--- title: Halo Service Desk Reviews meta\_title: 'Halo Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how Halo Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 17 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Halo Service Desk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Halo Service Desk but has limited features. Are you part of the Halo Service Desk team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited IT service desk solution. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, dashboard reporting and self-service portal. * * * Seller [Halo Service Solutions](https://www.g2.com/sellers/halo-service-solutions) Discussions [Halo Service Desk Community](https://www.g2.com/products/halo-service-desk/discuss) Languages Supported German, English, French, Italian, Dutch, Polish, Spanish, Swedish Overview by Finlay Brown Show More ## Pricing Pricing provided by Halo Service Desk. ### All-inclusive service desk software Starting at $55.00 [ View More Pricing Information ](https://www.g2.com/products/halo-service-desk/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,347) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/halo-service-desk/competitors/alternatives) ## User Insights Average based on 17 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ![German S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "German S.") GS German S. Soporte técnico Small-Business (50 or fewer emp.) 11/1/2019 "With NetHelpDesk I have improved my incident response time" 4.5/5 What do you like best about Halo Service Desk? NetHelpDesk is cloud based, so the website is completely fresh and with a very smooth synchronization. The user interface is easy to use and configuring it is very simple, so you can customize it to your liking. Another feature that I really like is that it is possible to integrate other applications using its API and automate certain tasks in our organization. Review collected by and hosted on G2.com. What do you dislike about Halo Service Desk? The documentation found on the website is from previous versions and differs from the latest version. Recently I wanted to carry out a configuration with the help of the user manual, but I could not find the options because the document is outdated. Similarly, his support team helped me solve the setback. Review collected by and hosted on G2.com. Recommendations to others considering Halo Service Desk: This software will help you automate different tasks that you carry out in your organization. NetHelpDesk is good at interface, ticket management and reporting. I recommend it. Review collected by and hosted on G2.com. What problems is Halo Service Desk solving and how is that benefiting you? With NetHelpDesk I can attend the issue of incidents by the different areas of my work, and at the end of the month I can generate a report that measures my productivity in terms of troubleshooting. I can also generate reports on customer satisfaction, which are of great help to improve our support service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sebastian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastian S.") SS Sebastian S. Asistente de Sistemas Mid-Market (51-1000 emp.) 12/14/2019 "A help desk solution with very useful components" 4/5 What do you like best about Halo Service Desk? What I like most about NetHelpDesk is that their installation, configuration and implementation are really easy to carry out, especially because they have a customer service that answers any question. As for the portal, it has an innovative and simple design, ideal for answering tickets in the shortest possible time. Another feature that I like is that every time a ticket is created the notification system sends an email indicating the ticket number with date and time. I also like that you provide analysis tools to monitor the work that agents do. Review collected by and hosted on G2.com. What do you dislike about Halo Service Desk? The only feature I consider is a disadvantage for NetHelpDesk is its price, since its business plans can only be hired per month and not annually. Review collected by and hosted on G2.com. Recommendations to others considering Halo Service Desk: I highly recommend buying NetHelpDesk. If it is true that it has a high price, but in terms of feature and support, it has many options that can be of great help to your company. Review collected by and hosted on G2.com. What problems is Halo Service Desk solving and how is that benefiting you? NetHelpDesk has chat and email functions that are essential to carry out the resolution of an inconvenience to our clients, since chat communication is live and the problem can be solved in less time than by email. Additionally, this software helps us rate our performance through its analysis and reporting tools. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Samuel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel G.") SG Samuel G. Arquitecto de datos Enterprise (\> 1000 emp.) 9/4/2019 "A tool for IT management with many features" 4/5 What do you like best about Halo Service Desk? NetHelpDesk is an excellent alert service, to assign to each support area in your organization. Among its best features, I can highlight your own domain and notification automation, for simple or specific tasks allowing you to organize the workflow. It also has an excellent analysis tool to review each ticket in question. Review collected by and hosted on G2.com. What do you dislike about Halo Service Desk? Sometimes the incidents that were resolved in the previous year disappear and the customer support service is not explained because it does not appear in the search results, so we now make frequent backups to avoid the loss of tickets that can cause us problems after. Review collected by and hosted on G2.com. Recommendations to others considering Halo Service Desk: I recommend using this application to provide a better help desk service in all support departments in your organization. You can buy it for a good price and its different functionality options will fascinate you. Review collected by and hosted on G2.com. What problems is Halo Service Desk solving and how is that benefiting you? Before using NetHelpDesk, managing the requests or incidents that are generated in my work was really complicated. This application orders and classifies according to priority the type of incident that the client sends, in addition to being able to automatically assign it to the department in charge to receive a quick response. It has also been beneficial to be able to automate some tasks to cover personnel that we do not have in a specific area. Review collected by and hosted on G2.com. Show More 9/23/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 5/22/2020 "We are using Halo for 6 years now. We are watching how it is changing, it's moving right direction." 5/5 What do you like best about Halo Service Desk? The Halo has a lot of options to be fit to our needs. It's also has a best support team. Review collected by and hosted on G2.com. What do you dislike about Halo Service Desk? It's difficult to point any dislikies, whe we switched to web version for our technicians it became even more easy to use. Review collected by and hosted on G2.com. What problems is Halo Service Desk solving and how is that benefiting you? We are service provider, we have all our customers tickets managed by Halo. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NA Niklas A. CEO Small-Business (50 or fewer emp.) 2/5/2020 "PSA tool that is easy to use" 5/5 What do you like best about Halo Service Desk? Compared to our previous PSA system NetHelpDesk is a lot easier to customise after our needs. The user interface is easy and quick to work with and our technicians are very happy that we swapped our PSA to NetHelpDesk. Review collected by and hosted on G2.com. What do you dislike about Halo Service Desk? Billing is still done from their old Windows client but it's on the roadmap to be implemented in the webclient. Review collected by and hosted on G2.com. What problems is Halo Service Desk solving and how is that benefiting you? Quicker response time to our customer tickets and more efficient logging of time, sold items and expenses. Review collected by and hosted on G2.com. Show More Response from Will Maciver of Halo Service Desk [Editedit](https://www.g2.com/survey_responses/halo-service-desk-review-4104475/official_response/edit) Hi Niklas, thanks for the great review! Billing should be in the web application by the end of Q3 2020. Validated ReviewerSource: Organic ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") AC Verified User in Computer Networking Small-Business (50 or fewer emp.) 7/9/2019 "NetHelpDesk" 4.5/5 What do you like best about Halo Service Desk? Very easy to use, simple to integrate and have customized Review collected by and hosted on G2.com. What do you dislike about Halo Service Desk? We are using this within our company and have no complaints or dislikes Review collected by and hosted on G2.com. What problems is Halo Service Desk solving and how is that benefiting you? workflow from a helpdesk standpoint, assists with the billing side of th ehouse Review collected by and hosted on G2.com. Show More 3/5/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 11/12/2019 "Ticketing software for msp" 3.5/5 What do you like best about Halo Service Desk? I like the ease of menu use and the way you cab tailor it to your own specific needs Review collected by and hosted on G2.com. What do you dislike about Halo Service Desk? The report feature is very bland and if you want more specific reports then you'll need sql queries skills Review collected by and hosted on G2.com. Recommendations to others considering Halo Service Desk: This is a very good tool, end user self service portal and Web based service desk, the report tools do give you broad range of reports out of the box, still getting used to asset management through it Review collected by and hosted on G2.com. What problems is Halo Service Desk solving and how is that benefiting you? We have the ability to track and create Problem tickets based on the reoccurring incidents raised Review collected by and hosted on G2.com. Show More Response from Will Maciver of Halo Service Desk [Editedit](https://www.g2.com/survey_responses/halo-service-desk-review-3644065/official_response/edit) Hi there, thanks for the review. We are looking to refresh our reporting suite very soon with the intention of making it much more user friendly. If you ever need reports made please contact our support team and they will be more than happy to build exactly what you need as a part of our standard support service. Current UserValidated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by Halo Service Desk. ### All-inclusive service desk software Starting at $55.00 [ View More Pricing Information ](https://www.g2.com/products/halo-service-desk/pricing) Halo Service Desk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,347) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-halo-service-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/halo-service-desk-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7dce5599088218a5aa1848e2d98956d0/haloitsm.png "Product Avatar Image") HaloITSM 4.8/5(22) [ Compare Now ](https://www.g2.com/compare/halo-service-desk-vs-haloitsm) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Which community association management software combines communication tools with automated billing and collections?](https://www.g2.com/discussions/which-community-association-management-software-combines-communication-tools-with-automated-billing-and-collections)[Which purchasing platforms hold up well under high-volume enterprise workloads without slowing down approval workflows?](https://www.g2.com/discussions/which-purchasing-platforms-hold-up-well-under-high-volume-enterprise-workloads-without-slowing-down-approval-workflows)[ClickHouse vs Redshift vs BigQuery for a data engineering team that needs sub-second queries on event data at reasonable cost, without managing their own cluster?](https://www.g2.com/discussions/clickhouse-vs-redshift-vs-bigquery-which-is-the-best-columnar-database-solution-for-a-data-engineering-team-that-needs-sub-second-queries-on-event-data-at-reasonable-cost-without-managing-their-own-cluster) [Best online registration tools for workshops](https://www.g2.com/discussions/best-remote-management-software-for-tech-startups)[Which insurance policy administration systems provide the best out-of-box functionality for P&C operations without heavy configuration?](https://www.g2.com/discussions/which-insurance-policy-administration-systems-provide-the-best-out-of-box-functionality-for-p-c-operations-without-heavy-configuration)[Which retail media platforms are worth using for a CPG company that wants to integrate retail media spend data with its broader marketing mix model without a custom data pipeline?](https://www.g2.com/discussions/which-retail-media-platforms-are-worth-using-for-a-cpg-company-that-wants-to-integrate-retail-media-spend-data-with-its-broader-marketing-mix-model-without-a-custom-data-pipeline) [Show MoreShow Less](javascript:void(0);)