--- title: Helpdesk 365 Reviews meta_title: 'Helpdesk 365 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 241 reviews by the users' company size, role or industry to find out how Helpdesk 365 works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 241 scale: '5' date_modified: '2026-07-15' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Helpdesk 365 Reviews **Vendor:** CubicLogics **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 241 ## About Helpdesk 365 Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience. ## Helpdesk 365 Pros & Cons **What users like:** - Users love the **ease of use** of Helpdesk 365, enabling quick setup and effective tracking with minimal experience. (28 reviews) - Users value the **helpful customer support** of Helpdesk 365, enhancing the overall IT support experience significantly. (13 reviews) - Users find Helpdesk 365 to be a **very helpful tool** , integrating easily and streamlining approval workflows effectively. (11 reviews) - Users appreciate the **seamless integration** of Helpdesk 365 with O365, enhancing workflow and user experience significantly. (9 reviews) - Users appreciate the **effective ticket management** capabilities of Helpdesk 365, enabling organized tracking and monitoring. (9 reviews) - Integrations (8 reviews) - Intuitive (8 reviews) - User Interface (8 reviews) - Easy Setup (7 reviews) - Simple (7 reviews) **What users dislike:** - Users experience **slow performance** with Helpdesk 365, affecting usability and requiring additional support for setup. (5 reviews) - Users find the **complex setup** of Helpdesk 365 frustrating, often requiring additional support and manual configuration. (4 reviews) - Users report **performance issues** with Helpdesk 365, noting slow loading times and a clunky experience. (4 reviews) - Users experience **poor performance** with Helpdesk 365, noting slow load times and the need for page reloads. (4 reviews) - Users experience **occasional bugs** with Helpdesk 365, but appreciate the responsive and knowledgeable support available. (3 reviews) - Users find the **missing features** frustrating, particularly the need for more reporting options and improved dashboards. (3 reviews) - Poor Customer Support (3 reviews) - Users experience **slow loading times** with Helpdesk 365, requiring frequent page refreshes for proper functionality. (3 reviews) - Users experience some **software bugs** , but these issues are often resolved quickly with helpdesk support. (3 reviews) - Time Delays (3 reviews) ## Helpdesk 365 Reviews ### 1. HR Generalist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** May 29, 2025 **What do you like best about Helpdesk 365?** Accessibility through applications across my organization. **What do you dislike about Helpdesk 365?** Random glitching sometimes occurring but being able to fix it with a helpdesk rep **What problems is Helpdesk 365 solving and how is that benefiting you?** Not being able to open up the application on my browsers ### 2. Awesome support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office **Reviewed Date:** May 28, 2025 **What do you like best about Helpdesk 365?** how quick they were able to assist throughout the whole process. **What do you dislike about Helpdesk 365?** i wish they had a direct support calling phone number available. **What problems is Helpdesk 365 solving and how is that benefiting you?** Updating app, fixing time tracker issue, fixing teams connections ### 3. HR365 onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Helpdesk 365?** Easy to use, easy to setup, great navigation, great support **What do you dislike about Helpdesk 365?** Nothing so far! I am fairly new to the system but so far we are very happy **What problems is Helpdesk 365 solving and how is that benefiting you?** Visibility of tickets, reporting of tickets, SLAs, working within our MS infrastructure **Official Response from Dharm Keerti:** > Thank you for sharing your experience with HR365 Onboarding! It’s great to hear that you find it easy to use, set up, and navigate. We are always here to make the process smoother for you and truly appreciate your support. We are glad to hear that Helpdesk 365 is meeting your needs by improving ticket visibility, reporting, SLAs, and integrating seamlessly with your MS infrastructure. If you have any questions or need further assistance as you continue to use the system, please reach out to us anytime. We are available 24/7 to support you every step of the way. Thank you for choosing HR365! ### 4. Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** April 22, 2025 **What do you like best about Helpdesk 365?** all the features. it is all in O365. we can access the data directly in SharePoint **What do you dislike about Helpdesk 365?** better documentation about the advanced features **What problems is Helpdesk 365 solving and how is that benefiting you?** replacing our current help desk app **Official Response from Dharm Keerti:** > Thank you for sharing your positive feedback about Helpdesk 365! We are glad to hear that you are enjoying the features and seamless integration with Microsoft 365. We appreciate your suggestion for better documentation on advanced features and will definitely take that into consideration for future improvements. It's great to know that Helpdesk 365 is solving the problem of replacing your current help desk app. If you have any specific questions or need further assistance with the advanced features, please feel free to reach out to our support team. We are here to help and ensure you have a smooth experience with us. Thank you for trusting Helpdesk 365! ### 5. Still testing the product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** April 04, 2025 **What do you like best about Helpdesk 365?** Integration with MS 365 suite (Teams, SharePoint, Azure AD) **What do you dislike about Helpdesk 365?** Lot of configuration has to be done manually and partially described in the documentation **What problems is Helpdesk 365 solving and how is that benefiting you?** Support Tickets for our employees and schools we are working with **Official Response from Dharm Keerti:** > Thank you for sharing your feedback with us! We are glad to hear that you appreciate the integration with the MS 365 suite. We understand your concerns about the manual configuration process and the documentation. We are continuously working to improve our user experience and provide more detailed guidance for setup. If you come across any challenges or have specific questions during your testing phase, please feel free to reach out to our support team. We are here to assist you and ensure a smooth implementation process for your support tickets system. Thank you for choosing Helpdesk 365! ### 6. easy to use system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Helpdesk 365?** Easy to submit tickets, easy customizations, support is quick & professional. **What do you dislike about Helpdesk 365?** I find that we need to refresh the web browser quite frequently to have the site display properly, particularily when switching between my tickets or teams tickets and when searching on one of the filters - often times there is no data when switching bwtween tickets. Once you refresh to page loads again **What problems is Helpdesk 365 solving and how is that benefiting you?** Keeps customer requests all in one location. Prior to implementing the system we were inundated with emails in our inboxes. Helps us keep up with customer SLA's **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are happy to hear that you find the system easy to use and that our support team has been helpful. We appreciate your input regarding the need to refresh the web browser frequently and we will look into this issue to ensure a smoother experience for you. It's great to know that Helpdesk 365 has helped streamline your customer requests and improve your response time to SLAs. If you have any further feedback or encounter any issues, please feel free to reach out to us. We are here to assist you and ensure you have a positive experience with our platform. ### 7. Powerful features for small and medium business **Rating:** 5.0/5.0 stars **Reviewed by:** Radhika M. | Finance Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Helpdesk 365?** Ultimate feature for us is the integration with Power Automate, which allows us to connect seamlessly with Azure DevOps. Bugs and issues are automatically created in Azure DevOps without the need to visit the platform directly. The Power BI connectivity feature also enales me to create reports on the fly. **What do you dislike about Helpdesk 365?** So far so good, as a team lead, it is helping me in assigining tickets automatically. I have raised a feature request of ticket automation for our CEO's tickets. I hope it should be available soon **What problems is Helpdesk 365 solving and how is that benefiting you?** Resolving tickets and feedback from internal customers **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that the integration with Power Automate and Power BI features have been beneficial for your business. We appreciate your feedback on the ticket automation request for CEO tickets and will definitely consider it for future updates. It's great to know that Helpdesk 365 is helping you assign tickets efficiently and resolve issues for your internal customers. If you have any more suggestions or need further assistance, please feel free to reach out. We are here to help & ensure you have the best experience with us! ### 8. Useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tor B. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Helpdesk 365?** HD365 is good because you can use it both in desktop Teams and in a browser. It's fairly customizable and easy to update once you know how to navigate the settings. It's a great way to have a place for all the things. **What do you dislike about Helpdesk 365?** I wish there was a notification in desktop Teams when someone replies to a ticket. I'd like a little red "bubble" saying how many new replies I have (just for tickets assigned to me. I'm a super admin and don't want to be alerted for ALL replies). **What problems is Helpdesk 365 solving and how is that benefiting you?** HD365 helps us keep all the requests for different teams (AR, IT, Facilities, etc.) in one place and with a familiar interface. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are delighted to know that you find it useful and customizable. We appreciate your suggestion for a notification feature in desktop Teams and will definitely pass this along to our development team for consideration. It's glad to hear that Helpdesk 365 is helping you keep all requests in one place and providing a familiar interface for different teams. If you have any more suggestions or feedback, please feel free to reach out. We are here to help and ensure you have the best experience with us! ### 9. Helpdesk 365: A robust ticketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Helpdesk 365?** Our organization has been using the Helpdesk at work to handle customer emails, and it's been quite effective. The ability to assign the tickets, send automatic replies, keep track of the tickets, see which department has more tickets, and much more. We use it every single day and our customers benefit from the Helpdesk portal. **What do you dislike about Helpdesk 365?** While there are minor issues, yeah even Microsoft has issues. So no dislikes apart from this. **What problems is Helpdesk 365 solving and how is that benefiting you?** At a glance, we can come to know the tickets and their status. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are pleased to hear that our ticketing tool has been effective for your organization in handling customer emails, and are glad you find features like ticket assignment, automatic replies, and ticket tracking beneficial. We appreciate your understanding of minor issues that may arise. If you ever come up with any challenges or have suggestions for improvement, please feel free to reach out to our support team. We are here to ensure that Helpdesk 365 continues to meet your needs and enhance your customer service processes. Thank you for choosing Helpdesk 365! ### 10. The application is flexibel and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Helpdesk 365?** The application is flexibel and easy to use and the customerservice willingness to adapt the application to our needs. **What do you dislike about Helpdesk 365?** The shud be more option on the dashboard to see ticket this week / day like open , resolve and close and comparing this to last week. **What problems is Helpdesk 365 solving and how is that benefiting you?** Get track of all users request and incident . And track of all internal operation tasks **Official Response from Dharm Keerti:** > Thank you for your positive feedback! We are glad to hear that you find Helpdesk 365 flexible and easy to use. We appreciate your suggestion for more dashboard options to track tickets, and we will definitely consider adding that feature to enhance your experience. Tracking user requests, incidents, and internal tasks is crucial, and we are pleased that Helpdesk 365 is helping you simplify these operations. If you have any more suggestions or feedback, please feel free to reach out to us. We are here to support you every step of the way! ### 11. Perfect installation/migration! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Helpdesk 365?** Easy to use, good user interface available **What do you dislike about Helpdesk 365?** Not available in dutch but for the rest all is ok **What problems is Helpdesk 365 solving and how is that benefiting you?** reuse of ticket information **Official Response from Dharm Keerti:** > We are pleased to hear that your installation and migration experience with Helpdesk 365 went smoothly! We appreciate your feedback on the user-friendly interface. We understand the importance of language options and will definitely take your feedback about Dutch availability into consideration for future updates. It's great to know that Helpdesk 365 is enabling you with the reuse of ticket information. If you have any other suggestions or feedback, please feel free to reach us anytime. Thank you for choosing Helpdesk 365! ### 12. Helpdesk 365 Has Been a Consistent and Easy to Implement Helpdesk and Ticketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Abdalhkeem A. | Human Resource Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 helps in analyzing the content of a ticket and is able to determine which team is able to handle based in skills or even the language used . This tool helps in reducing backlog of tickets . You are able to submit your tickets via emails and this saves a lot of time. Helpdesk 365 allows integration with Microsoft team to make work easy for collaboration and customer satisfaction. Helpdesk 365 monitors time to show when they were submitted. Past data that you may need is available to speed up the response time and to reduce the number of new tickets. **What do you dislike about Helpdesk 365?** It is hard to tell who the customer communicated with . Apart from that, all is well with this software. **What problems is Helpdesk 365 solving and how is that benefiting you?** We are able to categorize customer requests . Information for tickets is well kept to show teams effectiveness . Helpdesk 365 helps the management in showing workflow patterns that inform agents on how to assign roles. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We very pleased to hear that the tool has been consistent and easy to implement for you. We appreciate your feedback on the features you enjoy, such as ticket analysis, email ticket submission, integration with Microsoft Teams, and historical data availability. We understand your concern about identifying the customer's point of contact and will look into ways to improve this aspect. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team. We are here to assist you and ensure a seamless experience with us. Thank you for choosing Helpdesk 365! ### 13. Very Helpful Product **Rating:** 5.0/5.0 stars **Reviewed by:** Eli B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Helpdesk 365?** The great support team that works with us on every issue very quickly, as well as the determination to provide excellent support and whatever features we need in our environment **What do you dislike about Helpdesk 365?** I can't think of anything to dislike about the application. **What problems is Helpdesk 365 solving and how is that benefiting you?** Easy communication with our userbase, easy access to the ticket management platform for them, a public knowledgebase that they can use for self-service **Official Response from Dharm Keerti:** > Thank you very much for sharing your wonderful experience with us! We are happy to know that our support team has been able to assist you promptly and effectively. We are committed to providing excellent support and continuously improving our features to meet your needs. It's great to hear that Helpdesk 365 is helping you with easy communication with your userbase, providing access to the ticket management platform, and offering a public knowledgebase for self-service. If you ever have any suggestions or feedback on how we can further enhance your experience, please feel free to contact us. We appreciate your support and look forward to continuing to serve you the best. ### 14. Helpdesk 365 is a very user friendly tool with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Akshit S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Helpdesk 365?** The level of customization is awesome and the UI is very user-friendly. We use this every day to manage and get reports assigned or resolved by our team. The support is very responsive and ready to help when ever we need any assistance. The best part is we can also raise the tickets via MS forms and MS teams. **What do you dislike about Helpdesk 365?** Nothing as of now, it's a bit user friendly though. No dislikes from my side. **What problems is Helpdesk 365 solving and how is that benefiting you?** This tool is awesome to organise, prioritise and allocate the issues in our IT departments. We can get to see all the issues along with the requester information. Not only this, once it is integrated with MS teams, all our users are just raising the tickets via teams as it is very friendly. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that you find our tool user-friendly and customizable. Our team is dedicated to providing excellent support, and it's great to know that you have had a positive experience with them. We appreciate your feedback on the user-friendliness of the tool and are constantly working to upgrade our platform. If you have any suggestions or additional feedback in the future, please feel free to reach out. We are here to help make your experience even better. Thank you for choosing Helpdesk 365! ### 15. HR 365 review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Helpdesk 365?** It is easy to add to a sharepoiint page. The support team answers fast and always try to find a solution. **What do you dislike about Helpdesk 365?** They could really improve the UX (too many clicks are necessary to access or aquit the settings). It is not all blocking the usage of the software, it's just frustrating a bit.* **What problems is Helpdesk 365 solving and how is that benefiting you?** Helped me create fast a ticketing solution for internal purpuses. The integration on sharepoint made it easy to try and configure. **Official Response from Dharm Keerti:** > Thank you for your feedback on Helpdesk 365! We are pleased to hear that you find it easy to add to a SharePoint page and that our support team has been responsive. We appreciate your input on the user experience and will definitely take that into consideration for future updates to streamline the settings access. We are glad Helpdesk 365 has helped you create a ticketing solution for internal purposes quickly and easily. If you have any further suggestions or any issue arises, please feel free to reach out to us. We are always there to assist you in every step of the way. Thanks for choosing Helpdesk 365! ### 16. Helpdesk 365: Seamless Problem Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 is very simple to use. Most importantly, it is also great to onboard new agents and once they get their hands on it, they can very easily get good at it. The ability to create, edit, and react to tickets is convienient especially as our organization deals with a lot of tickets. **What do you dislike about Helpdesk 365?** I honestly don't have much to complain about with Hepldesk 365 **What problems is Helpdesk 365 solving and how is that benefiting you?** Simple to use, easy to manage. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are pleased to know that you find our platform simple to use and efficient for managing tickets. We appreciate your feedback and are glad to hear that onboarding new agents has been a smooth process for you. If you ever have any suggestions or come up with any issues in the future, please feel free to reach out to our support team. We are here to ensure that you continue to have a seamless experience with Helpdesk 365. Thank you for choosing us to help streamline your ticket management processes! ### 17. Helpdesk 365 seems to be part of Microsoft 365 **Rating:** 5.0/5.0 stars **Reviewed by:** Raksha P. | Sales Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Helpdesk 365?** We needed a ticketing system that can integrate well with Microsoft 365, works well within Teams, and has a knowledge base. Helpdesk 365 met all our needs. It is a great mix of being easy to use, simple to set up, and has advanced features. More importantly, it works within Microsoft 365 **What do you dislike about Helpdesk 365?** Our deployement is an year old, we don't have AI features. Helpdesk team has told that AI is available in ned versions, looking forward for AI features. **What problems is Helpdesk 365 solving and how is that benefiting you?** Manual ticket creation. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are pleased to hear that it meets your needs with its seamless integration with Microsoft 365, Teams compatibility, and knowledge base. We appreciate your feedback regarding the AI features, and we are continuously working to enhance our product. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for choosing Helpdesk 365 to streamline your ticketing process! ### 18. Overall great support for a software with a lot of power and potential. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Helpdesk 365?** the support team is great at getting back to me and solving our issues, they are happy to help modify things so it fits our needs perfectly. **What do you dislike about Helpdesk 365?** at times the software can load slowly or oddly. **What problems is Helpdesk 365 solving and how is that benefiting you?** allowing us to better track user tickets and keeping them from "falling off" or being forgotten. **Official Response from Dharm Keerti:** > Thank you for your positive feedback! We are glad to hear that you find our support team helpful and accommodating. We understand that software performance is crucial, and we appreciate your patience regarding any inconvenience caused by slow loading times. Our team is constantly working on improvements to enhance the user experience. If you encounter any further issues or have suggestions for improvement, please feel free to reach out to us. We are here to ensure that Helpdesk meets your needs effectively. Thanks for choosing Helpdesk 365! ### 19. Ticket ID [SR#3939] **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Helpdesk 365?** We like the ability to customize functionality of the system to tailor to our company's needs. The speed and minimal to no down time is great. **What do you dislike about Helpdesk 365?** We haven't found any downsides of using Helpdesk 365. We would like to see more documentation regarding custom settings and integrations. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 allows us to integrate our IT Help Desk with our internal SharePoint, Power Automate flows, and reporting. It's a huge benefit to be able to keep everything within the Microsoft environment. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are very pleased to hear that you appreciate the system's customization options and reliability. We value your feedback regarding the need for more documentation on custom settings and integrations, and we assure you on providing additional resources in that area. It's great to hear how Helpdesk 365 is helping you integrate various tools within the Microsoft environment, making your workflow more seamless. If you have any specific questions or need further assistance with custom settings or integrations, please feel free to reach out to us. We are always there to help! ### 20. Quick and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Helpdesk 365?** I love the features such as custom fields, custom views, ticket sorting, SLA, approval workflow and the reporting options that are ay your finger tips. Helpdesk support tem is quick to respond to questions and they're always posting guides with tutorials on how to implement new features. **What do you dislike about Helpdesk 365?** There are no dislikes as the product and the team are always helpful **What problems is Helpdesk 365 solving and how is that benefiting you?** We can create our own custom views which helps individual employees to change the view as per our choice. **Official Response from Dharm Keerti:** > Thank you for your positive feedback! We are very pleased to hear that you are enjoying the features and support provided by Helpdesk 365. It's great to know that the custom fields, views, and reporting options are meeting your needs effectively. We appreciate your support and are glad to hear that our team has been responsive and helpful. If you ever have any questions or need assistance with implementing new features, please feel free to reach out to us. We are here to help and ensure that you continue to have a seamless experience with Helpdesk 365. Thank you for choosing Helpdesk 365! ### 21. HR365 Genuine Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Helpdesk 365?** It's very easy to use specially for the End-Users the User Interface I like. **What do you dislike about Helpdesk 365?** Genuinly I would say need to improve performance. Need to work on Approver workflow. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helping me to Centralize ITSM **Official Response from Dharm Keerti:** > Thank you for sharing your feedback with us! We are glad to know that you find Helpdesk 365 easy to use, especially for End-Users. We appreciate your input on performance and the Approver workflow, and we will definitely consider improving these areas. It's great to know that Helpdesk 365 is helping you centralize ITSM. If you have any further suggestions or specific issues you would like us to address, please feel free to reach us anytime. We are committed to providing you with the best experience possible. ### 22. Helpdesk 365 Support **Rating:** 5.0/5.0 stars **Reviewed by:** David R. | IT Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Helpdesk 365?** It was easy to get a hold of support and solve my issue **What do you dislike about Helpdesk 365?** I have nothing that i dislike so far with the system **What problems is Helpdesk 365 solving and how is that benefiting you?** It is helping our organisation keep track of requests, set SLA's and monitor resolutions **Official Response from Dharm Keerti:** > Thank you very much for sharing your positive experience with Helpdesk 365! We are extremely pleased to hear that our support team was able to assist you efficiently. We are committed to providing top-notch service to all our clients. If you ever have any questions or need further assistance, please feel free to contact us anytime. We are here to help you make the most out of Helpdesk 365 and ensure it continues to meet your organization's needs. Thank you for choosing Helpdesk 365 for your support solutions! ### 23. HelpDesk 365 a Great Solution for Multi-Department Ticketing **Rating:** 4.5/5.0 stars **Reviewed by:** Tim S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Helpdesk 365?** HelpDesk 365 is an excellent solution for organizations that need a ticketing system for mult-departments. The ease of use makes it simple to get it up and running quickly and can be tailored for different departments. We currently use in our organization to communicate requests across departments and it saves time and reduces un-nessecary emails. The tech support is great and always responds quickly if issues or questions arise. **What do you dislike about Helpdesk 365?** It is a little spendy if you want the enterprise version for a medium to small business. **What problems is Helpdesk 365 solving and how is that benefiting you?** We had a very old ticketing system that was used by multiple departments and was end of life. HelpDesk 365 was the perfect solution to replace the old legacy system. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that our multi-department ticketing system has been a great solution for your organization, saving time and improving communication efficiency. We appreciate your feedback about the pricing of the enterprise version and will take that into consideration for future improvements. If you have any further questions or need assistance, please feel free to reach out to our support team. We are here to help and ensure that Helpdesk 365 continues to meet your organization's needs. Thanks for trusting Helpdesk 365! ### 24. Helpdesk 365: A Brilliant, Easy to Implement, Reliable and Simple to Use Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Maurizio G. | Head of Operations, Cosmetics, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 came through for us by reducing the volume of tickets that we were receiving and causing delays . Helpdesk was able to organize ticket requests and improve our Customer service . The delay happens when a customer is requesting for a ticket and no one knows who is responsible to handle it,it becomes a big challenge, but Helpdesk 365 assigns a ticket to someone who is responsible for it. Helpdesk 365 is customizable meaning it can serve in different areas of your business to meet our needs . We are Able to solve complex issues fast and in a quicker way . **What do you dislike about Helpdesk 365?** The only challenge we faced is when we want to upgrade we end up losing data. No dislikes. **What problems is Helpdesk 365 solving and how is that benefiting you?** Our employees work together in an organized way to solve Customers ticket issues in a more transparent way allowing the team to track down the problem. Through Helpdesk 365 owe are Able to satisfy our clients needs because they can submit their tickets and track the progress themselves,without waiting for hours to be served . **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that our solution has helped reduce ticket volume, improve customer service, and streamline issue resolution for your team. We appreciate your feedback regarding data loss during upgrades. We are constantly working to enhance our platform and ensure that your concern is addressed by our technical team to find a suitable solution. It's great to hear that Helpdesk 365 has enabled your team to work together more efficiently and provide transparent support to your clients. If you have any further feedback or need assistance, please feel free to reach out. Thank you for choosing Helpdesk 365! ### 25. A really nice piece of software **Rating:** 4.5/5.0 stars **Reviewed by:** Miquel D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Helpdesk 365?** It's really easy to get the software installed. The options and the software just makes sense and helps our team to streamline the support tiquets workflow. Customer support is amazing. They're always on and eager to help with any question regarding how to set up the application for your requirements or more technical Sharepoint setups to make all come together. We've purchased it along their Asset Management app because integration is easy and we can also leverage integration with other office automation tools like PowerAutomate. I just use it every day. **What do you dislike about Helpdesk 365?** Although I really like talking with them I believe documentation can be improved to make you feel more self-suficient. For example showing sample setups for differents workshops in the notification side which is quite extensive. **What problems is Helpdesk 365 solving and how is that benefiting you?** We previously had disperse tiquet systems. With some custom apps wich made the tiquet management a hell. This app checked 99% of our base requirements and the left 1% is easy to implement with low code tools. **Official Response from Dharm Keerti:** > Thank you for your positive feedback on Helpdesk 365! We are delighted to hear that you find our software easy to install and that it has helped streamline your team's support ticket workflow. We appreciate your kind words about our customer support team and are glad to hear that they have been helpful to you. We also appreciate your feedback on the documentation and will definitely take that into consideration for future improvements. Your suggestion about providing sample setups for different workflows is valuable and we will work on enhancing that aspect. We are happy that Helpdesk 365 has helped you consolidate your ticket systems and improve efficiency. If you have any more suggestions or need further assistance, please feel free to reach out. Thank you for choosing Helpdesk 365! ### 26. Helpdesk 365: A Super Reliable and Easy to Manage Solution that Works so Well for Us **Rating:** 5.0/5.0 stars **Reviewed by:** Micheal E. | Engineer, Mechanical or Industrial Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 helps in ensuring tickets don't take a lot of time to be submitted. It is very helpful when delegating on which team should work on which tickets according to there capabilities. It works well with other office tools. Helpdesk 365 helps in engaging the user throughout the process and taking them through the whole process. Helpdesk 365 helps in ensuring tickets don't take a lot of time to be submitted. It is very helpful when delegating on which team should work on which tickets according to there capabilities. It works well with other office tools. Helpdesk helps in engaging the user throughout the process and taking them through the whole process. Any technical problem faced by employees are able to be solved and also it solves customer issues. Any technical problem faced by employees and also it solves customer issues. **What do you dislike about Helpdesk 365?** Getting notifications would be helpful so that you can always be updated. No dislikes at all. **What problems is Helpdesk 365 solving and how is that benefiting you?** Our team is able to show what they have done . Helpdesk 365 has helped in building helpful relationships with our Customers by engaging and interacting with them all the time. Our Customers don't have to wait for long since it the team is always there to assist and it is automated . **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are delighted to hear that it has been so beneficial for your team in managing tickets efficiently and engaging with users effectively. Your feedback about the lack of notifications is duly noted, and we will explore ways to enhance this feature for a more seamless experience. It's great to know that Helpdesk 365 has helped in building strong relationships with your customers and providing timely assistance. If you have any further suggestions or encounter any issues, please feel free to reach out to us. We appreciate your support and look forward to continuing to serve you. Thanks for choosing Helpdesk 365! ### 27. Apps that helps companies to manage IT related problems effectively **Rating:** 4.5/5.0 stars **Reviewed by:** Schej B. | Software Engineer , Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Helpdesk 365?** It is easy to navigate since it allows for custom customization to suit the clients’ needs. Since it’s a Microsoft product, it provides great customer experience and feedback. Its integration platform is Windows operating system, with is readily available to almost all organizations. **What do you dislike about Helpdesk 365?** It has low implementation status. These results from a single license working only for a single user. Many users means more licenses purchased. Advanced versions of the software may require a professional assistance, for installation, accumulating more expenses. **What problems is Helpdesk 365 solving and how is that benefiting you?** The software solves common problems faced by a user of a computer in a company. Such problems include no internet connection, forgotten password or files retrieval. The benefits a company due to easy work flow and time saving aspect. The software services provide a centralized information handling management that solves companies queries that are IT related. These supporting services also handle systems and policies set by company. **Official Response from Dharm Keerti:** > Thank you for sharing your wonderful feedback on Helpdesk 365. We are delighted to hear that you appreciate the ease of customization and the seamless integration with Windows operating systems. We understand your concerns about the implementation process and licensing requirements. Your feedback is valuable to us, and we will take it into consideration for future improvements. It's great to hear that Helpdesk 365 is effectively solving IT-related problems for your company, streamlining workflows, and saving time. If you have any further questions or need assistance with the software, feel free to reach out. We are here to help and ensure you have the best experience with Helpdesk 365! ### 28. Helpdesk 365: Best app that tracks SLA time. **Rating:** 5.0/5.0 stars **Reviewed by:** Kowshik R. | Technical engineer , Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Helpdesk 365?** As a member of technical support team, I appreciate the accurate calculation of SLA times, especially the ability to exclude periods when we are waiting for a customer resposne. I also find our user interface to be very intuitive and user friendly. **What do you dislike about Helpdesk 365?** Though Helpdesk 365 works within Microsoft Teams on mobile, I feel they should have thier own app. **What problems is Helpdesk 365 solving and how is that benefiting you?** Reducing the tickets with the help from Knowledgebase which Helpdesk 365 provides **Official Response from Dharm Keerti:** > Thank you for sharing your positive feedback on Helpdesk 365! We excited to know that you find the accurate SLA time calculation and user-friendly interface valuable for your technical support team. Your suggestion about having our own app is duly noted and will be shared with our development team for consideration. It's great that Helpdesk 365 is helping you reduce tickets with the Knowledgebase feature. If you have any more suggestions or feedback, please feel free to reach out. We are here to assist you with any further assistance you may need. ### 29. Helpdesk 365: Simplified Ticketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Helpdesk 365?** With Helpdesk 365 we can easily manage and use multiple tickets at once. It also helps us track the progress of the issues and end-user updates on a timely basis without missing a thing. **What do you dislike about Helpdesk 365?** Nothing in particular as we have been using the app for a very long time. **What problems is Helpdesk 365 solving and how is that benefiting you?** With the user-friendly interface, it makes it easy to manage and track customer inquiries. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are very pleased to hear that you find the tool efficient in managing multiple tickets and tracking issue progress effectively. If you ever have any suggestions or feedback on how we can further enhance your experience with our tool, please feel free to reach out. We are committed to continuously improving our services to meet your needs. Thank you for trusting Helpdesk 365, and we look forward to assisting you with any future inquiries. ### 30. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Helpdesk 365?** easy installation and use. helpful support. **What do you dislike about Helpdesk 365?** nothing found so far with the product. good **What problems is Helpdesk 365 solving and how is that benefiting you?** managing the user expectations and keeping them up to date **Official Response from Dharm Keerti:** > Thank you very much for the positive feedback! It's great to know that Helpdesk 365 has been easy to install and use, with helpful support. We are glad to hear that it has been beneficial for you in managing user expectations and keeping them up to date. If you ever have any questions or need assistance, please feel free to reach out to us. We are always there to assist. ### 31. Helpdesk 365: A Highly Reliable Solution that Has Been Making Ticketing So Smooth **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis P. | Human Resource Manager, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Helpdesk 365?** It is a free ticketing system ,without any additional charges unlike other systems. You can use your mobile phone for ticketing ,Our team works remotely from wherever they are through Helpdesk 365. It automates alot of tasks for our employees so that they can concentrate on other things. Teamwork is encouraged through Helpdesk 365 ,employees work together and come up with solutions . All the frequently asked and repetitive questions you can get answers through Helpdesk 365 easily. **What do you dislike about Helpdesk 365?** Our team would appreciate if they can alert us when a new message come in through a sound . No dislikes for that. **What problems is Helpdesk 365 solving and how is that benefiting you?** Our team is able to create a very good bond with our clients that translates to massive sales. Through Helpdesk 365 we are able to collaborate with each other and come up with beneficial ideas that can improve our sales. We are able to assign tickets in an organized manner this saves us time. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are delighted to hear that you find our ticketing system user-friendly and efficient for your team's remote work. We appreciate your feedback regarding the sound alert for new messages and will consider this for future updates. It's great to hear that Helpdesk 365 has helped improve teamwork, productivity, and customer relationships for your business. If you have any further suggestions or need assistance, please feel free to reach out to us. We are here to support you every step of the way. Thanks for choosing Helpdesk 365! ### 32. Helpdesk 365 Best ticketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Salman G. | Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Helpdesk 365?** The central control panel offers a variety of options, allowing me to manage multiple teams with different sets of permissions. Additionally, SharePoint groups can automatically fetch permissions, streamlining the management process. **What do you dislike about Helpdesk 365?** You need to have global permissions of Microsoft 365 to install else all is good **What problems is Helpdesk 365 solving and how is that benefiting you?** They are allowed to manage multiple teams with different sets of permissions. SharePoint groups can be fetched automatically, streamlining the management process. ### 33. Great APP and feature for growing companies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Helpdesk 365?** The easy set-up and configuration of the software **What do you dislike about Helpdesk 365?** can be tricky going back and fourth with admin permissions **What problems is Helpdesk 365 solving and how is that benefiting you?** keeping SLA's and KPI's monitored, monitoring labour needs, focusing on HR business partnering rather than reactive support **Official Response from Dharm Keerti:** > Thank you for your positive feedback on Helpdesk 365! We are extremely pleased to hear that you find the set-up and configuration easy to use. We understand that managing admin permissions can be tricky at times, and we appreciate your feedback on this. Our team is continuously working on improving the user experience, and we will definitely take your comments into consideration. If you require support with admin permissions or any other functionality, please feel free to reach out to our support team. We are here to help ensure you get the most out of Helpdesk 365. ### 34. Creating and Managing Customer Tickets Using Helpdesk 365 Is So Easy: A Reliable Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Emanuela V. | IT Manager, Logistics and Supply Chain, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 is a centralized platform since it integrates perfectly with the existing Microsoft 365 features allowing its users to manage and support requests without them switching between different platforms. It supports internal collaborations by allowing agents to fully collaborate on difficult issues since it assigns tasks, shares updates, and discusses solutions within its ticket system improving problem-solving. **What do you dislike about Helpdesk 365?** Helpdesk 365 limits users’ efficiency while handling repetitive tasks for it offers a basic automation feature which is not a high level of automation compared to its competitors. It is not compatible with users who use a different operating system apart from Windows since this platform is only available for Windows users. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 has improved organization and response time since it offers a centralized platform to smoothen ticket creation, resolution, and tracking. It integrates perfectly with different Microsoft 365 platforms thus simplifying user data access and smoothening support workflows for the existing users. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are delighted to know that you find our platform easy to use and appreciate its integration with Microsoft 365 for seamless management of support requests. We understand your concerns about the level of automation and compatibility with different operating systems. Your feedback is valuable to us, and we will take it into consideration for future improvements. We aim to enhance user efficiency and experience, and we appreciate your insights on how we can achieve that. If you have any further suggestions or need assistance, please feel free to reach out to our support team. Thanks for trusting Helpdesk 365! ### 35. Easy to use, no learning curve needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 impressed us with its ease to use, with almost no need for a learning curve. We started working with it out of the box. **What do you dislike about Helpdesk 365?** So far so good. I could not find anything else. **What problems is Helpdesk 365 solving and how is that benefiting you?** It send email notifications for every modification made to the ticket, which elimates our manual work to go and find the last reponse again and again. **Official Response from Dharm Keerti:** > It's great to hear that Helpdesk 365 has been easy to use from the start! Our aim is to create a smooth experience for our users, and we are happy that the email notifications feature is helping you save time and manage tickets efficiently. If you have any questions or need assistance, feel free to reach out. We are always there to help & ensure you have the best experience. Thank you for choosing Helpdesk 365. ### 36. HR365 Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Helpdesk 365?** Works for our need of a ticket system for our support departments **What do you dislike about Helpdesk 365?** I would like to see more customization around web apps **What problems is Helpdesk 365 solving and how is that benefiting you?** Ticketing **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We're glad to hear that the ticketing system is working well for your support teams. We truly appreciate your suggestion for more customization options for web apps and will definitely take it into account for future updates. If you have any specific customization needs or ideas, feel free to reach out to our support team. Our goal is to make Helpdesk 365 as simple and efficient as possible for you, and we're always here to help. Thanks again for choosing us to support your ticketing process! ### 37. Helpdesk 365: Delivering excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Helpdesk 365?** It helps us in managing a huge number of tickets thus minimizing the problems faced while providing customer support. It also has a very user friendly interface. **What do you dislike about Helpdesk 365?** Our organization is very much satisfied with the Helpdesk application, so no dislikes yet. **What problems is Helpdesk 365 solving and how is that benefiting you?** It creates tickets automatically, reducing manual efforts **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that our platform is helping you manage a large volume of tickets efficiently and that you find the interface user-friendly. It's nice to hear that your organization is satisfied with our application. If you ever have any questions or need assistance, please reach out to us anytime. We are here to help and support you every step of the way. Thank you for choosing Helpdesk 365! ### 38. For Ticketing, Helpdesk 365 Is the Most Appropriate Solution: Highly Reliable to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Denise F. | Data Manager, Facilities Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Helpdesk 365?** I like Helpdesk because you are able to know about customers information name,email database may also include past purchase. Helpdesk 365 generates tickets from requests free of charge. It reduces our employees work by automating tasks. It helps in effiecient distribution of tickets . Helpdesk 365 helps in coming up with ticketing solutions **What do you dislike about Helpdesk 365?** It is favourable for English speakers only it limits the others. No dislikes. **What problems is Helpdesk 365 solving and how is that benefiting you?** Through the help of Helpdesk 365 our clients are served faster and their questions are answered in a short time ,we are able to retain a lot of customers. It helps in effiecient ticketing structure that are not complex to support our clients. Helpdesk 365 is organized and easy to use this makes our work easy and saves us time. Assigning of tickets to every user and not confusing who will be working on what and when. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are very pleased to hear that you find it reliable and efficient for managing customer information and generating tickets. We appreciate your feedback regarding language limitations and will take this into consideration for future improvements. It's great to hear that Helpdesk 365 is helping you serve clients faster, retain customers, and streamline your ticketing structure. If you have any further suggestions or need assistance with anything, please feel free to reach out. We are here to support you every step of the way. Thanks for trusting Helpdesk 365! ### 39. HR ticket management system implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Helpdesk 365?** Meet our organization requirements for a HR ticket management system and user friendly. **What do you dislike about Helpdesk 365?** There is room for improvement, particularly in developing workflow processes for complex scenarios. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 centralizes and automates our organization's HR inquiry management, significantly enhancing efficiency and transparency. This integration streamlines operations, reduces manual tracking, and improves overall service delivery. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! It's great to hear that our system meets your organization's HR ticket management needs and is user-friendly. We appreciate your input on areas for improvement, especially in developing workflow processes for complex scenarios. Your insights are valuable as we strive to enhance our services. We are glad to hear that Helpdesk 365 is centralizing and automating your HR inquiry management, improving efficiency, and transparency. We will take your feedback into consideration as we continue to evolve our platform. If you have any specific suggestions or further feedback, please feel free to reach us anytime. Thank you for choosing Helpdesk 365! ### 40. Best problem solving ticketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sandhiya L. | AWS DevOps Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Helpdesk 365?** The new message preview feature, similar to Outlook, is incredebily useful for quickly understnading the content of tickets, making it easier to find and manage my worked tickets. Sorting tickets by the latest customer update time is also a fantastic enhancement. **What do you dislike about Helpdesk 365?** I couldn't find much of dislike so far, will update here if I find something. **What problems is Helpdesk 365 solving and how is that benefiting you?** Tracking SLA of the tickets **Official Response from Dharm Keerti:** > Thank you for sharing your positive feedback on Helpdesk 365! We are delighted to hear that you find the new message preview feature and sorting options helpful for managing your tickets efficiently. If you ever encounter any issues or have suggestions for improvement, please feel free to contact us. We are here to ensure you have a seamless experience with our ticketing tool. Your satisfaction is our top priority, and we appreciate your valuable input. Thank you for trusting Helpdesk 365! ### 41. i get the support very quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Helpdesk 365?** platfrom is esly to use it , and simple for other users to open the ticket **What do you dislike about Helpdesk 365?** i dont have somthing that i can point that i dont like . **What problems is Helpdesk 365 solving and how is that benefiting you?** users can open tickets and can see the status about the ticket . i can see akk the ticket that open by user or by period of time. can follow if the issuse back **Official Response from Dharm Keerti:** > Thank you for your positive feedback! We are delighted to hear that you find Helpdesk 365 easy to use and efficient for opening tickets. We strive to provide a user-friendly platform for our customers. If you ever come up with any issues or have suggestions for improvement, please feel free to reach out to us. We are here to assist you with any concerns you may have and ensure that Helpdesk 365 continues to meet your needs. Thank you for choosing Helpdesk 365, and we look forward to serving you in the future. ### 42. Helpdesk365 - A great ticketing system, easy to setup and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas R. | Head of ICT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Helpdesk 365?** It's really easy to install and configure the system. It's also great, that you can start with a simple out of the box setup and configure further functions at a later point. It's very easy to use, even for users and agents who never used a ticketing system before. And if you need any help regarding setup or configuration of the system, the support from hr365 is absolutly great. **What do you dislike about Helpdesk 365?** Until now, we didn't find anything we dislike. **What problems is Helpdesk 365 solving and how is that benefiting you?** It's our main ticketing system now, it replaces several service solutions in different teams and departements. Now we have a single point of contact for our employees. **Official Response from Dharm Keerti:** > Thank you very much for your positive feedback! It's great to hear that you find Helpdesk365 easy to install, configure, and use. Our focus is on delivering a user-friendly experience for both new and experienced users. We're also pleased that you value our support services and Helpdesk365 has become your main ticketing system and has streamlined your processes. If you ever come up with any issues or have suggestions for improvement, feel free to reach out. We are here to assist you every step of the way. Thank you for choosing Helpdesk365! ### 43. One of the best IT service desk application that is available in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Helpdesk 365?** Heldesk 365 is very user friendly and easy to setup. We could start handling customer tickets quickly after getting it, whether we purchased it or started a trial. The integration with ur existing Office 365 mailboxes was seamless, allowing us to recieve and respond to tickets without any hassle. This feature has significantly streamlines our workflow and improved our response times. **What do you dislike about Helpdesk 365?** There aren't many things I dislike about Helpdesk 365. **What problems is Helpdesk 365 solving and how is that benefiting you?** Heldpesk is the perfect solution with great features that mees all our needs. It solves our major problems such as creating tickets manually, maintaing response time, customer satisfaction and much more. **Official Response from Dharm Keerti:** > Thank you very much for this wonderful review of Helpdesk 365! We are happy to hear that you find our application user-friendly and easy to set up. It's great to know that the seamless integration with Office 365 has helped streamline your workflow and improve response times. We appreciate your feedback on the positive impact Helpdesk 365 has had on your ticket handling process. We are glad that Helpdesk 365 is meeting all your needs and solving major problems such as manual ticket creation, maintaining response times, and enhancing customer satisfaction. If you ever have any questions or need further assistance, please feel free to reach out to us. We are here to help & ensure you have the best experience with Helpdesk 365! ### 44. Helpdesk 365: Flawless application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Helpdesk 365?** The system has been working flawlessly so far. The notification settings are excellent, allowing me to configure different levels of notifications for agents, supervisors and admins. Moreover, team members have the option to unssubscribe if they prefer not to recieve notifications **What do you dislike about Helpdesk 365?** I look forward to their knowledgebase to be little more detailed. **What problems is Helpdesk 365 solving and how is that benefiting you?** Out of the box Microsoft 365 integration **Official Response from Dharm Keerti:** > Thank you for your positive feedback on Helpdesk 365! We are very pleased to know that the system is working flawlessly for you and that you appreciate the notification settings. We will definitely take your feedback on the knowledge base into consideration to provide more detailed information. If you have any specific topics you would like to see covered, please let us know. We are glad that the Microsoft 365 integration is benefiting you. Thank you for choosing Helpdesk 365! ### 45. HR365 Helpdesk is one of the better helpdesk packages I've worked with. **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Helpdesk 365?** I love the tight integration between Office 365 and Microsoft Teams. Additionally, the open format provided by Teams is a game-changer and allows for complete customization to fit any environment. I appreciate the seamless integration of Microsoft Teams with Office 365. Plus, the open format allows customization to fit any environment.ment, is great. **What do you dislike about Helpdesk 365?** Not too many.. The new version we recently got has a splash load page that I'd like to remove **What problems is Helpdesk 365 solving and how is that benefiting you?** Reporting of work flow category options we set up. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with HR365 Helpdesk! We are pleased to hear that you appreciate the tight integration between Office 365 and Microsoft Teams, as well as the customization options available. We understand your feedback about the splash load page in the new version and will certainly take that into consideration for future updates. It's great to hear that Helpdesk 365 is helping you with reporting and workflow category options. If you have any further suggestions or concerns, please feel free to reach out to our support team. We are here to assist with any additional support you may need. Thanks for choosing Helpdesk 365! ### 46. Helpdesk 365 Has Been a Perfect Ticketing and Helpdesk System that Improves Customer Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Yash P. | Operations Manager, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Helpdesk 365?** The implementation of Helpdesk 365 has been so easy. Moreover, it has been an easy to use ticketing system that has a great and dependable customer support team. Moreover, Helpdesk 365's ease of integration with other tools makes things efficient for us. Helpdesk 365 has been working so well for us. **What do you dislike about Helpdesk 365?** There is nothing least helpful when it comes to Helpdesk 365. Helpdesk 365's efficiency has been making it super amazing and reliable to use. **What problems is Helpdesk 365 solving and how is that benefiting you?** This help desk and service desk software is so impressive. I like the efficiency of Helpdesk 365. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are very pleased to hear that the implementation was easy, the ticketing system is user-friendly, and our customer support team has been dependable. We are also glad that you find the integration with other tools efficient. We appreciate your feedback and are delighted that Helpdesk 365 has been working well for you. If you ever have any questions or need assistance, feel free to reach out. We are here to help and ensure your continued satisfaction with us. Thank you for choosing Helpdesk 365! ### 47. Great Ticketing System for all departments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 has been a perfect solution for us. The solution is tailored for any department in the organization and can use it to send requests. I also like how it embeds into SharePoint. Support has been great too. **What do you dislike about Helpdesk 365?** A little more documentation would help us **What problems is Helpdesk 365 solving and how is that benefiting you?** The Helpdesk helps me track my tickets in an organised way **Official Response from Dharm Keerti:** > Thank you very much for your positive feedback! We are glad to hear that Helpdesk 365 has been a perfect solution for your organization and that you appreciate its versatility and integration with SharePoint. We appreciate your suggestion for more documentation and will certainly take that into consideration for future improvements. If you have any specific areas where you would like to see more documentation, please let us know so we can help you with it. If you have any further feedback or need assistance, feel free to reach out to us. Thank you for choosing Helpdesk 365! ### 48. Helpdesk 365 is what we were looking for **Rating:** 5.0/5.0 stars **Reviewed by:** Gary P. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 was very easy to implement and allows us the ability to organize all of our support very efficiently and effectively as well as have a history of everything we worked on so we can look back and quickly resolve similar issues. **What do you dislike about Helpdesk 365?** At this time I don't have any dislikes as Helpdesk 365 has all that we were looking for. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helps us keep our issues/requests organized as well as gives end-users a common platform that is very easy to access. **Official Response from Dharm Keerti:** > We are very pleased to hear that Helpdesk 365 has been a perfect fit for your support needs! We're delighted that you find it easy to implement and efficient in organizing your support tasks. It's great to know that you appreciate the ability to track your work history for quick issue resolution. If you ever have any questions or need assistance with Helpdesk 365, please feel free to contact us anytime. We are here to help ensure you continue to have a positive experience with us. Thank you for choosing Helpdesk 365! ### 49. Satisfied customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Helpdesk 365?** The support team is eager to help me the best they can, in a very effective way **What do you dislike about Helpdesk 365?** I can't think of a major downside about Helpdesk 365 **What problems is Helpdesk 365 solving and how is that benefiting you?** We receive a lot of internal tickets from our users and Helpdesk 365 helps us manage them very easily **Official Response from Dharm Keerti:** > Thank you very much for your positive feedback! We are glad to hear that our support team has been able to assist you effectively. We are committed to providing top-notch service to all our customers. If you ever have any questions or need further assistance, please feel free to reach out to us. We are available 24/7 to help make your experience with Helpdesk 365 as smooth as possible. Thank you for trusting Helpdesk 365! ### 50. Helpdesk 365: Loaded with features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Helpdesk 365?** The Helpdesk has a great deal of features that matched my requirement and the other features are yet to be put into use. I am just fascinated with fact that a ticketing tool can have so many features. **What do you dislike about Helpdesk 365?** Nothing in particular as it is getting better with every upgrade. **What problems is Helpdesk 365 solving and how is that benefiting you?** Rules and automation, approval workflow **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that the features align with your requirements and are constantly working on upgrades to enhance your experience even further. It's great to hear that the rules, automation, and approval workflow are solving problems for you. If you have any suggestions or feedback on how we can continue to improve, please feel free to reach out. We are always there to help you! ## Helpdesk 365 Discussions - [What is HR365 - Helpdesk used for?](https://www.g2.com/discussions/what-is-hr365-helpdesk-used-for) - 1 comment - [View Helpdesk 365 pricing details and edition comparison](https://www.g2.com/products/helpdesk-365/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+02%3A44%3A54+-0500&secure%5Bsession_id%5D=b4f8ea12-742d-4b45-b0b4-b7a093790746&secure%5Btoken%5D=d687b63caf3c2c78f967047499d6309eb3b8a64fe14279cf4e22f1d9f0125fc2&format=llm_user) ## Helpdesk 365 Integrations - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) ## Helpdesk 365 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Helpdesk 365 Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,649 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,788 reviews)