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104 HappyFox Chat Reviews
Overall Review Sentiment for HappyFox Chat
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I love how easy this chat solution is to implement on my website, and how quickly my colleagues were able to pick it up! It makes answering quick questions from our customers so simple. Review collected by and hosted on G2.com.
The only think I would like to have added is the ability to style the triggered chats differently. There is a css solution, but I have yet to figure out how to implement that just yet. Review collected by and hosted on G2.com.
HappyFox Chat offers various functions that make it stand out from basic chat systems with the ability to view the people who are visiting and the agents who are online, making it great for any business for both the customer and the business. Review collected by and hosted on G2.com.
HappyFox chat offers everything you can ask for in a chat system and more, nothing to dislike! Review collected by and hosted on G2.com.
How user friendly the platform is for new members. I love how it can be integrated with other programs such as SalesForce. Review collected by and hosted on G2.com.
The one dislike is that in order to have another co-worker assist in the chat, you need to send the chat over to them compared to both working on the chat together. Review collected by and hosted on G2.com.
The best thing I like about Happy fox chat is that many users can be logged in at once. There are also admins who can see the conversations happening across the team! Desktop notifications are very slick. Very useful. If you have happy fox open on a second monitor it will still notify on the main as well. Review collected by and hosted on G2.com.
One thing that I wish was implemented is an easy teamviewer or remote log in option. Review collected by and hosted on G2.com.
I use the free version - my team only has 12 workers - and is really easy to comunicate with my costumers, and of course, talk with my team about whats going on, in real time.
The costumers are more likely to talk wirh us with the "chat button". We received a lot of good feedbacks after using this in our website. Review collected by and hosted on G2.com.
I really, really could use a mobile app. And of course I really need more data to analysis my costumers. Is really hard sometimes to help them, more BI would be useful (time spent at my page, where they clicked...). Review collected by and hosted on G2.com.
Love the interface, very easy to navigate. The system does everything we want it to do Review collected by and hosted on G2.com.
Nothing as of now. HappyFox does most of what we need it to do. Review collected by and hosted on G2.com.
The best feature of Happy Fox I like, is the ability to easily check your chat history in efficient manner. Sometimes, when I need critical information out of a chat I may have had yesterday or earlier this week. I'm always able to go back and retrieve that information. Another feature I'm quite fond of in the Happy Fox chat, is the way the traffic arrives, when there's multiple chats out there, you can easily see all the request to the left. The Happy Fox system, tell you exactly how long your visitor has been there, and some leading information to what they might be requesting. Review collected by and hosted on G2.com.
Sometimes, when you have multiple chats opened, clicking and navigating to the others can sometimes be hard. For example, if I have one chat window open, and another responds, clicking back over sometimes requires multiple clicks. This is turn makes it sometimes difficult for you to be efficient in replying and getting results. Another feature, I'm not too fond, of is the fact, that you can not copy information from the chat to paste in other areas. Review collected by and hosted on G2.com.
HappyFox is easy to use, intuitive and fun. I like that I can turn agents on and off easily, and we've been using the automated response triggers with success. Review collected by and hosted on G2.com.
Right now, there is nothing I dislike. It's pricey for the higher levels, but I dare say worth it. Review collected by and hosted on G2.com.
I love the fact that my customers can reach me without a phone call or email they need to wait for. They are able to get an immediate response with little to no wait time. Review collected by and hosted on G2.com.
The only thing I dislike about the chat is how long it takes to accept the chat. Review collected by and hosted on G2.com.
We are able to navigate and direct our conversations to the correct people with ease. Being able to make sure that our customers are in touch with the right people has reflected well with our customer experience. Review collected by and hosted on G2.com.
There is an initial learning curve that you must overcome. However, this learning curve is not extremely difficult. Review collected by and hosted on G2.com.
