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HappyFox Chat Reviews & Product Details - Page 9

HappyFox Chat Overview

What is HappyFox Chat?

HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to engage with customers instantly, deflect common queries, and reduce the number of support tickets generated. This capability helps streamline support operations, allowing teams to focus on more complex issues while providing customers with quick and effective resolutions. Trusted by over 12,000 companies in 70+ countries, HappyFox Live Chat serves a wide range of industries, including e-commerce, IT, retail, media, and more. The platform’s flexibility and scalability make it an ideal choice for businesses of all sizes looking to improve their customer support experience. By integrating seamlessly with existing help desk systems, HappyFox Live Chat ensures that support teams can efficiently manage customer inquiries, leading to higher satisfaction rates and more efficient workflows. Additionally, HappyFox Live Chat offers valuable features such as visitor tracking, chat routing, multi-language support, and robust analytics. These tools empower businesses to gain deeper insights into customer behavior, track agent performance, and continuously optimize their support strategies. With the ability to tailor the chat experience to match your brand, HappyFox Live Chat is a comprehensive solution for businesses aiming to provide exceptional customer service.

HappyFox Chat Details
Languages Supported
English
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Product Description

Live Chat Software for your website.


Seller Details
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,523 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Phone
+1 (949) 535-2220
Description

The help desk company that helps SMBs and large enterprises be the best at customer support. Supports multi channels like email, voice, and mobile (iOS and Android). Going forward, social media.


Shalin J.
SJ
Overview Provided by:
Founder & CEO HappyFox Inc - Help Desk & Live Chat Solution

Recent HappyFox Chat Reviews

Kshitij J.
KJ
Kshitij J.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great tool for customer support teams."
The different distribution methods (round robin and broadcast mode) are very useful when handling a support team and give you a lot of options. The...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Great simple chat platform"
My favorite part was being able to see what customers were typing in real-time. I liked that we could set a chat limit to prevent too many chats fr...
James C.
JC
James C.Small-Business (50 or fewer emp.)
5.0 out of 5
"Happy Fox made us Happy Users"
Integration with the Happy Fox Help Desk where we manage/handle all support requests for our business. The chat system is intuitive, fast, and easy...
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HappyFox Chat Media

HappyFox Chat Demo - HappyFox Chat Widget
Lightweight & Mobile responsive Live Chat Widget for your website
HappyFox Chat Demo - HappyFox Live Chat Interface
With a unique user interface designed to let you work faster and easier, HappyFox Chat is that perfect mix of surprisingly sleek and stunningly simple.
HappyFox Chat Demo - HappyFox Chat - Apps
HappyFox Chat - iOS, Android & Mac Apps
HappyFox Chat Demo - HappyFox Chat - Pro active Live Chat
Offer help and prompt customers with personalized messages, contextual promotions and relevant product information, in real-time, when the purchase intent is high.
HappyFox Chat Demo - HappyFox Chat Integrations
Sync and streamline data by integrating HappyFox Chat with all your favorite business apps.
HappyFox Chat Demo - Multi-Website Live Chat
A different chat widget for every website. A single chat backend to manage it all.
Answer a few questions to help the HappyFox Chat community
Have you used HappyFox Chat before?
Yes

104 HappyFox Chat Reviews

4.4 out of 5
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104 HappyFox Chat Reviews
4.4 out of 5
104 HappyFox Chat Reviews
4.4 out of 5

Overall Review Sentiment for HappyFox ChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Marko J.
MJ
CEO & Founder
Internet
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

Easy to use. Great ux, we also integrate with our chat on slack Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

So far so good, nothing to add much honestly. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

We are selling bus tickets. Its very important that we have customer support in this form. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

its super easy to use. clients love to have fast contact for support Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

i would prefer if we could disable the chat out of working hours. often we receive too many offline mensages and we end up not being able to reply all of them. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

easy contact with clients is the best part. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

its free, and get instant conversations people can choose from diferent agents and you get an email from the conversation Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

doestn work well on cell phones I mean the app is not estable Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

The phone is ringing less than before.. Review collected by and hosted on G2.com.

Verified User in Wireless
CW
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

I like that the customer can send us images so we can assist them Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

I would like them to get a message to hold on before we start typing Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

None Review collected by and hosted on G2.com.

Arsalan R.
AR
Senior Software Developer / Trainer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

This is the nest free chat software i cam across for wordpress website. Free MAC/Windows software as well. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Some premium services not free :p but its a nice software. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

we are an IT Training Institute Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
AP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

I was in charge of setting up our accounts and the entire process was very simple. Also great customer support. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

So far I have not found any issues with the program. Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

It is a clean and easy to use interface. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

We are hoping that enabling Happy Fox chat will help us to answer customer questions without them needing to call in. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

It is easy to use, can access it over the web and download happy fox chat onto your computer. Easily interact with customers and provide a better customer experience. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

The web version of happy fox chat sometimes glitches and cant reply to customer so i have to refresh the page and then can type. This causes a delay in responding to the customer. Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

Download computer version of happy fox chat to answer chats. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Just general product questions and reduces the telephone enquirers coming in. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
AB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

Messages arrive in real time, and I can respond quickly to my clients. The system manages the contacts and I have everything at hand Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

I have no negative argument to provide this plugin Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Just work like i need. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

I like the speed of this application and good connectivity Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

There is nothing to dislike about foxchat at the moment. Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

NA Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

NA Review collected by and hosted on G2.com.

Verified User in Internet
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

The Chat feature is helpful and I really like that I can do canned messages Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Nothing is unsatisfactory to me so far so I am okay Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

How to help customers quickly Review collected by and hosted on G2.com.