HappyFox Chat Reviews & Product Details

Happy Fox gave the company I was working for the ability to provide employees greater capacity, issue tracking, and efficiency. Responding to clients became much less of a headache; we were able to group and tag issues for issue type. Employees were much happier, and it prevented our team from tripling in size. To do the same amount of work. For companies from small to large, happyfox is a great option for boosting productivity and happiness for customers and customer service reps. It was easy to integrate into our websites and become the backbone of our CS team. Review collected by and hosted on G2.com.

They were starting to make a big push into AI. I believe that people need to check AI responses before they are sent, and sometimes, the right thing for customers is a human touch. Computers are not great at empathy, and people make the right choice more often than not when given time. Review collected by and hosted on G2.com.

The different distribution methods (round robin and broadcast mode) are very useful when handling a support team and give you a lot of options. The ability to monitor other people's chats and use canned responses is also great. Another great thing is that you can see what the visitors are typing before they submit the message, which allows you to formulate a response in a timely fashion. Review collected by and hosted on G2.com.

Some reporting features could be a little more optimized, the web version also seems to glitch from time to time. Review collected by and hosted on G2.com.

My favorite part was being able to see what customers were typing in real-time. I liked that we could set a chat limit to prevent too many chats from coming in (we only had 2 agents at the time). Review collected by and hosted on G2.com.

Reporting isn't very robust yet......... Review collected by and hosted on G2.com.

Integration with the Happy Fox Help Desk where we manage/handle all support requests for our business. The chat system is intuitive, fast, and easy to use. Review collected by and hosted on G2.com.

I haven't found any downside yet except that the cost to upgrade to the automated response system is too high. Review collected by and hosted on G2.com.

I like that you can answer customer questions immediately and hopefully close the sale instead of customer leaving because they couldn't figure something out or could not find complete info on product or all the services we offer. Review collected by and hosted on G2.com.

Very little. I do wishe the box where I type was bigger and I could review my whole message with out backtracking before sending would be helpful. Review collected by and hosted on G2.com.

Fox chat is a quick and easy way to connect with clients from all around the country. It allows me to see what they have been searching which gives me an idea to what they will be speaking to me about. I can also approach clients myself through the visitors icon which encourages more chats to commence. Fox chat also gives you the option to short type text which then turns into a sentence that you have personally created, found in the automate section. Review collected by and hosted on G2.com.

There is not much to criticise with Fox Chat, however I feel like spell check would make it a lot easier to type when having a lot of chats open as sometimes replies can be rushed. Also when you get a pop up notification in the corner of the screen it doesn't allow you to access the chat through there, you have to click onto the app itself. Review collected by and hosted on G2.com.

The direct and instant feedback. The ability to track satisfaction levels and interact with customers almost like they are there with you . Getting to find out what people like and dont and being able to quantify the feedback. Review collected by and hosted on G2.com.

I wish we could send attachments easier in chat, and create a ticket number in chat to give to a customer. I wish i could send an email from chat or at least trigger one. Review collected by and hosted on G2.com.

This is one of the easiest chat systems I have used. It is easy to install and setup. There are many integrations that work for my clients. Review collected by and hosted on G2.com.

It would be nice to capture the pre-form information even with the triggered actions. Especially name and email for future follow up. Review collected by and hosted on G2.com.

ready to use code, scale easily, easy install Review collected by and hosted on G2.com.

form pattern ( form shape) is too classic Review collected by and hosted on G2.com.

After searching relentlessly for a live chat vendor, we finally came across HappyFox Chat and we have not looked back since. With so many integrations, we have been able to accommodate almost all of our needs directly through the interface. Moreover, the staff at HappyFox are always willing to help. Review collected by and hosted on G2.com.

We would really like to be able to automate follow up emails post-chat through HubSpot, which the integration currently does not allow for. Review collected by and hosted on G2.com.