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HappyFox Assist AI
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HappyFox Assist AI
By HappyFox Inc.
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3.5 out of 5 stars
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HappyFox Assist AI Reviews & Product Details

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Verified User in Computer & Network Security
UC
Mid-Market(51-1000 emp.)
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Review source: G2 invite
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What do you like best about HappyFox Assist AI?

I’ve been using HappyFox Assist AI, and one of the things I love most is how it handles all kinds of customer inquiries and support requests. It’s been a game-changer for my team because it takes a lot of the workload off our human agents. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Assist AI?

None as of now but can improve support team. Review collected by and hosted on G2.com.

What problems is HappyFox Assist AI solving and how is that benefiting you?

HappyFox Assist AI has been a lifesaver for our support team!

Now, our team can focus on solving more complex issues that actually require a human touch. It’s also made our response times way faster, which keeps our customers happy and builds trust. Review collected by and hosted on G2.com.

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HappyFox Assist AI Overview

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What is HappyFox Assist AI?

HappyFox Assist AI is a powerful tool designed to unblock employees and enhance productivity through AI-driven support. Specifically tailored for IT, HR, and other support teams, it seamlessly integrates with popular collaboration platforms like Slack and Microsoft Teams. By automating repetitive tasks and streamlining support workflows, Assist AI helps organizations reduce the manual workload on their support teams, leading to faster issue resolution and more efficient operations. Trusted by over 12,000 companies across 70+ countries, HappyFox has become a preferred choice for businesses in diverse industries, including education, IT, media, e-commerce, retail, manufacturing, non-profit, and government. Assist AI ensures that these organizations can maintain seamless support operations, regardless of the sector. It leverages AI to provide real-time responses, manage service requests, and offer instant access to knowledge bases, thereby enhancing both employee and agent experiences. Assist AI’s ability to handle routine queries significantly reduces the ticket volume for support teams, freeing them up to focus on more complex and high-priority issues. This reduction in repetitive tasks not only prevents burnout among support staff but also boosts overall productivity across the organization. Additionally, with features like customizable workflows and advanced analytics, Assist AI empowers businesses to optimize their support processes, making it a vital asset in today’s fast-paced, technology-driven work environment.

HappyFox Assist AI Details
Discussions
HappyFox Assist AI Community
Languages Supported
English
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Product Description

HappyFox Assist AI is an AI-powered self-service and Conversational Ticketing solution for Slack and Microsoft Teams. By encouraging a self-service culture in your organization with Assist AI, you can reduce ticket volume, increase agent productivity, and improve employee engagement. Assist AI learns from your internal knowledge base and can respond to messages on Slack or Teams automatically with solutions. Users can give feedback on the quality of Assist AI’s answers, allowing the AI-model to learn continuously and improve its accuracy. Support requests that require human intervention are automatically routed to the right team. This way, your support agents can collaborate, respond and resolve requests without leaving the familiar UI of your favorite messaging platform. Users get updates in the same thread the request was made. They also get a dedicated end-user support portal within the messaging app to track and manage all their open requests and compose updates. Free up your IT and HR teams to focus on high-value tasks. Increased ticket deflection leads to lesser operational costs. Get started today by booking a demo with our product experts.

Seller Details
Seller
HappyFox Inc.
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,525 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Phone
+1 (949) 535-2220
Description

The help desk company that helps SMBs and large enterprises be the best at customer support. Supports multi channels like email, voice, and mobile (iOS and Android). Going forward, social media.

Reetika C.
RC
Overview Provided by:
Reetika Choradia
Sales Operations| Revenue Operations| Marketing Automation

Recent HappyFox Assist AI Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"An impressive customer service tool that leverages artificial intelligence to enhance support"
I’ve been using HappyFox Assist AI, and one of the things I love most is how it handles all kinds of customer inquiries and support requests. It’s ...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"It's so expensive"
I was a user to HappyFox, it's good suite for Customer Service industry, AI based chatbots are norm nowadays and HappyFox has robust system to depl...
Read more
Venkata R.
VR
Venkata R.Mid-Market (51-1000 emp.)
3.5 out of 5
"Best tool"
Capacity serves multiple teams within businesses across industries. Every organization has knowledge scattered across apps, docs and people on the ...
Read more
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HappyFox Assist AI Media

HappyFox Assist AI Demo - Deflect Repetitive IT or HR Questions
Use internal KB or create custom answers within slack to answer repetitive IT and HR queries automatically. Assist AI understands the intent, fetches the answer, and learns with feedback.
HappyFox Assist AI Demo - Track open tickets in Slack
Agents do not have to switch back and forth between applications to resolve issues. They can track everything right within Slack.
HappyFox Assist AI Demo - Create a ticket with an Emoji
Tracking an issue at the help desk is easy, just hit an emoji and convert it to a ticket.
HappyFox Assist AI Demo - Sync with your Help desk
Track issues in your help desk for better accountability, customization and reporting.
HappyFox Assist AI Demo - Assist AI learns with feedback
Assist AI takes in feedback and feeds it back to the system to analyse what worked and what did not. It then improves and learns to solve issues better.
Answer a few questions to help the HappyFox Assist AI community
Have you used HappyFox Assist AI before?
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3 out of 4 Total Reviews for HappyFox Assist AI

3.5 out of 5
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3 out of 4 Total Reviews for HappyFox Assist AI
3.5 out of 5
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3 out of 4 Total Reviews for HappyFox Assist AI
3.5 out of 5
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HappyFox Assist AI Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
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Vaibhav S.
VS
Senior Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HappyFox Assist AI?

1. It's AI-powered, hence most of the things are easy to go.

2. It has a very good integration with slack and MS Teams.

3. HappyFox Assist AI is quite capable of handling redundant situations by its own, using the internal knowledge base set.

4. Consideration of messages and converting same to ticket, mainting every information shared for that link between bots and non-bots. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Assist AI?

1. Pricing, it should be a bit lower.

2. Querry connection with the knowledge base should be optimized, as for some scenarios the total turnaround comes as non-acceptance by the user.

3. Few open sources should be integrated to train the model as per the requirement. Review collected by and hosted on G2.com.

Recommendations to others considering HappyFox Assist AI:

There are lot of scope where algorithms can be optimized to make this product robust and faster. Review collected by and hosted on G2.com.

What problems is HappyFox Assist AI solving and how is that benefiting you?

1. Automating the ticketing system and handelling the user support using AI. Hence it's saving a lot of manpower.

2. Highly available service which can be catered anytime anywhere.

3. Redundant things where support is required, doesn't come as an overhead.

4. Reusability of the knowledge base, so that team can focus on the pieces of the support where actually humans are reuired. Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HappyFox Assist AI?

I was a user to HappyFox, it's good suite for Customer Service industry, AI based chatbots are norm nowadays and HappyFox has robust system to deploy bots with ease. With great integrations like Slack, we ran operations smoothly. Interface is also newbie friendly. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Assist AI?

- It's godly priced!

- Analytical view of HappyFox is kind of Okay!

- Many known featues are still missing, yet they are available on free software like Tawk.to Review collected by and hosted on G2.com.

What problems is HappyFox Assist AI solving and how is that benefiting you?

We had bots deployed to carry out support for our products, we can sleep while knowing that HappyFox will address your customers like humans do. It was our primary ticketing software as well. Review collected by and hosted on G2.com.

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Venkata R.
VR
IT Compliance Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HappyFox Assist AI?

Capacity serves multiple teams within businesses across industries. Every organization has knowledge scattered across apps, docs and people on the team. We're here to bring that knowledge forward. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Assist AI?

We are using the software from 1 year & its working great, haven't face any issues Review collected by and hosted on G2.com.

What problems is HappyFox Assist AI solving and how is that benefiting you?

For ticketing purpose, we are using this for all the departments Review collected by and hosted on G2.com.

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Pros and Cons Details
HappyFox Assist AI