fast, friendly, and always ready to assist with any issues. **What do you dislike about Helpjuice?** It would be great to have a bit more control over built-in integrations would be helpful, though the support team usually helps find a solution. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice reduces the number of repetitive questions in chats and emails by making answers easy to find. It also speeds up onboarding for new hires and ensures everyone has access to up-to-date information, improving overall team efficiency. ### 23. Reliable and user-friendly platform for managing our Help Center **Rating:** 4.0/5.0 stars **Reviewed by:** Beatriz M. | Team Lead - Knowledge, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Helpjuice?** Helpjuice makes it easy to create, organize, and maintain a professional Help Center. The interface is clean and intuitive, and it supports multiple languages, which is essential for our team. The analytics features help us understand what users are looking for, and the customization options allow us to match our branding. Their customer support is responsive and proactive, which makes a big difference in our daily operations. **What do you dislike about Helpjuice?** There's not much to dislike — overall, it’s a very solid tool. If anything, the learning curve for theme customization might be a bit steep for non-technical users, but the support team is always available to help when needed. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice allows us to centralize all our product documentation and make it accessible in multiple languages for our global users. It helps reduce the number of repetitive support requests by offering clear and searchable content, which ultimately improves the customer experience and reduces workload for our support teams. The platform also supports internal knowledge sharing, making onboarding and cross-team collaboration much easier. ### 24. Contributor-Friendly Knowledge base with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Francois E. | Product Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Helpjuice?** We migrated our Help Center from a custom-built solution to Helpjuice primarily to make life easier for our contributors. The Helpjuice team provided outstanding support throughout the transition, seamlessly handling advanced customization, content migration, and URL redirects. Their support continues to be consistently responsive and helpful. **What do you dislike about Helpjuice?** We experienced some latency issues and formatting issues in the past, but most of these have since been addressed. Editing highly customized pages that include custom code and JavaScript can still be somewhat cumbersome — though this is likely more a result of our specific implementation than of the platform itself. **What problems is Helpjuice solving and how is that benefiting you?** Overall, our documentation contributors are very satisfied with the user-friendly interface, which has significantly reduced the time needed to manage and update content compared to our previous solution. Ultimately, this results in more up-to-date documentation for our users. ### 25. Easy to use and flexible knowledgebase with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Sky S. | Systems Administrator, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Helpjuice?** A user-friendly editor with drag-and-drop folder structure that makes writing and organizing content feel familiar, which flattened our onboarding curve to hours instead of days. Branding and layout are highly customizable; fonts, colors, custom HTML/CSS, and every paid tier includes the full feature set, 99.99 % uptime, SSO, and granular article history/rollback. What really sealed the deal for us was support: the Helpjuice team migrated our legacy articles for free, matched our website theme, and has answered every ticket in under a day. **What do you dislike about Helpjuice?** While the flat-rate pricing is transparent, $120 per month for just four users gets expensive for very small teams; a lighter “starter” tier or pay-as-you-grow model would make adoption easier. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice turns fragmented knowledge into a searchable, self-service hub. The payoff shows up as dramatic ticket deflection, faster onboarding, and satisfied customers. ### 26. Loving Helpjuice! **Rating:** 5.0/5.0 stars **Reviewed by:** Aly M. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Helpjuice?** Helpjuice has been super easy to use. I love that you can order your articles how ever you please and it is very customizable. I also like that customers can give feedback on articles to better help us understand what is helpful to them or not. When we needed customization to our knowledge base, the customer reps were very helpful and didn't mind going back and continuing to edit until they reached exactly what we were looking for. Coming from Confluence, this has been a much better program. **What do you dislike about Helpjuice?** So far I haven't run into anything that is challenging or annoying. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice helps us not have to send dozens of PDF's or have a physical handbook for our product. It also helps us gather feedback from customers without having other surveys. ### 27. Fantastic KnowledgeBase product with the best editor on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Helpjuice?** Features found in the HelpJuice editor like accordions, tabs, alert boxes, and more, allow us to format and break extremely complex technical instructions and present them to the user one at a time. This makes it easy for users to follow the most complex of instructions, without opening up a support case. Additionally, HelpJuice's customer support has developers on staff that can fully customize the look and feel of your KB for an extremely lost cost! HelpJuice has a feature that allows you to click a hyperlink within one article, and preview the contents of that article on screen. This allows you to perform sub-steps, that may be documented in different articles, without leaving the main article page. This makes for a very easy user experience when following complex technical instructions. Our HelpJuice knowledgbase has decreased the number of tickets we recieve from customers and has reduced our ticket handling time by 2.5hrs/ticket! **What do you dislike about Helpjuice?** HelpJuice does not have the ability to create anchored links to accordions within an article. These are links that would take a user directly to, and open an accordion, tab, or accordion within a tab. Helpjuice search results do not show the context of the keyword search terms, like google does. I would like the ability to prompt users to rate the article, if they have been on the page for 3+min. Authors love seeing when people find their article helpful and it movitates them to generate more content. **What problems is Helpjuice solving and how is that benefiting you?** It allows our customers to get self-service resources that can resolve their problems faster than submitting a ticket. It reduces the number of tickets we receive. It lowers the amount of time we spend handling tickets. ### 28. Helpjuice is a great integral tool for documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Aclaina P. | Instructional Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Helpjuice?** Helpjuice offers what most of knowledge base does but in a more integral and automated way. I love how every time they are looking for new features and implementation for the user needs. **What do you dislike about Helpjuice?** They keep changing their processes to establish new rules and new fees that were not disclosed in the initial contract as well as changing the SLAs as the timing change and the requirements for the needs of the customer change if you start charging them more money **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice helped one of our main issues and it was to make the information accessible for our users, as a Non profit organization we aim to have the information accesible for a lot of people and the solution at the reach of the hand, easy to find and easy to use. ### 29. Great value for the documentation features that matter most **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Helpjuice?** As a purpose-built documentation platform, Helpjuice focuses of providing tools for planning and executing content strategy. No fluff or light-weight solutions (which KB features in bigger platforms tend to be limited to). And, though our vetting process focused on product functionality, Helpjuice was still one of the least costly options—a great value. **What do you dislike about Helpjuice?** Their CS model is maybe too helpful. I want autonomy in the tools I buy, so suggesting custom work from their services team—even at no cost—is nice, but I want to be able to learn and do things on my own. **What problems is Helpjuice solving and how is that benefiting you?** We needed a flexible documentation platform that allowed extensive customiztaion having moved off Zendesk Guide Enterprise. Helpjuice included robust customization tools while also focusing on ease of use and simplicity for our end-users, all at a fraction of the cost of an enterprise Zendesk implementation ### 30. Great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Izabella G. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Helpjuice?** Helpjuice is very user-friendly. The Helpjuice team helped us transition from a cumbersome platform, and I have really enjoyed the new platform and its functionalities so far. Our customers really like the AI search capability, and that it connects with other tools we have for in-product experiences. Their team is also pretty good at helping with customizations! **What do you dislike about Helpjuice?** Some things could be simplified by having fewer steps in the dashboard. The dashboard is also a bit slow at times. But overall, the platform is great! **What problems is Helpjuice solving and how is that benefiting you?** Having a one-stop shop for all our product documentation. ### 31. Helpjuice is a Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Luke M. | Knowledge Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Helpjuice?** The options to customise Helpjuice are fantastic and so easy to use. When support is required the tech team are always responsive in great time. Implementing Helpjuice at our organisation was super smooth and the continuous enhancements that are rolled out are always beneficial to us. SSO integration was also a massive plus for us! **What do you dislike about Helpjuice?** Nothing we love the product and would recommend to anyone! **What problems is Helpjuice solving and how is that benefiting you?** Search capability. The AI works for us and is a huge improvement on our previous provider. Categorisation is easy and the scheduling of Knowledge material is a huge benefit to a fast moving organisation. ### 32. Powerful and customizable with room for improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Yana S. | Knowledge & Localization Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Helpjuice?** What I like best about Helpjuice is how fully customizable the platform is — it offers a wide range of impressive features, including side-by-side translation and an AI-powered search bar that makes finding information fast and efficient. Another major plus is their customer support, which has been super responsive whenever I’ve needed assistance. Overall, Helpjuice is a robust help center platform with exciting capabilities, but I’m hoping to see continued improvements in performance and modernized features. **What do you dislike about Helpjuice?** On the downside, the system can be noticeably slow when applying updates, which affects the overall experience. Additionally, the text and table formatting options feel quite primitive and could benefit from more flexibility. The feature I’m really looking forward to is AI-powered auto-translation; currently, Helpjuice relies on Google Translate, which feels outdated compared to newer translation technologies. **What problems is Helpjuice solving and how is that benefiting you?** Quick and efficient knowledge search, possibility to fully tailor the KB style to the company's design and formatting standards, options for SERPs optimization ### 33. Effective tool with great customer support makes for smooth implementation and adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Adele S. | Global Head of PMO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Helpjuice?** The product is fully fit-for-purpose as a Knowledge Base and the functionality allows for the easy management of complex hierarchies and approval/publishing processes. We are very happy with the tool so far, as well as the smooth and well-supported process to implement. **What do you dislike about Helpjuice?** We have yet to identify a down side with the product or the team who we have been engaging with. It has been a breeze! **What problems is Helpjuice solving and how is that benefiting you?** The standardisation and consistency of creating and maintaining our knowledge articles and having them all available in one place, and allowing ease of access to our customers. The best part has been the AI capability with the search functionality, making it super easy to get the info you need with just a couple clicks. ### 34. Versatile platform that is only getting better with the addition of AI. **Rating:** 5.0/5.0 stars **Reviewed by:** Dan R. | SVP of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Helpjuice?** The unlimited usage license allows me to use this platform for both external documentation but also as an internal repository for my team members. It is easy to categorize content with tags, searching is fast and accurate, and I appreciate all of the AI innovations that have been recently introduced. **What do you dislike about Helpjuice?** The HTML formatting at times can be challenging to manage. We often end up with mixed formatting and some odd spacing. **What problems is Helpjuice solving and how is that benefiting you?** Provides our clients with a help portal, our internal team with help and documentation, and allows us to connect with other systems easily using webhooks. ### 35. "Google-Like" Searches Paired with Security Restrictions **Rating:** 5.0/5.0 stars **Reviewed by:** M A. | Technology Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Helpjuice?** Our school district likes that Helpjuice allows for a single source of information that is easily accessible through "Google-like" searches, while also limiting results based on each article's access level (public, internal, or private to specific users/groups) to protect certain information and also connect users to the most relevant articles for them. **What do you dislike about Helpjuice?** Helpjuice would be even better if it could differentiate between those who need to manage the contents and those who only need read access for each article. **What problems is Helpjuice solving and how is that benefiting you?** Keeping information secure while also making it readily available for users across our entire community has been solved with Helpjuice. Helpjuice allows our district to have one website for parents, students and staff to easily get the information they need and have access to. ### 36. Helpjuice is a powerful and easy-to-use knowledge base solution, perfect for our team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Helpjuice?** Helpjuice makes it incredibly easy to create and organize knowledge base content. The editor is simple but powerful, and the search functionality works really well, which means our team and customers can find answers quickly. The customization options also let us keep the knowledge base on-brand without extra effort. **What do you dislike about Helpjuice?** There’s really nothing to dislike; the platform has been smooth and effective for our team. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice helps us centralize and organize knowledge in one place, so our team and customers can quickly find answers without waiting for support. The simple but powerful editor saves time, while customization options let us keep everything on-brand with minimal effort. Another thing to mention is the Helpjuice support. They help us solve every challenge super fast, add features, make suggestions how to do things better. ### 37. Easy to Use, Responsive, and Intuitive for Customer Service Team **Rating:** 5.0/5.0 stars **Reviewed by:** Megan B. | Customer Care Team Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** When I took over managing the internal Knowledge Base for our Customer Service team there was limited onboarding time with my predecessor. Luckily, Helpjuice has proven to be very intuitive. It's been easy to learn as I go and the team is always responsive when I have a question. Helpjuice is used every single day by our Customer Service team to review internal policy and updates. It's integral to our business and we can rely on it. **What do you dislike about Helpjuice?** Sometimes there are quirks with editing or organizing things how I would like them to be. I'm also still getting used to the AI features. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice provides us with a central location to keep our internal policies and updates easily accessible to our frontline customer service staff. ### 38. Design help **Rating:** 5.0/5.0 stars **Reviewed by:** Evgeniy L. | Project Manager of Customer Support Team, Knowledge Base Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Helpjuice?** I would like to thank the Helpjuice team for the quality help with the design. The design issue is always critical and important in issues where you need to maintain a familiar design for users in a migration environment. Helpjuice team is always happy to help in this matter and does everything necessary. **What do you dislike about Helpjuice?** I don't see any reason not to like Helpjuice as you always get help and the best services in the market. **What problems is Helpjuice solving and how is that benefiting you?** For me, Helpjuice has become the best alternative solution for Knowledge Base. We used another partner's services with several thousand articles that closed over 5 million queries per year. We decided to switch to Helpjuice because it is able to fully cover our needs, provides full-fledged user support, and its cost fully justifies itself. ### 39. Supportive and Clear Sales Experience ready for Launch **Rating:** 5.0/5.0 stars **Reviewed by:** Darren B. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Helpjuice?** We completed some extensive research into Help File Management Systems and following demos, pricing proposals and deep dive functionality assessment, we found that HelpJuice stood out above and beyond any of the other products we had seen. Whilst making our decision, the team were very supportive, assisted in making our trial version look clean and in line with our company branding, and were patient whilst we tested the features available, Although we are still in implementation phase of the system, the logical interface and the functionality available, especially automatic translation, is going to support our business and our Clients. **What do you dislike about Helpjuice?** At the moment, we have no 'dislikes' of the product. The ability to translate a glossary was identified during our assessment as a requirement, and the team have already confirmed it is something they are investigating for implementation. **What problems is Helpjuice solving and how is that benefiting you?** Providing our end Clients with the ability to search a knowledge base relating to the services we provide to them. ### 40. Excellent Customer Service, But Outdated Editor Design **Rating:** 3.5/5.0 stars **Reviewed by:** support m. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Helpjuice?** Customer Support, Frequency of Use, Code editor section is convenient **What do you dislike about Helpjuice?** Editor Design, editor side is quite old styled, hard to use editor features **What problems is Helpjuice solving and how is that benefiting you?** We use helpjuice as customer support website. ### 41. A natural extension of our support **Rating:** 5.0/5.0 stars **Reviewed by:** Max S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** I can honestly say Helpjuice has been a game changer for us. It’s helped us streamline our support content and make it incredibly easy for both our team and our customers to find the answers they need. What I appreciate most is how intuitive the platform is, it doesn’t get in the way, it just works. The ability to customise and organise everything exactly how we need it has been a huge win. And their support team has been outstanding every step of the way. It’s rare to find a tool that just clicks, but Helpjuice really has. **What do you dislike about Helpjuice?** Not really. They seem to resolve issues in reasonable time. **What problems is Helpjuice solving and how is that benefiting you?** Customers where struggling to access different areas of our knowledgebase. ### 42. Helpjuice Review: Solid, Simple, and Surprisingly Affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie T. | Sale and Marketing Enablement and Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Helpjuice?** We’ve been using Helpjuice for a while now, and overall it’s been a great experience. It does exactly what we need it to do—make documentation easy to create, organize, and find. The interface is clean, intuitive, and doesn’t require hours of training to get the hang of. Even folks who don’t usually love writing documentation have found it easy to contribute. One of the best parts is how customizable it is without being complicated. You can tailor it to match your brand, structure folders however you want, and even get pretty decent analytics out of the box. Search works well, permissions are flexible, and collaboration across teams is smooth. It’s also very budget-friendly compared to a lot of other tools out there, especially considering the features you get. **What do you dislike about Helpjuice?** Of course, no platform is perfect. There are a few areas where things could be even better—sometimes formatting can get a little quirky, and bulk editing or cleanup tasks could be more streamlined. But honestly, those feel more like opportunities for improvement than real problems. The team at Helpjuice is responsive, always pushing out updates, and genuinely seems invested in improving the product. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice has helped us clean up the mess of scattered documentation. Before, key info lived in SharePoint folders, email chains, or random Google Docs—finding anything felt like a treasure hunt. Now, everything lives in one central spot that’s searchable, organized, and easy to maintain. It’s also made it way easier to create and update documentation. The editor is super user-friendly, so anyone on the team can contribute—no tech skills required. That’s been a game-changer for keeping content current and accurate. One of the biggest wins has been how seamlessly we can now share knowledge with both internal teams and customers. We can keep internal documentation private and make customer-facing articles public, all within the same system. That’s reduced support questions, improved onboarding, and made it easier for everyone to get what they need without having to ask around. Overall, it’s helped us work smarter, stay consistent, and save a ton of time. Total productivity boost. ### 43. A versatile, easy to use and flexible Knowledge Base SaaS with simple pricing and great support! **Rating:** 4.5/5.0 stars **Reviewed by:** Siavash V. | AI- och digitaliseringschef, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Helpjuice?** There are many things that makes Helpjuice stand out. First off, it is extremely versatile and flexible, with loads of customization options. You get direct access to the CSS, HTML and PHP files which gives a programmer a myriad of possibilites. And if you need a feature, function or design change that you either cannot make yourself in the platform global code editor, you can for a small fee have their customization team make it for you. Secondly, the pricing is simple to understand. You get basically every feature in every plan, and only have to choose how many logged in users you need. Compared to other KB SaaS platforms their pricing is very reasonable. Last thing I want to emphasise is their support team. The few times we needed to conatct their support team we've had the best support experience. They're fast, professional and focused on solutions. **What do you dislike about Helpjuice?** Even though the article editor is super capable and useful for experiences users, some of our authors who aren't as tech savvy think it's a bit too complex. If Helpuice adds a "simple mode" in the editor with fewer options and a floating toolbox feature (eg like getoutline.com) the product would be a 10/10. **What problems is Helpjuice solving and how is that benefiting you?** Producing, publishing, categorizing and sharing knowledge through out our organisation. Making sure we have a single source of truth. Enabling AI search within all this knowledge. ### 44. Exceptional support and easy-to-use knowledge base software **Rating:** 5.0/5.0 stars **Reviewed by:** Spellings F. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Helpjuice?** The backend is incredibly user-friendly, which made setting up our knowledge base quick and stress-free. It has massively reduced the number of support queries we get. Their layout, storage options, and training resources are excellent. What really stands out is the ongoing support-even after signing up, their team regularly checks in with helpful tips and updates. **What do you dislike about Helpjuice?** Honestly, there's very little to fault. If I had to pick something, maybe the customisation options could be even more flexible visually, but that's really minor compared to the overall value and support they provide. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice has significantly reduced the volume of repetitive support queries by giving users and staff easy access to clear, structured information. It also saves our team valuable time and ensures consistent responses. The platform’s simplicity and great training tools have streamlined how we manage and update our knowledge base, making everything more efficient and professional. ### 45. Incredible customer support, ever-improving product **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy M. | Freelance Writer | Content Writer | Copywriter | Copy Editor | Email Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Helpjuice?** I love the responsive, helpful support from their team. Everyone I've interacted with has been extraordinarily kind. The article builder is intuitive and easy to use. I've experimented a bit with their extension and AI features. They're helpful for what they are, but I wouldn't recommend publishing without rigorous fact-checking (this is true for all AI services). We transitioned to Helpjuice from Intercom. We still use Intercom for other services, including their chatbot. I love how easily Fin can crawl our Helpjuice knowledge bases to answer our customers' questions. **What do you dislike about Helpjuice?** I wish a few more things were more easily customized. For example, I'd like to determine which Headline format (H2, H3) accordions or tabs use. **What problems is Helpjuice solving and how is that benefiting you?** Help center/knowledge base host. ### 46. Always an excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. | Sr. Technical Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Helpjuice?** Easy to organize content, lots of export options for sharing content offline **What do you dislike about Helpjuice?** Customizing look-and-feel is a bit of a learning curve, getting support feedback can take time **What problems is Helpjuice solving and how is that benefiting you?** Our customers need to reference individual KB how-to articles, and Helpjuice allowed us to efficiently set these up. This includes using a media library and excerpts to share common content between articles, so we didn't have to repeat changes multiple times. ### 47. The best option for customization and responsive customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Helpjuice?** What stood out the most is the level of customization Helpjuice offers. We just started using Helpjuice and still building our knowledgebase but they're able to tailor our knowledge base exactly to our brand and user needs so it's such a time saver for our team. The platform is generally quite easy to navigate after a quick study and at a great price point. If you're looking for a knowledge base that doesn't box you into a rigid template or one that ends you up with a whole clunky stack of things, I highly recommend them. Really great and responsive customer support so far, I don't think I ever had to wait for a respond over 30 minutes. **What do you dislike about Helpjuice?** It can be a little slow to load sometimes. **What problems is Helpjuice solving and how is that benefiting you?** We had a lot of resources that weren't really fit for our website so we started looking for a knowledgebase where our audience could visit and get as much information as possible. ### 48. A Game-Changer for Internal Knowledge Management, Especially with its Powerful AI Features! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Helpjuice?** Integrating Helpjuice into our tech stack has been a fantastic decision. Beyond its sleek interface and extensive customization, we've been thoroughly impressed by its AI-powered search bar and chatbot - they're absolute game-changers. The AI search bar is incredibly intelligent, surfacing the most relevant articles even when our team/users uses vague or incomplete queries. This has drastically cut down the time spent searching for answers. The AI chatbot is equally impressive: intuitive, fast, and providing accurate, instant responses pulled directly from our knowledge base content, around the clock. On top of these standout AI features, the editor is remarkably user-friendly, the analytics provide truly insightful data, and the customer support is consistently on point - it's responsive, friendly, and genuinely helpful whenever we need any assistance. Integration was incredibly smooth. We were able to get Helpjuice fully up and running within days, without involvement from our IT team. It connected easily with our existing tools, and the import process for existing content was straightforward and well-supported. We highly recommend Helpjuice for any team looking to scale their knowledge sharing capabilities with modern, effective AI features! **What do you dislike about Helpjuice?** Honestly, we could not identify any of that. **What problems is Helpjuice solving and how is that benefiting you?** Helpjuice is helping us provide a better experience for both our customers and our internal teams. For customers, the AI-powered search bar and chatbot make it easy to find accurate answers without having to reach out to customer support - delivering fast, self-service help right when they need it. At the same time, it serves as a reliable internal knowledge base for our employees, giving them quick access to up-to-date information, guidelines, and documentation. This ensures consistency in communication and helps team members work more efficiently, whether they’re supporting customers or handling internal processes. ### 49. So far it has been a wonderful software and experience **Rating:** 5.0/5.0 stars **Reviewed by:** Chris t. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Helpjuice?** I am new to Helpjuice, but so far the team there has been absolutely amazing. They are easily available and have jumped on many calls with me already. I am very happy with my experience so far. Can't wait to get it fully up and running. The software is intuitive and easy to use. I researched many different knowledge base tools and do not regret my decision at all. **What do you dislike about Helpjuice?** I do not have any dislikes so far at all. **What problems is Helpjuice solving and how is that benefiting you?** We had process scattered in Teams, Sharepoint, individual computers and everywhere else. I love that help juice has everything in one place and it is easy to create content and later find it. ### 50. Ease of use, Great Support and Customisations Offered **Rating:** 4.5/5.0 stars **Reviewed by:** abhishek d. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Helpjuice?** The product is user-friendly and intuitive. Its workflow is as straightforward as creating folders and Word documents on your computer, making it easy to get started right away. The support team has been outstanding, responses are prompt and always relevant to our needs. We also got a lot of help with their customisation services which helped us tweak our help centre with our requirements. **What do you dislike about Helpjuice?** The search bar would be more useful if it allowed users to search within specific folders, rather than only performing a global search that suggests documentation across all folders. **What problems is Helpjuice solving and how is that benefiting you?** Help Juice makes it really easy for us to create, publish and organize documentation for all our products. It also helps sharing doc. with our users. ## Helpjuice Discussions - [What is a knowledge base software?](https://www.g2.com/discussions/what-is-a-knowledge-base-software) - [What is Helpjuice used for?](https://www.g2.com/discussions/what-is-helpjuice-used-for) - [...](https://www.g2.com/discussions/1157) - 1 upvote - [...](https://www.g2.com/discussions/1156) - 1 upvote - [...](https://www.g2.com/discussions/1155) - 1 upvote - [View Helpjuice pricing details and edition comparison](https://www.g2.com/products/helpjuice/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-08+09%3A12%3A05+-0500&secure%5Bsession_id%5D=c0cc21d9-a9c6-464a-a1b2-b6caad0652bd&secure%5Btoken%5D=96d7523573f00ddb218e0ac7d8cb72ad7c1dfdc2ca0de7fd8ccc62d3e1130acd&format=llm_user) ## Helpjuice Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Appcues](https://www.g2.com/products/appcues/reviews) - [Blackbaud School Website System](https://www.g2.com/products/blackbaud-school-website-system/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Oracle SSO](https://www.g2.com/products/oracle-sso/reviews) - [Proactivanet](https://www.g2.com/products/proactivanet/reviews) - [SAS Viya](https://www.g2.com/products/sas-sas-viya/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Helpjuice Features **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments ## Top Helpjuice Alternatives - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (513 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,258 reviews)