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What should I look for in a ticketing system?
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At the moment we use Aircall to call our clients, it would be much easier to be able to call from HelpScout directly.
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id like to save the attachments. they are mostly receipts i'm saving
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Most of the time we have to merge the conversations and I think they should be merged.
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We currently have an iPhone app that's available for download here: https://www.helpscout.net/iphone/
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