--- title: Handbid Reviews meta_title: 'Handbid Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 218 reviews by the users' company size, role or industry to find out how Handbid works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 218 scale: '5' date_modified: '2026-07-13' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Handbid Reviews **Vendor:** Handbid **Category:** [Auction Software](https://www.g2.com/categories/auction-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 218 ## About Handbid Handbid’s fundraising platform powers online auctions, mobile bidding, peer-to-peer fundraisers, crowdfunding, and text to donate. Handbid includes integrated ticketing, registration, live streaming, mobile bidding, donations, automatic payments, and checkout. Event managers can easily set up and manage an event from an easy-to-use backend manager. Whether you are looking to run an in-person, hybrid, or virtual fundraising event, Handbid has you covered! ## Handbid Pros & Cons **What users like:** - Users appreciate the **ease of use** of Handbid, finding organization and navigation simple and efficient. (4 reviews) - Users praise the **exceptional customer support** from Handbid, noting their willingness to assist with any issues. (3 reviews) - Users enjoy the **navigation ease** of Handbid, facilitating seamless organization and tracking of auction items. (3 reviews) - Users find Handbid's **user-friendly interface** enhances ease for staff and donors, making auctions seamless and efficient. (3 reviews) - Users praise Handbid for its **user-friendly auction management** , highlighting exceptional support and strategic assistance from the team. (2 reviews) - Payment Processing (2 reviews) - Users highlight the **exceptional support** from Handbid's team, valuing their dedication and expertise in enhancing the auction experience. (2 reviews) - Donor Management (1 reviews) - Easy Setup (1 reviews) - Educational Resources (1 reviews) **What users dislike:** - Users find **auction issues** frustrating, as funds allocation is ineffecient and guest navigation proves challenging. (2 reviews) - Users experience **confusion** during the registration process, particularly affecting staff and volunteers, complicating overall usability. (2 reviews) - Users find the **auction functionality confusing** , leading to a dependence on support for successful events. (1 reviews) - Users find the **clunky interface** challenging to navigate, especially when trying to view full item images. (1 reviews) - Users find the **lack of CRM integration** limits synchronization with their accounting systems, complicating their workflow. (1 reviews) - Difficult Learning (1 reviews) - Users experience **editing difficulties** with Handbid, facing challenges like formatting inconsistencies and limited functionality during auctions. (1 reviews) - Users find **export issues** with Handbid tedious, citing lengthy validation and difficult picture uploads affecting usability. (1 reviews) - Graphic Issues (1 reviews) - Users find **image handling cumbersome** , struggling with strict dimensions and navigating the upload process effectively. (1 reviews) ## Handbid Reviews ### 1. Handbid is a great local event software product, great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Handbid?** The people. Handbid is a great company to work with. From the very top, to the sales staff, to the auction experts, to the actual staff that comes out to help at the event. **What do you dislike about Handbid?** There are some seemingly easy updates that need to be made to make it more user friendly for our specific events / ticketing and registration, specifically. **What problems is Handbid solving and how is that benefiting you?** Event check-in, tied to ticketing software. **Official Response from Stefanie Mason:** > Thank you so much for your feedback. We've recently made updates to ticketing and registration. We would love to hear more about what your specific needs are as we continue to improve our platform. Please contact our customer service team. ### 2. Great tool for non profit auctions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2023 **What do you like best about Handbid?** The ticket sales feature simplified a previously manual process. **What do you dislike about Handbid?** Adding photos to items can be a little time consuming **What problems is Handbid solving and how is that benefiting you?** Being able to have supporters donate and bid on items from anywhere has upped our event revenues: **Official Response from Elise Druckenmiller:** > Glad to hear Handbid has helped you simplify your processes and expand your reach! ### 3. easy user experience - some glitches still **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Handbid?** Easy to figure out and set up. Can keep it simple or intricate if wanted. **What do you dislike about Handbid?** still had some bugs and issues that wouldn't work on my end up customer serivce could do. they were super helpfull but would be nice not t have to ask sometimes. **What problems is Handbid solving and how is that benefiting you?** makes checkout process much simpler - allows us better recordkeeping and the hope is to increase bid amounts. **Official Response from Lori Makkai:** > We're glad to hear that you found Handbid easy to use and set up. We apologize for any glitches you experienced and appreciate your feedback. Our customer service team is always here to help, and we are continuously working to improve our platform to provide a smoother experience for our users. ### 4. awesome service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Handbid?** excellent customer service and easy to use **What do you dislike about Handbid?** a bit pricey for non profit orhanizations with limited budget **What problems is Handbid solving and how is that benefiting you?** solving problems of it all - ticketing , item inventory, whole action process **Official Response from Elise Druckenmiller:** > Thanks for your candidness! We do provide varying plans to accommodate each organizations needs and budget. We are happy to hear that Handbid has been able to streamline your auction and provide solutions to your event issues. ### 5. New platform is not user nor administrator friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Handbid?** We like the quick Auction checkout that traditional auctions do not have. **What do you dislike about Handbid?** The new platform is a little more challenging for both bidders and the administrator. **What problems is Handbid solving and how is that benefiting you?** Quick auction checkouts, display sheets and phone usable. The more user friendly these are the better for our staff and volunteers to use this program and make for a great event! **Official Response from Stefanie Mason:** > Hello. Thank you so much for your feedback. We would love to hop on a call to better understand your experience since our recent platform update. Please contact our service team to schedule a call. ### 6. Handbid - Easy Tool for Silent Auctions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2023 **What do you like best about Handbid?** Easy to setup your silent auction Easy to use preview mode which allows you to market items in your silent auction before the auction starts **What do you dislike about Handbid?** The Handbid sheets when printed do not allow for terms and conditions, expiration, etc. to be printed as expected. Also font of the text is not adjustable **What problems is Handbid solving and how is that benefiting you?** Silent auction fundraising ### 7. We were well taken care of through the entire process of our school's athletic silent auction **Rating:** 5.0/5.0 stars **Reviewed by:** Kim S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Handbid?** Loved how fast the service reps would reply to my emails. Always very kind and patient with me on what I asked. I will say we will never return to the individual bid sheets again. Our parents enjoyed bidding from their phones and told us how much they loved the "little voice" saying "Oh no" when you had been outbid! Handbid takes the work out of an auction and does everything for you. **What do you dislike about Handbid?** Honestly, there are no downsides to Handbid that I can think of. We enjoyed everything Handbid had to offer. **What problems is Handbid solving and how is that benefiting you?** We didn't have any major problems with Handbid **Official Response from Kristen Wheeler:** > Wow, Kim, thank you for leaving us this great review! We are so happy to hear that Handbid met your organization's needs and helped you to raise more money. We look forward to working with you in the future! ### 8. Excellent experience with Handbid. **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Handbid?** The software itself is excellent, but the people that have been helping us and answering questions along the way is what we have appreciated most. Thank you Elise and your team. **What do you dislike about Handbid?** It is difficult for the older generation or those unfamiliar with apps to understand everything they can do inside of Handbid. I would say the payout process took longer than expected the first time. **What problems is Handbid solving and how is that benefiting you?** Many problems. We don't have to collect cash at our events, we don't have to keep paper tracking of auction items, and it is very easy for people to check out. **Official Response from Kristen Wheeler:** > Jordan, we are so happy to hear that our software is making your event easier, and streamlining your guest experience. We are always here for you! ### 9. HandBid review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Handbid?** It seems easy to use for attendees and administrators. **What do you dislike about Handbid?** I wish I could select all the little details for all auction items and tickets in bulk and not have to enter it on each item. **What problems is Handbid solving and how is that benefiting you?** it helps us with tax receipts and ticketing. **Official Response from Stefanie Mason:** > Thank you so much for the feedback. We do offer bulk import and edit functionality. We would love to hear a little bit more about what you are trying to accomplish with the auction and ticket details so that we can assist you. Please contact our service team. ### 10. thoughts on handbid **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Handbid?** it has been very helpful to reach a wider audience for bidding and ease in ticket sales. **What do you dislike about Handbid?** wish the chat function were open longer- often working on it and it is closed answers. Password function could be easier. the magic link irritates people. **What problems is Handbid solving and how is that benefiting you?** responsive when emailing with questions. ### 11. JFCS of Minneapolis review of Handbid. **Rating:** 5.0/5.0 stars **Reviewed by:** Peggy M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Handbid?** The Handbid team is kind, responsive, helpful and remains on top of any issue until it is resolved. **What do you dislike about Handbid?** Not knowing how to explain to an outside user, our donor, ways to make it easier for them to donate. Believe we all interact with technology differently. So, would like guidance on how to explain and direct my donors more efficiently. **What problems is Handbid solving and how is that benefiting you?** Handbid is continually working to make the software easy and effective. It has worked well for our agency for three years. Now, folks are getting used to the interface with Handbid. **Official Response from Kristen Wheeler:** > Wow, we are humbled and honored for your review, Peggy. We are creating these resources as we speak, and look forward to sharing them with you. Thank you so much for this, and for being a loyal Handbid customer. ### 12. Handbid Has Made It Easy for me to manage as a first timer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Handbid?** The Most Helpful Thing About Handbid is their fast communication on anything about the software. **What do you dislike about Handbid?** How it does not transfer guest list to the new auction each year **What problems is Handbid solving and how is that benefiting you?** HandBid is helping with most of the proccess auciton-sell of tickets and entering items **Official Response from Stefanie Mason:** > Thank you so much for your feedback. Guest data can be transferred and we'd love to show you how. Please contact our customer support team. ### 13. make this go away **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Handbid?** ease of use and recognizable throughout our area **What do you dislike about Handbid?** that this stupid questionnaire won't go away **What problems is Handbid solving and how is that benefiting you?** ease of having everything in one place **Official Response from Stefanie Mason:** > Thanks so much for your feedback. We appreciate your bringing the questionnaire issue to our attention. If you're still receiving the pop-up, please email us right away at service@handbid.com ### 14. Handbid is great for small organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Jill F. | Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Handbid?** Loved using Handbid for mobile bidding and our guests loved bidding via their devices. Loved being able to charge and send receipts very easily. **What do you dislike about Handbid?** The learning curve was steep and there are some quirks. I don't understand why there needs to be separate bidder & guest lists. **What problems is Handbid solving and how is that benefiting you?** Made the event run very smoothly. Loved the check in and check out process. **Official Response from Kristen Wheeler:** > Thank you for leaving us this review, Jill! We appreciate that you are a Handbid client, and we're always working to make the software better and easier for you to use. ### 15. Best first Silent Auction Experience- Great customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca B. | Director, Revenue Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Handbid?** The training and customer services was a 10/10. The night itself, they answered every call I had during the late hours. I will be choosing Handbid again! **What do you dislike about Handbid?** A lot of the features I needed during the event weren't enabled on the iphone and only on a computer / ipad. I believe they are working on updating their tech to do this! **What problems is Handbid solving and how is that benefiting you?** We were able to check in people on our iphones! Bidding on behalf of someone through an Ipad was also a great success. **Official Response from Kristen Wheeler:** > Thanks so much for this review, Rebecca! Yes, we are always improving our technology and processes, and feedback like this is helpful. We look forward to continuing to work with you on your future events! ### 16. Excellent Service & Expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Reed M. | Insurance Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Handbid?** Handbid is the best. They provide a simple, easy-to-use software to administer our auction and ticketing for our fundraising events. Both using the site self-service and with the assistance of the managers and on-site support couldn't be better. **What do you dislike about Handbid?** There is very little we dislike about Handbid. We find their fees to be appropriate. The site works well and we will continue to partner with them for the years to come. **What problems is Handbid solving and how is that benefiting you?** Handbid helps us more efficiently administer and document our silent auction, live auction and ticketing/registration for our events. We have much better historical data to review and analyze year over year to improve our events. **Official Response from Kristen Wheeler:** > We are honored for this review and for your business, Reed. We look forward to continuing to work with you on your future events! ### 17. Collegiate Man of the Year **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Handbid?** Very easy to collect and close the auction and the staff was great to work with. They really walk yiu through the process. **What do you dislike about Handbid?** Not much of anything we don't like. We are excited to find out some New ways to work with them. **Recommendations to others considering Handbid:** It streamlines the auction process. If you are a small organization like we are with a large event, it makes event day a lot less stressful. **What problems is Handbid solving and how is that benefiting you?** Ease of registering, collecting, and checking out the silent auction. **Official Response from Melissa Glissmeyer:** > Great to hear Handbid helped make your event less stressful! That is our goal. While we do have many auction management features on our smartphone app, we would love to hear your specific feedback on what we could improve. Thanks for using Handbid to power your event; we look forward to hosting your silent auction again next year! ### 18. Handbid knoCksnit out of the park for my annual event **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Handbid?** There is so much to like. From the easy check in of guests, to the check out and reconciliation of purchases but the #1 thing is it make us look professional. **What do you dislike about Handbid?** I've been a customer of Handbids for over 3 years. They are always improving the platform. So it's hard to say what I don't like at this time. **What problems is Handbid solving and how is that benefiting you?** Using Handbid for my second annual best wa seventh smoother than the first. Their upgrade to mimic my organization's colors on their app was genius. Kept or message consistent. ### 19. GHS Third year was more challenging **Rating:** 3.5/5.0 stars **Reviewed by:** Elaine M. | Volunteer auction co-chair/HandBid Queen, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Handbid?** We like the reporting and the item templates **What do you dislike about Handbid?** Google address lookup was an intensely frustrating and on-going problem for our potential ticket purchasers and registered bidders. We have no idea how many people didn't continue to pursue browsing/ticket purchases because it was so difficult. It was very hard on the staff to try to troubleshoot, make purchases from the back end and not introduce errors when purchasing tickets for others. Exhausting and time consuming and potential loss of income. **Recommendations to others considering Handbid:** Aside from the Google Address lookup and a Caribbean cell provider blocking password reset requests, new users probably found it easier to register than those who had accounts they tried to reactivate from the two prior years. We also had people register without buying tickets but show up to the event thinking they had purchased tickets. We also had some phones at the event get stuck in a category and couldn't get back to the rest of the categories without closing the app and going back in. Prevented some bid placement and standup scholarship bids. Not convenient for some of our elderly, low tech benefactors. Our hybrid livestream event with Virtual Asststant was great last year, but This year was far more glitchy than the last two years. If the school stays with Handbid next year, we will probably not do the live stream. Last minute equipment change led to very poor and slow transmission quality. No bids generated through livestream participation. Want to continue with Handbid but the next administration will probably streamline. Reporting is great. Support was helpful but couldn't solve all of our challenges. Great program if all going smoothly! **What problems is Handbid solving and how is that benefiting you?** Handbid is planning to have the next update include an option to disable the Google address lookup based on our issues with many non-standard addresses. Note that our benefactors have addresses from all over the country that were affected. This was not limited to St John, USVI addresses. Fix us too late to help us this year. **Official Response from Melissa Glissmeyer:** > Thank you for your review, Elaine. We are glad to hear that you enjoy our reporting and item templates. Touche on the Google address lookup issues. Our goal was to improve the quality of addresses captured from registered users. However, we quickly realized (too late in your case) that Google does not have the best coverage for addresses in the US Virgin Islands. We have since corrected this process so that users can either opt to use Google address lookup or enter their address manually. Now that this solution is in place, we are confident your users will not have issues adding their addresses in the future. Also, as you mention, Hybrid events can be tricky if you do not have adequate internet where you are generating your livestream. We appreciate your business over the years and our team is committed to making your next event even better! ### 20. Easy to Use Auction Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Handbid?** Ease of use internally and externally. It was very easy to upload items. In our previous software, the items had to be uploaded more than once and on more than one platform. It was also a good experience for our guests - the mobile view was high quality and easy to use. **What do you dislike about Handbid?** *donation increment amounts - We would have preferred to be able to also add those to the mobile auction and change the way the increments were. *reports -The CVS reports were done well and had the information that we needed, but the PDF reports were too long (took up too many pages). We would prefer to have a detailed report showing all bidder purchases but not taking one page per bidder. *deposit after - It took longer to process the deposit from Handbid after the event than we would have liked. The email response from Handbid after they sent the settlement report was signed took close to two weeks. **What problems is Handbid solving and how is that benefiting you?** *More cost-effective solution than with previous vendors *Ease of use internally for adding items and people *Ease of use for bidders ### 21. Handbid is easy to use and customer service is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather J. | Teacher/Auction Co-chair, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Handbid?** The customer service is top notch, and the Handbid auction program is user friendly. **What do you dislike about Handbid?** Some of the fields could be described better. I feel like Handbid has so much to offer, and I have only used it on a minimal basis, instead of taking advantage of the opportunities it has to help our auction. **Recommendations to others considering Handbid:** Handbid is a great price for excellent service. The staff makes you feel like you are a part of the Handbid family. Our bidders for our auction enjoy using Handbid as our online auction supplier. I have used Handbid for 6 years and would recommend Handbid to anyone. Great company with great people. **What problems is Handbid solving and how is that benefiting you?** We are a small Catholic school in central Illinois, and I feel Handbid allows us to reach further then our own community. Grandparents and friends from different states have been invited to bid on items for our auction from people in our school community. The benefits I have realized from using Handbid for the last 6 years is that it is: customer friendly, user friendly, reasonably priced, great customer service, and perfect to serve our needs. **Official Response from Melissa Glissmeyer:** > Thanks Heather! We will share your compliments with our Client Services team. Thanks for being a longstanding Handbid client. ### 22. Nothing to write home about **Rating:** 3.5/5.0 stars **Reviewed by:** Genna R. | Development Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Handbid?** Handbid was very userfriendly. We loved the push notification that it used. We also had customer service phone support which was very nice! **What do you dislike about Handbid?** It was a little too expensive for us. We are a small non-profit and don't have almost $800 for one event. **What problems is Handbid solving and how is that benefiting you?** Handbid was able to give us a mobile bidding platform for our auction! **Official Response from Kristen Wheeler:** > Thanks for taking the time to leave us this review, Genna. We wish you all the success for your future events and hope for the chance to continue to earn your business! ### 23. Smooth but Slightly Complicated **Rating:** 3.5/5.0 stars **Reviewed by:** Delainey T. | Athletic Advancement Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Handbid?** I love the live chat feature! It was so nice to be able to interact with real people that know the software in and out. They were always happy to help with any questions I had, no matter how dumb I thought the questions may be! **What do you dislike about Handbid?** The app seems outdated and hard to navigate. Our donors did not like to switch from our last service, and we had quite a bit of issues keeping bidders logged into their bidding account **Recommendations to others considering Handbid:** Interact with the customer service when you have trouble and join the live auction talks! **What problems is Handbid solving and how is that benefiting you?** We are able to involve people from all over the country to help raise funds. Especially with the pandemic, it's great to be able to connect to those that cannot join in person. ### 24. Easy set up, great bidder experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela W. | E, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Handbid?** It was my first time planning an auction, and Handbid made it so easy to set up all of the items and the presentation looked great. So many bidders gave me great feedback about how easy it was and how professional it all felt. We made more than double the amount of $ I was expecting, and I know if the app was hard, then that would not have been possible. We've already scheduled our next auction and we'll be using it again. I also loved how it manages ticket sales all in one place! **What do you dislike about Handbid?** I can't think of anything negative. It had a learning curve like anything new, but their Help content is excellent and I figured it all out easy enough! **What problems is Handbid solving and how is that benefiting you?** It helped me run both silent and love auctions at the same time, enabled ticket sales and handled all transactions. It was so easy having it all in one place **Official Response from Melissa Glissmeyer:** > Thanks for the great review! Congratulations on such a successful event and silent auction, especially for your first time. We will pass this along to our support team that you had a great experience with them as well. We look forward to powering your next event with our recent software upgrades! ### 25. Exceptional Customer Care, Great Price & a Good Product with lots of Potential (Event 50 Days Out) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Handbid?** Customer Care has been the highlight so far! We also love that they do not charge a % of fundraising revenue. No nickel/diming, just a low flat rate +CC Fees. **What do you dislike about Handbid?** Confusing and lackluster sponsorship app/webpage support. Everything feels like a workaround, and main page sponsor logos are limited to a ridiculous 180x150 pixel ratio. We are still having success selling sponsorships, but it has been the largest headache, and a section we do believe needs more work. GOOD NEWS their customer care team has been wonderful at accepting input and looking into possible future updates. They have also been trying to help us BUT - it has been the most disappointing aspect so far. **Recommendations to others considering Handbid:** Visit their weekly auction talk on YouTube or Facebook. **What problems is Handbid solving and how is that benefiting you?** Easy QR Code or Text to Register has been wonderful! I was just at a luncheon yesterday, and being able to tell someone getting information is as easy as texting "Raising-Hope" to 99192 - amazing! ### 26. Great price point, easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Chelsea M. | Special Events Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Handbid?** The price point for the software is terrific. I've also received fantastic customer support from account managers. **What do you dislike about Handbid?** This relatively simple platform is best used for silent auctions and selling event tickets. The virtual event functionality is fairly limited, but we received tremendous support from our account manager and made it work. Our on-site support has varied greatly depending on who they send. We now request our favorite staffer for all of our events, and they go very well. **Recommendations to others considering Handbid:** Make sure you have a clear understanding of all of your ticketing and event needs. There are many things Handbid doesn't explicitly provide but can provide workarounds for if needed, but that needs to be communicated well before your event/auction. **What problems is Handbid solving and how is that benefiting you?** We use Handbid for our day-of event needs; checking attendees in, tracking donations, raffle tickets, the paddle raise, and attendee check-out. **Official Response from Melissa Glissmeyer:** > Hi Chelsea, thanks for your review. We are thrilled that you received great support both before and at your event. Our team is always eager to help our charity partners prepare for an amazing event. As you suggest, it is always good to work through your event plans (especially ticketing and check-in) with our team beforehand to make sure things will run smoothly. There are so many variations to how events are run and it is nice that platforms like Handbid can be molded (in most cases) to fit your process. ### 27. Fantastic support and platform for our school auction **Rating:** 5.0/5.0 stars **Reviewed by:** Lara D. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Handbid?** The staff. They were always quick to assist. Auction Talk is such a helpful feature too! **What do you dislike about Handbid?** Nothing in particular to mention. I don't think anything is missing from this product for our purposes. **What problems is Handbid solving and how is that benefiting you?** Ease of use for managing our school auction. 100% of our attendees logged into the Handbid app prior to our event; check out was such a breeze. ### 28. Come for the software, stay for the customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Nick D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2020 **What do you like best about Handbid?** As a small school with limited IT resources, we were hesitant to use an e-bidding app for our yearly Gala. Very hesitant. The team at Handbid gave us everything we needed to get started and get confident about this big step we were taking. In the end we had a successful Gala and auction, and we couldn't be happier that we "stayed the course" with Handbid. **What do you dislike about Handbid?** delay in payment once auction is complete **What problems is Handbid solving and how is that benefiting you?** We wanted to allow people NOT attending the Gala to bid on auction items, and Handbid solved that for us. It grew the bidding pool considerably, and also allowed us to extend the hours of bidding (we opened the auction the *morning* of the Gala). **Official Response from Melissa Glissmeyer:** > Glad to hear our service team helped you have a successful auction! Our mobile bidding capabilities let everyone easily participate in the room or remotely in order to have the best experience with your event. While we do use Stripe for our payment processor, we recommend checking with your Account Manager to evaluate your account to expedite payments. Thank you for your feedback and we look forward to powering your next auction. ### 29. Pleased with our Silent Auction **Rating:** 5.0/5.0 stars **Reviewed by:** Janna W. | Events & Communication Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2021 **What do you like best about Handbid?** Project 1.27 has been using Handbid for several years at the annual gala, but this was my first year coordinating the event. Our Silent Auction looked great on Handbid! The app looks professional and makes things easy to navigate. Photos were eye catching, link was easy to share, and item QR codes (which we used on every table poster) really helped our bidders easily find items. Bidding went smoothly, and we sold every single item in our auction! **What do you dislike about Handbid?** Be aware that as a new Handbid organizer, the software learning curve will take some time, so give yourself plenty of it. There are a lot of moving parts. You'll want to plan extra time to watch the tutorials and videos. Book a coaching call. And definitely use the chat feature for questions. Don't try to figure it all out on your own, especially if you're under event deadlines (which we all are). **What problems is Handbid solving and how is that benefiting you?** Having software that lets us track progress, easily list (or delete items), and keep great track of our bidders and revenue were just a few of problems Handbid helped us with. I had to follow up with a couple of off-site bidders after the event, and they were easy to contact thanks to the contact info they provided in Handbid. **Official Response from Melissa Glissmeyer:** > Thanks for the great review, Janna! Glad to hear your auction was a success with you and your bidders. Great point about booking a coaching call-our Coaches are very helpful and knowledgeable in events and Handbid. Thanks for being a great client and we look forward to powering future events with you and your team! ### 30. Good value for price **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda B. | Marketing and Development Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Handbid?** The price was the best for the amount of customization we could do. **What do you dislike about Handbid?** 1) It wasn't as user-friendly from the backend as I expected it to be. I also paid for the package where we could customize the site more but still didn't have as much customization as I expected or wanted. 2) I could not 'preview' my landing page while designing it. For example, the head images required Handbid staff to change them b/c I couldn't change them on my own so there wasn't a way to view how it looked and then make revisions on my own for certain areas. The header image was particularly frustrating. It would have been easier if I could have changed those header images on my own and been able to preview it while creating it. **What problems is Handbid solving and how is that benefiting you?** I needed an affordable auction software that would be easy to use for donors. ### 31. User friendly AND great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Melinda G. | Secretary of the board of Loudoun Cares, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Handbid?** HandBid training was superb, but so was their availability to queries on exactly what features we wanted to employ. We were working with a team with varying degrees of digital knowledge and the customer service team was always patient and timely with their responses to our questions. A dream to set up; the import system worked like a charm. **What do you dislike about Handbid?** We hit a glitch in using our own YouTube page to webcast our auction -- they just took FOREVER to clear our site for bidding -- but here again HandBid stepped in at the last minute and let us use their link to which we referred people from our own site. Not ideal, but it worked! **Recommendations to others considering Handbid:** You may find other remote bidding systems that are "cheaper," but none that match your desired feature set, flexibility and customer service as well as HandBid. And I think we've seen them all! **What problems is Handbid solving and how is that benefiting you?** We are raising money for a non profit, reaching a larger audience in a user friendly way. The system during Covid allowed us to hold our second auction without people in the room and we sold $20,000 in artwork! **Official Response from Melissa Glissmeyer:** > We are so happy to hear about your wonderful experience with Handbid! I'll pass along your kind comments to the Client Services team. Yes-YouTube can be tricky, lots of strange hoops to pass through. Congratulations on a successful event and we can't wait to power your next fundraiser! Be sure to ask our team about ways to earn referral credit for your future event too! ### 32. Overall decent platform **Rating:** 3.5/5.0 stars **Reviewed by:** Maya K. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Handbid?** Fairly responsive to requests for help. Unfortunately, they did not pick up the phone during my event when I was panicking because I couldn't check people out, but overall they were pretty good about getting back to me with answers to my questions. I think their auction item site is decent. I recently used one where the photos of the items were so small the bidders could barely see the items they were bidding on. **What do you dislike about Handbid?** It's not super intuitive in a lot of ways. For example, trying to check people out was a multi-step process when it should have been easier. **What problems is Handbid solving and how is that benefiting you?** Raising money for our nonprofit. **Official Response from Melissa Glissmeyer:** > Thanks for your feedback, Maya. We take Customer Service and event experience very seriously, and I'm glad to hear we were able to quickly get back to you about your event-night questions. We also think our photo display on the website and app is generously sized! We'd love to hear your suggestions on check-out. We are always looking to improve the Auction Manager and User experience as we come out with quarterly updates. Please send us your feedback to service@handbid.com and we can add this to our weekly product meeting. Thanks for using Handbid and we look forward to powering your next fundraiser! ### 33. Handbid is AMAZING!!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlyn M. | Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Handbid?** We can not say enough great things about Hasndbid. From its functionality to the customer service. We have experienced nothing but great results and incredible help from the Handbid team. We are constantly raving about how much we love Handbid in our office. **What do you dislike about Handbid?** Nothing - everything Handbid offers is excellent, and they are constantly improving!!! **Recommendations to others considering Handbid:** Use Auction Talk as a resource to become a pro with using the back end. It is helpful and allows you to interact with the Handbid staff in real-time to get the help you need. **What problems is Handbid solving and how is that benefiting you?** Handbid allows registration to be so simple and easy for our fundraising events. The back end and setup are straightforward, and the team is always ready and eager to help in times of need. **Official Response from Melissa Glissmeyer:** > Thank you for your kind words, Ashlyn! We are so glad to hear you and your team love Handbid for your events. Be sure to ask our team about ways to earn referral discounts for your next event too. I love Auction Talk! Great way to get free Handbid training with the experts. Thanks again and we look forward to powering your next fundraiser. ### 34. First Time User - Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Handbid?** Handbid was easy to use and the support team was very helpful. **What do you dislike about Handbid?** I didn't realize that I needed to set the system to automatically end the auction. Unfortunately, some bids came in after the official close of the auction which created some confusion. **What problems is Handbid solving and how is that benefiting you?** We are a cancer care charity that has been impacted by the pandemic. Donations were down. This was a new & fun way for people to participate remotely and support our fundraising efforts. ### 35. Don't have an online auction without Handbid.................. **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen E. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Handbid?** Very easy to manipulate and create. Very easy for those not very "tech savvy"... **What do you dislike about Handbid?** There was nothing we disliked, all was great. **Recommendations to others considering Handbid:** Use the resources, reach out, take the zoom classes. **What problems is Handbid solving and how is that benefiting you?** Nothing auction ended and was very successful. **Official Response from Melissa Glissmeyer:** > Wow! What a lovely review, Colleen. Thank you for using Handbid to power your event. Glad to hear we made it easy for your not-tech-savvy folks. I will pass this along to our team that you had such an easy time creating and running your auction on Handbid. Thank you! ### 36. First Time Handbid User **Rating:** 4.0/5.0 stars **Reviewed by:** YWCA L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Handbid?** The ability to support our nonprofit through a user friendly system AND make money for our organization is great! Although our auction looked different than in past years with no in person auction, the silent auction and other features allowed us to make the best of the situation and still bring in a similar amount as past years. Having access to numerous supporting FAQs and quick responses from Handbid staff made the learning curve that much easier. **What do you dislike about Handbid?** The pain point I had was uploading all our item list for the first time from the spreadsheet we created (duplicating some items if I uploaded the document twice to capture changes to the spreadsheet) and uploading all the item pictures seemed very tedious when we had 350+ items regardless of dragging images to the upload tool or searching for each image and uploading one at a time. If the location of my images were set as default, I would have saved a lot of time. Once I got the hang of it though, I know that the next time I use it it will be much easier. **What problems is Handbid solving and how is that benefiting you?** The biggest problem we solved was allowing access to the auction to everyone online due to COVID-19 restrictions. This allowed individuals from outside of the city to attend our auction virtually this year and added a level of accessibility to donate to a great cause. **Official Response from Melissa Glissmeyer:** > Thanks, Mitchell! We are happy to hear your organization was able to host a fundraiser this year using our easy software. Thanks for your feedback on images, our developers are working on a way to make this easier for Auction Managers. We can see how having 350+ items is a lot to manage, luckily we can support all of your items and images all in one place! Thanks again and we are excited to help you with your future events. ### 37. Highly recommend Handbid **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Handbid?** The best part of using Handbid is the one on one help we have received with our package and the quick and thorough responses we get. **What do you dislike about Handbid?** Learning all of the ways you can use the platform! **Recommendations to others considering Handbid:** Pay the small additional money for customized support and use the platform for as much as possible. It is a great tool. **What problems is Handbid solving and how is that benefiting you?** We needed a platform that would allow us to sell tickets, do an auction, and provide ways for donors to give. **Official Response from Melissa Glissmeyer:** > Thank you for such a positive review! We will let our service team know how grateful you were for their help. We understand that there are many different ways to use Handbid; we are glad you found the right tools that worked for your event and received quality support! Thanks again and we look forward to powering your auction again next year. ### 38. Great Staff & Amazing Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Hayley A. | Event Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Handbid?** I like that Handbid can be used anywhere; if you're holding a virtual event, people can join from home or work! You're able to upload photos and packages in mass quantities, so there's no need to enter one package after another. Also, there's a great feature that allows you to "check-in" guests if you want your event to be exclusive. **What do you dislike about Handbid?** There are some nuances to photos, and each one has to be 800x600 to upload. Handbid will help you mass upload photos if you pay for an account manager, but if you're doing it alone, be prepared to resize all your images. **Recommendations to others considering Handbid:** Pay for the auction manager at least your first go-around, I think it's helpful to have them for any questions you might have. **What problems is Handbid solving and how is that benefiting you?** We've problem solved how to have a virtual auction! The payout has been even more remarkable than in-person events. **Official Response from Melissa Glissmeyer:** > Thanks for the great review, Hayley! We are so happy to hear your virtual auction was a success! We have taken your feedback on resizing images and our developers are working on a faster way for people to upload photos to Handbid. Thanks again for the Auction Manager shoutout! We look forward to more events with you and your team. ### 39. Excellent platform and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Handbid?** The assistance with setup helped get our site under construction. The training and web discussions helped us learn how to use the software. Our parents viewed it as easy. **What do you dislike about Handbid?** We would like to have a more effortless transfer of item descriptions between the test and live sites. We did not use the $200 Chat feature very effectively with my bidders. This did not benefit us enough for the cost of the add-on. The CHAT assistant for our dashboard and auctions were very helpful. The Wednesday talks on YouTube were great as well. **Recommendations to others considering Handbid:** Give it a try. We did and will keep using it in our annual auctions. **What problems is Handbid solving and how is that benefiting you?** We used the Appeals to sell gift cards at full value. This method was a benefit to our large number of auction items. ### 40. I am Chairman of our congregation who used Handbid for our fundraiser **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Handbid?** It was an easy app to use that allowed us to present our event to the congregtion. We used almost all of the tools that came with the app. We used the event process **What do you dislike about Handbid?** Nothing that I can think of. Once we figured out how to input information it was easy to use **Recommendations to others considering Handbid:** If you want an easy way to communicate your message to people within your group, this is an excellent product **What problems is Handbid solving and how is that benefiting you?** Handbid allowed us to raise money for improvements we made t o our school. The ability to show before and after pictures was very helpful **Official Response from Melissa Glissmeyer:** > Thank you for a lovely review! We love to hear that you raised lots of money for your school improvements through Handbid. Glad that the before/after pictures helped get your message across. We look forward to powering your event next year! ### 41. Exceeded Expectations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Handbid?** Handbid platform is so well-organized! Many helpful features and enhancements. I hosted an art auction at our school during covid19 and having a "paperless" super streamlined, and attractive app like Handbid was such a great find. Cataloging the art was so easy - and it looked really nice when it was presented in final form. I appreciated how user-friendly the app was too. Oh, and having a URL available to guests off-site was a big plus. I absolutely appreciated having a Handbid "auction expert and coach" available to educate and train me. Working with someone knowledgeable in the business of events and not-for-profits was such an added benefit. **What do you dislike about Handbid?** There was nothing I didn't like. If I had to find one thing to critizice it might be the additional 3.3% processing fee to use the Puzzle feature on Handbid but I understand how this falls outside Handbid control vis a vis Stripe. **What problems is Handbid solving and how is that benefiting you?** The success of our event can be attributed mainly to Handbid; guests loved how interactive the app was at our recent art show. I loved how streamlined it is (in a shop of "1" responsible for an event during covid19), and managing the checkout process was a dream! Artists we solicited for donated items were equally pleased to hear that we were using a feature that would make their artwork "look" and "present" well to the community. **Official Response from Melissa Glissmeyer:** > Thank you for this wonderful review! We are glad to hear Handbid was a better option than paper and it was accessible to all of your donors during COVID. We love to hear your checkout was a dream too! That was one of the many reasons Handbid started, was to help minimize your checkout lines and we are happy to hear this was enjoyable for you. As far as the processing fees, those are standard credit card fees from using Stripe (3.5% + .30 / transaction) and luckily we have included Puzzle in our Basic and above software packages. For more info on Puzzle, please reach out to your sales representative. Thanks again and we look forward to hosting your next fundraiser in the future! ### 42. Handbid is an easy to use app for fundraising auctions that helps streamline event recordkeeping! **Rating:** 4.0/5.0 stars **Reviewed by:** Jill G. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Handbid?** Ease of use for donors. The app was very good for most every donor. **What do you dislike about Handbid?** Table and bid number assigning function could be better. **What problems is Handbid solving and how is that benefiting you?** Automating the back-end accounting of our fundraising event and use during the silent auction. **Official Response from Melissa Glissmeyer:** > Thank you for your feedback, Jill. We are glad to hear from your donors that Handbid was easy to use! While you can assign guests to tables quickly and easily, we realize that some events have a unique process by which they want to pre-assign tables and paddle numbers. We love working with our clients in advance to ensure their registration and check-in procedures run as smoothly as possible. It is always our recommendation that our customers reach out in advance to walk through this process with us. ### 43. Handbid is a great addition to our fundraising toolkit. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Handbid?** Ease of us. Ability to expand our auction time frame and access for our employees to bid. **What do you dislike about Handbid?** There were some issue with uploading pictures. **Recommendations to others considering Handbid:** Make sure you are prepared to train everyone who will be adding auction items and managing bidders in the product. **What problems is Handbid solving and how is that benefiting you?** Handbid allowed us to take our annual auction during our employee giving campaign virtual in this year of COVID-19 concerns. As a healthcare provider keeping our employees safe has been of utmost importance. **Official Response from Melissa Glissmeyer:** > Thanks for a lovely review, Brent! Happy to hear we could help you take your fundraising virtual in 2020. We will pass along your feedback about uploading pictures to our software development team. Cheers to happy fundraising in 2021-thanks again! ### 44. Great Job! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Handbid?** I appreciated the available online tools **What do you dislike about Handbid?** Set up of our event was somewhat time consuming **Recommendations to others considering Handbid:** The Handbid team comes up with some great suggestions on how to run a successful auction. **What problems is Handbid solving and how is that benefiting you?** A great benefit was that all of our auction items sold, and we had our virtual program as well as our auction all on one site. **Official Response from Melissa Glissmeyer:** > Thank you for your wonderful review! Glad to hear you enjoyed our online tools and suggestions. Congratulations on selling all of your auction items! Love to hear that you successfully ran a hybrid event on Handbid. If you have any suggestions on how we could make setup easier for you in the future, please let your Handbid Account Manager know or submit your request to service@handbid.com as we take our client's feedback very seriously and come out with software updates regularly. Thanks again and we look forward to powering your next fundraiser. ### 45. Nonprofit Online Auction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Handbid?** Handbid allows for a seamless setup and is easy to use for all ages. **What do you dislike about Handbid?** I would enjoy a complimentary live training session without paying an additional cost. **Recommendations to others considering Handbid:** Try and negotiate a complimentary live training to save time. **What problems is Handbid solving and how is that benefiting you?** Handbid allowed for a nonprofit to conduct an online auction. Handbid was key to our fundraising. **Official Response from Melissa Glissmeyer:** > Thank you for your positive review! Glad to hear we were key to your fundraising efforts this year and all of your donors found it easy to use. I like your idea of a complimentary live training session, however, did you know we do this every Wednesday at 11AM MT on our YouTube channel? Our Handbid Service team answers your questions live every week! It's a full hour of uninterrupted time where you can get all of your Handbid questions answered as well as hear other questions that different groups have. If you are wanting something else, please email your Account Manager or service@handbid.com and we can help you with a live training session that fits your needs. Thanks again for using Handbid and we look forward to powering your next fundraiser! ### 46. Handbid Review **Rating:** 4.0/5.0 stars **Reviewed by:** Michael B. **Reviewed Date:** December 28, 2020 **Official Response from Melissa Glissmeyer:** > Hi Michael, thank you so much for your video review! Glad to hear you were able to do this all by yourself and it was easy for you to use. We will take your feedback to our software team about pushing the live video onto your desktop, thank you! We would love to share this on our site, if that's ok with you, and you can also get a $100 credit for your next fundraiser if you refer another organization to Handbid! Thanks again and we appreciate you taking the time to review our software. ### 47. Quality Product, Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Handbid?** The manager side and customer side are both easy to learn and work well. Their staff is always quick to answer any questions or troubleshoot anything that might come up. **What do you dislike about Handbid?** There are some tiny things I had to get used like the way the site crops pictures, that can be a little frustrating. After a few years of using the site I've gotten used to it. **What problems is Handbid solving and how is that benefiting you?** Handbid has made it easy for us to include bidders outside of our area or those who can't attend our auction in person. **Official Response from Melissa Glissmeyer:** > Thanks for being a long-time user of Handbid! Love to hear that it's still easy for you and your guests to navigate the system. I'll pass your nice comments on to our Client Services team. We look forward to powering your next event! ### 48. Great Tool and Partner **Rating:** 4.0/5.0 stars **Reviewed by:** Lindsay C. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Handbid?** The receipting to donors was super easy and incorporated the FMV information manually. It was also nice that we could send reminder to all users. **What do you dislike about Handbid?** It did not integrate with our Salesforce database so we had to do a bulk upload of all the gifts. **What problems is Handbid solving and how is that benefiting you?** No problems. The benefits was a successful event that exceeded our revenue goals! It was great having someone online with us for any troubleshooting the night of the event so there was little to no stress. **Official Response from Melissa Glissmeyer:** > We are so pleased to hear we help you exceed your revenue goals for this event! Thanks for letting us know about integrating with Salesforce; we are looking into this. Glad our bulk uploader was able to help you easily upload your items. Thanks for using Handbid and we look forward to powering your next event! ### 49. If Handbid's product doesn't convince you, the customer service will - amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Nick D. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Handbid?** The Handbid package has everything. It's a matter of learning all of its capabilities, which are extensive. What I like BEST though is the customer service, both at the Sales level and the Tech Support level. We were against tight deadlines and Handbid's team *made sure* we succeeded. **What do you dislike about Handbid?** I would say the intricacies of the product take time to get used to, but I guess overall that's a positive because of all the options. Just takes time to learn them all. Good amount of videos, doc and FAQs. **Recommendations to others considering Handbid:** We evaluated 3 other platforms and chose Handbid because of its completeness. We had complete confidence it could do what we needed, and it did. We were pleasantly surprised by the high level of customer service and tech support. There's a strong level of dedication to their customers' success. We never felt less than a big, important customer when in fact we're just a small school in NJ -- don't tell Handbid ;-) **What problems is Handbid solving and how is that benefiting you?** We use Handbid to raise funds for our school. It's all the more important in this time of pandemic because many of our traditional in-person fundraisers have been cancelled. Using Handbid, we were able to still "virtualize" and hold fundraisers that we wouldn't otherwise be able to do in person. **Official Response from Melissa Glissmeyer:** > Nick, Thank you for such a great review! We are so happy to hear our Client Services team and Sales team were helpful and helped you succeed in your event. I'll be sure to pass this on to our team to let them know how happy you were and that the Handbid Knowledge Base was useful to you to create your auction. Congratulations on fundraising virtually in 2020, you did it! ### 50. Handbid use at a state university **Rating:** 5.0/5.0 stars **Reviewed by:** Angela S. | Event Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Handbid?** I really like the price point, I can't find any other product that does what Handbid does for a fraction of the price. It is also really easy to use. I can set up the event and hand ipads to students and they can figure it out on their own in a matter of minutes. It has a very "facebook" like feel that it is intuitive and easy to use. They have added new interactive features that make livestreaming an event really easy since Covid **What do you dislike about Handbid?** I would really like to see the "event" side of registration more robust, needing to purchase guest tickets and adding customization fields like dietary restrictions or tshirt sizes would be great. I am excited to see how this links to social media but it just isn't there quite yet. **Recommendations to others considering Handbid:** There is nothing on the market that can do auctions, raise the paddle and other appeals as easily as handbid, it is easy to use, easy to run and above all cheap enough to not eat into your profit margin! **What problems is Handbid solving and how is that benefiting you?** I love the ease of payment at guest check out, if their card is one file we just hit "pay" and we are all done. I also like that I can print receipts or send invoices anytime throughout the life cycle of the event. I also like that when a donor comes up to me at the end of an event and wants to round up their total or just donate X amount of money I can make those changes on the fly. ## Handbid Discussions - [Does anyone else think that customer service is outstanding?](https://www.g2.com/discussions/37145-does-anyone-else-think-that-customer-service-is-outstanding) - 1 comment, 2 upvotes - [Equipment Rentals](https://www.g2.com/discussions/equipment-rentals) - 1 comment, 1 upvote - [Do you have onsite support available for our event?](https://www.g2.com/discussions/event-staff-and-onsite-support) - 1 comment, 1 upvote - [Do you offer multi-year discounts?](https://www.g2.com/discussions/multi-year-discounts) - 1 comment, 1 upvote - [Do my guest or bidders need a smartphone?](https://www.g2.com/discussions/ways-to-bid) - 1 comment, 1 upvote - [View Handbid pricing details and edition comparison](https://www.g2.com/products/handbid/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+02%3A14%3A45+-0500&secure%5Bsession_id%5D=de814c45-e737-4177-b136-ac8da852c6c8&secure%5Btoken%5D=c4225834bb032a78a5c7c22a6ddc43ee48510453c80e64bd0783c32c5b2c84ac&format=llm_user) ## Handbid Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Auctioneering** - Auction Listings - Bidding Window - Auction Type - Ticketing - Mobile Bidding - Fundraising **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **User Interface** - Bidder Profiles - Sorting - Bid Alerts **Marketing** - Email Marketing - Direct Mail Tools **Administration** - Bid Confirmation - Payment Processing - Reporting ## Top Handbid Alternatives - [Bonterra OneCause](https://www.g2.com/products/bonterra-onecause/reviews) - 4.7/5.0 (509 reviews) - [GiveSmart](https://www.g2.com/products/givesmart/reviews) - 4.5/5.0 (156 reviews) - [Silent Auction Pro](https://www.g2.com/products/silent-auction-pro/reviews) - 4.9/5.0 (110 reviews)