HelpDocs Pros and Cons

It is a very helpful app where you can manage and collect the entire knowledge base for the product you are selling on a single knowledgeable point and the customers can take help from it. It's reliability and ease of use is the best! Review collected by and hosted on G2.com.

It is not that widely known and hence customers don't know much about it. Review collected by and hosted on G2.com.

Integrations are very easy to use. Both business and client-facing. Review collected by and hosted on G2.com.

I dislike the limited number of sign ins Review collected by and hosted on G2.com.

Ease of adding articles and content to the platform.

Monitor articles - most viewed, most searched.

Export the reports and customize the dashboard via custom styles. Review collected by and hosted on G2.com.

App refreshes very frequently which is very annoying, instead it can only refresh the stale data whenever fresh data arrives. Review collected by and hosted on G2.com.

Helpdocs is really useful in collecting organization's knowledge base in a central place. Everything can be easily accessed and referred by the customers. The customizable is excellent to fit our requirements. Review collected by and hosted on G2.com.

HelpDocs has everything which is required to maintain a detailed knowledge base along with helpful features. But they can add specific languages for foreign clients. Review collected by and hosted on G2.com.

I like that it is easy to add articles and tracks the most clicked or what questions people are searching for. Review collected by and hosted on G2.com.

At this time there are no dislikes, helpdocs fits in smoothly with other systems making it very user friendly. Review collected by and hosted on G2.com.

They are very good which helps to minimise less support tickets and increase software efficiency. Review collected by and hosted on G2.com.

Sometimes it is very painful because of minor issues might left out. Review collected by and hosted on G2.com.

Easy accessibility and doc help it provides Review collected by and hosted on G2.com.

Public awareness is too minimum as of now Review collected by and hosted on G2.com.

Generating the help docs has never been this much easier Review collected by and hosted on G2.com.

The left-side index navigation does not need to refresh whenever navigated. Can improve user experience Review collected by and hosted on G2.com.

The photo taking system tool is really amazing and which makes helpman to shine out. Easy to use and meets the requirements. Review collected by and hosted on G2.com.

Customer support and communication support at the end part Review collected by and hosted on G2.com.

It is one of the great platform that aids in better document creation with its great tools. You can adjust its color and content with SEO optimization and also by custom CSS. You can se the article at stale if it is having a product release or even you can reuse your previous data by the clip tool. Review collected by and hosted on G2.com.

As with all the tools, sometimes due to traffic or any other reason, the software gets a bit buggy which leads to annoyance or have the risk of losing the data. According to my company it also needs some more professional fonts to make the writing mire persuasive and encouraging. Review collected by and hosted on G2.com.