--- title: Helpdesk 365 Reviews meta_title: 'Helpdesk 365 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 240 reviews by the users' company size, role or industry to find out how Helpdesk 365 works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 240 scale: '5' date_modified: '2026-07-13' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Helpdesk 365 Reviews **Vendor:** CubicLogics **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 240 ## About Helpdesk 365 Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience. ## Helpdesk 365 Pros & Cons **What users like:** - Users love the **ease of use** of Helpdesk 365, enabling quick setup and effective tracking with minimal experience. (28 reviews) - Users value the **helpful customer support** of Helpdesk 365, enhancing the overall IT support experience significantly. (13 reviews) - Users find Helpdesk 365 to be a **very helpful tool** , integrating easily and streamlining approval workflows effectively. (11 reviews) - Users appreciate the **seamless integration** of Helpdesk 365 with O365, enhancing workflow and user experience significantly. (9 reviews) - Users appreciate the **effective ticket management** capabilities of Helpdesk 365, enabling organized tracking and monitoring. (9 reviews) - Integrations (8 reviews) - Intuitive (8 reviews) - User Interface (8 reviews) - Easy Setup (7 reviews) - Simple (7 reviews) **What users dislike:** - Users experience **slow performance** with Helpdesk 365, affecting usability and requiring additional support for setup. (5 reviews) - Users find the **complex setup** of Helpdesk 365 frustrating, often requiring additional support and manual configuration. (4 reviews) - Users report **performance issues** with Helpdesk 365, noting slow loading times and a clunky experience. (4 reviews) - Users experience **poor performance** with Helpdesk 365, noting slow load times and the need for page reloads. (4 reviews) - Users experience **occasional bugs** with Helpdesk 365, but appreciate the responsive and knowledgeable support available. (3 reviews) - Users find the **missing features** frustrating, particularly the need for more reporting options and improved dashboards. (3 reviews) - Poor Customer Support (3 reviews) - Users experience **slow loading times** with Helpdesk 365, requiring frequent page refreshes for proper functionality. (3 reviews) - Users experience some **software bugs** , but these issues are often resolved quickly with helpdesk support. (3 reviews) - Time Delays (3 reviews) ## Helpdesk 365 Reviews ### 1. Great support, neat product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Helpdesk 365?** Whenever you have a question or need to make an adjustment that you can’t resolve on your own, their friendly and highly knowledgeable support team is ready to help. Once everything is set up, the product proves easy to use. Although the initial implementation can take some time, the dedicated support team ensures a smooth process. In addition, the product offers a wide array of features and options that cater to your every need. **What do you dislike about Helpdesk 365?** It might work a little buggy from time to time, but this is definitly not a big problem. **What problems is Helpdesk 365 solving and how is that benefiting you?** It prevents our teams to all keep the files and request seperately, we can have it all together in one place. **Official Response from Dharm Keerti:** > Thank you for your positive feedback! We pleased to know that you find our support team friendly and knowledgeable. We appreciate your understanding regarding any occasional bugs you may have come across. We are constantly working to improve our product to provide a seamless experience for our users. It's great to hear that Helpdesk 365 is helping your teams stay organized and collaborate effectively. If you ever experience any issues or have suggestions for improvement, please feel free to reach out. We are here to assist you every step of the way. Thank you for choosing Helpdesk 365! ### 2. Dayashankar was very helpful and knowledgeable in assisting with the issue with the custum columns **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** April 10, 2026 **What do you like best about Helpdesk 365?** Integration with Microsoft Teams is very convenient **What do you dislike about Helpdesk 365?** Knowledge base and training videos would be helpful **What problems is Helpdesk 365 solving and how is that benefiting you?** Better organize requests and issues **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback on Helpdesk 365. We’re glad to hear that the integration with Microsoft Teams is convenient and helping you better organize requests and issues. We also have a knowledge base available, please refer to the link below. If you need any training assistance, our support team will be happy to help. Feel free to reach out if you need any further assistance. ### 3. Very simple and clean to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet **Reviewed Date:** March 24, 2026 **What do you like best about Helpdesk 365?** Collaborates with Sharepoint. integrates with Asset management. **What do you dislike about Helpdesk 365?** I have not use it enough to find anything I dislike. **What problems is Helpdesk 365 solving and how is that benefiting you?** Customer troubleshooting and help desk procedures. **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience with Helpdesk 365. We’re glad to hear you find it simple and clean to use, and that the SharePoint integration adds value to your workflow by making help desk processes more efficient. If you need any further assistance, please feel free to reach out. We’re happy to help. ### 4. Had a great time solving the issue, Sanjay was knowledgable and was able to solve my issue quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology **Reviewed Date:** December 05, 2025 **What do you like best about Helpdesk 365?** It is simple to use and very user friendly, makes it easy for admins to track tickets **What do you dislike about Helpdesk 365?** UI could use a bit of an update but only astetics **What problems is Helpdesk 365 solving and how is that benefiting you?** ticekting system, we are able to follow work and solve issues now **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback! We’re glad to know that Helpdesk 365 is easy to use and helps your team to resolve issues smoothly. We will surely consider your suggestion about the interface as we continue to improve. And our support team is always happy to assist you. ### 5. Helpdesk365 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** January 16, 2026 **What do you like best about Helpdesk 365?** Easy to use and being able to customize. **What do you dislike about Helpdesk 365?** So far the software is meeting expectations. **What problems is Helpdesk 365 solving and how is that benefiting you?** Central helpdesk portal. ### 6. Reliable, Knowledgeable, and Responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Alesha S. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Helpdesk 365?** This was my first experience working with Helpdesk 365, and I was genuinely impressed. I needed help navigating our new employee directory system, and the team made the onboarding process incredibly smooth. They walked me through the platform step by step, answering all of my questions with patience and clarity. What stood out most was how approachable and knowledgeable they were—making something that initially felt overwhelming easy to understand. I left the session feeling confident in how to use the system and appreciated the follow-up resources they shared. Great first impression, and I’m looking forward to working with them again. **What do you dislike about Helpdesk 365?** My experience was great - nothing to dislike. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 is solving the problem of delayed or unclear IT support by providing fast, knowledgeable, and user-friendly assistance. In my case, they helped me get up to speed quickly with our new employee directory system, which could have easily become a frustrating task without the right guidance. Their support not only saved me time but also eliminated the stress of navigating a new platform on my own. Having a reliable helpdesk like this in place ensures that I can stay focused on my actual work, knowing that technical issues or onboarding questions won’t slow me down. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that our team was able to assist you with navigating the new employee directory system smoothly. Providing approachable and knowledgeable support is a top priority for us, and we are delighted that you found our guidance helpful. We appreciate your kind words and are glad that you felt confident in using the system after our session. If you ever have any more questions or need further assistance, please feel free to reach out. We look forward to working with you again and ensuring that your experience with Helpdesk 365 remains excellent. Thank you for choosing Helpdesk 365! ### 7. Thanks for your help! **Rating:** 4.5/5.0 stars **Reviewed by:** Jon D. | IT Director **Reviewed Date:** December 02, 2025 **What do you like best about Helpdesk 365?** Overall simple design and interface. Works well for creating ticket via email or in the application. **What do you dislike about Helpdesk 365?** There are some admin settings that are not intuitive. **What problems is Helpdesk 365 solving and how is that benefiting you?** Ticketing and assisting in responding to staff needs. **Official Response from Teajesh Pushkar:** > Thank you so much for your valuable feedback on Helpdesk 365. We’re delighted to hear that you find the design simple and ticket creation smooth. We continuously strive to make the user experience more efficient, and we will consider your input to make the admin settings intuitive. Please feel free to reach out to us, for any other assistance. ### 8. Great application for ticket management, great support, nothing to complain about **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale **Reviewed Date:** August 13, 2025 **What do you like best about Helpdesk 365?** the environment, it is sharepoint, so you have the tickets on your own environment and at the same time it is cloud. (we use it with sharepoint 365) **What do you dislike about Helpdesk 365?** they are going to work on adding due dates, they are missing as of 8/13/25 **What problems is Helpdesk 365 solving and how is that benefiting you?** The tickets are in our own environment, which allow us to retrieve them using our own tools if we ever have to, we own\host the data, this is more secure than allowing your tickets with documentation including sensitive information, on somebody elses database **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback on Helpdesk 365. We’re delighted to hear that managing tickets within your SharePoint environment has been helpful. We also appreciate your suggestion regarding due dates. Our team will take this into consideration as we continue working to enhance your experience. Your trust and support mean a great deal to us. ### 9. He was very helpful... great!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** October 30, 2025 **What do you like best about Helpdesk 365?** It is easy to use and integration with Office 365 **What do you dislike about Helpdesk 365?** It could be a little slow to load and have to reload the page. **What problems is Helpdesk 365 solving and how is that benefiting you?** It just makes keeping track of things easy so things don't fall through the cracks and we forget them. ### 10. The system is simple but effective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** February 20, 2026 **What do you like best about Helpdesk 365?** I like the Team Structure and possibility to configure a lot by myself **What do you dislike about Helpdesk 365?** the UserInerface is somehow a bit oldfashend **What problems is Helpdesk 365 solving and how is that benefiting you?** HR and IT **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience with Helpdesk 365. It’s great to know the platform is helping streamline HR and IT requests while providing flexibility for managing teams and configurations. The feedback regarding the interface is appreciated, and the team works on continuous improvements. If there are any further questions or suggestions, please feel free to reach out. We’re always happy to help. ### 11. Great solution for 365 **Rating:** 4.0/5.0 stars **Reviewed by:** Eduard B. | Head of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Helpdesk 365?** How it integrates directly into your MS 365 environment. Their support team is very friendly and have a quick response time to questions or issues. **What do you dislike about Helpdesk 365?** Steep learning curve when you want to step up from basic functionality. Also, certain features stuck behind paywalls **What problems is Helpdesk 365 solving and how is that benefiting you?** Centralising tickets across the business utilising the native integration into MS 365 ### 12. Experience is great so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** November 07, 2025 **What do you like best about Helpdesk 365?** So far it's sounding great an amazing tool for managing communications. Support so far has been outstanding **What do you dislike about Helpdesk 365?** Nothing so far I have to report on dislikes **What problems is Helpdesk 365 solving and how is that benefiting you?** Helping to streamline and allow us to effectively track emails **Official Response from Teajesh Pushkar:** > Thank you for your feedback! We’re glad to hear that Helpdesk 365 is helping you manage communications and track emails effectively. Please reach out to us if you have any queries. We’re here to assist you. ### 13. This product is very easy to use and install with Abhi's help. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities **Reviewed Date:** November 10, 2025 **What do you like best about Helpdesk 365?** Ease of use and installation. Configuration was very easy. **What do you dislike about Helpdesk 365?** Nothing. The software is very easy to use and understand. **What problems is Helpdesk 365 solving and how is that benefiting you?** We were looking for a internal support ticket solution and feel this will solve it. **Official Response from Teajesh Pushkar:** > Thank you for your feedback! We’re glad to hear that Helpdesk 365 is easy to install and use. Our customer support team is always happy to assist you. Please reach out to us if you have any queries. ### 14. The new version is much faster that the Classic! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad **Reviewed Date:** November 21, 2025 **What do you like best about Helpdesk 365?** Quick and simple interface. Users like it! **What do you dislike about Helpdesk 365?** I do not have any least helpful It is working great for our organization **What problems is Helpdesk 365 solving and how is that benefiting you?** Streamline issue resolution **Official Response from Teajesh Pushkar:** > Thank you for your feedback! We’re happy to know that Helpdesk 365 is adding value to your team and supporting your work positively. If you have any further queries, please feel free to reach out to us. ### 15. Good support, product looks very good and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain **Reviewed Date:** February 13, 2026 **What do you like best about Helpdesk 365?** Configuration possibilities and customization possibilities **What do you dislike about Helpdesk 365?** No negative aspects for now, all is good **What problems is Helpdesk 365 solving and how is that benefiting you?** Email response, was a customization issue **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback about Helpdesk 365. We’re glad to hear that you find the product easy to use with helpful configuration and customization options, and that our team was able to assist you with your request. If you need any further assistance, please feel free to reach out. We’re always happy to help. ### 16. Helpdesk 365 Support Issues Resolved Quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** November 17, 2025 **What do you like best about Helpdesk 365?** Easy to use and links with our users/staff. **What do you dislike about Helpdesk 365?** There are no dislikes that come to mind. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk ticketing integration with AAD ### 17. Tech support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** January 27, 2026 **What do you like best about Helpdesk 365?** Ticket tracking and support for the team **What do you dislike about Helpdesk 365?** I don't have any at the moment but will recommend in the future **What problems is Helpdesk 365 solving and how is that benefiting you?** Ticket tracking **Official Response from Teajesh Pushkar:** > Thank you for your feedback! We’re glad Helpdesk 365’s ticket tracking helps your team, and we appreciate your willingness to recommend us in the future. Please feel free to reach out if you have any questions. ### 18. Tech support email troubleshooting. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production **Reviewed Date:** January 23, 2026 **What do you like best about Helpdesk 365?** It integrates into Microsoft Sharepoint. **What do you dislike about Helpdesk 365?** No complaints. Working as designed. Will recommend. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helps the team stay organized and stay on track. **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback. We’re glad to hear that Helpdesk 365 is working well with SharePoint and helping your team stay organized. If you have any questions, please feel free to reach out. We’re always here to help. ### 19. Modern Features and Effortless Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Helpdesk 365?** Very modern features and very easy to use so far. **What do you dislike about Helpdesk 365?** we require more time to full evaluate but so far so good **What problems is Helpdesk 365 solving and how is that benefiting you?** ticket management **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback. We’re glad to hear that you find Helpdesk 365 easy to use and helpful for ticket management. If you have any queries, please feel free to reach out. We’re happy to help. ### 20. Great Product. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** November 07, 2025 **What do you like best about Helpdesk 365?** Simple, Easy, fits directly into the Microsoft 365 ecosystem. **What do you dislike about Helpdesk 365?** There is nothing to dislike about this product. **What problems is Helpdesk 365 solving and how is that benefiting you?** Service coordination ### 21. Helpdesk 365 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** January 16, 2026 **What do you like best about Helpdesk 365?** Helpdesk 365 will be really helpful for our organization **What do you dislike about Helpdesk 365?** Running smoothly and helpful to handle our business **What problems is Helpdesk 365 solving and how is that benefiting you?** Will be helpful handle business ### 22. Service was good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** January 15, 2026 **What do you like best about Helpdesk 365?** Sanjay was very helpful in getting our situation resolved. **What do you dislike about Helpdesk 365?** Nothing to report as of right now. Thank you. **What problems is Helpdesk 365 solving and how is that benefiting you?** Ticketing System **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback! We’re glad to hear that Helpdesk 365’s ticketing system was helpful and that the support team assisted in resolving the issue. If you need further assistance, please feel free to reach out. ### 23. Helpdesk 365 has everything we are looking for in a ticketing system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Helpdesk 365?** approval workflows are very helpful for hardware and software purchases **What do you dislike about Helpdesk 365?** agent based licensing may cause issues down the road **What problems is Helpdesk 365 solving and how is that benefiting you?** Ticketing system in GCC High ### 24. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Plastics **Reviewed Date:** August 29, 2025 **What do you like best about Helpdesk 365?** Easy to set up, I was able to get started with this solution with minimum experience. **What do you dislike about Helpdesk 365?** No dislikes! Easy to set up, I was able to get started with this solution with minimum experience. **What problems is Helpdesk 365 solving and how is that benefiting you?** Being able to not only track issues but also gather data for underlying issues. **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience with Helpdesk 365! We’re glad to know our solution is helping you track issues and uncover underlying patterns through data. Your feedback motivates us to keep improving while providing an efficient experience for all our users. If you have any suggestions to make Helpdesk 365 better, we’d love to hear them. ### 25. Great product to meet the diverse needs within my company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management **Reviewed Date:** September 15, 2025 **What do you like best about Helpdesk 365?** User friendly ticketing system. Excellent desktop support. **What do you dislike about Helpdesk 365?** Learning curve to code on your on but support helps and walks through the process **What problems is Helpdesk 365 solving and how is that benefiting you?** It allows the company to submit tickets to the technology team from across the district **Official Response from Teajesh Pushkar:** > Thank you so much for your feedback! We’re delighted to hear that our ticketing system is easy to use and helps your company to submit remote tickets efficiently. If you ever need assistance or have any questions, please reach out, our support team is always here to support you. ### 26. Quick Response and Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth H. **Reviewed Date:** October 13, 2025 **What do you like best about Helpdesk 365?** Support responsiveness and ease of use of the application. **What do you dislike about Helpdesk 365?** Would like to have custom dashboards and reporting. **What problems is Helpdesk 365 solving and how is that benefiting you?** Ticket tracking for internal support. **Official Response from Teajesh Pushkar:** > Thank you for your feedback! We're pleased to hear that our support is helpful and Helpdesk 365 is easy to use. We appreciate your suggestion regarding custom dashboards and reporting, and we’ll keep it in mind as we continue to improve. Please feel free to reach out to us for further assistance. ### 27. Trial and support good so far **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** October 08, 2025 **What do you like best about Helpdesk 365?** We're still in trial and testing but so far, we like its features and customization capabilities. **What do you dislike about Helpdesk 365?** On a few occasions had confusion on our Time zone differences with Sales and Support teams, making it difficult to coordinate meetings and communicate in a timely and efficient manner. **What problems is Helpdesk 365 solving and how is that benefiting you?** Will provide us with a ticketing system that easily integrates with Microsoft 365 platform. ### 28. This is an Exceptional and Reliable Helpdesk Ticketing Solution: Its Peformance Is Exceptional **Rating:** 4.5/5.0 stars **Reviewed by:** Dorcas A. | Director of Operations, Logistics and Supply Chain, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Helpdesk 365?** I like Helpdesk 365 because it is automated ,tickets are assigned to appropriate team that can handle it with ease . Tickets are classified in a particular order such as time that it was placed, or how important it is . Our employees get requests in their emails , without any difficulty. Helpdesk 365 helps in knowing who is responsible for the tickets . Helpdesk assists in monitoring how long a ticket has been submitted and the duration it has taken . The customer support is amazing. **What do you dislike about Helpdesk 365?** It gives us a challenge when we want to use another operating system since it is only found on windows,it makes our work hard. **What problems is Helpdesk 365 solving and how is that benefiting you?** Through Helpdesk 365 we are able to customize our tickets to how we would like them to be seen ,it is a great way to market our brand . All the information you may need for your customers and what they have ever purchased from you is provided,with this information you are able to know what they might like. Our employees have an easy time because tickets are shared efficiently **Official Response from Dharm Keerti:** > Thank you very much for sharing your positive experience with Helpdesk 365! We are glad to hear that our automated ticketing system and efficient ticket assignment have been beneficial for your team. We appreciate your feedback about the operating system limitation and will take that into consideration for future updates. We are pleased to know that Helpdesk 365 has helped you customize tickets and provide valuable information to your customers, ultimately benefiting your brand. If you have any further suggestions or need assistance with anything else, please feel free to reach out to us. We are here to help and ensure your experience with Helpdesk 365 continues to meet your needs. Thank you for trusting Helpdesk 365! ### 29. Support Team ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing **Reviewed Date:** August 06, 2025 **What do you like best about Helpdesk 365?** Ability for users to open their own tickets and for them to be able to see the status of their tickets. **What do you dislike about Helpdesk 365?** I haven't found anything I don't like yet. **What problems is Helpdesk 365 solving and how is that benefiting you?** Keeping track of support tickets and how many times users need our help. **Official Response from Teajesh Pushkar:** > Thank you for your feedback and using Helpdesk 365. We’re glad it helps users raise tickets easily and gives your team clear visibility into support ticket status. Please reach out to us if you have any further queries. We’re here to assist you! ### 30. Review of Helpdesk 365 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering **Reviewed Date:** October 22, 2025 **What do you like best about Helpdesk 365?** Its in Sharepoint, making all the data available in house **What do you dislike about Helpdesk 365?** The Admin guide is far to sparse, and does not include enough information to help admins **What problems is Helpdesk 365 solving and how is that benefiting you?** Survey module "application cant be found" ### 31. Excellent customer service and assistance with the products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** September 24, 2025 **What do you like best about Helpdesk 365?** The application built on the Microsoft 365 Platform **What do you dislike about Helpdesk 365?** Nothing to dislike at the moment. Too early to tell. **What problems is Helpdesk 365 solving and how is that benefiting you?** The need for a ticket system built on the Microsoft 365 platform so that it is easy to integrate with other M365 applications **Official Response from Teajesh Pushkar:** > Thank you for your kind words! We're glad that our application and support team are helpful. It’s great to hear that integration with Microsoft 365 meets your needs. Please reach out to us for any further queries. We’re happy to assist! ### 32. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain **Reviewed Date:** July 23, 2025 **What do you like best about Helpdesk 365?** Large amount of features, and stability of the product. **What do you dislike about Helpdesk 365?** Some of the setup features can be difficult. **What problems is Helpdesk 365 solving and how is that benefiting you?** This measures our customer service levels for our customers. Also looks at the flow of our communication. ### 33. Growing pains but overall good system **Rating:** 4.0/5.0 stars **Reviewed by:** Jonas H. | IT Operations Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Helpdesk 365?** Customer support responds quickly and are able to fix most of our issues, integrating the product has been mostly painless as we have been ablke to use Power Automate and SharePoint to get it up and running. Using the product is pretty straight forward and self explanatory. We use this tool daily to help us efectively work together on many tickets at once. **What do you dislike about Helpdesk 365?** There are a few growing pain bugs here and there that we have run into but it seems that we are able to get help with most of them on a short notice. There are a couple features here and there we'd like to see but we can usually work around them. **What problems is Helpdesk 365 solving and how is that benefiting you?** Effectively working together on many tassk and tickets. **Official Response from Dharm Keerti:** > Thank you for sharing your experience with Helpdesk 365! We are glad to hear that our customer support has been responsive and helpful in resolving your issues. We value your feedback on the issues you have experienced. Our team is constantly working to improve the system and fix any bugs quickly. If you ever come across any concerns or have suggestions for new features, please feel free to reach out to us. We are always there to support you in every way possible. Thank you for choosing Helpdesk 365! ### 34. Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning **Reviewed Date:** August 20, 2025 **What do you like best about Helpdesk 365?** The onboarding process was made easy..... **What do you dislike about Helpdesk 365?** Nothing so far, it has been great.......... **What problems is Helpdesk 365 solving and how is that benefiting you?** Time and tracking ### 35. Works as intended for HelpDesk ticketing. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security **Reviewed Date:** August 19, 2025 **What do you like best about Helpdesk 365?** Helps my team stayed organized with our tickets. We can easily distinguish the status of the tickets and monitor them as well. **What do you dislike about Helpdesk 365?** I have no complaints yet. I will reach out to Support if there are any issues. **What problems is Helpdesk 365 solving and how is that benefiting you?** Keeping my department more organized and can easily monitor the status of the tickets. ### 36. Seamless Integration and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sheila S. | Sharepoint Developer & Integrations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 has proven to be an invaluable tool for our organization. The app is incredibly easy to implement and training end users is a breeze. The seamless integration between SharePoint and Teams enhances our workflow significantly. Additionally, the customer service is outstanding, ensuring that any issues we encounter are resolved promptly. Overall, I would rate this app 9 out of 10 stars for its efficiency and support. **What do you dislike about Helpdesk 365?** There are glitches, you need to refresh the page after every change, and during build when working in the same field of information, the pane closes and you have to re-open each time. We also need to add a custom report or two to meet our department needs. **What problems is Helpdesk 365 solving and how is that benefiting you?** A helpdesk solution for our departments outside of IT that just need to track internal tasks and support to our customers, etc. **Official Response from Dharm Keerti:** > Thank you very much for sharing your positive experience with Helpdesk 365! It’s great to hear that the app has been a valuable asset to your organization, especially with its seamless integration and ease of use. We appreciate your feedback on the glitches you have encountered and the need for custom reports. Our team is constantly working to improve the app, and we will address these issues to enhance your experience further. Thank you for trusting Helpdesk 365! ### 37. Betweeen Nuetral and likely **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** July 10, 2025 **What do you like best about Helpdesk 365?** Fexability for accessing different types of tickets. **What do you dislike about Helpdesk 365?** Can sometimes have issues with attachments and software can sometimes be slow for our team **What problems is Helpdesk 365 solving and how is that benefiting you?** It is helpful for day to day. ### 38. Pleased User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** June 11, 2025 **What do you like best about Helpdesk 365?** The customization is a wonder asset. I see us expanding this to all depts in the company. **What do you dislike about Helpdesk 365?** Some of the guides that I found online seemed outdated. I contacted support and they were able to get me on the right track. **What problems is Helpdesk 365 solving and how is that benefiting you?** We hope HD365 will help our team better communicate issues with their respective departments. Right now people send emails but there is no process to follow up on requests to ensure they are completed and in a timely manner. **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback! We’re delighted to hear that you find the customization features valuable and plan to expand Helpdesk 365 across departments. We are actively updating and improving our resources to better support our users. Please don’t hesitate to reach out to us for any further assistance. ### 39. Helpdesk 365 review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** July 14, 2025 **What do you like best about Helpdesk 365?** Azure cloud hosting and less word on our end to keep up the database update. **What do you dislike about Helpdesk 365?** power automatic fetch ticket take longer time **What problems is Helpdesk 365 solving and how is that benefiting you?** Ticketing request tracking ### 40. Helpdesk 365... Looks good for my needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing **Reviewed Date:** September 11, 2025 **What do you like best about Helpdesk 365?** All in our M365 environment for ease. Like that it is all in one place **What do you dislike about Helpdesk 365?** Nothing to report at the moment. Will be trialling it now **What problems is Helpdesk 365 solving and how is that benefiting you?** IT Support for a Global organisation **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback! We’re glad to know that Helpdesk 365 is supporting your IT needs across your global operations. We look forward to hearing more as you continue using the solution. ### 41. helpdesk365 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations **Reviewed Date:** July 17, 2025 **What do you like best about Helpdesk 365?** is hosted on Sharepoint and it's easy to use **What do you dislike about Helpdesk 365?** The apps needs to be reloaded a couple times during the day **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk **Official Response from Teajesh Pushkar:** > Thank you for your feedback! We are glad to hear you find the SharePoint integration convenient and the platform easy to use it is great to know that Helpdesk 365 is adding value to your workflow. We appreciate you highlighting the need to reload the app occasionally. Our team is actively looking into performance improvements to ensure a smoother, uninterrupted experience. If the issue persists, do not hesitate to reach out we are here to help. Thank you for choosing Helpdesk 365! ### 42. Support Feedback **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** September 26, 2025 **What do you like best about Helpdesk 365?** Sharepoint integration, 365 user accounts, AI usage **What do you dislike about Helpdesk 365?** Sometimes slow and clunky, set up required support **What problems is Helpdesk 365 solving and how is that benefiting you?** Testing for new helpdesk system ### 43. Not used it properly yet **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** October 08, 2025 **What do you like best about Helpdesk 365?** Not sure, not used it yet............................. **What do you dislike about Helpdesk 365?** Not sure, not used it yet......................................... **What problems is Helpdesk 365 solving and how is that benefiting you?** Trial................................................... ### 44. Helpdesk 365 has great tech support **Rating:** 5.0/5.0 stars **Reviewed by:** John T. | Sr. Manager - Information Technolgy, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Helpdesk 365?** Very helpfull tech support, quick response time. **What do you dislike about Helpdesk 365?** Power automate latency needs to be addressed my MicroSoft **What problems is Helpdesk 365 solving and how is that benefiting you?** BYS is transfering from a helpdesk system that was confusing for the BYS staff. **Official Response from Teajesh Pushkar:** > Thank you so much for your thoughtful feedback! We are truly glad to hear our support team and response times are making a difference for you. Your note about Power Automate loading time is appreciated, while some of it depends on Microsoft’s infrastructure, we are constantly working on ways to enhance performance on our end. Thanks again for trusting Helpdesk 365. We are grateful to be part of your journey! ### 45. Helpdesk System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** August 22, 2025 **What do you like best about Helpdesk 365?** Has been easy to use while using the helpdesk **What do you dislike about Helpdesk 365?** Haven't had any issues at this time with program **What problems is Helpdesk 365 solving and how is that benefiting you?** Ticket Management **Official Response from Teajesh Pushkar:** > Thank you so much for sharing your feedback! We’re delighted to hear that you find Helpdesk 365 easy to use and that it helps you manage tickets efficiently. Your support and kind words mean a lot to us. If you ever have any suggestions or need assistance, feel free to reach out to us. ### 46. Helpdesk365 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Semiconductors **Reviewed Date:** August 13, 2025 **What do you like best about Helpdesk 365?** Ability to automatic analyze and distribute issue tickets **What do you dislike about Helpdesk 365?** Difficult to setup for automated email function **What problems is Helpdesk 365 solving and how is that benefiting you?** Automation, tracking issues will benefits me the most ### 47. Great and useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph E. | IT Analyst & Cyber Security Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Helpdesk 365?** I do enjoy the fact that this tool helps our IT Team collect tickets from our employees and we are instantly notified to resolve their concerns, there are lots of features from escalation, consult, the modification of assigning ticket status, often times we are waiting for "3rd Party Resolution" or "Hardware Delivery" which helps put into perspective for our employees to know the status of their concern. One major PRO about Helpdesk is the fact that if you are using Helpdesk 365 and Asset Manager, you will be happy to know if an employee sends a ticket regarding their computer/laptop you can then update it in the ticket which will reflect in Asset Manager as well. **What do you dislike about Helpdesk 365?** I do not enjoy the fact that often times I am having to refresh the web page to do simple things such as, assign ticket to myself, then update its status, then refresh the page, then add a note, then refresh, then add a private note, then refresh, and if needed then escalate, then refresh. this issue happens not only on Helpdesk 365, but on Asset Manager as well, and I'm assuming it goes across the board. Not a big issue, its easy to get used to after a few times with the F5 key (your new best friend) I've tried to find and develop a fix for this issue to provide the HR365 team about it, but I'm starting to believe it is how SharePoint is. **What problems is Helpdesk 365 solving and how is that benefiting you?** Answering concerns and fixing issued on the back end without having our company employees walk over to our offices and pile up 10 at a time for minor concerns. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are delighted to hear that you find the tool useful for managing IT tickets efficiently and keeping employees informed about the status of their concerns. We appreciate your detailed insights on the features you enjoy and the integration with Asset Manager. We understand the inconvenience of frequently refreshing the web page and appreciate your feedback. Our team is continuously working to enhance the user experience and will look into this issue to find ways to streamline the process and minimize manual refreshing. Your input helps us improve, and we are committed to making your experience smoother. If you come up with any other challenges or have additional suggestions, please feel free to reach out. We are here to assist you every step of the way. Thanks for trusting Helpdesk 365! ### 48. Wonderful support service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Helpdesk 365?** Always available for support when needed, you guys fix almost everything I find within reasonable time. Thanks! **What do you dislike about Helpdesk 365?** There's lots of bugs, but nothing we haven't been able to work through. The initial setup was painful because it was never explained that when you install the app on seperate sites, it remains a seperate app build wise. I had to rebuild many house of work to account for this. I also didn't read this or see in the Admin guide, which could use more detail. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk tool for departments outside of IT, considering using the assett management side as well, still doing some vetting. **Official Response from Dharm Keerti:** > Thank you for your positive feedback! It's great to hear that you find our support service wonderful and that we've been able to assist you effectively. We appreciate your feedback on the bugs and the setup process. We are committed on improving our communication around app installations on separate sites and enhancing the admin guide with more detailed information. If you have any further questions or need assistance with the asset management support, please feel free to reach out to us. We are there to help and ensure you have a seamless experience. Thank you for choosing Helpdesk 365! ### 49. Helpdesk365 is great for smaller organizations. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking **Reviewed Date:** May 27, 2025 **What do you like best about Helpdesk 365?** Ease of use. Help desk365 is easy to implement and maintain. **What do you dislike about Helpdesk 365?** There are a few bugs from time to time, but their support is very responsive and knowledgeable. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helps us to manage user issues effectivley. ### 50. HR Generalist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** May 29, 2025 **What do you like best about Helpdesk 365?** Accessibility through applications across my organization. **What do you dislike about Helpdesk 365?** Random glitching sometimes occurring but being able to fix it with a helpdesk rep **What problems is Helpdesk 365 solving and how is that benefiting you?** Not being able to open up the application on my browsers ## Helpdesk 365 Discussions - [What is HR365 - Helpdesk used for?](https://www.g2.com/discussions/what-is-hr365-helpdesk-used-for) - 1 comment - [View Helpdesk 365 pricing details and edition comparison](https://www.g2.com/products/helpdesk-365/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+04%3A21%3A32+-0500&secure%5Bsession_id%5D=d1bde2c4-2649-4584-a06e-57b9e65e1486&secure%5Btoken%5D=dbdc380311bf854d08cba4c95b50d2760aa010eb18a8c3a7b99f4db44da11385&format=llm_user) ## Helpdesk 365 Integrations - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) ## Helpdesk 365 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Helpdesk 365 Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,647 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,782 reviews)