# HelpCrunch Reviews **Vendor:** HelpCrunch **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.7/5.0 **Total Reviews:** 238 ## About HelpCrunch HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. ## HelpCrunch Pros & Cons **What users like:** - Users find HelpCrunch to be a **clean and intuitive tool** , simplifying the transition and enhancing usability. (19 reviews) - Users appreciate the **multifunctionality** of HelpCrunch, seamlessly integrating live chat, email, and knowledge base for effective communication. (16 reviews) - Users appreciate the **helpful support and features** of HelpCrunch, enhancing customer engagement and simplifying communication. (14 reviews) - Users value the **intuitive and fast chat features** of HelpCrunch, enhancing client interactions and support efficiency. (10 reviews) - Users highlight the **amazing customer support** of HelpCrunch, appreciating quick responses and seamless data transfer assistance. (10 reviews) - Customization (10 reviews) - Communication (9 reviews) - Live Chat (8 reviews) - Intuitive (7 reviews) - Automation (6 reviews) **What users dislike:** - Users desire **greater flexibility in customization** for widgets and email templates to enhance their experience with HelpCrunch. (4 reviews) - Users find the **chat functionality slow and inconsistent** , affecting their overall experience with HelpCrunch. (3 reviews) - Users express concerns over **chat loading speed issues** , which can affect overall performance and user experience. (3 reviews) - Users find the **cost to be high** , especially for small businesses, and note extra fees for features. (3 reviews) - Users experience **slow loading** times for live chat, impacting their overall efficiency and satisfaction with HelpCrunch. (3 reviews) - Slow Speed (3 reviews) - AI Limitations (2 reviews) - Limited AI Capabilities (2 reviews) - Limited Flexibility (2 reviews) - Users note a **lack of essential features** , including ticketing options and adequate instructional support for setup. (2 reviews) ## HelpCrunch Reviews ### 1. Beste friend for some time now **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about HelpCrunch?** - The ease to communicate with my customers - The pricing which is much cheaper that what we found in other solutions on the market - Lots of widget customization options - Easy to setup **What do you dislike about HelpCrunch?** Helpcrunch does not provide all the features you find in some other products, but I don't really miss them. **Recommendations to others considering HelpCrunch:** Just try it. If you don't not need lots of extra features like KB of advanced integrations Helpcrunch will do the trick for a whole lot of money less. **What problems is HelpCrunch solving and how is that benefiting you?** It makes communication with my customers so much easier and prospects are faster triggered by the auto-messages ### 2. The only chat assistant you need! **Rating:** 5.0/5.0 stars **Reviewed by:** Julian L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about HelpCrunch?** So i have been using HelpCrunch for couple of months. My conversion of clients has gone up 23% and it makes it easier to chat with the team instantly about all inquiries. The support is also unbelievable always ready to answer all needs. Stronlgy recommend! **What do you dislike about HelpCrunch?** Some options and add ons should be added to all plans. **What problems is HelpCrunch solving and how is that benefiting you?** Instant communication with an easy to install solution. ### 3. Using HelpCrunch for 2 months **Rating:** 5.0/5.0 stars **Reviewed by:** Ciomîrtan A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about HelpCrunch?** I love to use the livechat for my business, and a lot of options to use like: reply notification, email forwarding and option to use livechat from Android Phone **What do you dislike about HelpCrunch?** No issues so far with HelpCrunch, I've use support and have a good experience with them. **What problems is HelpCrunch solving and how is that benefiting you?** Fast-Responding to my clients, easy to use Android app and be there for any question they have! ### 4. Best alternative to Intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2020 **What do you like best about HelpCrunch?** The price for all the features it offers is amazing! Support is great! **What do you dislike about HelpCrunch?** More CRM Integrations with tools that we already use in our company **Recommendations to others considering HelpCrunch:** Easy to use platform. **What problems is HelpCrunch solving and how is that benefiting you?** Webchat and email strategies. ### 5. Definitely a must have **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about HelpCrunch?** I wanted this extension for my website for a while. The best in one word : simplicity. You put one piece of code in your website and you are good to go ! The little window appears on the bottom corner and anyone can chat with you ! Incredible. There are many options that make life easier in the settings. **What do you dislike about HelpCrunch?** Nothing to talk about here. I'm trying, but no, really, nothing... **Recommendations to others considering HelpCrunch:** It will simply help you get clients and stop wasting time. **What problems is HelpCrunch solving and how is that benefiting you?** I can reach to my clients very easily, I don't miss the call anymore. ### 6. All-in-one customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about HelpCrunch?** Helpcrunch is a great combination of supporting customers through live chat, keeping them updated through emails and guiding and supporting them through knowledge base. We can even automate the workflow and monitor the performance of the application and leads. **What do you dislike about HelpCrunch?** Hardly anything but looking forward to the upcoming features and integrations. I am particularly interested in seeing it graduate to an omni-channel tool. **Recommendations to others considering HelpCrunch:** World-class features with affordable prices: Value for money **What problems is HelpCrunch solving and how is that benefiting you?** Helpcrunch is a wonderful tool to resolve issues and support customers. The data insights are helpful in taking the right decisions and nurturing the leads. ### 7. One of the Best all in one marketing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Omar D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2019 **What do you like best about HelpCrunch?** * All-in-one marketing automation platform * Knowledge Base * Great targeting features (automatic email, proactive chat to engage visitors) **What do you dislike about HelpCrunch?** * The mobile app could be improved (it's also buggy. Sometimes the notification does not come on my phone) * Limited integrations **What problems is HelpCrunch solving and how is that benefiting you?** * Engaging with visitors * Onboarding users * Knowledge base ### 8. easy to install live website chat with file exchange included **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about HelpCrunch?** I can chat with customers on my website from by mobile phone with the HelpCrunch app and exchange files with them. **What do you dislike about HelpCrunch?** some corporate networks such as my workplace block HelpCrunch. But this is not a problem because no one at my workplace is a targeted customer of my website. My website targets individuals not corporations. **Recommendations to others considering HelpCrunch:** good pricing and works similar to zendesk chat formerly zopim chat **What problems is HelpCrunch solving and how is that benefiting you?** I wanted to be able to quickly answer questions from the customer about my consulting services and exchange files with them if needed. ### 9. Excellent Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about HelpCrunch?** Simple set up with basic features, multitudes of layers to design a campaign of communications with your customer. **What do you dislike about HelpCrunch?** Would like to see real time visitor details. **What problems is HelpCrunch solving and how is that benefiting you?** Chat during business hours has become a very stable and consistent method to speak with our customers. Very fast, always on, ready to perform that hand off perfectly. Customers exit informed and don't seem to have any issues responding to us through the system. We have used about 4 different chat options over the last 6 years, until we found HelpCrunch. ### 10. Better value than LiveChat for what I needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2019 **What do you like best about HelpCrunch?** Most important feature for me was being able to customise the widget for different domains. Many live chat-type programs have this but the pricing (for example on LiveChat) for this feature is way too high. Customisable widgets is still a premium feature on HelpCrunch but the price for their premium package was virtually the same as the most basic (uncustomisable) LiveChat package. **What do you dislike about HelpCrunch?** It would seem fairer to me if the pricing was based on per 'live/logged in' user, not per registered user. HelpCrunch suggested that I could keep enabling and disabling users but I didn't want to do this. In the end, it was still *much* cheaper than my LiveChat package for the features I wanted to it still made sense to switch. **Recommendations to others considering HelpCrunch:** Talk to them for custom pricing if you can't find quite what you need. We got a discount! **What problems is HelpCrunch solving and how is that benefiting you?** Way more features for the same price compared to other systems. HelpCrunch's Premium package (which has everything we need) is the same price as the basic package of other systems which don't offer the customisation I need. ### 11. Didn't regret to move to Helpcrunch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2020 **What do you like best about HelpCrunch?** Easy to navigate Competitive pricing Great Customer Service Support Popups Reporting **What do you dislike about HelpCrunch?** No answer nor custom bots. I believe HelpCrunch is currently working on improving and developing new add ons like bots, it is important to have bots nowadays as we can't be 24/7 and customers should be able to get some information or guidance by the bots. **What problems is HelpCrunch solving and how is that benefiting you?** Nothing so far. Any small issues we face we get the support immediately by the support team ### 12. Excellent platform and support **Rating:** 5.0/5.0 stars **Reviewed by:** Jaison V. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2019 **What do you like best about HelpCrunch?** Excellent platform and customer service. The platform is very robust and complete. I am using all the features and so far I have had no problem. In it it is possible to answer via chat, and to trigger automated messages. They also provide a HelpDesk area. Support is very good. Super attentive and quick. They cleared all my doubts. I highly recommend it as a customer service tool. **What do you dislike about HelpCrunch?** There are a few missing features that I need but the support said they can analyze and develop. Very happy for the feedback. **What problems is HelpCrunch solving and how is that benefiting you?** Customer Support, Online Chat and HelpDesk ### 13. Easy to integrate, nice support team **Rating:** 4.5/5.0 stars **Reviewed by:** Güven U. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2019 **What do you like best about HelpCrunch?** The script is easy to integrate to your app our website. The support team is helping, and the features spectrucm is wide enough to set up your onboarding and engagement messages. **What do you dislike about HelpCrunch?** Nothing in particular for now except maybe the API document which could be a bit more specific **What problems is HelpCrunch solving and how is that benefiting you?** We use HelpCrunch to provide our customers with a support chat, and also to send automatic messages based on their use of our app. ### 14. A very good tool for teams **Rating:** 4.5/5.0 stars **Reviewed by:** Alex S. | Diseñador Web Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about HelpCrunch?** I love the chat widget with auto messages. The ticket system also is very usefull. And for sure the support is amazing. **What do you dislike about HelpCrunch?** I would love some integrations more, but nothing so dislinking so 10/10 **What problems is HelpCrunch solving and how is that benefiting you?** Chat widget, support tickets, knowloadge base. ### 15. Great Chat Platform For Any Type Of Business **Rating:** 4.5/5.0 stars **Reviewed by:** Mike G. | Mike G, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about HelpCrunch?** Easy to use, setup chat client that you can have it on your website, to interact with customers. The premium package gives you the option to send customers emails and keep them in the loop. **What do you dislike about HelpCrunch?** Could not find something that i did not like about help crunch. **What problems is HelpCrunch solving and how is that benefiting you?** Chatting with clients, sending them messages, it made it easier to interact with customers. ### 16. Feature-rich messaging and knowledge base software **Rating:** 5.0/5.0 stars **Reviewed by:** Alina M. | Head of Marketing 🇺🇦 🇬🇧, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2019 **What do you like best about HelpCrunch?** We got not just an efficient real-time messaging function but also a whole lot of monitoring and analytical features, such as rating and reporting. **What do you dislike about HelpCrunch?** Nothing. The available feature set has everything we need for our service team work. **Recommendations to others considering HelpCrunch:** A good value for money if you are looking for software to enable your support team communication. Customer conversations are quick and easily manageable. **What problems is HelpCrunch solving and how is that benefiting you?** We use HelpCrunch as the main tool for our support team. The software manages the extensive conversation volume we have just perfectly. ### 17. The best live chat I have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Shahid K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2019 **What do you like best about HelpCrunch?** Easy to use. Awesome Features. Keeps the agents motivated and provides awesome customer experience. **What do you dislike about HelpCrunch?** I like everything about Helpcrunch. However, I would love to see more languages with Helpcrunch and It will be great to see integration with Facebook and Twitter. **What problems is HelpCrunch solving and how is that benefiting you?** People come to live chat to get answers to questions or resolution to some of their problems. The automation set up, ease of use and ability to resolve issues faster has helped us provide ultimate customer experience and close sales effectively. ### 18. Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Javed S. | Director, Team Leader, Energy and Infrastructure, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2019 **What do you like best about HelpCrunch?** I love the ease of use and the responsiveness as well as excellent UI and UX. **What do you dislike about HelpCrunch?** Absolutely nothing. The product is solid. **What problems is HelpCrunch solving and how is that benefiting you?** I don’t have to hire a full time staff to answer questions. ### 19. Here's the Slack alternative for startups and SMBs **Rating:** 4.5/5.0 stars **Reviewed by:** Sumeet M. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2019 **What do you like best about HelpCrunch?** It's damn affordable pricing and lots of features. Those so many integrations and recently launched KB is another feather in the hat. We also love the public APIs for easy integrations. **What do you dislike about HelpCrunch?** Well, nothing as such the ticketing/help desk mechanism can be further improved and waiting for many essential native/direct integrations with WooCommerce, Salesflare, Platformly, and others. **Recommendations to others considering HelpCrunch:** It's one of the best and most promising Chat Support Tool. **What problems is HelpCrunch solving and how is that benefiting you?** As the client/userbase is swelling we're looking for a better and affordable way to deal with support tickets. Whereas the Zendesk and Intercom are beyond our reach. Gmail can't do much alone. Therefore, we found the savior in Helpcrunch. ### 20. Great alternative to Intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2019 **What do you like best about HelpCrunch?** Cost-effective solution for those after a comprehensive support system, but don't want to pay a premium like Intercom. **What do you dislike about HelpCrunch?** The Mobile app isn't quite as intuitive and user-friendly. It would be great to have the same ease of inserting articles etc on the app, as you can do on the web browser. **What problems is HelpCrunch solving and how is that benefiting you?** Saving a lot of money! You don't need to pay $200 USD + each month for a customer support system. ### 21. Using Helpcrunch for 2+ years **Rating:** 5.0/5.0 stars **Reviewed by:** Bogdan B. | Chief Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about HelpCrunch?** * Robust toolset of chat and email features, agent reports are useful too. * low price and per agent billing is definitely a plus (I hated paying per contact while we were on Intercom - it was very unpredictable for our growing SaaS) * Helpful customer support assistants **What do you dislike about HelpCrunch?** None that I can think of. We used to experience small issues with it in the first few months, but currently, everything works great for us. The only thing I'd want to see Helpcrunch improve is the speed of our emails deliverability (we've got over 200,000 contacts in our base) **Recommendations to others considering HelpCrunch:** Overall, I'm very happy with the tool and would recommend it to anyone looking great all in one tool for marketing and support **What problems is HelpCrunch solving and how is that benefiting you?** Our team uses Helpcrunch to provide answers to faq of our site visitors, to support our clients and send targeted campaigns for increasing engagement. We've realized a significant costs decrease on our customer support. Also, the lead conversion rate increased thanks to our team being able to quickly answer users' questions via chat. ### 22. A great communication platform with everything in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Zalina N. | Social Media Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2019 **What do you like best about HelpCrunch?** Customer communication, analytical tools, performance metrics, and marketing support in one package. The setup is super-easy and the navigation is as intuitive as it can be. **What do you dislike about HelpCrunch?** Would be great if HC had a chatbot, preferably, a Facebook Messenger-based one. **Recommendations to others considering HelpCrunch:** It saves your time and efforts, you can manage more tasks with fewer people. **What problems is HelpCrunch solving and how is that benefiting you?** Their cost-to-quality ratio is just superb. You are getting a feature-rich communication solution at a reasonable price. ### 23. A messaging tool for a stellar service **Rating:** 4.5/5.0 stars **Reviewed by:** Bohuslava Z. | Head Of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2019 **What do you like best about HelpCrunch?** HelpCrunch allowed us holding more effective customer conversations resulting in higher customer satisfaction ratings. Usability mattered to customers, too. **What do you dislike about HelpCrunch?** I think with Facebook Messenger and Slack two-side integrations it would be a perfect solution. **Recommendations to others considering HelpCrunch:** Efficient communication software can help to raise your customer satisfaction and retention. **What problems is HelpCrunch solving and how is that benefiting you?** We needed to a simple solution, and HelpCrunch was a perfect fit for our requirements. ### 24. Excellent customization options **Rating:** 4.5/5.0 stars **Reviewed by:** Anna P. | CMO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about HelpCrunch?** With HelpCrunch, you can set up communication in your own unique style and use custom widgets. For us, having our brand visible in customer conversations was a valuable option. **What do you dislike about HelpCrunch?** HelpCrunch tools met all our expectations **Recommendations to others considering HelpCrunch:** With HelpCrunch, you can maintain real-time communication with customers in your own unique style. **What problems is HelpCrunch solving and how is that benefiting you?** We've used HelpCrunch as a place for instant real-time communication with customers, and it worked just fine. ### 25. Clean GUI, and does its job **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about HelpCrunch?** Very clean GUI, and fast response windows **What do you dislike about HelpCrunch?** HelpCrunch has been our only chat channel. I have no complaint so far. **What problems is HelpCrunch solving and how is that benefiting you?** The auto message feature is very easy to use. Basically, we just have to chat and forget, don't need to worry about follow up anymore. . ### 26. Easy, effective, and converting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2019 **What do you like best about HelpCrunch?** Easy to install, easy to operate the app **What do you dislike about HelpCrunch?** Cost per person. It gets expensive to have multiple logins for a small business so we use one instead. **What problems is HelpCrunch solving and how is that benefiting you?** Catches questions from warm leads as they’re happening. ### 27. Very easy to learn and integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about HelpCrunch?** Our sales team had no problem learning and adopting HelpCrunch in their work. The UI is so intuitive that you can start working effectively from day one. **What do you dislike about HelpCrunch?** Nothing, so far the HelpCrunch tool has been even exceeding our expectations. **Recommendations to others considering HelpCrunch:** If you need to get started with communicating with leads and customers quickly, HelpCrunch will surely do the trick. **What problems is HelpCrunch solving and how is that benefiting you?** We made HelpCrunch the primary communication tool for our sales team. It is the space where customers can contact the company for assistance. ### 28. Amzing tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2020 **What do you like best about HelpCrunch?** The simplicity and ease of use! You can turn all your chats to one platform as tickets. **What do you dislike about HelpCrunch?** There some space of improvement in the SLA area. **What problems is HelpCrunch solving and how is that benefiting you?** Increased our efficiency and support quality! ### 29. Great Alternative to Intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2019 **What do you like best about HelpCrunch?** HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages). They have set pricing which isn't based on your active user count so you're going to save a lot of money per month in comparison to Intercom. **What do you dislike about HelpCrunch?** The only negatives I could provide in comparison to Intercom is the lack of Integrations and chat widget marketing options. HelpCrunch is constantly rolling out new features at no extra cost so I wouldn't be surprised if this is in the pipeline. **Recommendations to others considering HelpCrunch:** If you're looking for an alternative to Intercom then I highly recommend HelpCrunch. **What problems is HelpCrunch solving and how is that benefiting you?** We mainly use HelpCrunch to provide live support for customers and visitors, the addition of automated messages/emails is excellent and helps to streamline our support system. ### 30. Perfect marketing tool for platforms with Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Josean M. | Docente Online Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2019 **What do you like best about HelpCrunch?** The prices is great if you consider all the functionalities it has. We were looking for a marketing tool with email marketing included and Helpcrunch is the best option we found. **What do you dislike about HelpCrunch?** It has to include in the future some new functionalities in the mail area to become the perfect tool. **What problems is HelpCrunch solving and how is that benefiting you?** We needed a Marketing tool that also provide us a great Customer Support. HelpCrunch help us with both goals. ### 31. Great Software and great value for money **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2019 **What do you like best about HelpCrunch?** Easy to use and learn and compared to other similar products it's very affordable, especially for small business which have a limited budget. Great tool for both support and marketing purposes. **What do you dislike about HelpCrunch?** Sometimes seems a little slow although that could be my connection. **What problems is HelpCrunch solving and how is that benefiting you?** Support and marketing. We need a way to combine them both without using multiple platforms. The ability to apply targeted marketing to specific segments is great! ### 32. HelpCrunch message review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about HelpCrunch?** The ease of use and setup with my WordPress sites makes it very quick and easy. **What do you dislike about HelpCrunch?** Not everything is customizable on the message app. **What problems is HelpCrunch solving and how is that benefiting you?** Lead communication, memberships ### 33. Moved from ZenDesk for better work with email requests **Rating:** 4.5/5.0 stars **Reviewed by:** Alex L. | Front End Developer , Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2019 **What do you like best about HelpCrunch?** There are several amazing options for work with email: automatic follow-ups, sending the response via email if the message in chat wsa not delivered, and so on. Perfect use of chat & email support at the same time. **What do you dislike about HelpCrunch?** It works as promised, no issues with the system thus far. **Recommendations to others considering HelpCrunch:** If you process client's requests via emails & live chats, you should obviously try this. **What problems is HelpCrunch solving and how is that benefiting you?** We used Zendesk for a year and it worked OK, but we have got more and more requests via email. We needed better service for lead generation via email so switched to HelpCrunch. Can recommend this service. Even if you have some questions, they will explain everything to you. ### 34. Great chat software **Rating:** 5.0/5.0 stars **Reviewed by:** Mar S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2019 **What do you like best about HelpCrunch?** It has everything you need from a chat software, automations, email notifications for a good price **What do you dislike about HelpCrunch?** I can't think of anything that I dislike at this time **What problems is HelpCrunch solving and how is that benefiting you?** Automations and email notifications ### 35. All support channels in one place, many helpful features. **Rating:** 5.0/5.0 stars **Reviewed by:** Aya L. | Business Development Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2019 **What do you like best about HelpCrunch?** Easy to set up, easy to customize, easy to use. Very simple but not primitive. Well-thought user interface. **What do you dislike about HelpCrunch?** The customization is good but there is a room for improvement. **Recommendations to others considering HelpCrunch:** If you are not sure, try a free trial. You can also ask the support service, they will help to learn the main functions. **What problems is HelpCrunch solving and how is that benefiting you?** Every client wants to use the favorite channel to contact the support service. Every client waits for the fast response and problem solution. However, for the support agents, it is a total mess. Each of them should manage several channels. We needed the service to sort this out. ### 36. Great value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia T. | Head Of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about HelpCrunch?** - Live chat widget is really beautiful. It has a lot of customization options which is a big plus, cause we can really adapt it to our brand's colors, style. - Useful email integration in chat. We can set up resending chat messages via email if they remain unseen for a e.g. 5 minutes - really useful. I also like the ability to quickly switch between sending a new message via live chat and email channels. **What do you dislike about HelpCrunch?** Nothing in particular, but would be great to see more channels integrations like facebook messenger and whatsapp. **Recommendations to others considering HelpCrunch:** It's an amazing value for money, highly recommend to check it out if you need a customer communication tool that does the job **What problems is HelpCrunch solving and how is that benefiting you?** I'm using it mostly for setting up marketing campaigns. Thanks to detailed campaign reports we've been able to clearly understand campaigns' performance and adjust our messaging going further. ### 37. Great platform with useful features **Rating:** 5.0/5.0 stars **Reviewed by:** Valdi S. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2019 **What do you like best about HelpCrunch?** Very easy to setup and to navigate around the dashboard. The live chat widget is extremely useful and easy to use. The popups are an awesome marketing feature. **What do you dislike about HelpCrunch?** Would like to have a popup without a button, just a plain text message to display to clients. **Recommendations to others considering HelpCrunch:** Defiantly try it! If you have any questions their support is really good and friendly! **What problems is HelpCrunch solving and how is that benefiting you?** Having a live chat on my website has proven to be essential. My sales have increased because of that and because of the popups. My customers are happy that they can reach support at anytime and day. ### 38. Great product and very affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Yuliia C. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2018 **What do you like best about HelpCrunch?** - the pricing which is much cheaper that what we found in other solutions on the market - we can connect through API to HelpCrunch to send automate messaged based on our custom parameters - lots of chat widget customization options - all customer service and communication products that we currently require in one solution **What do you dislike about HelpCrunch?** It'd be great to have the ability to create sequences in manual email messages, but totally not a deal breaker for us for now. **Recommendations to others considering HelpCrunch:** If you need all the tools for customer service in one place, check it out. They even have a free plan (although it's too limited for our needs). If you need more than 500 contacts, Helpcrunch's pricing is pretty affordable. **What problems is HelpCrunch solving and how is that benefiting you?** We use it to make our communication with customers more context-based. We started getting great feedback from customers saying that our customer service has improved over time and that we started responding faster to queries (because we didn't have any live chat solution before HelpCrunch). ### 39. Outstanding customer support solution **Rating:** 5.0/5.0 stars **Reviewed by:** Alex K. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about HelpCrunch?** It stores all communication with our clients in a single place. Besides, we always have access to every agent's performance metrics, chat ratings, and overall customer satisfaction. HelpCrunch opened up a new way for our team for better administration and control over every customer-related task. **What do you dislike about HelpCrunch?** It is a reliable solution, but from time to time I face some minor issues e.g., with a typing indicator that makes our chat window go up and down. **Recommendations to others considering HelpCrunch:** It is a reasonable choice for fast-growing companies that need a robust customer communication solution **What problems is HelpCrunch solving and how is that benefiting you?** We were looking for a help desk/support service solution for our business and decided to pick HelpCrunch. Flexible pricing and compatibility with web & mobile platforms were the main pros for us. Having an in-app messenger built-in was a pleasant surprise :) ### 40. Beginner user **Rating:** 4.5/5.0 stars **Reviewed by:** Jolanta L. | Marketing Manager, Sporting Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2019 **What do you like best about HelpCrunch?** I like the overall look of HelpCrunch - easy to use. **What do you dislike about HelpCrunch?** I am a total beginner, so I needed quite a lot of time to understand all the advanteges of HelpCrunch. There are a lot of them but for me not so easy to find out all of them. **What problems is HelpCrunch solving and how is that benefiting you?** Customer support, sending out automated messages and other stuff. Fast communication. ### 41. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2019 **What do you like best about HelpCrunch?** Implementing HelpCrunch saved us a lot of time and efforts being able to manage many more tasks with fewer support teammates **What do you dislike about HelpCrunch?** Our Mintly team Using this tool for past 2 Months-till now we don't face any problems. **What problems is HelpCrunch solving and how is that benefiting you?** We are using it for our Live Chat ### 42. We switched from Intercom to HelpCrunch **Rating:** 5.0/5.0 stars **Reviewed by:** Max M. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2019 **What do you like best about HelpCrunch?** Value/cost is just insane compared to Intercom - All-in-one customer service platform **What do you dislike about HelpCrunch?** our team is happy with everything. We needed chat and HelpCrunch is doing that well **Recommendations to others considering HelpCrunch:** if you're looking for a more fairly priced alternative to Intercom, HelpCrunch is a great choice. We reviewed over 5 other solutions, but Helpcrunch was the best out of the bunch for our needs. Screen reader support enabled. **What problems is HelpCrunch solving and how is that benefiting you?** Our support, sales and marketing teams use Helpcrunch on a daily basis - it's a great solution, especially when you take into account their affordable prices. ### 43. Great product - all essential features in simple and intuitive interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about HelpCrunch?** Chat widget customizations. Very affordable yet high quality service and intuitive user interface. **What do you dislike about HelpCrunch?** Chat widget display without 1 second delay would be nice. **What problems is HelpCrunch solving and how is that benefiting you?** Live chat with mobile app in affordable package. ### 44. Easy setup & advanced customisation options **Rating:** 5.0/5.0 stars **Reviewed by:** Eduard T. | Frontend developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about HelpCrunch?** There's plenty to like about Helpcrunch: - Detailed and easy to follow documentation allows for quick widget setup. - Powerful customization options (you can change colours, add your own fonts, remove branding and even alter default CSS) - User authentication mode - which works flawlessly with our login system and allows to identify existing customers - Fast and friendly customer support - Affordable pricing options **What do you dislike about HelpCrunch?** Very satisfied, nothing to dislike so far **What problems is HelpCrunch solving and how is that benefiting you?** Interacting with customers, while they're using our product ### 45. Perfect Alternative for Intercom **Rating:** 4.5/5.0 stars **Reviewed by:** Ganesh B. | SEO / SEM - Wirally & FilmyFocus, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2019 **What do you like best about HelpCrunch?** Knowledgebase and Email Support Stylish Chat Widget **What do you dislike about HelpCrunch?** it can be better it they has 3 agents in standard plan **What problems is HelpCrunch solving and how is that benefiting you?** Live chat support with best Design and inbuilt features like Email ### 46. Intercom alternative **Rating:** 4.5/5.0 stars **Reviewed by:** 🇺🇦 Ilya A. | Head of Growth & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about HelpCrunch?** PROS: We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom: 1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom 2) Their customer service guys rock. 3) Some cool neat features that Intercom didn't have CONS: can't think of anything, just looking forward to their Knowledgebase feature release **What do you dislike about HelpCrunch?** Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard. **Recommendations to others considering HelpCrunch:** Just try it, import your contacts from Intercom in 1 minute, and you're good to test it. You'll be so happy looking at your bills next month :) **What problems is HelpCrunch solving and how is that benefiting you?** We love it, because it helps us do the same things Intercom allows, but much cheaper. ### 47. Multichannel client service platform for small and midsize businesses. **Rating:** 4.5/5.0 stars **Reviewed by:** Vad S. | Marketing Director (A.I.), Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2019 **What do you like best about HelpCrunch?** The service provides several useful features, such as individual and group chats, visitors profiles, e-mail integration and so on. Our agents appreciate emoji and stickers. **What do you dislike about HelpCrunch?** We don't use the client's tags; this feature makes no sense for us. **Recommendations to others considering HelpCrunch:** Strongly recommended for the business with the powerful flow of incoming client's requests. **What problems is HelpCrunch solving and how is that benefiting you?** We close more than 2,000 chats monthly with hundreds of unique visitors without using several helpdesk and client support systems. ### 48. A useful tool for busy business owners. **Rating:** 5.0/5.0 stars **Reviewed by:** Demetrio K. | Team Lead Business Development, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2019 **What do you like best about HelpCrunch?** The best option is an offline form to communicate with the clients when the site owner is offline. More nice functions are auto messages, chat rate, bulk email for unwanted communication requests. **What do you dislike about HelpCrunch?** Nothing special right now really, we're satisfied with the quality of HelpCrunch product **Recommendations to others considering HelpCrunch:** Try this when you can not afford to hire 24/7 technical support. **What problems is HelpCrunch solving and how is that benefiting you?** We are a small company and we cannot afford to hire a technical support team. So we don't have 24/7 support and our clients are not very happy with this. HelpCrunch provides auto messages when you are offline, it records the client' request via offline form and follows up in business time. We appreciate the option. ### 49. Great toolset for customer interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Vol Z. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2019 **What do you like best about HelpCrunch?** I love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team. **What do you dislike about HelpCrunch?** Emails deliverability rate could be quicker by a bit as we normally send out more than 30,000 emails at a time, but it's not a big deal considering all the benefits that we get from using HelpCrunch **Recommendations to others considering HelpCrunch:** If you need an all-in-one tool for communicating, supporting and interacting in many ways with your customers, I highly recommend you check out HelpCrunch. **What problems is HelpCrunch solving and how is that benefiting you?** Talking to our customers in real-time, engaging them with our email campaigns, and generally supporting them. ### 50. Moved from Helpscout **Rating:** 5.0/5.0 stars **Reviewed by:** Carsten S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about HelpCrunch?** I love the clean and modern dashboard. They offer a rich feature set and the dashboard is structured very well. The pricing is fair. And their support is fast and very friendly. **What do you dislike about HelpCrunch?** Nothing, but I am really looking forward to see a co-browsing feature in near future ;) **What problems is HelpCrunch solving and how is that benefiting you?** Customer Support ## HelpCrunch Discussions - [Does your platform have a mobiile app?](https://www.g2.com/discussions/does-your-platform-have-a-mobiile-app) - 1 comment, 2 upvotes - [View HelpCrunch pricing details and edition comparison](https://www.g2.com/products/helpcrunch/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+09%3A29%3A10+-0500&secure%5Bsession_id%5D=4e0db1bf-f9ae-4d6b-909c-18db5f11652f&secure%5Btoken%5D=039ab58ce1121f3d959dedab5498af6ce74f3a9931059bf9353a2c896dabc4c5&format=llm_user) ## HelpCrunch Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Notifications **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top HelpCrunch Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (418 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,482 reviews)