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28 Gym Insight Reviews
Overall Review Sentiment for Gym Insight
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So many aspects I could mention. First and foremost, their customer service is TOP NOTCH! They are extremely responsive, personal, and compassionate. I am in the process of opening my first gym, and they have been helping me since the day I signed up for their software. Their training courses are extremely helpful, and Abi was extremely patient with me and my lack of technology skills. Natalia has been there helping me every step of the way and always responds to any email questions I have with detail. She has been very informative regarding her experience as an instructor and gym operator.
Now for the software itself. It is so easy to use! Especially for someone who slightly despises all things technology! There are so many features that are actually relevant for gym owners, and they walk you through every step in their multi-session training meetings. There are dozens of reports that break down literally every part of your business, which is a tremendous help for organization and scaling. I love how organized and clear the dashboard is, and everything is pretty easy to find and utilize.
The great part about all of this is we haven't even opened our gym yet (I am currently a freelance trainer until we open so I've been using the software with my clients now to get more familiar with it before we start rocking). They treat me just as well as a multi-location gym, and I can tell they truly want their customers to succeed. They have a great thing going and I'm excited to be able to grow with them! Review collected by and hosted on G2.com.
I honestly can't think of anything at this point! Review collected by and hosted on G2.com.
Gym Insight has been everything I was looking for in a membership service from the very beginning. I initiated contact via the website and recieved a phone call within three minutes. Since then I have received nothing but top-tier service in every aspect. Natalia and Stephen both are personable and exceedingly knowledgable about the services they offer and the industry. Review collected by and hosted on G2.com.
I have zero compaints about Gym Insight. Review collected by and hosted on G2.com.
The customer service
The price
The ease of running reports
The ease of setting up accounts Review collected by and hosted on G2.com.
I honestly cant think of anything, as a school, we dont use the accounting features of the program, but for our use in tracking student use and times of use, it is awesome! Review collected by and hosted on G2.com.
The customer service is fantastic. If there is something we need and it doesn't exist within the program, they work to build it for us, or help us find a different way to accomplish what we need. Very responsive! Review collected by and hosted on G2.com.
We really miss the ability to email and text our members directly through the desktop program. It seems the only way to communicate easily with members is if they have the app. Some of our members do have it, but most do not. It used to be seamless to get a short message out to all members. Review collected by and hosted on G2.com.
The interface being very easy to navigate and the team, both sales and support, have been great! Review collected by and hosted on G2.com.
I dislike nothing that I can think of as we are running BJJ, Fight Fit classes, and Taekwondo simultaneously Review collected by and hosted on G2.com.
It's easy to manuever and for new employees to learn the system. Also, the reporting is convenient. Review collected by and hosted on G2.com.
I can't think of anything I don't like about it. Review collected by and hosted on G2.com.
