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Top 10 Help Sumo Alternatives & Competitors

By AJ Square Inc
(2)4.0 out of 5

Research alternative solutions to Help Sumo on G2, with real user reviews on competing tools. Help Desk Software is a widely used technology, and many people are seeking secure, easy to use software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Help Sumo include reliability and ease of use. The best overall Help Sumo alternative is Freshdesk. Other similar apps like Help Sumo are ActiveCampaign, Zoho Desk, Zendesk Support Suite, and Salesforce Service Cloud. Help Sumo alternatives can be found in Help Desk Software but may also be in Marketing Automation Software or Live Chat Software.

Best Paid & Free Alternatives to Help Sumo

  • Freshdesk
  • ActiveCampaign
  • Zoho Desk
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Top 10 Alternatives to Help Sumo Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Help Sumo stacks up to the competition, check reviews from current & previous users in industries like Arts and Crafts and Design, and find the best product for your business.
    #1

  1. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5

    2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Help Sumo:
    See all Freshdesk reviews
    #2

  2. ActiveCampaign

    By ActiveCampaign
    (13,790)4.5 out of 5

    3. ActiveCampaign offers effortless email and marketing automation. Grow your business with AI-powered automations that suggest, personalize, and validate your marketing campaigns. With hundreds of automation triggers and actions, conditional routing, and an AI-powered drag-and-drop builder, you can create deeper automations than the competition, faster.

    Categories in common with Help Sumo:
    See all ActiveCampaign reviews
    #3

  3. Zoho Desk

    By Zoho
    (6,200)4.4 out of 5

    4. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Help Sumo:
    See all Zoho Desk reviews
    #4

  4. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5

    5. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Help Sumo:
    See all Zendesk Support Suite reviews
    #5

  5. Salesforce Service Cloud

    By Salesforce
    (5,607)4.4 out of 5

    6. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Help Sumo:
    See all Salesforce Service Cloud reviews
    #6

  6. Intercom

    By Intercom, Inc.
    (3,324)4.5 out of 5

    7. Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

    Categories in common with Help Sumo:
    See all Intercom reviews
    #7

  7. Front

    By Front App
    (2,245)4.7 out of 5

    8. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Help Sumo:
    See all Front reviews
    #8

  8. LiveAgent

    By QualityUnit
    (1,509)4.5 out of 5

    9. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Help Sumo:
    See all LiveAgent reviews
    #9

  9. Gladly

    By Gladly
    (984)4.7 out of 5

    10. Gladly is a customer service software.

    Categories in common with Help Sumo:
    Get a quote
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    #10

  10. TeamSupport

    By TeamSupport
    (873)4.4 out of 5

    11. TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.

    Categories in common with Help Sumo:
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    See all TeamSupport reviews

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