HappyFox Chat
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HappyFox Chat
By HappyFox Inc.
Show rating breakdown
4.4 out of 5 stars
See all 104 HappyFox Chat reviews
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HappyFox Chat Reviews & Product Details - Page 10

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HappyFox Chat Overview

Editedit
What is HappyFox Chat?

HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to engage with customers instantly, deflect common queries, and reduce the number of support tickets generated. This capability helps streamline support operations, allowing teams to focus on more complex issues while providing customers with quick and effective resolutions. Trusted by over 12,000 companies in 70+ countries, HappyFox Live Chat serves a wide range of industries, including e-commerce, IT, retail, media, and more. The platform’s flexibility and scalability make it an ideal choice for businesses of all sizes looking to improve their customer support experience. By integrating seamlessly with existing help desk systems, HappyFox Live Chat ensures that support teams can efficiently manage customer inquiries, leading to higher satisfaction rates and more efficient workflows. Additionally, HappyFox Live Chat offers valuable features such as visitor tracking, chat routing, multi-language support, and robust analytics. These tools empower businesses to gain deeper insights into customer behavior, track agent performance, and continuously optimize their support strategies. With the ability to tailor the chat experience to match your brand, HappyFox Live Chat is a comprehensive solution for businesses aiming to provide exceptional customer service.

HappyFox Chat Details
Discussions
HappyFox Chat Community
Languages Supported
English
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Product Description

Live Chat Software for your website.

Seller Details
Seller
HappyFox Inc.
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,523 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Phone
+1 (949) 535-2220
Description

The help desk company that helps SMBs and large enterprises be the best at customer support. Supports multi channels like email, voice, and mobile (iOS and Android). Going forward, social media.

Shalin J.
SJ
Overview Provided by:
Shalin Jain
Founder & CEO HappyFox Inc - Help Desk & Live Chat Solution

Recent HappyFox Chat Reviews

Kshitij J.
KJ
Kshitij J.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great tool for customer support teams."
The different distribution methods (round robin and broadcast mode) are very useful when handling a support team and give you a lot of options. The...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Great simple chat platform"
My favorite part was being able to see what customers were typing in real-time. I liked that we could set a chat limit to prevent too many chats fr...
Read more
James C.
JC
James C.Small-Business (50 or fewer emp.)
5.0 out of 5
"Happy Fox made us Happy Users"
Integration with the Happy Fox Help Desk where we manage/handle all support requests for our business. The chat system is intuitive, fast, and easy...
Read more

HappyFox Chat Pricing

Starter
$29.00
Per Month
Growth
$49.00
Per Month
Scale
$149.00
Per Month
Scale Plus
$299.00
Per Month
See all 4 HappyFox Chat pricing levels
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0 people requested security information

HappyFox Chat Media

HappyFox Chat Demo - HappyFox Chat Widget
Lightweight & Mobile responsive Live Chat Widget for your website
HappyFox Chat Demo - HappyFox Live Chat Interface
With a unique user interface designed to let you work faster and easier, HappyFox Chat is that perfect mix of surprisingly sleek and stunningly simple.
HappyFox Chat Demo - HappyFox Chat - Apps
HappyFox Chat - iOS, Android & Mac Apps
HappyFox Chat Demo - HappyFox Chat - Pro active Live Chat
Offer help and prompt customers with personalized messages, contextual promotions and relevant product information, in real-time, when the purchase intent is high.
HappyFox Chat Demo - HappyFox Chat Integrations
Sync and streamline data by integrating HappyFox Chat with all your favorite business apps.
HappyFox Chat Demo - Multi-Website Live Chat
A different chat widget for every website. A single chat backend to manage it all.
Answer a few questions to help the HappyFox Chat community
Have you used HappyFox Chat before?
Yes

104 HappyFox Chat Reviews

4.4 out of 5
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104 HappyFox Chat Reviews
4.4 out of 5
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4.4 out of 5
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Overall Review Sentiment for HappyFox ChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

Free software with a good, user-friendly interface and messaging system. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Some pop-ups can freeze and prevent you from closing them, forcing you to restart the application. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Communication with customers in regards to our Techbenefits website. Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Jacqui L.
JL
Sales Manager
Paper & Forest Products
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

simple and efficient, easy to respond and as admin ensures quality monitoring Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

useful features all require upgrade - currenty only using free version. Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

Its simple and effective. Love the "canned response" function Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Lead generation. Have benefited by making contact with new customers Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Design
UD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

It's simple and straight to the point. The interface is also really nice and it's pretty quick to work. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Lack of customization on the free version but I guess it is by design. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Support is provided directly to customers via chat. Review collected by and hosted on G2.com.

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Verified User in Printing
UP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

How fast and easy everything is. Easy access Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

I haven't found anything yet but just give me a little time Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Helping customers with any printing problem or question they may have Review collected by and hosted on G2.com.

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Helpful?
Share
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Robert C.
RC
Applications Engineer
Industrial Automation
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

Puts us in contact with the customer faster than sending an email. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

It has locked up on me a couple times. We have to uninstall and then re-install. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Order tracking, product troubleshooting, pricing and lead times. Review collected by and hosted on G2.com.

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Response from Shalin Jain of HappyFox Chat
Editedit

Hi Robert,

Appreciate the feedback. We have resolved all logout/session related issues completely. There were a few edge cases were the problem did exist earlier. I hope you are no longer facing this issue. Feel free to reach out to us anytime via chat or email.

Helpful?
Share
Admin Approval Link
Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

Easy and fast way to talk with clients and answer their question. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Might perhaps be nice to have a field for them to add what practice/company they are with. Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Easy and effective way to field issues clients have with our software. Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Food & Beverages
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

App for Mac and iphone are really useful Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

Not as personalizable as i would like. I'd like to personalize the whole of it Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Chat:

Every single web should have a chat Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

My clients love it! Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Media Production
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

Very easy to use and customers enjoy being able to chat directly Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

The chat in the front is not customizable Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Customer can chat live - helps with sales Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Internet
EI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

Design of the app it´s great and very user friendly Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

nothing so far, I havent had any problems yet Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

ecommerce, sales Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Paper & Forest Products
UP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about HappyFox Chat?

Multiple agent and chat format, ability to see chat history easily Review collected by and hosted on G2.com.

What do you dislike about HappyFox Chat?

ongoing chats under a different agent are not easily visible - from a monitoring point of view a manager being able to follow a chat live would be useful Review collected by and hosted on G2.com.

What problems is HappyFox Chat solving and how is that benefiting you?

Website lead conversion has been problematic, customers have really responded to live chat agents Review collected by and hosted on G2.com.

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HappyFox Chat Categories on G2
Live Chat
Live Chat

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