It's the easiest payroll for clients and accountants to use. If an issue occurs (payroll issues when a client is running payroll, setting up tax accounts, notices from the state, etc) Gusto customer service is easy to reach out to and eager to help. Detailed reports and clarity around each tax filing form and payment makes it super easy to track payroll. Review collected by and hosted on G2.com.

The contractor payment section could be more robust. There is only one small section for a memo, while some contractors require more detailing in their payment section. Sometimes a customer service rep isn't the more helpful- I will have to close the chat and reach back out to get better help. Review collected by and hosted on G2.com.

I like the integration with bookkeeping software, the ability to run payroll with minimal effort, and how easy it is to set up tax forms and other documents. It also helps that I can chat with a real human when I need support, and the pricing feels fair for what’s included. Review collected by and hosted on G2.com.

Switching from a previous payroll provider has been difficult because my accountant can’t easily upload the earlier payroll information. I also don’t like that each payroll comes into my bookkeeping software as a “bill,” and I have to manually change it every time. Review collected by and hosted on G2.com.

We've expanded into using Gusto for contractor payments and management

alongside our core HR needs. Having employees, contractors, 1099s, and

payroll all in one place has cut down on tool sprawl for our team. The

onboarding flow for new hires is straightforward and the automated tax

filings continue to be dependable. The mobile app updates for time

tracking and PTO requests have also been a nice quality-of-life

improvement. Review collected by and hosted on G2.com.

Reporting could still use some work — pulling custom cross-year

comparisons or combined payroll + contractor payment reports takes

more clicks than it should. Deeper integrations with benefits providers

would also help streamline open enrollment cycles. Review collected by and hosted on G2.com.

I use this website daily to do my business' payroll. The employees are able to get into the portal, download their own pay stubs and it has saved me much anxiety. And, the direct deposit of reimbursements works fine. One feature I really like about Gusto is that once an employee has completed all of their new hire paperwork, Gusto sends them an automatic email letting them know they need to complete the rest of their onboarding before their first day. Gusto’s tax filing features load in the back ground and never give me the headache of having to deal with all of the different local compliance issues. Review collected by and hosted on G2.com.

I think the mobile app for Gusto is terrible. There is quite a bit of lag/glitching with the employee portal (in comparison to running it through a computer), and I often get complaints from my employees who are trying to request time off through their phones. Another frustration I experience frequently is that if you decide to make a change, such as add a raise or pay adjustment to your employees in the system, the changes are automatically saved. So, you don’t have the option to “un-do” those actions. Therefore, you have to be extremely careful. Review collected by and hosted on G2.com.

Gusto is really helpful for centralizing important information and features in one place. It’s great being able to review my benefits, performance info (goals and evaluations), paystub history, tax documents, and expenses all in one spot. I also appreciate how clean and simple the UI is, and the site feels responsive overall. Review collected by and hosted on G2.com.

As clean and simple as the interface is, some implementations feel too simple. For example, with my performance Goals, I’d like to be able to add updates to a Goal without being forced to apply a status. Sometimes I need to update goals that I haven’t started yet, but to add an update I’m required to “start” them first.

I’d also like Goal creation to include AI assistance for drafting Goals in specific formats (SMART, for example). Finally, I’d like evaluation templates to support nested templates, where a core template can be included inside other templates. This would be especially helpful when there are core competencies tracked for every role, even when those roles also have unique, role-specific competencies. Review collected by and hosted on G2.com.

Gusto has truly been a game-changer for my business. The platform is very intuitive, handles payroll and benefits smoothly, and has saved me countless hours of administrative hassle. I’d highly recommend it to any small business owner, especially if you want to stay focused on your day-to-day work instead of carrying the extra burden of payroll. Review collected by and hosted on G2.com.

Honestly, I don’t have any complaints at all. Gusto is extremely intuitive and easy to use, and the entire payroll process feels so seamless that I haven’t run into any downsides. For me, the experience has been flawless from day one, and I also believe it’s priced appropriately. Review collected by and hosted on G2.com.

Gusto really streamlines our hiring and onboarding process and makes it easy for us to get an employee setup to work. The time tracking feature for our employee's hours is worlds ahead of pen and paper or other time clock apps and I appreciate the integrations that they have to supply us with worker's compensation insurance, health insurance, and retirement. Its ia one stop shop with transparent and fair pricing. It is so simple for us to run payroll for our company. Instead of spending a bunch of time processing payroll we click a few buttons and it is handled automatically, saving us a ton of time. Review collected by and hosted on G2.com.

I don't really have any complaints about Gusto, it is a great payroll platform. Review collected by and hosted on G2.com.

It's been years since I started using Gusto and it still remains my favorite payroll app. I love how easy it is to find any information I need: whether it be my paystub or my tax information...it's all just a couple of clicks away. I also really love the paycheck tracker and how it keeps me informed of where my paycheck is as it's processing, this makes any delays visible way in advance and I can reach out to my boss if something looks out of place. I also really really love their pay splitter...so so easy to use and a great way for me to save! Review collected by and hosted on G2.com.

Nothing! I love Gusto! Super easy to use and very user friendly! Review collected by and hosted on G2.com.

I love how easy it is to navigate. I initially was concerned that it was going to be difficult to use since it was newer to us but it was super simple! I love the side panel and how it allows me to find what I am looking for in a quick and easy way. I love how it lets me welcome those who are onboarding and lets me know what tasks still need to be completed or what requests need to be fulfilled. Review collected by and hosted on G2.com.

At first it was that the app was hard to navigate compared to the web browser version but then I learned how to better navigate it and it became quick and simple. Review collected by and hosted on G2.com.

Since my last review, Gusto has continued to exceed our expectations. What stands out most is how easy it makes payroll and employee management. Tasks that used to take considerable time are now completed quickly and accurately.

Our team appreciates the intuitive interface, and onboarding new employees has been seamless. Payroll processing has been reliable, giving us confidence that employees are paid correctly and on time. Whenever we've needed assistance, customer support has been knowledgeable and responsive.

The biggest benefit has been peace of mind. Gusto allows us to spend less time worrying about payroll and compliance and more time focusing on growing our business and supporting our team. We continue to be very satisfied with the platform and would recommend it to others. Review collected by and hosted on G2.com.

It's difficult to identify any major areas for improvement because our experience has been consistently positive. As the platform continues to grow, additional integrations and advanced features for larger or more complex organizations could provide even greater flexibility. For our current needs, however, Gusto performs very well. Review collected by and hosted on G2.com.