JX Jouva X. Mid-Market (51-1000 emp.) 12/11/2023 "Great Digital Insights Platform" 4/5 What do you like best about Heap by Contentsquare? Heap is constantly announcing news regarding new developments into their product. Some examples are their release of Session Replay and Journeys. They are constantly doing research into product improvement by requesting input from various customers and have even as far gone into a one-on-one session with me to ask for my input. There is also a ton of solid documentation and resources to help you navigate/ utilize the tool. Besides the product, team success managers are always very attentive to my needs and have been readily available for assitance Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? There is definitely a learning curve to using Heap. Thankfully there are resources to mitigate that issue. Setting up definitions for both iOS/ Android platforms and organizing them can be a pain. I easily have 100 definitions of general app interactions due to having a seperate definition for each platform. Using combo definitions can be hard to find if you aren't using naming conventions properly. Nonetheless, Heap is constantly changing organizational structure which has improved over the course of this year. For example, they included later on the option to define an event in addition to a combo in a single step. Dashboards and graphs are very simplistic and have found it challenging to get other team members appealed to the visuals. Journeys for example use the entire definition name for the labels which often don't fit and make it hard for other team members to visualize. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? Heap has given us greater visibility on how our users interact with our app and how they purchase our products. Because of Heap we were able to determine areas of high churn rate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller See what 1074 reviewers think of Heap by Contentsquare 4.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/heap-by-contentsquare/reviews)