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HelloShift Reviews & Product Details

Verified User in Hospitality
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about HelloShift?

It's so easy to use! It's like Facebook. It also has tasks, checklists, lost & found etc. And a web widget for us to talk to website visitors. Review collected by and hosted on G2.com.

What do you dislike about HelloShift?

Nothing to dislike. They are adding more features all the time. Review collected by and hosted on G2.com.

What problems is HelloShift solving and how is that benefiting you?

We don't have to use logbooks and we are constantly in touch with our guests via SMS. We have received a lot more positive TripAdvisor reviews. Review collected by and hosted on G2.com.

HelloShift Overview

What is HelloShift?

HelloShift is modern messaging for hotels - staff collaboration, guest messaging, and website chat in one winning app. HelloShift is the only guest messaging solution that comes with staff collaboration included in the same app. This means that when guest messages come in with questions and requests, teams can work together across buildings, floors, shifts, and departments to deliver. No more dropped tasks between separate, poorly integrated apps. HelloShift automatically imports guest data every day and sends routine messages through the guest lifecycle (pre-stay, in-stay, and post-stay). Teams use snippets and smart replies with AI to respond quickly. Alerts and reports escalate unresolved guest issues. Get a free trial today.

HelloShift Details
Languages Supported
English
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Product Description

HelloShift is a communication platform for hotel staff and guests. It replaces antiquated communication mechanisms, such as handwritten logbooks, sticky notes, and walkie-talkies, with a Facebook-like interface that hotel staff is already familiar with. The platform also seamlessly integrates guest requests via SMS-messaging.


Seller Details
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@helloshift
217 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®

Sudheer T.
ST
Overview Provided by:
Co-Founder, HelloShift

Recent HelloShift Reviews

AG
Ashutosh G.Enterprise (> 1000 emp.)
4.5 out of 5
""Overall its a great management tool""
HelloShift is an easy-to-use and excellent coordination tool between the hotel staff and the guests. There was no requirement of specific training ...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Great app to stay in touch with staff as well as guests"
It's so easy to use! It's like Facebook. It also has tasks, checklists, lost & found etc. And a web widget for us to talk to website visitors.
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HelloShift Media

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1 out of 2 Total Reviews for HelloShift

4.8 out of 5
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1 out of 2 Total Reviews for HelloShift
4.8 out of 5
1 out of 2 Total Reviews for HelloShift
4.8 out of 5
G2 reviews are authentic and verified.
AG
Data Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about HelloShift?

HelloShift is an easy-to-use and excellent coordination tool between the hotel staff and the guests. There was no requirement of specific training for our staff to switch to HelloShift. Also because of its ease of use we were able to convince the guests to use the application. Review collected by and hosted on G2.com.

What do you dislike about HelloShift?

There were few slowness issues in the beginning but the support team has done a great job in fixing the issue. Review collected by and hosted on G2.com.

What problems is HelloShift solving and how is that benefiting you?

The hotel chain switched to Helloshift and since then it has become a cost-effective way to manage our guests. Helloshift saves us a lot of time and reduces any possible miscommunication. The guests can easily use it for anything they require and even post reviews. Overall it has been a very satisfactory response from HelloShift. Review collected by and hosted on G2.com.

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