Top 10 HelpDocs Alternatives & Competitors

Top 10 Alternatives to HelpDocs Recently Reviewed By G2 Community

#1

Document360
By Kovai Limited
(437)4.7 out of 5
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease
Categories in common with HelpDocs:
• Customer Self-Service
Try for free
Reviewers say compared to HelpDocs, Document360 is:
More expensive
Better at support
Better at meeting requirements
See all Document360 reviews
#2

Freshdesk
By Freshworks
(3,499)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with HelpDocs:
• Customer Self-Service
Try for free
Reviewers say compared to HelpDocs, Freshdesk is:
More expensive
See all Freshdesk reviews

Sponsored
Alhena AI
(34)4.9 out of 5
Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.
Visit Website
Reviewers say compared to HelpDocs, Alhena AI is:
More expensive
Better at support
More usable
Visit Website
#3

Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
Categories in common with HelpDocs:
• Customer Self-Service
Try for free
Reviewers say compared to HelpDocs, Intercom is:
More expensive
Better at meeting requirements
See all Intercom reviews
#4

Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with HelpDocs:
• Customer Self-Service
Try for free
Reviewers say compared to HelpDocs, Zendesk Support Suite is:
More expensive
See all Zendesk Support Suite reviews
#5

Help Scout
By Help Scout
(407)4.4 out of 5
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
Categories in common with HelpDocs:
• Customer Self-Service
Try for free
Reviewers say compared to HelpDocs, Help Scout is:
More usable
Better at support
Better at meeting requirements
See all Help Scout reviews
#6

HubSpot Service Hub
By HubSpot
(2,492)4.4 out of 5
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.
Categories in common with HelpDocs:
• Customer Self-Service
Try for free
Reviewers say compared to HelpDocs, HubSpot Service Hub is:
More expensive
See all HubSpot Service Hub reviews
#7

Salesforce Service Cloud
By Salesforce
(5,606)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with HelpDocs:
• Customer Self-Service
Try for free
Reviewers say compared to HelpDocs, Salesforce Service Cloud is:
More expensive
See all Salesforce Service Cloud reviews
#8

Front
By Front App
(2,245)4.7 out of 5
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Categories in common with HelpDocs:
• Customer Self-Service
Try for free
Reviewers say compared to HelpDocs, Front is:
More expensive
Better at meeting requirements
Better at support
See all Front reviews
#9

Zoho Desk
By Zoho
(6,197)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with HelpDocs:
• Customer Self-Service
Try for free
Reviewers say compared to HelpDocs, Zoho Desk is:
More expensive
See all Zoho Desk reviews
#10

JustCall
By Saas Labs
(2,084)4.3 out of 5
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
Categories in common with HelpDocs:
• Customer Self-Service
Try for free
Reviewers say compared to HelpDocs, JustCall is:
More expensive
See all JustCall reviews

Sponsored
Alhena AI
(34)4.9 out of 5
Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.
Visit Website
Reviewers say compared to HelpDocs, Alhena AI is:
More expensive
Better at support
More usable
Visit Website