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Top 10 HCL BigFix AEX Alternatives & Competitors

By HCL Technologies
(10)4.1 out of 5

HCL BigFix AEX is not the only option for AI Agents. Explore other competing options and alternatives. AI Agents is a widely used technology, and many people are seeking innovative, reliable software solutions with ai text generation and ai text summarization. Other important factors to consider when researching alternatives to HCL BigFix AEX include user experience and meetings. The best overall HCL BigFix AEX alternative is Zendesk Support Suite. Other similar apps like HCL BigFix AEX are Intercom, Talkdesk, Guru, and JustCall. HCL BigFix AEX alternatives can be found in AI Agents but may also be in Contact Center Software or Help Desk Software.

Best Paid & Free Alternatives to HCL BigFix AEX

  • Zendesk Support Suite
  • Intercom
  • Talkdesk
Show More

Top 10 Alternatives to HCL BigFix AEX Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how HCL BigFix AEX stacks up to the competition, check reviews from current & previous users in industries like Industrial Automation, Airlines/Aviation, and Computer Software, and find the best product for your business.
    #1

  1. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5

    2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with HCL BigFix AEX:

    Reviewers say compared to HCL BigFix AEX, Zendesk Support Suite is:

    Better at meeting requirements
    More usable
    More expensive
    See all Zendesk Support Suite reviews
    #2

  2. Intercom

    By Intercom, Inc.
    (3,324)4.5 out of 5

    3. Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

    Categories in common with HCL BigFix AEX:

    Reviewers say compared to HCL BigFix AEX, Intercom is:

    Better at meeting requirements
    More usable
    Better at support
    See all Intercom reviews
    Customerly
  3. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Customerly

    (35)4.4 out of 5

    4. Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

    Visit Website

    Reviewers say compared to HCL BigFix AEX, Customerly is:

    Better at meeting requirements
    More usable
    Better at support
    Visit Website
    #3

  4. Talkdesk

    By Talkdesk
    (2,408)4.4 out of 5

    5. Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

    Categories in common with HCL BigFix AEX:
    Get a quote

    Reviewers say compared to HCL BigFix AEX, Talkdesk is:

    Better at meeting requirements
    More usable
    Better at support
    See all Talkdesk reviews
    #4

  5. Guru

    By Guru
    (2,112)4.7 out of 5

    6. Guru is the wiki, intranet, and knowledge base in one that brings your teams together by centralizing essential information. Powered by AI, it gets smarter the more you use it. Experience streamlined information sharing and effortless implementation with Guru.

    Categories in common with HCL BigFix AEX:

    Reviewers say compared to HCL BigFix AEX, Guru is:

    Better at meeting requirements
    Better at support
    More usable
    See all Guru reviews
    #5

  6. JustCall

    By Saas Labs
    (2,084)4.3 out of 5

    7. JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

    Categories in common with HCL BigFix AEX:

    Reviewers say compared to HCL BigFix AEX, JustCall is:

    Better at meeting requirements
    More usable
    See all JustCall reviews
    #6

  7. Tidio

    By Tidio
    (1,615)4.7 out of 5

    8. Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

    Categories in common with HCL BigFix AEX:

    Reviewers say compared to HCL BigFix AEX, Tidio is:

    Better at meeting requirements
    More usable
    Better at support
    See all Tidio reviews
    #7

  8. Genesys Cloud CX

    By Genesys
    (1,396)4.3 out of 5

    9. The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

    Categories in common with HCL BigFix AEX:
    Get a quote

    Reviewers say compared to HCL BigFix AEX, Genesys Cloud CX is:

    Better at meeting requirements
    More usable
    More expensive
    See all Genesys Cloud CX reviews
    #8

  9. Qualified

    By Qualified.com
    (1,114)4.9 out of 5

    10. Qualified is the PipelineAI platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1000+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.comto learn more.

    Categories in common with HCL BigFix AEX:
    Get a quote

    Reviewers say compared to HCL BigFix AEX, Qualified is:

    Better at meeting requirements
    Better at support
    More expensive
    See all Qualified reviews
    #9

  10. Gladly

    By Gladly
    (984)4.7 out of 5

    11. Gladly is a customer service software.

    Categories in common with HCL BigFix AEX:
    Get a quote

    Reviewers say compared to HCL BigFix AEX, Gladly is:

    Better at meeting requirements
    More usable
    Better at support
    See all Gladly reviews
    #10

  11. Plivo

    By Plivo
    (731)4.5 out of 5

    12. Global SMS & Voice calls for businesses of all sizes

    Categories in common with HCL BigFix AEX:
    Get a quote

    Reviewers say compared to HCL BigFix AEX, Plivo is:

    Better at meeting requirements
    More usable
    Better at support
    See all Plivo reviews
    Customerly
  12. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Customerly

    (35)4.4 out of 5

    13. Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

    Visit Website

    Reviewers say compared to HCL BigFix AEX, Customerly is:

    Better at meeting requirements
    More usable
    Better at support
    Visit Website

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