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104 HappyFox Chat Reviews
Overall Review Sentiment for HappyFox Chat
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How the messenger can interact & make the first contact with customers on our website by providing an automatic response. This helps us to open a dialogue with the customer. Review collected by and hosted on G2.com.
That you are unable to have multiple agents in a chat with customers. This would help our organisation as different colleagues have specialised knowledge when speaking to a potential customer in the crucial early moments of the discussion Review collected by and hosted on G2.com.
I like how user friendly Happy Fox is. I like being able to see customers previous chats so that we can see what sort of issues they have and if they are repeat issues. Review collected by and hosted on G2.com.
I would like to have access to previous chats from tickets but I think it should be possible Review collected by and hosted on G2.com.
Love how this links to my salesforce and also shows who messaged me when I am not connected. Review collected by and hosted on G2.com.
The is nothing at all wrong with the service. Review collected by and hosted on G2.com.
HappyFox is very user-friendly, especially when handling multiple chat windows, and is visually appealing as well. It is extremely simple to run reports and pull data (chat volume, agent leaderboard, missed chats) and it integrates well with SalesForce too. HappyFox is customizable, easy to install on a company website and my agents love it. It Review collected by and hosted on G2.com.
It does not appear to be possible for an administrator to log an agent off live chat, which can be frustrating if an agent leaves him or herself logged in and leaves their desk (as a workaround, we've been deactivating users). On other chat platforms, we've been able to see what customers are typing before they hit "send," which allows agents to plan their responses. Additionally, often HappyFox freezes (it'll appear that everything is normal, until you realize that the active chats on the left side of the screen and inactive and there are new chats that cannot be seen) and we are forced to log out and log back into the platform. I also wish there was a way to search historical chats - there does not seem to be a way to filter historical chats, making it difficult to find one that you are looking for. There is also not a way to view chat comments by agent, you must open each individual historical chat to view customer comments. Review collected by and hosted on G2.com.
How easy it was to replace our previous support software with happyfox. The setup was very easy and initiative for the basics. Even setting all of our smart rules was easy enough for our 60 year old support manager. Review collected by and hosted on G2.com.
That the help desk application does not have it's own desktop application. The browser run application is very nice, but sometimes it would be nice to have a desktop application. Review collected by and hosted on G2.com.
What i do like about Happy Chat is that i can handle all the chats in just one app. We receive chat from our page and from Facebook at the same. time Review collected by and hosted on G2.com.
I think HappyChat can have a more CRM oriented development. I would like to have all the client info in one place. Review collected by and hosted on G2.com.
