# Heimdal Reviews
**Vendor:** Heimdal®  
**Category:** [Managed Detection and Response (MDR)  Software](https://www.g2.com/categories/managed-detection-and-response-mdr)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 63
## About Heimdal
Accommodate all your cybersecurity needs under one convenient roof with the Heimdal® Unified Cybersecurity Platform. Our cybersecurity solutions can be used as standalone products or integrated into one another as part of a cohesive and unified XDR platform. Whether you’re a reseller, distributor, MSSP, or an organization committed to bolstering your online security, we provide an array of cutting-edge products to make your mission smoother. Heimdal® is a fast-growing cybersecurity company focused on continuous technological innovation. Since its establishment in 2014 in Copenhagen, based on the winning idea of CTF World Champions, Heimdal has experienced spectacular growth by proactively building products that anticipate threatscape trends. The company offers a multi-layeredand unified security suite that combines threat prevention, patch and asset management, endpoint rights management, antivirus and mail security which together secure customers against cyberattacks and keep critical information and intellectual property safe. Heimdal has been recognized as a thought leader in the industry and has won multiple international awards both for its solutions and for its educational content creation. The Heimdal line of products currently consists of 10 products and 2 services. The former category encompasses DNS Security for Endpoints & Network, Patch & Asset Management, Privileged Access Management, Application Control, Next-Gen Endpoint Antivirus, Ransomware Encryption Protection, Email Security, Email Fraud Prevention, and Remote Desktop. The latter is represented by Endpoint Detection & Response, as well as eXtended Detection & Response, or EDR and XDR for short. Currently, Heimdal’s cybersecurity solutions are deployed in more than 45 countries and supported regionally from offices in 15+ countries, by 175+ highly qualified specialists. Heimdal is ISAE 3000 certified and secures more than 2 million endpoints for over 10,000 companies. The company supports its partners without concessions on the basis of predictability and scalability. The common goal is to create a sustainable ecosystem and a strategic partnership.



## Heimdal Pros & Cons
**What users like:**

- Users value the **reliable security solutions** of Heimdal, appreciating its user-friendly interface and 24/7 expert support. (2 reviews)
- Users value the **reliability** of Heimdal, appreciating its consistent performance and 24/7 expert support. (2 reviews)
- Users value the **reliable security solutions** that Heimdal provides, along with 24/7 expert support for all needs. (2 reviews)
- Users value the **24/7 availability** of Heimdal's support team, ensuring reliable help whenever needed. (1 reviews)
- Users appreciate Heimdal's **24/7 knowledgeable customer support** , ensuring reliable security solutions whenever needed. (1 reviews)
- Cybersecurity (1 reviews)
- Ease of Use (1 reviews)
- Features (1 reviews)
- Intuitive (1 reviews)
- Intuitive Interface (1 reviews)

**What users dislike:**

- Users find the **complex interface** of Heimdal's admin portal challenging and illogical, complicating navigation and access. (2 reviews)
- Users find Heimdal's interface **not user-friendly** , facing challenges navigating the complex admin portal and finding essential features. (2 reviews)
- Users report a **poor interface design** in Heimdal, making navigation and obtaining essential downloads unnecessarily difficult. (2 reviews)
- Users find the **admin portal navigation difficult** , leading to frustration in locating essential features and options. (2 reviews)
- Users find the **user interface confusing** , complicating navigation and making essential features hard to access. (2 reviews)
- Users find the **admin portal complex and illogical** , complicating navigation and access to essential resources. (1 reviews)
- Users face significant **access issues** with Heimdal's admin portal, finding navigation confusing and installer downloads unnecessarily restricted. (1 reviews)
- Users find the **admin portal overly complex** and struggle with navigation, complicating access to necessary features. (1 reviews)
- App Issues (1 reviews)
- Users face significant **authentication issues** with Heimdal, complicating access to essential resources like installer downloads. (1 reviews)


## Heimdal Discussions
  - [I dont have such thing](https://www.g2.com/discussions/i-dont-have-such-thing) - 1 upvote

- [View Heimdal pricing details and edition comparison](https://www.g2.com/products/heimdal/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-05-19+11%3A43%3A56+-0500&secure%5Bsession_id%5D=58a16970-ded2-477e-a73f-ef912a48b25a&secure%5Btoken%5D=1e7441bcff2bb346aadc3f7a7fcf16aa159d582d4ad5d7a5773ed54241075b2e&format=llm_user)
## Heimdal Integrations
  - [Autotask](https://www.g2.com/products/autotask/reviews)
  - [Cisco Meraki](https://www.g2.com/products/cisco-meraki/reviews)
  - [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews)
  - [HaloPSA](https://www.g2.com/products/halopsa/reviews)
  - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews)
  - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [UncommonX](https://www.g2.com/products/uncommonx/reviews)

## Heimdal Features
**Security - Unified Threat Management**
- Antivirus
- Whitelists
- Antispam Filtering
- Content Filtering
- Web Filtering
- Firewall

**Scope**
- Endpoint Inclusiveness
- Multi-OS Support

**Administration**
- Policy, User, and Role Management
- Approval Workflows
- Automated Provisioning
- Bulk Changes
- Centralized Management
- Self-Service Access Requests

**Administration**
- Compliance
- Web Control
- Application Control
- Asset Management
- Device Control

**Analysis**
- Incident Reporting
- Network Visibility
- Metadata Enrichment
- Metadata Management

**Detection & Response**
- Response Automation
- Threat Hunting
- Rule-Based Detection
- Real-Time Detection

**Asset Management**
- Asset Discovery
- Shadow IT Detection
- Change Management

**Monitoring**
- Investigate
- Monitoring
- Misconfigurations
- Integrate
- Visability

**Platform Features**
- 24/7 support
- Proactive report alerts
- Application  control
- Proactive threat hunting
- Rapid response time
- Customizeable reports
- Managed Services

**Agentic AI - Email Anti-spam Features**
- Autonomous Task Execution
- Proactive Assistance

**Agentic AI - Mobile Application Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Services - Endpoint Detection & Response (EDR) **
- Managed Services

**Cloud Visibility**
- Data Discovery
- Cloud Registry
- Cloud Gap Analytics

**Encryption**
- Email Encryption
- Messaging Encryption
- File Transfer Encryption
- Data Encryption
- Full-Disk Encryption

**System Control**
- Device Control
- Web Control
- Application Control
- Asset Management
- System Isolation

**Administration**
- Reports & Analytics
- Dashboard

**Security**
- Reporting and Alerts
- Endpoint Protection
- Remote Wiping

**Functionality**
- Multi-Factor Authentication
- Single Sign-On
- BYOD support
- Centralized management
- Role-based security
- Live notifications
- Live session recording & playback
- Temporary, time-limited privilege

**Functionality**
- System Isolation
- Firewall
- Endpoint Intelligence
- Malware Detection

**Response**
- Incident Alerts
- Response Orchestration
- Response Automation

**Management**
- Extensibility
- Workflow Automation
- Unified Visibility

**Monitoring**
- Gap Analysis
- Vulnerability Intelligence
- Compliance Monitoring
- Continuous Monitoring

**Remediation**
- Remediation
- Audit

**Automation Capabilities**
- Automated remediation
- Automated investigation
- AI Agents

**Security**
- Data Security
- Data loss Prevention
- Security Auditing

**Compliance**
- Authentication
- Policy Enforcement
- Access Management

**Vulnerability Prevention**
- Endpoint Intelligence
- Firewall
- Malware Detection

**Management**
- Device Enrollment
- Device Configuration
- Device Compliance
- Usage Information
- Data Separation

**Monitoring**
- Audit Logging
- Activity Logging
- Anomaly Detection

**Analysis**
- Automated Remediation
- Incident Reports
- Behavioral Analysis

**Detection**
- Multi-Network Monitoring
- Asset Discovery
- Anomaly Detection

**Analytics**
- Threat Intelligence
- Artificial Intelligence & Machine Learning
- Data Collection

**Risk Management**
- Risk-Prioritization
- Reconnaissance
- At-Risk Analysis
- Threat Intelligence

**Identity**
- SSO
- Governance
- User Analytics

**Management**
- File Management
- Anomaly Detection

**Security Management**
- Incident Reports
- Security Validation
- Compliance 

**Reporting**
- Audit log
- Reporting

**Generative AI**
- AI Text Summarization

**Agentic AI - Extended Detection and Response (XDR) Platforms**
- Autonomous Task Execution
- Proactive Assistance
- Decision Making

**Agentic AI - Unified Endpoint Management (UEM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Services - Network Detection and Response (NDR)**
- Managed Services

**Services - Extended Detection and Response (XDR)**
- Managed Services

**Administration**
- Usage Information
- Integrations
- Diagnostics
- Session Recording
- Session Transfer
- Unattended Access
- File Sharing

**Platform**
- Cross-Platform Access
- Mobile Device Access
- Applications Management
- Remote Device Control

**Security**
- Remote Wipe
- Device Management
- Device Enrollment

## Top Heimdal Alternatives
  - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - 4.7/5.0 (377 reviews)
  - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) - 4.6/5.0 (936 reviews)
  - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,260 reviews)