BS Ben S. Small-Business (50 or fewer emp.) 11/13/2020 "Complete Product Usage Tracking" 5/5 What do you like best about Heap by Contentsquare? The flexibility and reliability are extremely important in building up trust in our product usage data. Being able to track all our platforms, sites, and integrations in one place is a huge time saver and enables broad analysis across the company. Our Growth team consumes data from the S3 integration pretty much continuously and forms the starting point for all of their work in identifying funnel leaks and problems in onboarding new users. Because every event is stored back to the day we implemented Heap we can very quickly define new events to analyze feature usage as soon as it becomes strategically important. No need to look into the future and anticipate every potential event we might want to track! Review collected by and hosted on G2.com. What do you dislike about Heap by Contentsquare? The only problem we have is the amount of training that is required for non-data team members to get into Heap. Having to setup all the graphs and analysis manually requires too much effort for some teams to migrate to Heap. Review collected by and hosted on G2.com. Recommendations to others considering Heap by Contentsquare: If you're small enough to use the free level this should be an obvious choice. If your company can afford the investment in Heap, and in the right hands, it will pay for itself. Review collected by and hosted on G2.com. What problems is Heap by Contentsquare solving and how is that benefiting you? We are digging deep into our user journeys as we pivot towards a Product-Led Growth model. Being able to make Sales more efficient with better understanding of free trial usage, Customer Success with watching for churn risk customers, and helping Marketing optimize ad campaigns are all benefits we're seeing from using Heap. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller See what 1074 reviewers think of Heap by Contentsquare 4.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/heap-by-contentsquare/reviews)