After extensive use, this reviewer finds the app completely nonfunctional, with every action resulting in an error. Customer service fails to provide any meaningful support, contributing to a poor overall experience.
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The employee side of things is 7/10, since they are dealing with basic functionalities. The app works well, Though all other systems are quite outdated. Review collected by and hosted on G2.com.
Employer Services is Extremely unresponsive- weeks go by with repeat follow-up before teams and individuals get back to you. Noticeably very low standard of excellence for their personnel.
Truly every area of their company on the Employer side is messy and disorganized. Just a couple of examples from this week ALONE:
- HE was requiring identity verification for an employee merely because of a Typo in their name in the HE system. Support refused to correct the typo, and instead demanded the employee provide "proof of name change" (marriage certificate, etc.) to correct the typo. I had to escalate the issue multiple times and push continuously before they finally just 'corrected the typo'. This delayed the employee's account setup for over 4 months!
- Health Equity tossed us around for months, trying to get me in touch with the department who grants access to the NDT testing site. This is a system we pay for, and they could not figure out who is in charge of getting us access.
Unfortunately these are not rare types of occurrences, they happen quite frequently. We are switching off of Health Equity in January. Review collected by and hosted on G2.com.
WageWorks has helped me tremendously with keeping track of various expenses throughout the year, including tax information, and various reimbursements that can be done through the HSA. Review collected by and hosted on G2.com.
Insurance can upload information for you, and everything is listed by date. You also have many options to view information and filter it however you want.
They have recently been acquired by healthequity, which provides a new interface and home screen. It is straightforward to use and navigate. I also enjoy how easy it is to reimburse yourself and even pay the provider directly. Review collected by and hosted on G2.com.
Very easy to navigate for those who lack computer literacy, simply select your claim from the dashboard and you'll receive majority of the information you are looking for. If you do run into issues, I find that customer support replies rather fast and takes time to fully understand your issue before addressing it. Other HSA accounts tend to pass off your inquiry to other parties within the HSA without letting them know what exactly is going on which leads to long lead times to address inquiries. Having activity front and center as soon as you log in makes it easy to see what majority of people that are logging in are looking for, because of this I don't have to navigate to different parts of the website to get the information I need. Review collected by and hosted on G2.com.
Do wish claims had more details explaining what actually took place during health inquiry. Also wish debating a claim was easier as you typically have to submit multiple documents often times from different sources which can be rather confusing. Health providers and HSAs don't typically work hand in hand and because of this information that the HSA requires on forms isn't produced by the healthcare provider which leads to lots of phone calls and messages from the patient. Review collected by and hosted on G2.com.
I really appreciate the investment features of the HealthEquity HSA, as they offer a simple way to grow my savings tax-free. The diverse range of low-cost investment options lets me tailor my portfolio to match my financial goals. It’s reassuring to have tools and resources that make managing my health and retirement savings so convenient and efficient. Review collected by and hosted on G2.com.
While the HSA investment features are great, the program fees can add up. Review collected by and hosted on G2.com.
I like that my wife can use the card for medical expenses at the counter Review collected by and hosted on G2.com.
It is difficult to get a hold of anyone. If my wife doesn't get her receipts in in time they shut off her card Review collected by and hosted on G2.com.
Health Equity's phone customer service is SUPERB! Anytime that I have had to call and ask questions for my client, they always picked up and were able to walk me through the process. Review collected by and hosted on G2.com.
Health Equity's web page is not the most user friendly however if you get in there and play around with the site it can be easier. You just have to learn and call to ask questions. Review collected by and hosted on G2.com.
HealthEquity is good at facilitating direct deposit into the HSA account and quickly getting your HSA debit cards sent out. They have good integration with Paychex. Review collected by and hosted on G2.com.
HealthEquity's website is very dated and hard to navigate. The fees they charge for various things is insane as well. You can not invest your HSA funds until the account reaches a certain limit. Review collected by and hosted on G2.com.
How easy it is to access and administer. The customer service is beyond amazing, especially for employees 24/7. Review collected by and hosted on G2.com.
I don't dislike anything about it; it is very user-friendly. Review collected by and hosted on G2.com.
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