Gusto’s overall day-to-day performance is phenomenal. As an HR representative, I use Gusto daily and rarely run into any performance issues. When I do come across a problem, the chat support is super helpful and quick to get me answers. I also really enjoy the integrations with Google Workspace and Quickbooks—it’s nice to have everything in one place. Review collected by and hosted on G2.com.

Personally, I have no concerns with the employee log-in experience. From an HR perspective, though, I do wish there were a quicker way to view employees’ PTO and overall information without having to open each individual drop-down. Something more like a recap board or summary view would make it much faster. Review collected by and hosted on G2.com.

Gusto is easily the best payroll software I've utilized. The streamlined and intuitive interface is easy to use, bright, and inviting. I really appreciate the mobile integration, allowing me to access all my HR and payroll info, benefits, and more quickly from an app on my phone without needing to log into a dedicated website. The ability to integrate with the kiosk app, time clock, break room, desktop apps, and phone apps is really helpful. The directory features make it easy to find who I need for a given task and contact them, which is a huge plus. The software somehow makes HR and payroll fun with features like answering fun about me questions and seeing coworkers' responses, which adds a personalized touch. I like having all my information in one place, and I don't have to dig through separate portals for paycheck stubs, paychecks, and onboarding paperwork. The countdown feature for break times is a nice touch that makes life easier, and the app's design is smooth and effortless to use. It was easy to get onboarded with the software and to set it up, taking just a few minutes of time once my account was created. Overall, it's a very inventive software. Review collected by and hosted on G2.com.

I would appreciate kind of an internal messaging system. Even though it does have an option for contact information, it would be helpful to message someone in HR directly within the app to draw their immediate attention to what's needed. An internal messaging system would really be a value add. Review collected by and hosted on G2.com.

Gusto has been super easy to setup and start using. Adding people and paying them compared to other platforms is seamless. The price is reasonable per month compared to some other platforms I was thinking about. My staff find the app and web page very easy to use when clocking in and out and requesting time off. Gusto also helps with integrations with other companies to make sure that we're compliant and great for getting set up with retirement options. Review collected by and hosted on G2.com.

The downside of Gusto is the logging in and out may sometimes be unresponsive, but rare. Trying to fix mapping issues has been tough, wish there was an easier way with quickbooks. Review collected by and hosted on G2.com.

It is extremely easy to navigate and to use. We migrated from having a payroll company handle everything beyond our reporting of the number of hours for our employees; the conversion into this "do it yourself" method that Gusto offers was surprisingly easy. I like the look and flow of the website, also; it is very intuitive and follows common sense standards. I would definitely recommend the system to others. Review collected by and hosted on G2.com.

I don't really notice anything so far that I don't like. Review collected by and hosted on G2.com.

I use Gusto to accurately track my work hours and compensation, and it helps me ensure my time is recorded correctly for each pay period. I appreciate the transparency it offers, allowing me to easily review my hours and earnings, which gives me confidence that my payroll is accurate. The automation of much of the payroll process saves me time and reduces manual errors, making tracking my hours and payments more efficient. The initial setup of Gusto was very straightforward and intuitive; I was guided step-by-step in a clear, organized way, making it easy to complete the setup confidently without assistance. I love how user-friendly the interface is, with a clean layout and simple navigation, which makes it easy to find what I need without spending time searching through menus. Review collected by and hosted on G2.com.

I’d like to see more customizable notifications and reminders for timesheet submissions and payroll updates that would help ensure important tasks aren't overlooked. More customizable notifications and reminders will make it easier to stay on top of important payroll tasks, allowing users to choose when and how often they receive reminders before timesheets are due could help prevent missed submissions. It would also be helpful to customize notifications for events such as payroll processing, direct deposit confirmations, paycheck availability, tax document release, or requests to review and improve hours. Having the option to receive these alerts by email, text message, personal notification, and to set individual preferences for each type would create a more personalized experience and reduce the likelihood of confusion. Review collected by and hosted on G2.com.

Gusto makes running payroll for a small business genuinely painless. The interface is clean and intuitive — running payroll takes just a few minutes each cycle, and the dashboard makes it easy to see what's due and when without digging through menus. Setup for California state and federal tax registrations was straightforward, and Gusto handles the tax filings automatically, which takes a huge mental load off. I also appreciate how it keeps everything organized in one place — payroll, tax forms, and employee records — so I'm not juggling multiple systems. For a solo operator or small team, the time saved each pay cycle is the biggest win. I'd recommend it to any small business owner who wants payroll off their plate without hiring a bookkeeper just to manage it. Review collected by and hosted on G2.com.

Nothing major. If I had employees perhaps pricing would be a different consideration Review collected by and hosted on G2.com.

Gusto has become an essential tool for running my payroll and small business operations. What stands out most is the outstanding UI/UX — the interface is clean, intuitive, and easy to navigate even when I’m short on time. Everything is well-organized, and I can quickly find what I need without digging through menus.

I especially love the seamless integrations, particularly with Clair for on-demand cash advances. This has been incredibly helpful for managing cash flow during tighter months. I’ve also used the tax filing tools, and they integrate smoothly with everything else on the platform.

Performance is reliable and fast — payroll runs smoothly every time, reports load quickly, and I’ve never experienced downtime or glitches. I always feel confident that my payroll status is up-to-date and accurate.

On pricing and ROI, Gusto delivers strong value. While it’s an investment, the time it saves me on payroll, taxes, and compliance more than pays for itself. As someone balancing a full-time job, full-time studies, and running FM Notary LLC, the efficiency gains are worth every penny.

The support and onboarding were excellent. The initial setup was straightforward and user-friendly, and I was able to get everything configured quickly. Whenever I’ve had questions, the support team has been responsive and helpful.

I’ve also started exploring Gusto’s AI and intelligent features, which are impressive. They help surface insights and automate tasks that used to take more manual effort, making the platform even smarter over time.

Overall, Gusto gives me peace of mind and control over my finances and payroll. It’s one of the best business decisions I’ve made. Review collected by and hosted on G2.com.

Honestly, I have not found anything significant that I dislike about Gusto. It has been a reliable, user-friendly platform that meets all my payroll, tax, and cash flow needs very well.

The only very minor thing I can mention is that I occasionally wish the mobile app had a few more advanced reporting features (I usually end up using the desktop version for deeper reports), but this is a small preference rather than a real issue. Everything else — from the intuitive UI/UX and seamless Clair integration to performance, support, and overall value — has been excellent.

I’m genuinely very satisfied with Gusto and would recommend it without hesitation. Review collected by and hosted on G2.com.

I still like the ease of use for small, uncomplicated businesses. I also like that it integrates with QuickBooks Online, making my job as an accountant easier. Review collected by and hosted on G2.com.

I would like it to be able to track locations for 1099 contractors, and be able to split hours amount different cities. In Ohio, that is the biggest challenge, the city tax authorities. Being able to track these in Gusto would be a great feature for construction businesses, as well as other service based businesses that travel. The tax notice research is not accurate. Amended returns for OH cities not made for adjustments to prior periods, causing me to have to pick up the slack. I also did not like how it automatically added Guideline to a client, that was using Human interest at the same time, causing me strife. Review collected by and hosted on G2.com.

I find the system to be very well organized and user-friendly, making it easy to locate the information and resources I need. I also appreciate having convenient access to the employee documents I have signed, as it allows me to review company policies and procedures whenever I have questions or need clarification. Having everything centralized in one place has made it much easier to stay informed and confident that I am following organizational expectations. Review collected by and hosted on G2.com.

One area that could be improved is the responsiveness of the system when clocking out for breaks. At times, there is a noticeable delay or lag before the action is processed, which can make it unclear whether the time entry has been recorded successfully. Improving the system's speed and reliability during the clock-in and clock-out process would help create a smoother user experience and provide employees with greater confidence that their time is being tracked accurately. Overall, this is a minor issue, but addressing it would enhance the efficiency and usability of the system. Review collected by and hosted on G2.com.

Gusto has completely simplified payroll for our small business. Before switching, we were manually calculating tax withholdings and chasing down compliance deadlines, which ate up hours every pay period. Now, payroll runs automatically, and Gusto handles federal, state, and local tax filings without me having to think about it.

The onboarding flow for new employees is a standout feature — new hires can fill out their own W-4s, set up direct deposit, and sign offer letters digitally, which has cut our onboarding time from days to minutes. I also really appreciate how transparent the pricing is; there are no hidden fees, and the tiered plans make it easy to pick what fits our team size. Review collected by and hosted on G2.com.

My biggest frustration is with the reporting features — they cover the basics well, but if you want to build a custom report or slice the data in a way that isn't already templated, options are limited. I've had to export to a spreadsheet and manipulate things manually more than once.

Customer support, while friendly, can be slow during peak times like open enrollment or year-end tax season. I've had a couple of tickets take a couple of days to get a real answer, which is stressful when it's payroll-related and time-sensitive. Review collected by and hosted on G2.com.