HCSS Reviews & Product Details

The functionality of the desktop products Review collected by and hosted on G2.com.

All platforms between desktop and web versions are not connected Review collected by and hosted on G2.com.

Customization to your company’s level of service. Review collected by and hosted on G2.com.

The initial cost of the product. The need for total integration with accounting and the field forces acceptance of automation. Review collected by and hosted on G2.com.

HCSS has always had a strong product offering for the construction industry, especially heavy civil. We have been using their Dispatcher software every day for 4 or 5 years now to manage and track a fleet of over 60 trucks and 300 pieces of equipment. Implementation of the program was very straightforward and simple, especially with their support team. Of all the software vendors we use, HCSS support has been among the best with prompt response and quick answers to our questions. The software has been easy to use and has features and functionality that we have yet to take advantage of. Review collected by and hosted on G2.com.

Our only complaint about HCSS is an aesthetic one. The interface has a look and feel that seems a bit dated. It is nothing that affects the performance, just looks like it needs a graphics refresh. Review collected by and hosted on G2.com.

HCSS has standardized our bidding process while allowing us to put together bids quicker and more accurately. Our number of bids per year has gone up tremendously after implementing heavybid. After Jobs are awarded we can track our projects more accurately with heavy job for job costing and the process is easy and accurate. Review collected by and hosted on G2.com.

At times the heavyjob app can be glitchy and require uninstalling/re-installing Review collected by and hosted on G2.com.

My company has been using HeavyBid for years and have no complaints. Customer service is excellent. In the past year, we have started using HeavyJob as well. There is a lot of functionality, so it takes a lot of trial-and-error to set it up the way you want. We've been using it for nearly a year and I feel like we're about 98% there. The integration with our ERP is pretty tight, but is what's taking us so long. We may use Vista differently than most, because the canned integration had to be tweaked quite a few times. The products themselves are very user-friendly. Several employees use both products daily. Review collected by and hosted on G2.com.

The only cons I can think of are the price (along with annual 5% increases), and the fact that they prioritize development of their iOS app above the Android version. As a Samsung shop, we cannot use Production Planner unless we replace our entire fleet of tablets. Review collected by and hosted on G2.com.

Its simple interface helps even new user to get work done Review collected by and hosted on G2.com.

It is costly as compared to peers . Competitive pricing can help Review collected by and hosted on G2.com.

HCSS has many tools that all integrate together! It makes things so nice that they communicate well. The support is out of this world too! Always answer and will dig in and find the fix! We use ebid, field, safety and e360 frequently! every day! It is user friendly. Implementing with them has been a breeze. They help and troubleshoot until it's ready. Always friendly and greet you with a smile. Review collected by and hosted on G2.com.

Not sure there is a downside. It seems costly at times, but it is well worth it! They take the guessing out.

The idea webpage...no one knows to vote for your suggestion...while this is a firm and strong idea, it definitely needs work. Review collected by and hosted on G2.com.

HCSS greatly reduces the amount of rework involved with estimating and running projects. It is a great tool for establishing data bases with your historic bid, productivity, and cost data. Customer service has always been top notch, although there may be a few hiccups or unavailable features as they are developing a new product. Review collected by and hosted on G2.com.

The cost is not insignificant, however we feel it is certainly worth it. There may be a barrier to entry to some smaller construction operations. Review collected by and hosted on G2.com.

The customer service is some of the best I have come across. We like how the programs integrate with each other as well as our accounting software. We use HCSS HeavyBid and HeavyJob daily. Review collected by and hosted on G2.com.

I can't think of anything at the moment. Review collected by and hosted on G2.com.

As an HCSS customer for over 10 years, there are many things I like about HCSS. One of the biggest values is how all of their programs seamlessly integrate together. Not only do they integrate well with one another, but we have also had great success in integrating them with other programs we use like our ERP and HRMIS systems. This allows for sharing of data and information like never before. Another value is the ease of use in using the various programs, from our field team to upper management, everyone is able to get value from the HCSS programs. I can't say what I like about HCSS without mentioning their great customer support. With most other software providers, I dread calling support for fear of getting stuck on the phone for hours trying to resolve an issue, with HCSS I know anytime I call I will quickly be connected with a support technician that will have my issue resolved quickly. Review collected by and hosted on G2.com.

Over the 10+ years of using all of the HCSS programs, it at times is obviously apparent that not all of their programs get as much attention as the others when it comes to upgrades and improvements. I dislike how little improvements have been made with HCSS DIspatcher, it still feels like a program from the early 00's. I also wish they invested more in their telematics offerings and looked at companies like Tenna and the various GPS devices they offer for the wide range of equipment used on construction sites. For example, a solution to use on devices without power, one that can be used on equipment attachments, etc. Tenna has done a great job at finding solutions to serve the various needs of the construction industry and I feel HCSS has fallen behind. If we were not so invested in HCSS and HCSS Telematics already, Tenna would have gotten our business. I hate feeling "stuck" with HCSS Telematics and wish they were as innovative with new solutions like Tenna. The last thing I want to mention is the lack of updates made to HCSS Academy and training. Many new updates come out and the training is not available or updated to match these changes. Review collected by and hosted on G2.com.