--- title: Helpdesk 365 Reviews meta_title: 'Helpdesk 365 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 242 reviews by the users' company size, role or industry to find out how Helpdesk 365 works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 242 scale: '5' date_modified: '2026-07-16' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Helpdesk 365 Reviews **Vendor:** CubicLogics **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 242 ## About Helpdesk 365 Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience. ## Helpdesk 365 Pros & Cons **What users like:** - Users love the **ease of use** of Helpdesk 365, enabling quick setup and effective tracking with minimal experience. (28 reviews) - Users value the **helpful customer support** of Helpdesk 365, enhancing the overall IT support experience significantly. (13 reviews) - Users find Helpdesk 365 to be a **very helpful tool** , integrating easily and streamlining approval workflows effectively. (11 reviews) - Users appreciate the **seamless integration** of Helpdesk 365 with O365, enhancing workflow and user experience significantly. (9 reviews) - Users appreciate the **effective ticket management** capabilities of Helpdesk 365, enabling organized tracking and monitoring. (9 reviews) - Integrations (8 reviews) - Intuitive (8 reviews) - User Interface (8 reviews) - Easy Setup (7 reviews) - Simple (7 reviews) **What users dislike:** - Users experience **slow performance** with Helpdesk 365, affecting usability and requiring additional support for setup. (5 reviews) - Users find the **complex setup** of Helpdesk 365 frustrating, often requiring additional support and manual configuration. (4 reviews) - Users report **performance issues** with Helpdesk 365, noting slow loading times and a clunky experience. (4 reviews) - Users experience **poor performance** with Helpdesk 365, noting slow load times and the need for page reloads. (4 reviews) - Users experience **occasional bugs** with Helpdesk 365, but appreciate the responsive and knowledgeable support available. (3 reviews) - Users find the **missing features** frustrating, particularly the need for more reporting options and improved dashboards. (3 reviews) - Poor Customer Support (3 reviews) - Users experience **slow loading times** with Helpdesk 365, requiring frequent page refreshes for proper functionality. (3 reviews) - Users experience some **software bugs** , but these issues are often resolved quickly with helpdesk support. (3 reviews) - Time Delays (3 reviews) ## Helpdesk 365 Reviews ### 1. Great product and great service **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Helpdesk 365?** The tool provides a basis for one to create forms via ticketing in the helpdesk that are easy to file, categorize and delegate. Teams are easily defined and tasks can be attributed to those teams for execution. Editing of the contents is easy once one knows how to do so. The service is excellent as well- attentive, honest and helpful. My experience with Kushal was and remains one of the best experiences. **What do you dislike about Helpdesk 365?** Not as intuitive as one would hope, but the service helps bridge that gap. Also, there are some limitations in terms of being able to communicate ticket submissions to other stakeholders. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk and new employee provisioning (pre-onboarding) **Official Response from Dharm Keerti:** > Thank you for your positive feedback about Helpdesk 365! It's pleasing to know that you find Helpdesk 365 helpful for creating forms, organizing tasks, and defining teams. We appreciate your kind words about our service and are delighted to hear about your great experience with Kushal. We understand your concerns about intuitiveness and communication limitations. Your feedback is valuable, and we will work on improving these aspects to enhance your experience further. If you have any specific suggestions or need assistance with anything else, please feel free to reach out. We are here to help and ensure you have a seamless experience with us. Thank you for choosing Helpdesk 365! ### 2. Nice to for managing regular activities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Helpdesk 365?** The Helpdesk 365 tool is user friendly and easy to manage **What do you dislike about Helpdesk 365?** I do not have any dislikes for now, it's working smoothly **What problems is Helpdesk 365 solving and how is that benefiting you?** With the help of Helpdesk 365 able to manage and track the tickets easily. **Official Response from Dharm Keerti:** > Thank you very much for your positive feedback! We are happy to hear that Helpdesk 365 is meeting your expectations and making ticket management easier for you. If you ever have any questions or need assistance in the future, please feel free to reach out. We are here to help and ensure your experience with Helpdesk 365 remains smooth and satisfactory. Thank you for choosing Helpdesk 365! ### 3. Support Ticketing Management System **Rating:** 4.0/5.0 stars **Reviewed by:** Jay R. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Helpdesk 365?** 1. Cloud based software 2. Easy to use 3. Intuitive user interface 4. Able to submit helpdesk/support ticket from Email & MS Teams 5. Able to organize and prioritize tickets 6. Able to automates routine tasks to save the time 7. Able to generate various reports for analytics 8. Mobile application available 9. Great support **What do you dislike about Helpdesk 365?** New user requires training and some time to grasp the operational functions of the tool **What problems is Helpdesk 365 solving and how is that benefiting you?** We utilize this tool specific for our HR and IT departments. It's beneficial for us in terms of managing all support tickets across our school and to know the status/update from respective departments' (i.e. HR and IT departments) on the same **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are happy to know that you liked the cloud-based system, intuitive interface, and the various features that make ticket management easier for your HR and IT departments. We understand that new users may require training, and we are continuously working to improve our onboarding process. We appreciate your business and are glad to hear that Helpdesk 365 is benefiting your school by streamlining support ticket management across departments. If you need any assistance or further training, feel free to reach out to our support team. Thank you for choosing Helpdesk 365! ### 4. Working Good Overall **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Helpdesk 365?** We are able to use it daily, and It is easy to use. **What do you dislike about Helpdesk 365?** Screens don't always load properly. Certain features do not work for us like transferring a ticket. **What problems is Helpdesk 365 solving and how is that benefiting you?** We are able to track issues that come to us so that we can report it to our company leadership. We are also able to assess where training/education is needed in our field offices. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback! We are glad to hear that you find Helpdesk 365 easy to use and that it helps you track issues effectively. We understand the inconvenience of screens not loading properly and certain features not functioning as expected. Our team is actively working on improving the platform and will investigate these issues to provide you with a smoother experience. Your feedback is valuable, and we appreciate your patience. If you have any specific examples or details to share about the ticket transfer feature, please let us know so we can address it promptly. Thank you for choosing Helpdesk 365! ### 5. Good Helpdesk Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Helpdesk 365?** Easy use user friendly interface Easy to manage **What do you dislike about Helpdesk 365?** This tool should have brought into our environment early **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 helps us in responding to customer quieries and questions very quickly and efficiently **Official Response from Dharm Keerti:** > Thank you very much for your positive feedback on Helpdesk 365! We are glad to hear that you find the interface user-friendly and easy to manage. We understand your frustration about not implementing it sooner, but we are happy to hear that it's benefiting you now by helping you respond to customer queries quickly and efficiently. If you have any suggestions for improvement or need any assistance, please feel free to reach out. We are here to help. Thanks for choosing Helpdesk 365! ### 6. Helpdesk 365 Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Helpdesk 365?** Worked with Kushal and he was super incredible, all questions were replied and all needs were met. Worked tirelessly to guarantee we got up and running when we were down. Incredible system with an awesome team! **What do you dislike about Helpdesk 365?** No downsides at the moment so far the system is working just fine. **What problems is Helpdesk 365 solving and how is that benefiting you?** We have been able to attent to all our IT queries timeously and without having to manually track the requests from users **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Kushal and our support team at Helpdesk 365! It's great to hear that we could assist you promptly and effectively and our system is meeting your needs efficiently. If you ever have any questions or need further assistance in the future, please feel free to reach out. We are here to ensure your IT queries are addressed promptly and seamlessly. Thank you for trusting Helpdesk 365! ### 7. The Greatest and Most Effective Helpdesk I Have Used **Rating:** 4.5/5.0 stars **Reviewed by:** Muruthi M. | Human Resources Manager , Business Supplies and Equipment, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Helpdesk 365?** When it comes to handling business operations more so customer related issues, Helpdesk 365 offers best features. It comes with a ticketing system that is so advanced is able to distrivutes tickets depending on teams expertise. It makes providing support across the teams such as HR, IT, and Finance Easy. It is easy to use and manage **What do you dislike about Helpdesk 365?** With Helpdesk 365, we have realized so many benefits and I can barely complain anyway. **What problems is Helpdesk 365 solving and how is that benefiting you?** We have used it as a helpdesk and makes ticketing easy which makes business operatiosn flawless more so when it comes to offering support inhouse. **Official Response from Dharm Keerti:** > Thank you for your wonderful review of Helpdesk 365! We are happy to know that our ticketing system and team-based support features have been so beneficial for your business operations. We are committed to providing easy-to-use solutions that streamline support processes across different departments. If you ever have any questions or need assistance, please feel free to reach out. We appreciate your feedback and look forward to continuing to support your team. Thanks for trusting Helpdesk 365! ### 8. Helpdesk 365: Transform workflow efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Helpdesk 365?** what i like most about helpdesk 365 is how it makes evrything organized. **What do you dislike about Helpdesk 365?** one downside of helpdesk 365 could be it's complexity, sometimes it feels you like you need a manual just to figure out how to use it **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 is a big help for our agents, it organizes all tickets making it easier to keep track of evrthing. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are delighted to hear that you find it helpful in keeping everything organized. We understand your concern about complexity and we're continuously working on improving user experience. We appreciate your input and will take it into consideration for future updates. If you have any specific issues you would like us to address or if you need assistance with using the platform, please feel free to reach out to our support team. We are here to help and ensure you have best experience with Helpdesk 365. ### 9. A complete SaaS customer engagement and support solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 is very user friendly and easy to setup **What do you dislike about Helpdesk 365?** I don't have any complaintsbecause we have been using it for a while andit works well for us. **What problems is Helpdesk 365 solving and how is that benefiting you?** Our organizationloves Helpdesk 365because they alwaysgive us cool updates, they add new stuff all the timeand they let us change things how we want.The new Helpdesk modernview feature is awesome. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that you find our platform user-friendly and easy to set up. It's great to know that our continuous updates and new features, like the modern view, are benefiting your organization. If you ever have any questions or need assistance, please feel free to reach out. We are here to help and ensure you have a seamless experience with Helpdesk 365. Thank you for choosing Helpdesk 365 as your customer engagement and support solution! ### 10. Helpdesk 365 is an excellent tool to manage daily routine tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Helpdesk 365?** Easy to use and easy to integrate and the featured are good **What do you dislike about Helpdesk 365?** I don't have any dislikes for now, this tool is helping me in solving daily routines efficiently **What problems is Helpdesk 365 solving and how is that benefiting you?** It helps manage and fix IT issues quickly reducing downtime. The platform also automates routine task, saving time and allowing us to focus on bigger projects **Official Response from Dharm Keerti:** > Thank you for your positive feedback on Helpdesk 365! We are glad to hear that you find it easy to use, integrate, and appreciate its features. It's great to know that the tool is helping you efficiently manage your daily routines and IT issues, ultimately reducing downtime and allowing you to focus on more significant projects. If you ever come across any questions or need assistance in the future, feel free to reach out. We're here to help you in every step of the way. Thanks for choosing Helpdesk 365! ### 11. Helpdesk is making my life easy in managing IT service desk operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Helpdesk 365?** Easy Use. Admin friendly and works well within MS teams and sharepoint without any integrations. I can manage IT desk on my phone also and implementation is very smooth. **What do you dislike about Helpdesk 365?** I wish the organization should have implemented helpdesk earlier. **What problems is Helpdesk 365 solving and how is that benefiting you?** We are able to get IT tickets from users quickly. Helpdesk 365 is helping us in maintaining SLA. **Official Response from Dharm Keerti:** > We are very pleased to hear that Helpdesk 365 has made managing your IT service desk operations easier! We appreciate your positive feedback on the ease of use, admin-friendly interface, and seamless integration with Microsoft Teams and SharePoint. We understand your wish for an earlier implementation and will take that feedback into consideration for future improvements. It's great to hear that Helpdesk 365 is helping you receive IT tickets promptly and maintain SLAs effectively. If you have any further suggestions or need assistance, please feel free to reach out. Thank you for choosing Helpdesk 365! ### 12. Gets the job done **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Helpdesk 365?** The integration with Teams is a nice addition. **What do you dislike about Helpdesk 365?** The random bugs and glitches. I don't like the lack of an automatic page refresher. **What problems is Helpdesk 365 solving and how is that benefiting you?** It is providing us with a helpdesk solution for our internal IT affairs. It is also helping us create an onboarding/offboarding process for our organization. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are pleased to hear that you appreciate the integration with Teams. We understand your concerns about the bugs and glitches as well as the lack of an automatic page refresher. Our team is constantly working on improving the platform, and your feedback is valuable in helping us address these issues. If you come up with any specific bugs or have suggestions for enhancements, please feel free to reach out to our support team. We are here to assist you and ensure that Helpdesk 365 meets your needs effectively. Thanks for choosing Helpdesk 365! ### 13. Best tool to manage customer related queries and task **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Helpdesk 365?** The application interface is user friendly and easy to use **What do you dislike about Helpdesk 365?** Some users find the platform has a steep learning Curve,Especially for complex setups which can be challenging. **What problems is Helpdesk 365 solving and how is that benefiting you?** Its Features help us track and improve our bisuness process leading to better productivity, improved service and a proactive approch to problems **Official Response from Dharm Keerti:** > Thank you for your feedback! We are delighted to hear that you find Helpdesk 365's interface user-friendly. We understand that the learning curve for complex setups can be challenging, and we appreciate your input. Our team is continuously working on improving our platform to make it more intuitive for all users. It's great to know that Helpdesk 365 is helping you track and improve your business processes, leading to better productivity and improved services. If you have any specific suggestions or need assistance with any features, please feel free to reach out. We are here to help and ensure you have best experience with Helpdesk 365. ### 14. Easy to install and manage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Helpdesk 365?** Ease of Use, Ease of implementation, it took hardly 4 minutest install and another 5 min to configure and tool is live **What do you dislike about Helpdesk 365?** As of now may not be able to comment on dislike since i haven't identified anything so far **What problems is Helpdesk 365 solving and how is that benefiting you?** Easy of use, one solution can help in managing Asset and helpdesk. **Official Response from Dharm Keerti:** > Thank you for your positive feedback on Helpdesk 365! It's great to hear that you found the installation and configuration process quick and easy. We are glad that you are enjoying the ease of use and the ability to manage assets and helpdesk in one solution. If you ever have any questions or need assistance in the future, please feel free to reach out to us. We are here to help and support you every step of the way. Thank you for choosing Helpdesk 365! ### 15. Good Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Helpdesk 365?** Easy to install and very efficient to use. Easy integration. Easy to implement. **What do you dislike about Helpdesk 365?** I don`t have any complaints so far as the app is running smoothly for us. **What problems is Helpdesk 365 solving and how is that benefiting you?** We need a tool to manage tickets and approvals and this tool is helping us a lot in achieving those. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are delighted to hear that you find it easy to install, efficient to use, and helpful in managing tickets and approvals. It's our pleasure to be able to support your needs effectively. If you ever have any questions or need assistance in the future, please feel free to reach out. We are here to help and ensure your continued satisfaction with our product. Thank you for choosing Helpdesk 365! ### 16. Awesome servicedesk and helpdesk tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 is easy to use and user friendly. **What do you dislike about Helpdesk 365?** I don't have any dislikes as of now, UI is pretty awesome. **What problems is Helpdesk 365 solving and how is that benefiting you?** HelpDesk 365 is helping me in solving customer queries efficently and also i am able to track the assigned tickets and queries seamlessly. **Official Response from Dharm Keerti:** > Thank you for your positive feedback on Helpdesk 365! We are pleased to hear that you find our tool easy to use and user-friendly. It's great to know that it is helping you efficiently solve customer queries and track assigned tickets seamlessly. If you ever have any questions or need assistance with anything, please feel free to contact us anytime. We are here to help and support you every step of the way. Thank you for choosing Helpdesk 365! ### 17. Helpdesk 365: A Must-Have Platform that Offers Incredible Helpdesk and Business Ticketing Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Kumal J. | Supervisor, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Helpdesk 365?** For proper business ticketing, we choose Helpdesk 365 because it is the most appropriate solution. I also like the impressive capabilities of Helpdesk 365. Helpdesk 365 is fast and well-organized. I am a satisfied client of Helpdesk 365 because the customer support team is sensational. **What do you dislike about Helpdesk 365?** I hav enot come across challenges concerning Helpdesk 365. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 is a must-have for us because it offers the best helpdesk services and business ticketing services. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are delighted to hear that you find our platform fast, well-organized, and that our customer support team has been sensational. We are committed to providing top-notch service to all our clients. If you ever encounter any challenges or have any suggestions for improvement, please feel free to reach out to us. We are here to assist you every step of the way. Thank you for choosing Helpdesk 365! ### 18. Helpdesk 365 is best tool for Helpdesk and service desk related tasks. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Helpdesk 365?** With the help of Helpdesk 365 features able to manage and address customer quiries easily **What do you dislike about Helpdesk 365?** I don't have any dislikes for now as the ttol is working seemlessly. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 is benefiting us in solving csuomer quiries quickly and tracking those changes easily. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are very pleased to hear that the tool is helping you manage and address customer queries easily. If you ever have any questions or need assistance with the tool, please feel free to reach out to us. We are here to support you every step of the way. Thank you for choosing Helpdesk 365 to streamline your helpdesk and service desk tasks! ### 19. An excellent way to create and manage work orders in your IT environment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 is easy to use and implement **What do you dislike about Helpdesk 365?** I do not have any dislike about helpdesk 365. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 is very user frienndly and easy to setp and also the features wiithin is helping us customer quiries and question very well organized and answered efficiently **Official Response from Dharm Keerti:** > Thank you for your positive feedback on Helpdesk 365! We are delighted to hear that you find it easy to use and implement. It's great to know that Helpdesk 365 is helping you efficiently manage customer inquiries and questions. If you ever have any questions or need assistance with any features, feel free to reach our support team. We are always there to help & ensure you get the best experience with us. Thank you for choosing Helpdesk 365! ### 20. Simple for agents, great reporting, responsive and supportive team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Helpdesk 365?** Heldesk 365 is easy for implementation with great features **What do you dislike about Helpdesk 365?** Currently i don't have any dislikes on this tool. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 is user friendly and easy to setup, with the Help of Helpdesk 365 we are able to respond customer quiries so promptly. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that you find our platform easy to implement with great features. We are happy that Helpdesk 365 is helping you respond to customer queries promptly. If you ever have any questions or need assistance, please feel free to reach out to our support team. We appreciate your feedback and look forward to continuing to provide you with excellent service. Thanks for choosing Helpdesk 365! ### 21. HR software solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Aravind A. | Sales Operations Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Helpdesk 365?** Easy to us and set up Inturive and easy to use interface Frequent updates **What do you dislike about Helpdesk 365?** Difficult for non technical users Training is a bit harder **What problems is Helpdesk 365 solving and how is that benefiting you?** It helps me take care of issues and tickets that's been raised in SharePoint and etc and consolidate and analyse them **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are glad to know that you find our software intuitive and easy to use. We understand your concerns about it being difficult for non-technical users and the challenges with training and are constantly working on improving our user experience and providing better training resources. It's great to hear that Helpdesk 365 is helping you take care of issues and tickets efficiently. If you need any assistance or have suggestions for improvement, please feel free to reach out to our support team. We appreciate your feedback and look forward to serving you better in the future. Thanks for choosing Helpdesk 365! ### 22. Best tool for Helpdesk and Service desk related activities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Helpdesk 365?** I am able to manage the all helpdesk related tasks easily with helpdesk 365 user friendly tool. **What do you dislike about Helpdesk 365?** So far, i have not found any dislike in helpdesk 365 **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 help us in managing our daily tasks by keeping track of tickets automating process. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are delighted to hear that you find it user-friendly and efficient for managing helpdesk tasks. It's great to know that Helpdesk 365 is helping you automate processes and track tickets effectively. If you ever have any questions or need assistance with anything related to Helpdesk 365, please feel free to reach out to us. We are here to help and support you in every step of the way. Thanks for choosing Helpdesk 365! ### 23. Good product in the helpdesk space.... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Helpdesk 365?** Ease of use, User friendly interface and good integrations options **What do you dislike about Helpdesk 365?** The tool is limited to o365 only and it can't expanded to outside of o365. **What problems is Helpdesk 365 solving and how is that benefiting you?** This tool helping us a lot in managing tickets and approvals related to helpdesk and service desk. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are very pleased to hear that you find the tool user-friendly with great integration options. We appreciate your input regarding the limitation and will take this into consideration for future enhancements. It's great to hear that Helpdesk 365 is helping you effectively manage tickets and approvals, making your helpdesk and service desk operations smoother. If you have any further suggestions or need assistance with anything, please feel free to reach out. We are always there to help! ### 24. Nice tool for Helpdesk and support desk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Helpdesk 365?** Easy use and user Friendly interface. Easy implementation **What do you dislike about Helpdesk 365?** i donot have any complains because we have been using it for wile now and it works well for us. **What problems is Helpdesk 365 solving and how is that benefiting you?** helpdesk 365 is the perfect solutions with great features that meet our need. **Official Response from Dharm Keerti:** > Thank you for your positive feedback! We are glad thrilled to hear that Helpdesk 365 has been easy to use and implement for your team. It's great to know that it has been meeting your needs effectively. If you ever have any questions or need assistance with any features, please feel free to reach out. We are here to help and ensure you continue to have a great experience with us. Thank you for choosing Helpdesk 365! ### 25. Very Good Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Helpdesk 365?** It makes helpesk life easier in managing tickets **What do you dislike about Helpdesk 365?** I don`t have any complaints for now as it`s working well in our environment **What problems is Helpdesk 365 solving and how is that benefiting you?** We need a ticketing system for different departments and helpdesk turned out to be a perfect solution for this. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are happy to hear that it's making your helpdesk life easier and serving as a perfect solution for managing tickets across different departments. If you ever have any questions or need assistance in the future, please feel free to reach out. We are here to help and support you every step of the way. Thanks for choosing Helpdesk 365! ### 26. My Experience With Helpdesk 365 - High Customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Munene M. | System Analyst, Business Supplies and Equipment, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Helpdesk 365?** This product has been very effective as a helpdesk and offers amazing features IT makes assigning tickets easy and will match tickets to the right experts. The fact that it is scalable makes it great. In addition, it comes with some helpful automation features. **What do you dislike about Helpdesk 365?** Helpdesk 365 is one of a kind helpdesk solution and no issues yet, **What problems is Helpdesk 365 solving and how is that benefiting you?** We use this product as a helpdesk and it aids when it comes to ticketing **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that you find our product effective and user-friendly. It's great to know that the customizable features, ticket assignment, scalability, and automation have been beneficial for your helpdesk operations. We appreciate your feedback and are glad that you have not experienced any issues with Helpdesk 365. If you ever have any questions or need assistance in the future, please feel free to reach out to us. We are here to help and ensure you continue to have a seamless experience with our product. Thank you for choosing Helpdesk 365! ### 27. Helpdesk 365: A Brilliant Ticketing Helpdesk Software that Has Incredible Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Ndichu J. | Communications Manager, Medical Practice, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Helpdesk 365?** First, I am in love with the amazing capabilities of Helpdesk 365. Secondly, when it comes to ticketing, Helpdesk 365 is the leading software due to its amazing features. Customizing Helpdesk 365 is very easy. **What do you dislike about Helpdesk 365?** I have zero reasons to dislike Helpdesk 365. Helpdesk 365 has been sensational since day one. **What problems is Helpdesk 365 solving and how is that benefiting you?** This helpdesk solution never disappoint because it has been making our work easier. Helpdesk 365 is reliable. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that you love the amazing capabilities and features of our software. It's great to know that customizing Helpdesk 365 has been easy for you. We appreciate your feedback and are delighted that Helpdesk 365 has been making your work easier and more efficient. If you ever have any questions or need assistance, please feel free to reach out to us. We are here to help and ensure that you continue to have best experience with our helpdesk solution. Thanks for trusting Helpdesk 365! ### 28. My Experience With Helpdesk 365 **Rating:** 4.5/5.0 stars **Reviewed by:** celina m. | HR Manager , Arts and Crafts, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Helpdesk 365?** We have used Helpdesk 365 and it is amazing as a helpdesk and it makes solving issues easy. I also like that integration with Office 365 is easy and straightforward With Helpdesk 365, it becomes easy to provide support and makes running the business easy **What do you dislike about Helpdesk 365?** With Helpdesk 365, no major concerns. It is very effective **What problems is Helpdesk 365 solving and how is that benefiting you?** It has worked well for us and it makes support easy **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are happy to hear that our platform has made providing support and running your business easier and that you find the integration with Office 365 seamless. We appreciate your feedback and are delighted that you have no major concerns with Helpdesk 365. If you ever have any questions or need assistance, feel free to reach out. We are here to help and ensure your continued satisfaction with our service. Thank you for choosing Helpdesk 365! ### 29. Friendly customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia A. | Educator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Helpdesk 365?** I liked that they had a try before you buy option. After that it is only $49 to use annually. It was great for our small business. The software is simple and customizable with our specific help requests. **What do you dislike about Helpdesk 365?** There was not much to like about this program. It is convenient and useful to our organization. **What problems is Helpdesk 365 solving and how is that benefiting you?** It is a great tool because it allows everyone in our organization to solve problems related to IT and HR. It is very simple to use and our employees like the customizable feature. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that the try before you buy option and affordable annual fee have been beneficial for your small business. It's great to know that the software's simplicity and customization features have met your specific help requests. We appreciate your feedback and are happy that Helpdesk 365 has been a valuable tool for your organization, allowing everyone to efficiently address IT and HR-related issues. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Helpdesk 365! ### 30. Complete customer engagement and support solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Helpdesk 365?** Easy use and the features are good and user friendly interface **What do you dislike about Helpdesk 365?** I don' have any dislikes for now the tool is working good **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 help us in managing the customer queries efficiently. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that you find the tool easy to use with good features and a user-friendly interface. If you ever have any questions or need assistance, please feel free to reach out to us. We are here to ensure that you continue to have a seamless experience with us. Thank you for choosing Helpdesk 365! ### 31. Nice Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Helpdesk 365?** Easy to use. Nice features. Ease of implemetaton. **What do you dislike about Helpdesk 365?** I don't have any dislikes as of now, so far the tool is working smoothly. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 help us in managing customer quiries efficiently. **Official Response from Dharm Keerti:** > Thank you for your positive feedback! We are happy to hear that you find Helpdesk 365 easy to use with nice features and smooth implementation. It's great to know that the tool is helping you manage customer queries efficiently. If you ever have any questions or need assistance in the future, please feel free to reach out to us anytime. We are here to help. Thanks for choosing Helpdesk 365! ### 32. fast feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Helpdesk 365?** sharepoint app with Teams integration... **What do you dislike about Helpdesk 365?** Teams integration without aproval process **What problems is Helpdesk 365 solving and how is that benefiting you?** process **Official Response from Dharm Keerti:** > Thank you for sharing your feedback with us! We are delighted to hear that you enjoy the SharePoint app with Teams integration. We understand your concerns about the approval process for Teams integration and will definitely take that into consideration for future improvements. Helpdesk 365 is designed to simplify processes and enhance collaboration, so it's great to hear that our platform is helping you in that aspect. If you have any more suggestions or feedback, please feel free to reach out. We appreciate your input and are always looking for ways to serve you better. Thanks for choosing Helpdesk 365! ### 33. Configure ticket management system as per your organization needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Helpdesk 365?** The dashboard feature to have an overview of complete this SharePoint helpdesk and deefine SLA based on the severity. These important in todays reporting world **What do you dislike about Helpdesk 365?** Helpdesk 365 is created to solve problems in a procedural manner. There are a few standard configurations that cannot be customised. However these dont pose an issue on working of application **What problems is Helpdesk 365 solving and how is that benefiting you?** We have to report on a daily basis the tickets resolved basis which we charge our customers. Hence the reporting is much important feature for us. It also has multiple statuses customistion to track the issue at every stage. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are glad to hear that you like the dashboard feature and the ability to define SLAs based on severity. We understand your concern about the limited customization options but are pleased that it hasn't impacted the application's functionality. We value your input and will consider your suggestions for future enhancements. If you have any specific customization needs or further feedback, please feel free to reach out to our support team. We are here to ensure that Helpdesk 365 continues to meet your organization's needs effectively. Thank you for choosing Helpdesk 365! ### 34. A useful tool **Rating:** 3.5/5.0 stars **Reviewed by:** Jason G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Helpdesk 365?** It gives our team the ability to submit tickets directly from MS Teams **What do you dislike about Helpdesk 365?** Frequently we have small issues with functionality and access. (the support is always happy and quick to help, though) **What problems is Helpdesk 365 solving and how is that benefiting you?** Consolidation of all help requests across all support departments into one easy interface **Official Response from Dharm Keerti:** > Thank you for sharing your feedback about Helpdesk 365! We are pleased to hear that you find Helpdesk 365's integration with MS Teams useful for submitting tickets. We acknowledge the challenges you have experienced with functionality and access and appreciate your patience. It’s good to know our support team has been able to assist you promptly. We are continuously enhancing our platform to provide a smooth experience for our users. If you come across any further issues or have suggestions for improvement, feel free to reach out. We value your support and are here to assist you. Thanks for trusting Helpdesk 365! ### 35. So far good **Rating:** 4.5/5.0 stars **Reviewed by:** Amal J. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Helpdesk 365?** The integration with the o365 sharepoint. **What do you dislike about Helpdesk 365?** Time it takes to create the ticket followed by the flow. **What problems is Helpdesk 365 solving and how is that benefiting you?** all tickets on our company **Official Response from Dharm Keerti:** > Thank you for sharing your feedback with us! We are glad to know that you liked the integration with Microsoft 365 SharePoint. We understand your concern about the time it takes to create a ticket and the flow and are constantly working on improving our processes to make ticket creation more efficient for our users. Your input is invaluable in helping us provide a better experience for you. If you have any specific suggestions on how we can enhance the ticket creation process to better suit your needs, please feel free to share them with us. Thank you for choosing Helpdesk 365 to manage all your company tickets, and we look forward to continuing to support your business needs. ### 36. Very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Helpdesk 365?** Helpdesk 365 has been very easy for my company to use. The interface is simple which I appreciate. **What do you dislike about Helpdesk 365?** The portal doesn't always refresh in a timely manner. When email requests are submitted, they sometimes take up to 10 minutes to populate in the portal. **What problems is Helpdesk 365 solving and how is that benefiting you?** It streamlines to-dos for my entire department and keeps us accountable. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are happy to hear that you find the interface easy to use. We understand the importance of real-time updates and appreciate your patience regarding the delay in email requests appearing in the portal. Our team is actively working on improving the refresh rate to provide a more seamless experience for our users. If you have any further concerns or feedback, please feel free to reach out to us. We are here to help and ensure you have the best experience with us. Thank you for choosing Helpdesk 365! ### 37. Easy app with almost all the features I was looking for **Rating:** 5.0/5.0 stars **Reviewed by:** Naresh G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Helpdesk 365?** Security and data control, this is an amazing feature that I tried to find in other apps but could not as most of the apps if not all, keep control of the data in their cloud. **What do you dislike about Helpdesk 365?** I was looking for a SharePoint server but they have Microsoft 365 / SharePoint online, I will recommend them to have it for an on-prem server as well as this can serve the purpose for my next project. **What problems is Helpdesk 365 solving and how is that benefiting you?** It made our life easy in our operations. Now we are able to track the issues efficiently, my team is able to close service issues timely without escalations. **Official Response from Dharm Keerti:** > Thank you for sharing your positive feedback about Helpdesk 365! We are glad to know that you find our security and data control features valuable. We appreciate your suggestion regarding the availability of a SharePoint server for on-premises use and will definitely consider it for future updates. We are happy to hear that Helpdesk 365 has made your operations more efficient and helped your team close service issues promptly. If you have any further suggestions or feedback, please feel free to reach out to us. We are here to assist you in any way we can. Thanks for choosing Helpdesk 365! ### 38. Best solution **Rating:** 5.0/5.0 stars **Reviewed by:** Amit S. | Senior Specialist Consulting - Digital Workplace (DWP), Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Helpdesk 365?** Good tool for management and central solution **What do you dislike about Helpdesk 365?** Nothing is like that we dislikeit is full.of service **What problems is Helpdesk 365 solving and how is that benefiting you?** Single portal to integrate and manement **Official Response from Dharm Keerti:** > Thank you for your positive feedback on Helpdesk 365! We are happy to hear that you find it to be a good tool for management and a central solution. We are glad that it is helping you with integrating and managing tasks efficiently. If you have any suggestions or encounter any issues in the future, please feel free to reach out to us. We are here to assist you and ensure you have the best experience with our service. Thank you for choosing Helpdesk 365! ### 39. HR365: Convenient Software **Rating:** 4.0/5.0 stars **Reviewed by:** Tushar K. | Software Engineer, Warehousing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Helpdesk 365?** It is perfect for a hassle-free onboarding experience and also for quick integration of teams. The initial setup process is easy to follow through. Employee details are displayed in a very readable manner similar to excel sheets. This makes it easier to search along with applying diffferent filters like sorting. The mobile app is really useful for doing things on the go. It comes for both android and iOS. The training part of HR365 has been very useful as it provides with online videos which help in an effective understanding. The pricing is also quite reasonable and not too much expensive. It is great software, especially for a mid-size organization. Lastly, the support provided by the team is quick and resolves any issue with ease. **What do you dislike about Helpdesk 365?** There aren't many downsides which I could find. But it only supports the English language. So it is difficult to use with foreign language clients. Also, more features could be built-in along with various integrations. **Recommendations to others considering Helpdesk 365:** This is surely one of the best HR software out there. I definitely recommend using it for your organization. Mostly because it is very convenient to use and it is loaded with useful features for HR. It makes the whole process very effortless. The support is also provided very timely and any concerning issues are resolved. **What problems is Helpdesk 365 solving and how is that benefiting you?** It is mainly used for onboarding of new employees with HR and training as well. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience! We are delighted to hear that you find it convenient for onboarding, team integration, and data management. Your feedback on the mobile app, training resources, pricing, and support is greatly appreciated. If you have any specific integrations in mind, please let us know so we can explore those options. It's great that Helpdesk 365 is benefiting your organization with seamless onboarding and training processes. If you have any further feedback or need assistance, feel free to reach out. Thank you for trusting Helpdesk 365! ### 40. Had a great user experience with HR365 **Rating:** 4.0/5.0 stars **Reviewed by:** Rama K. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Helpdesk 365?** Features are promising. They have the right functionality, but it breaks CONSTANTLY. They need to improve application a lot but it has all capabilities which are needed **What do you dislike about Helpdesk 365?** They clearly do not test the product before releases, and each patch deployment fixes one issue, and breaks another function. **What problems is Helpdesk 365 solving and how is that benefiting you?** Effortless HR management solution **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365. We truly value your feedback on its features and functionality. We understand the inconvenience caused by recurring issues and want to assure you that our team is actively working to enhance the platform for a smoother user experience. We will address the testing process to prevent issues with future releases. If you have any specific concerns or feedback, please feel free to reach out to us directly so we can assist you further. Thank you for choosing Helpdesk 365! ### 41. This is a very good application, easy to use, ticket prioritizing and spam detection is very good **Rating:** 5.0/5.0 stars **Reviewed by:** Akash N. | Assistant System Engineer-Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2022 **What do you like best about Helpdesk 365?** Helpdesk ticketing service, ticket prioritizing, spam detection **What do you dislike about Helpdesk 365?** noting it is a very good product and easy to use **What problems is Helpdesk 365 solving and how is that benefiting you?** Ticket prioritizing is one of the great benefits I have gotten from this application. **Official Response from Dharm Keerti:** > Thank you for your positive feedback! It's pleasing to hear that you are enjoying the ease of use and the effectiveness of our ticket prioritizing and spam detection features in Helpdesk 365. We are glad that these aspects are benefiting you and making your experience better. If you have any further feedback or suggestions for us, please feel free to reach out. We are here to assist you with any questions or concerns you may have. Thank you for choosing Helpdesk 365! ### 42. Simplified Ticketing and incident management software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Plastics | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Helpdesk 365?** Raising tickets by sending an email or through an embedded web interface. **What do you dislike about Helpdesk 365?** Nothing which I can think of so far. It has been a good experience till now. **What problems is Helpdesk 365 solving and how is that benefiting you?** Users can raise tickets from different departments, which are addressed by support agents. Using reports, we can see the number of tickets created, resolved, or reopened. It is a decent solution for SMEs. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to know that you find the email and web interface ticket-raising feature convenient. We are happy to provide a seamless experience for your ticketing and incident management needs. If you ever have any questions or need assistance in the future, please feel free to reach out. We appreciate your feedback and look forward to continuing to support your business. Thanks for trusting Helpdesk 365! ## Helpdesk 365 Discussions - [What is HR365 - Helpdesk used for?](https://www.g2.com/discussions/what-is-hr365-helpdesk-used-for) - 1 comment - [View Helpdesk 365 pricing details and edition comparison](https://www.g2.com/products/helpdesk-365/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+20%3A50%3A46+-0500&secure%5Bsession_id%5D=55bc3e96-7287-45d3-9a0c-3342fe3cd673&secure%5Btoken%5D=0e76e1d3a2901fab93353743b8139f7d75d256ec32d393c4e67e9ac815c41e90&format=llm_user) ## Helpdesk 365 Integrations - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) ## Helpdesk 365 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Helpdesk 365 Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,790 reviews)