HappyFox Chat
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HappyFox Chat
By HappyFox Inc.
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4.4 out of 5 stars
See all 104 HappyFox Chat reviews
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HappyFox Chat Reviews & Product Details - Page 8

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HappyFox Chat Overview

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What is HappyFox Chat?

HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to engage with customers instantly, deflect common queries, and reduce the number of support tickets generated. This capability helps streamline support operations, allowing teams to focus on more complex issues while providing customers with quick and effective resolutions. Trusted by over 12,000 companies in 70+ countries, HappyFox Live Chat serves a wide range of industries, including e-commerce, IT, retail, media, and more. The platform’s flexibility and scalability make it an ideal choice for businesses of all sizes looking to improve their customer support experience. By integrating seamlessly with existing help desk systems, HappyFox Live Chat ensures that support teams can efficiently manage customer inquiries, leading to higher satisfaction rates and more efficient workflows. Additionally, HappyFox Live Chat offers valuable features such as visitor tracking, chat routing, multi-language support, and robust analytics. These tools empower businesses to gain deeper insights into customer behavior, track agent performance, and continuously optimize their support strategies. With the ability to tailor the chat experience to match your brand, HappyFox Live Chat is a comprehensive solution for businesses aiming to provide exceptional customer service.

HappyFox Chat Details
Discussions
HappyFox Chat Community
Languages Supported
English
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Product Description

Live Chat Software for your website.

Seller Details
Seller
HappyFox Inc.
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,523 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Phone
+1 (949) 535-2220
Description

The help desk company that helps SMBs and large enterprises be the best at customer support. Supports multi channels like email, voice, and mobile (iOS and Android). Going forward, social media.

Shalin J.
SJ
Overview Provided by:
Shalin Jain
Founder & CEO HappyFox Inc - Help Desk & Live Chat Solution

Recent HappyFox Chat Reviews

Kshitij J.
KJ
Kshitij J.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great tool for customer support teams."
The different distribution methods (round robin and broadcast mode) are very useful when handling a support team and give you a lot of options. The...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Great simple chat platform"
My favorite part was being able to see what customers were typing in real-time. I liked that we could set a chat limit to prevent too many chats fr...
Read more
James C.
JC
James C.Small-Business (50 or fewer emp.)
5.0 out of 5
"Happy Fox made us Happy Users"
Integration with the Happy Fox Help Desk where we manage/handle all support requests for our business. The chat system is intuitive, fast, and easy...
Read more

HappyFox Chat Pricing

Starter
$29.00
Per Month
Growth
$49.00
Per Month
Scale
$149.00
Per Month
Scale Plus
$299.00
Per Month
See all 4 HappyFox Chat pricing levels
Security Badge
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0 people requested security information

HappyFox Chat Media

HappyFox Chat Demo - HappyFox Chat Widget
Lightweight & Mobile responsive Live Chat Widget for your website
HappyFox Chat Demo - HappyFox Live Chat Interface
With a unique user interface designed to let you work faster and easier, HappyFox Chat is that perfect mix of surprisingly sleek and stunningly simple.
HappyFox Chat Demo - HappyFox Chat - Apps
HappyFox Chat - iOS, Android & Mac Apps
HappyFox Chat Demo - HappyFox Chat - Pro active Live Chat
Offer help and prompt customers with personalized messages, contextual promotions and relevant product information, in real-time, when the purchase intent is high.
HappyFox Chat Demo - HappyFox Chat Integrations
Sync and streamline data by integrating HappyFox Chat with all your favorite business apps.
HappyFox Chat Demo - Multi-Website Live Chat
A different chat widget for every website. A single chat backend to manage it all.
Answer a few questions to help the HappyFox Chat community
Have you used HappyFox Chat before?
Yes

104 HappyFox Chat Reviews

4.4 out of 5
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104 HappyFox Chat Reviews
4.4 out of 5
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104 HappyFox Chat Reviews
4.4 out of 5
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Overall Review Sentiment for HappyFox ChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about HappyFox Chat?

Ease of setup/installation and excellent reliability statistics. The design is also really user friendly - it took very little time for us as a company to get up and running with the interface. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

I wish there were an integration for SalesforceIQ! Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

Do it! Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Solving the problem of widening our lead acquisition. We've been more effective at responding to customers as a result of using this product. Review collected by and hosted on G2.com.

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Verified User in Wireless
AW
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

Easy to use. Fluid look and feel! Chat logs are easy to read. Interface is simple. Facebook messenger is a plus! Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Inability to as admin to log out reps that forgot to logout at end of shift. Other than that I have no complaints. Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

Take advantage of the Trial and you will be amazed! Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Ease of use for our customers has made chat more effective for us and our customers. Facebook messenger being integrated has also made our response rate much better! Review collected by and hosted on G2.com.

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Verified User in Graphic Design
IG
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

the ability to monitor where the user is on the page and speak with them Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Not being able to have more than one email for notification Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

Us it, it is very good Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Increased business Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about HappyFox Chat?

Runs well in the background. Poses no problems. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Would like to change alert sound and change volume. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Website visitor chats. Review collected by and hosted on G2.com.

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Mark W.
MW
Director of Global Information Solutions
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

Able to see visitors, help them with online chat, etc. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

There is nothing I dislike about the product. Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

works great Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Able to chat with people real time. Answer quesitons Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

I loved the application way they developed and it is easy to use and user-friendly. It is easy to track the chat history. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

I dont see any dislikes in the Happy Fox Chat till now Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

I'm able to interact with the customers, those who are looking for my product when they visit the website. Review collected by and hosted on G2.com.

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NS
Director
Construction
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

The ability to have canned responses and multiple agents online at any one time Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

There are not features that I do not like. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

We were spending upwards of £500 per month to have an external company handle live chat and it did not give the responses or control that we required. We moved to HappyFox and it resolved this for a lower price Review collected by and hosted on G2.com.

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Verified User in Higher Education
AH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

The ability to answer multiple chats and the conclusion of chat automatically creates a ticket for our general happyfox account Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Limited options for the free version, although we plan to purchase the full version soon Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

Create a base of canned responses to answer frequently asked questions Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

I am an Technical Support team leader at Florida State University. We utility happy fox to answers tickets and now chat interactions with faculty, staff and students. The benefits include ease of access, using quick canned responses in chat, and the ability to place the widget within our knowledge base Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

I use Happy Fox for my website and love it. It's just me, so I can't speak for using additional users, but I'm really happy with the interface and pricing. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

nothing to dislike, it's really intuitive and simple to use. I still get the "invite your colleague popup" which is kinda annoying but haven't yet contacted them about it Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Helps me keep in touch with potential clients Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
CM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

Super simple and easy to understand. Little to no training needed Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Some of the design characteristics could look nicer Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Easier integration with customers Review collected by and hosted on G2.com.

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HappyFox Chat Categories on G2
Live Chat
Live Chat

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